# CivicBot Reviews
**Vendor:** Centricity GIS  
**Category:** [Citizen Request Software](https://www.g2.com/categories/citizen-request-software)
## About CivicBot
CivicBot is an AI-powered 311 chatbot for cities. Residents submit service requests and get instant answers 24/7 through an embeddable widget. Integrates directly with Cityworks and Trimble Unity, or delivers via email. Replaces phone-based 311 intake at a fraction of the cost — Pew benchmarks municipal 311 calls at $3.39 each; CivicBot handles unlimited requests on flat-rate plans starting at $200/month. Live in 15 minutes. 30-day free trial.






- [View CivicBot pricing details and edition comparison](https://www.g2.com/products/civicbot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+11%3A25%3A21+-0500&secure%5Bsession_id%5D=e24a687d-7a1e-4f2c-b9fd-0ebc11587cc1&secure%5Btoken%5D=e0e8351b17146fd54ad038c04ec58e86aeb971eac9fe4c482b90d93dfdf732af&format=llm_user)

## CivicBot Features
**Request Management**
- Online Forms
- Assignment
- Ticket Workflow
- Archiving

**Usability**
- Mobile App
- Document Attachment
- GIS Mapping
- Two-Way Communication

**Reporting & Analytics**
- Performance Metrics
- Data Mapping
- Trend Analysis