# CityMall Reviews **Vendor:** CityMall **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 3.4/5.0 **Total Reviews:** 11 ## About CityMall CityMall is a social e-commerce platform established in 2019, designed to serve India's Tier 2, Tier 3, and Tier 4 cities—regions often overlooked by traditional e-commerce players. By leveraging a community-driven model, CityMall empowers local micro-entrepreneurs, known as Community Leaders, to create virtual stores on platforms like WhatsApp, facilitating trust and familiarity with online shopping among new internet users in smaller towns and villages. Key Features and Functionality: - Diverse Product Range: CityMall offers a wide array of products, including groceries, fast-moving consumer goods (FMCG), electronics, fashion, home essentials, and cosmetics, with over 250 stock-keeping units (SKUs) curated to meet regional preferences and price sensitivities. - Community-Driven Model: The platform collaborates with over 20,000 Community Leaders who act as intermediaries, promoting products and facilitating orders within their local communities. This approach enhances customer engagement and trust. - Technology-Enabled Solutions: CityMall provides a mobile-first platform equipped with tools for inventory management, customer analytics, and logistics support, enabling Community Leaders to efficiently manage their virtual stores. Primary Value and User Solutions: CityMall addresses the challenges faced by consumers in smaller cities and towns, such as limited access to a variety of products and unfamiliarity with online shopping. By utilizing local Community Leaders, the platform builds trust and offers a personalized shopping experience. Additionally, CityMall's focus on operational and supply chain efficiencies allows it to offer products at competitive prices without charging handling or delivery fees, making online shopping more accessible and affordable for value-conscious customers. ## CityMall Reviews ### 1. Everything from food to fashion under one roof **Rating:** 3.5/5.0 stars **Reviewed by:** Ashish D. | founder, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about CityMall?** CityMall has a wide variety of shops, from clothing to electronics, so I can find almost everything in one place **What do you dislike about CityMall?** The parking area is often crowded and not very well managed. **What problems is CityMall solving and how is that benefiting you?** It makes shopping convenient by bringing together both branded and budget-friendly stores, so I can compare and buy easily ### 2. Best app for online grocery shopping **Rating:** 4.0/5.0 stars **Reviewed by:** aviral k. | Subject Matter Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about CityMall?** 1. City Mall Application is the perfect application for grocery shopping. In this, you get the product's price is low from the offline store. And product quality is outstanding. 2. After login, it redirects you to the direct offers section where you will find today's sales, best-selling products, best sellers, top offers, todu offers. 3. In shop by category, you will find all types of products categories like atta and besan, oil, ghee, beauty products, dal, detergent powder, noodles, namkeen, and chips, cold drinks, hair care, cleaning, pooja items, mother and baby, makeup. You will get all these items 4. The process of buying the product is straightforward. In this, you will get different payment options and cash delivery. After that, you will get many options for online payment like Gpay, Amazon Pay, Net Banking, and many types of wallets like Free Recharge Wallet, Phone Pay, Ola money, Mobikwik, and Payzapp. So that you will not have any problem with the payment. **What do you dislike about CityMall?** City Mall is available in a few city.City Mall sends you tons of notifications of deals and offers which can't be nice **What problems is CityMall solving and how is that benefiting you?** 1. I do my monthly grocery shopping through City Mall. I also buy My clothes, shoes, accessories, and beauty products through this app, which will be delivered soon. 2. I have also returned some products which are returned very quickly. They're after sale service is best. This is a free home provide, which is very lovely. Many offers are available in sale at an affordable price and good quality. 3.City Mall brings to you our new deals that are just too cool. Provides me with clothes shoes, grocery available at a very good prices ### 3. An convenient tool for grocery shopping **Rating:** 5.0/5.0 stars **Reviewed by:** Tingting M. | Sr. Applications Engineer, Semiconductors, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about CityMall?** CityMall provides deals and notifications on a range of products. They have a presence, in cities, which makes it convenient. Their service and product selection are truly impressive. **What do you dislike about CityMall?** Their focus, on selling products sometimes seems to overshadow solving customer concerns or resolving issues. **What problems is CityMall solving and how is that benefiting you?** CityMall solves the problems of time consuming grocery shopping. This is saving me hours spent commuting and waiting in queues. Have them delivered right to my doorstep freeing up time to concentrate on crucial tasks. ### 4. DO NOT USE CITYMALL APP OR BUY THEIR PRODUCT. EXTREMLY UNPROFESSIONAL PEOPLE **Rating:** 0.0/5.0 stars **Reviewed by:** Sanjay U. | Tech Support Consultant - Critical Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about CityMall?** There is absolutely nothing good about this company. **What do you dislike about CityMall?** They do not have any customer support. They only know to swindle away with their customer's money and do not refund money for unprocessed/undelivered order. **What problems is CityMall solving and how is that benefiting you?** Citymall is not solving any problem, rather they are creating many. They are providing customer's with worst of the experienced that he will fear using any new app. ### 5. Make Grocery Budget friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about CityMall?** The overall experience with the CityMall application has been quite positive. It works well, the things are very inexpensive in price compared to the same product in the market and packaging is very nice and they also deliver the product on time. They also provide many discount coupons. **What do you dislike about CityMall?** The thing I dislike about CityMall is that I discovered that the application has very few features that can be enhanced and sometimes it takes a long buffer to launch the application. They do not allow customer to rate their product what they have purchased. **What problems is CityMall solving and how is that benefiting you?** As I'm a working professional so it is hard for me to shop for grocery offline, so CityMall is one place where I can get all my groceries in one place as they have a variety of products. They have different types of payment methods where I can get cash back on my purchases. ### 6. Buy your daily grocery **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about CityMall?** The thing I best like about CityMall is that it is a online commerce application from which I can shop for myself and even shop for other people and get commission on the product sold. The prices of products in city mall is also competitive with other daily grocery companies. **What do you dislike about CityMall?** The first thing I dislike about this platform is that there is no option to change the application language. The default language of application is Hindi and we cannot change it to English or even to any other language. Secondly the application has some bugs. While I was trying to login to my account I faced problem while login in the application was not accepting the OTP. **What problems is CityMall solving and how is that benefiting you?** The problem I am solving of the benefit I am getting from CityMall is that I can earn from selling daily grocery product to people. The prices of products are also affordable and many times they have I used discounts also. ### 7. Grocery shopping made easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about CityMall?** - The budget-friendly price of products. - It provides many high discounts sales. - I can earn from buying products from the citymall for another person. - More than 500 plus companie's products are listed in the citymall. so do not have to buy products from anywhere else. **What do you dislike about CityMall?** One thing I don't like about the citymall is that they cancel your orders without any notification. and I had faced this problem 2-3 times and also I had a bad expreience with their customer support. **What problems is CityMall solving and how is that benefiting you?** The price of groceries has increased significantly these days with the help of citymall I can buy groceries at a discounted price also they variety of products and have different payments methods from where I can get extra discount and cash back. ### 8. Grocery delivery app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about CityMall?** - Regular discounts on daily use products - Variety of products from different d=brands in a single application -Budget shopping - We can even earn money using the city mall **What do you dislike about CityMall?** -In recent years many companies have come to the grocery delivery space which offers 10-20 min delivery. But still city mall is taking 2-3 days to deliver the products which is not that great **What problems is CityMall solving and how is that benefiting you?** City mall offers discounts most of the time on every product which helps in more purchases in the same budget. Also citymall has products from electronics to clothes to daily use products which we can buy. ### 9. Buy daily use products **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about CityMall?** -Citymall has many ongoing offers as discounts and payment offers -I can earn by buying products from City Mall to my friends and earning commission -city mall has many products catagory to buy from **What do you dislike about CityMall?** -The application some time crashes and sometimes take time to even load the mobile application. -Also citymall does not deliver in all the places which is annoying. **What problems is CityMall solving and how is that benefiting you?** - buying daily need grocery, products and clothes from a single store. -its interface is easy which makes searching and buying products easy and less time consuming ### 10. Fast and Easy Grocery Shopping Application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about CityMall?** - Well categorisation of products with user friendly interface - Good and affordable product prices - Various discounts available on daily use products - Easy to pay **What do you dislike about CityMall?** - Delivery to some places are unavailable which makes the application inconvenient sometimes - Mobile application is a bit laggy and sometimes crashes abruptly. **Recommendations to others considering CityMall:** You can definitely give this application a try for easy grocery shopping **What problems is CityMall solving and how is that benefiting you?** - A lot of travel time is saved for those with busy work schedule - Buying products for daily needs at such affordable prices with good discounts becomes very easy . ### 11. Grocery E-Commerce website **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about CityMall?** -Good application with simple UI easy to use -products sold at reasonable price -prducts from different categories and different prices -i also earn extra money by purchasing products for other people via citymall **What do you dislike about CityMall?** -takes lot of time to deliver -many times even paying online products does not deliver on time -citymall does not have a good customer support because they take alot of time to reslove queries. **What problems is CityMall solving and how is that benefiting you?** Buying day to day products at affordable price is very hard so woth help of citymall I buy my day to day groceries and products at discounted price which is great. ## CityMall Discussions - [What is CityMall used for?](https://www.g2.com/discussions/what-is-citymall-used-for) - 1 comment - [View CityMall pricing details and edition comparison](https://www.g2.com/products/citymall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+16%3A39%3A52+-0500&secure%5Bsession_id%5D=fd104053-061f-461d-b210-52b039182d21&secure%5Btoken%5D=c6b64df6e8049fa4b8ede4823810a81fb5df4f6f3223f516b97757046e5f6ddb&format=llm_user) ## CityMall Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top CityMall Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (882 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (588 reviews)