--- title: CINNOX Reviews meta_title: 'CINNOX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how CINNOX works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 34 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CINNOX Reviews **Vendor:** M800 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 34 ## About CINNOX CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. ## CINNOX Pros & Cons **What users like:** - Users value the **efficient customer support** from CINNOX, streamlining inquiries across multiple channels and enhancing communication. (3 reviews) - Users find CINNOX remarkably **easy to use** , streamlining customer support and international communications effortlessly on one platform. (3 reviews) - Users appreciate the **multichannel communication** capabilities of CINNOX, making customer interactions seamless and efficient. (2 reviews) - Users appreciate the **easy management** of customer inquiries with CINNOX, streamlining communication efficiently across channels. (2 reviews) - Users love the **easy setup** of CINNOX, enabling quick adoption of its seamless communication features. (2 reviews) - Chat Features (1 reviews) - Connectivity (1 reviews) - Convenience (1 reviews) - Easy Access (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users find the **missing functionality** in CINNOX limits its effectiveness for customer service operations and integrations. (3 reviews) - Users express concern over **limited AI capabilities** as CINNOX currently does not support ChatGPT integration. (2 reviews) - Users express concerns about **admin control issues** , leading to limited access for certain departments and roles. (1 reviews) - Users often face **unreachable hotline issues** when seeking support, hindering their ability to resolve problems effectively. (1 reviews) - Users express frustration over the **lack of ChatGPT support** , impacting the overall usability of CINNOX. (1 reviews) - Data Management (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limitations (1 reviews) ## CINNOX Discussions - [Is there any chance Whatsapp and](https://www.g2.com/discussions/31125-is-there-any-chance-whatsapp-and) - 3 comments, 2 upvotes - [Will there be support for other browsers in the future?](https://www.g2.com/discussions/31381-will-there-be-support-for-other-browsers-in-the-future) - 1 comment, 1 upvote - [Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?](https://www.g2.com/discussions/27293-essentials-package-can-i-integrate-the-maaiiconnect-widget-on-more-than-one-website-or-domain) - 1 comment, 1 upvote - [Essentials Package - Can I get a free trial?](https://www.g2.com/discussions/27292-essentials-package-can-i-get-a-free-trial) - 1 comment, 1 upvote - [View CINNOX pricing details and edition comparison](https://www.g2.com/products/cinnox/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+09%3A30%3A58+-0500&secure%5Bsession_id%5D=82e69b37-0fc0-4d20-baaf-ebda2c35b995&secure%5Btoken%5D=a534990547a72277c375d04bc1d87eb4543b9925e962abd10ca9e36062340105&format=llm_user) ## CINNOX Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization ## Top CINNOX Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)