--- title: CityMall Reviews meta\_title: 'CityMall Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how CityMall works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 12 scale: '5' date\_modified: '2026-08-18' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # CityMall Reviews & Product Details CityMall is a social e-commerce platform established in 2019, designed to serve India's Tier 2, Tier 3, and Tier 4 cities—regions often overlooked by traditional e-commerce players. By leveraging a community-driven model, CityMall empowers local micro-entrepreneurs, known as Community Leaders, to create virtual stores on platforms like WhatsApp, facilitating trust and familiarity with online shopping among new internet users in smaller towns and villages. Key Features and Functionality: - Diverse Product Range: CityMall offers a wide array of products, including groceries, fast-moving consumer goods (FMCG), electronics, fashion, home essentials, and cosmetics, with over 250 stock-keeping units (SKUs) curated to meet regional preferences and price sensitivities. - Community-Driven Model: The platform collaborates with over 20,000 Community Leaders who act as intermediaries, promoting products and facilitating orders within their local communities. This approach enhances customer engagement and trust. - Technology-Enabled Solutions: CityMall provides a mobile-first platform equipped with tools for inventory management, customer analytics, and logistics support, enabling Community Leaders to efficiently manage their virtual stores. Primary Value and User Solutions: CityMall addresses the challenges faced by consumers in smaller cities and towns, such as limited access to a variety of products and unfamiliarity with online shopping. By utilizing local Community Leaders, the platform builds trust and offers a personalized shopping experience. Additionally, CityMall's focus on operational and supply chain efficiencies allows it to offer products at competitive prices without charging handling or delivery fees, making online shopping more accessible and affordable for value-conscious customers. * * * Seller [CityMall](https://www.g2.com/sellers/citymall) Discussions [CityMall Community](https://www.g2.com/products/citymall/discuss) Show More ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,962) ](https://www.g2.com/products/tidio/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(910) ](https://www.g2.com/products/elfsight/reviews) [ ![LoyaltyLion](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LoyaltyLion") LoyaltyLion 4.6/5(619) ](https://www.g2.com/products/loyaltylion/reviews) [ View All Alternatives ](https://www.g2.com/products/citymall/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 7/20/2026 "Very Bad Consumer Site: Late Orders and Wrong Delivery Contact" 0.5/5 What do you like best about CityMall? It's a very bad consumer site, order never delivered on time. Wrong delivery person number shared Review collected by and hosted on G2.com. What do you dislike about CityMall? All the things, very bad site, never order Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? None problem solving Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Ashish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish D.") AD Ashish D. founder Enterprise (\> 1000 emp.) 9/15/2025 "Everything from food to fashion under one roof" 3.5/5 What do you like best about CityMall? CityMall has a wide variety of shops, from clothing to electronics, so I can find almost everything in one place Review collected by and hosted on G2.com. What do you dislike about CityMall? The parking area is often crowded and not very well managed. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? It makes shopping convenient by bringing together both branded and budget-friendly stores, so I can compare and buy easily Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![aviral k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "aviral k.") AK aviral k. Subject Matter Expert Small-Business (50 or fewer emp.) 2/23/2023 "Best app for online grocery shopping" 4/5 What do you like best about CityMall? 1. City Mall Application is the perfect application for grocery shopping. In this, you get the product's price is low from the offline store. And product quality is outstanding. 2. After login, it redirects you to the direct offers section where you will find today's sales, best-selling products, best sellers, top offers, todu offers. 3. In shop by category, you will find all types of products categories like atta and besan, oil, ghee, beauty products, dal, detergent powder, noodles, namkeen, and chips, cold drinks, hair care, cleaning, pooja items, mother and baby, makeup. You will get all these items 4. The process of buying the product is straightforward. In this, you will get different payment options and cash delivery. After that, you will get many options for online payment like Gpay, Amazon Pay, Net Banking, and many types of wallets like Free Recharge Wallet, Phone Pay, Ola money, Mobikwik, and Payzapp. So that you will not have any problem with the payment. Review collected by and hosted on G2.com. What do you dislike about CityMall? City Mall is available in a few city.City Mall sends you tons of notifications of deals and offers which can't be nice Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? 1. I do my monthly grocery shopping through City Mall. I also buy My clothes, shoes, accessories, and beauty products through this app, which will be delivered soon. 2. I have also returned some products which are returned very quickly. They're after sale service is best. This is a free home provide, which is very lovely. Many offers are available in sale at an affordable price and good quality. 3.City Mall brings to you our new deals that are just too cool. Provides me with clothes shoes, grocery available at a very good prices Review collected by and hosted on G2.com. Show More 3/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite TM Tingting M. Sr. Applications Engineer Semiconductors Small-Business (50 or fewer emp.) 10/5/2023 "An convenient tool for grocery shopping" 5/5 What do you like best about CityMall? CityMall provides deals and notifications on a range of products. They have a presence, in cities, which makes it convenient. Their service and product selection are truly impressive. Review collected by and hosted on G2.com. What do you dislike about CityMall? Their focus, on selling products sometimes seems to overshadow solving customer concerns or resolving issues. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? CityMall solves the problems of time consuming grocery shopping. This is saving me hours spent commuting and waiting in queues. Have them delivered right to my doorstep freeing up time to concentrate on crucial tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanjay U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjay U.") SU Sanjay U. Tech Support Consultant - Critical Incident Manager Small-Business (50 or fewer emp.) 8/1/2023 "DO NOT USE CITYMALL APP OR BUY THEIR PRODUCT. EXTREMLY UNPROFESSIONAL PEOPLE" 0/5 What do you like best about CityMall? There is absolutely nothing good about this company. Review collected by and hosted on G2.com. What do you dislike about CityMall? They do not have any customer support. They only know to swindle away with their customer's money and do not refund money for unprocessed/undelivered order. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? Citymall is not solving any problem, rather they are creating many. They are providing customer's with worst of the experienced that he will fear using any new app. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/25/2022 "Make Grocery Budget friendly" 3.5/5 What do you like best about CityMall? The overall experience with the CityMall application has been quite positive. It works well, the things are very inexpensive in price compared to the same product in the market and packaging is very nice and they also deliver the product on time. They also provide many discount coupons. Review collected by and hosted on G2.com. What do you dislike about CityMall? The thing I dislike about CityMall is that I discovered that the application has very few features that can be enhanced and sometimes it takes a long buffer to launch the application. They do not allow customer to rate their product what they have purchased. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? As I'm a working professional so it is hard for me to shop for grocery offline, so CityMall is one place where I can get all my groceries in one place as they have a variety of products. They have different types of payment methods where I can get cash back on my purchases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/12/2022 "Buy your daily grocery" 3.5/5 What do you like best about CityMall? The thing I best like about CityMall is that it is a online commerce application from which I can shop for myself and even shop for other people and get commission on the product sold. The prices of products in city mall is also competitive with other daily grocery companies. Review collected by and hosted on G2.com. What do you dislike about CityMall? The first thing I dislike about this platform is that there is no option to change the application language. The default language of application is Hindi and we cannot change it to English or even to any other language. Secondly the application has some bugs. While I was trying to login to my account I faced problem while login in the application was not accepting the OTP. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? The problem I am solving of the benefit I am getting from CityMall is that I can earn from selling daily grocery product to people. The prices of products are also affordable and many times they have I used discounts also. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/21/2022 "Grocery shopping made easy" 3.5/5 What do you like best about CityMall? - The budget-friendly price of products. - It provides many high discounts sales. - I can earn from buying products from the citymall for another person. - More than 500 plus companie's products are listed in the citymall. so do not have to buy products from anywhere else. Review collected by and hosted on G2.com. What do you dislike about CityMall? One thing I don't like about the citymall is that they cancel your orders without any notification. and I had faced this problem 2-3 times and also I had a bad expreience with their customer support. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? The price of groceries has increased significantly these days with the help of citymall I can buy groceries at a discounted price also they variety of products and have different payments methods from where I can get extra discount and cash back. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 6/1/2022 "Grocery delivery app" 3.5/5 What do you like best about CityMall? - Regular discounts on daily use products - Variety of products from different d=brands in a single application -Budget shopping - We can even earn money using the city mall Review collected by and hosted on G2.com. What do you dislike about CityMall? -In recent years many companies have come to the grocery delivery space which offers 10-20 min delivery. But still city mall is taking 2-3 days to deliver the products which is not that great Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? City mall offers discounts most of the time on every product which helps in more purchases in the same budget. Also citymall has products from electronics to clothes to daily use products which we can buy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 6/1/2022 "Buy daily use products" 4/5 What do you like best about CityMall? -Citymall has many ongoing offers as discounts and payment offers -I can earn by buying products from City Mall to my friends and earning commission -city mall has many products catagory to buy from Review collected by and hosted on G2.com. What do you dislike about CityMall? -The application some time crashes and sometimes take time to even load the mobile application. -Also citymall does not deliver in all the places which is annoying. Review collected by and hosted on G2.com. What problems is CityMall solving and how is that benefiting you? - buying daily need grocery, products and clothes from a single store. -its interface is easy which makes searching and buying products easy and less time consuming Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about CityMall? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CityMall ](https://www.g2.com/products/citymall/discussions/new) GU Guest User • Last activity 11 months ago What is CityMall used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-citymall-used-for) [ View all Discussions ](https://www.g2.com/products/citymall/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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