Cin7 Core Reviews & Product Details

The ease of use, wide-ranging features and the customer service are all positives. Review collected by and hosted on G2.com.

When integrating with Shopify, there is some lag unfortunately and so with high heat products, we can encounter oversells. Review collected by and hosted on G2.com.

Cin7 Core transformed our company from a poorly coordinated group of individuals using hunches and print outs to guesstimate our inventory needs, to a cohesive and coordinated team all speaking the same language! BUT a package this big which covers financials as well and inventory, CRM and more has a lot of dials and meters to play with and while one person can be an good in one area, no one here is an expert in all. Recently as we started to roll out multicurrency options to EU customers from the UK, our inexperience required the help of Cin7 support. Muditha to the rescue! While I didn't get the answer I needed on their first detailed response, a quick screen recording helped explain what I couldn't and I got back the answer I needed, all with a short time frame so we could keep up our momentum.

Previous help on custominsing invoice templates has also been quick. We've been using this now for 6 years! :) Review collected by and hosted on G2.com.

Limitations on users within our package means Team leaders can't grant basic 'view only' access to orders on the system. Additional users and extensions can add up to quite a lot, but it's what you do with them that matters. Internationally, I've found it's also not as well recognised as other systems for native 3PL warehouse integration, but a good coder or use of of an intermediary platform to link different systems should solve it. I'm sure this will only change for the better over time. :) Review collected by and hosted on G2.com.

We have been implementing Cin7 Core for several years and find it configurable and agile enough to meet most the businesses we work with. Furthermore, it has considerable connectivity to other apps enhancing its ability to meet business' particular workflows.

This particular instance is the Support we have received from Cin7 and the responsivesness and expertise of the agent at Cin7, Abi.

Abi's knowledge and expertise and constant attention and feedback were essential in resolving this issue. We had several online calls and carried out 'live' tests to understand the issue and find a solution - we did find a solution and not just a 'work around'

Well done to Abi. Review collected by and hosted on G2.com.

Cin7 is a complex and feature-rich software which can be quite overwhelming for some clients. Establishing the configurations and settings in Core that meet a business' workflows requirements can be time consuming and labourious and requires testing and retesting.

I would recommmend enhancing the search and filter capabilities (the custom filters) for all the summary screens:

- Purchases

- Inventory

- Production (Assemblies and Production orders)

- Stock Adjustments

- Stock Transfers

Improve the CSV downloads so that only the data that is selected in the filters is exported to a CSV file. Review collected by and hosted on G2.com.

Cin7 has been a great improvement for our team. We had an amazing onboarding experience with our lead Zoey who delivered exceptional customer service. The Accelerate Onboarding Package was perfect for us, and we would certainly recommend anyone signing up go through it as it helped us implement Cin7 into our ecosystem quickly. We are in the process of going Live and we were able to do it right after our session ended.

I like how easy to use and intuitive Cin7 is. There are great cues explaining things throughout the system, and many FAQs are also available. Review collected by and hosted on G2.com.

Sometimes loading takes a a while which can be annoying if you are manually doing things that can not be bulk done. Review collected by and hosted on G2.com.

I love the ability to see inventory, generate invoices, and facilite easier transfers from warehouses to stores, and from manufacturing kitchen to warehouse.

We worked with Dinush, who was incredibly helpful, responsive, easy to work with, and also so patient with our team. Internally, we help up implementation due to items not being ready. Dinush was very patient as we completed our steps, assisted us with uploading on our behalf, and kept us on track. Review collected by and hosted on G2.com.

I didn't realize that there was different modules that were not included. The manufacturing module for our production kitchen is an interesting add-on that we didn't realize was separate. Same idea for the B2B portal, it is separate and we could't review the capabilities. Review collected by and hosted on G2.com.

Cin7 Core is a great (and detail oriented) ERP backend solution for a brand looking to streamline their operations. Prior to Cin7, our brand utilized a B2B store solution (JOOR, akin to Elastic Suite) which provided us with the base necessities for B2B operations, but left us with no ERP solution. Cin7 is the only solution that can provide both the B2B and internal backend operations that we have always needed. It is also super cost effective. The support staff (especially Irfan) has been super helpful and responsive as we look for more intricate solutions. Review collected by and hosted on G2.com.

As with many ERPs, Cin7 suffers in the setup process is subpar. While there is a more cost-effective group oriented onboarding solution, it does not get you anywhere near the functionally operating backend that you'll need. It costs more, but the 1 on 1 setup will certainly be worth the investment and will save you months of setup time. Review collected by and hosted on G2.com.

UX is easy to understand. Search function and the ability to calculate cost within the cells is A plus. Provides accurate cost of ingredients and productions Review collected by and hosted on G2.com.

Don't like how every action is tied to a chart of account. It is not easy to correct a mistake without either having to make an inventory adjustment. Would prefer an undo option that won't erase the quantity that was previously entered especially for Completed Assembilies. Additionally, when adding or deleting a new lot or SKU in the "Pick" tab of the assembly, the page shifts upward, causing users to lose track of the lot and increasing the risk of entering incorrect quantities. Review collected by and hosted on G2.com.

- The Cin7 Core Onboarding was very helpful. Our onsultant Shuaib Khan is very knowledgable about the Cin 7 Core, he is very kind, patient and always gives advice, along with assisting any queries we have.

- The detailed sync report with errors and reference to invoices/ purhases/ stock items.

- Many attachments can be included on an invoice order -> which also sync to Xero.

- Payments from Xero can link to actual invoices which our previous sytem could not* Review collected by and hosted on G2.com.

- It is really disapointing that Cin7 Core allows invoicing to customers on 0 available stock items/ items we've back ordered but not yet receieved in system * They only figure this out in the "pick" part of invoicing = which means the COGS journals are not correct *

* The sales and procurement guys are not knowledgable about this and leave a huge mess/ back and forth for the accountant to figure out and correct *

- The stock and SKU's sync to Xero - need to be untracked in Xero and when an items is renamed to archive - and Cin 7 syncs- it changes the rename back but the items stays archived - but the invoices/ purchases cannot sync to Xero due to the stock errors *

We still working through with our consultant but has already helped us with so many queries - I am sure soon all will be resolved :-) Review collected by and hosted on G2.com.

Features are great for inventory, and customer service is easy to contact Review collected by and hosted on G2.com.

I don't know if it's the time difference, but in general CS takes a day to respond to emails Review collected by and hosted on G2.com.

We've only been using it for a month, with onboarding. Sales team did a great job highlighting what we could use once set-up and look forward to do as such. Review collected by and hosted on G2.com.

You could tell that the required onboarding was only provided as a revenue model to replace the "free month." The sessions were fine, but were not necessary. The communication for specific quetions, however, was lacking. By the time there was a response to specific questions, we had troubleshooted and resolved on our own. It was apparent that AI was used to respond to questions as there were times the copy and paste included CSR prompts. Review collected by and hosted on G2.com.