--- title: ChurnZero Reviews meta\_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1609 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1609 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ChurnZero Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. [(139 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1221165&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. [(95 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1220132&qs=pros-and-cons#reviews) Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. [(86 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1220517&qs=pros-and-cons#reviews) Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. [(78 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1226333&qs=pros-and-cons#reviews) Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. [(76 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1221330&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. [(54 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1223817&qs=pros-and-cons#reviews) Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. [(41 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1222938&qs=pros-and-cons#reviews) Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. [(39 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1225271&qs=pros-and-cons#reviews) Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. [(34 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1224756&qs=pros-and-cons#reviews) Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. [(33 mentions)](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1226438&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ChurnZero ##### 1. Ease of Use Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. [ See 139 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1221165&qs=pros-and-cons#reviews) See Related User Reviews JN Janet N. Mid-Market (51-1000 emp.) 5.0/5 "Everything in One Place—No Extra Research Needed" What do you like about ChurnZero? The portal has almost everything in one place. I only tiny fix would be the contract dates. Maybe that is at a integration level but it pulls the date ![Alice T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice T.") AT Alice T. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Customer Journey Tracking with ChurnZero" What do you like about ChurnZero? Being able to easily automize our platform with CZ (Creating segmentation, playbooks, in-app messages, etc.) We use it every day to keep track of our ##### 2. Helpful Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. [ See 95 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1220132&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Segments That Make Targeting Easy" What do you like about ChurnZero? Segments are great, being able to pull information quickly is helpful. Especially upcoming renewal segments the opertaions team builds ![Jessica T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica T.") JT Jessica T. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Management with Room for Improvement" What do you like about ChurnZero? I use ChurnZero to manage my customers effectively. It helps me avoid being disorganized and ensures I don't miss check-ins or specific customer infor ##### 3. Automation Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. [ See 86 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1220517&qs=pros-and-cons#reviews) See Related User Reviews ![Alice T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice T.") AT Alice T. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Automation and Customer Journey Tracking with ChurnZero" What do you like about ChurnZero? Being able to easily automize our platform with CZ (Creating segmentation, playbooks, in-app messages, etc.) We use it every day to keep track of our ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "One of the best tools for CSM and AMs" What do you like about ChurnZero? The new functionalities related to Agentic AI and integrations are the latest offerings and huge help for the CSMs. ##### 4. Customer Support Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. [ See 78 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1226333&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda F.") AF Amanda F. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Success Management with ChurnZero" What do you like about ChurnZero? I use ChurnZero to empower our CS team with insights on client data, and it has solved multiple problems for us. It integrates information from variou ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tool for Account Managers!" What do you like about ChurnZero? I love that we have been able to sync different CRM's with our ChurnZero instance. We now have Jira service desk tickets in there and we are updated i ##### 5. Efficiency Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. [ See 76 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1221330&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Segments That Make Targeting Easy" What do you like about ChurnZero? Segments are great, being able to pull information quickly is helpful. Especially upcoming renewal segments the opertaions team builds ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "The best software we use!" What do you like about ChurnZero? The AI Snapshot is a great tool for quickly understanding the status of a customer. I use it to prep for QBRs all the time. ### 5 Cons or Disadvantages of ChurnZero ##### 1. Learning Curve Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. [ See 54 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1223817&qs=pros-and-cons#reviews) See Related User Reviews ![Camila T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila T.") CT Camila T. Small-Business (50 or fewer emp.) 4.5/5 "Visibility Powerhouse with a Setup Challenge" What do you dislike about ChurnZero? The setup and customization of ChurnZero can be a bit overwhelming. There are so many features, but it definitely takes time to configure everything p AN Angie N. Small-Business (50 or fewer emp.) 4.5/5 "Customizable and Automated for Targeted Success" What do you dislike about ChurnZero? I find there is a longer learning curve with ChurnZero because it is fairly robust. ##### 2. Complexity Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. [ See 41 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1222938&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica T.") JT Jessica T. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Management with Room for Improvement" What do you dislike about ChurnZero? Integration with other platforms, particularly with Zoho. ![Camila T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila T.") CT Camila T. Small-Business (50 or fewer emp.) 4.5/5 "Visibility Powerhouse with a Setup Challenge" What do you dislike about ChurnZero? The setup and customization of ChurnZero can be a bit overwhelming. There are so many features, but it definitely takes time to configure everything p ##### 3. Not Intuitive Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. [ See 39 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1225271&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Segments That Make Targeting Easy" What do you dislike about ChurnZero? The formatting in the email ability can be off. Font size, formatting, signatures, user experience is tough ![Natalia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia K.") NK Natalia K. Mid-Market (51-1000 emp.) 4.5/5 "Transformative Customer Retention Solution" What do you dislike about ChurnZero? An area for improvement would be the search bar functionality. Making it more intuitive, faster, and better at delivering accurate results would signi ##### 4. Missing Features Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. [ See 34 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1224756&qs=pros-and-cons#reviews) See Related User Reviews ![Morgane T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgane T.") MT Morgane T. Mid-Market (51-1000 emp.) 4.0/5 "Time saver !" What do you dislike about ChurnZero? Steps for plays and if/or options seems to be unavailable or to complicated for a simple play. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Insightful data that helps me plan my day" What do you dislike about ChurnZero? I sometimes wish there was a way to update custom filters when looking through alerts ##### 5. Steep Learning Curve Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. [ See 33 mentions ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1226438&qs=pros-and-cons#reviews) See Related User Reviews ![Camila T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila T.") CT Camila T. Small-Business (50 or fewer emp.) 4.5/5 "Visibility Powerhouse with a Setup Challenge" What do you dislike about ChurnZero? The setup and customization of ChurnZero can be a bit overwhelming. There are so many features, but it definitely takes time to configure everything p AN Angie N. Small-Business (50 or fewer emp.) 4.5/5 "Customizable and Automated for Targeted Success" What do you dislike about ChurnZero? I find there is a longer learning curve with ChurnZero because it is fairly robust. ![Janella B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janella B.") JB Janella B. Renewal Account Manager Mid-Market (51-1000 emp.) 10/24/2023 "Perfect Update!" 5/5 What do you like best about ChurnZero? CZ has been helping a lot with all the information that I need from the accounts I'm handling -- specifically regarding the usage report. One big part as well is the integration with SF and email, I can easily point out the payment status and the email exchanges from the entire account. Lastly, the custom tables, I like it that it remembers that I don't want all headers to load and that I prefer some collapsed ones. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? Nothing really much after the recent update. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? Figuring out the usage report - for a specific user or product line. Having the option to sort or filter specific products instead of checking them one by one. Review collected by and hosted on G2.com. Show More 1/26/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Larissah P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larissah P.") LP Larissah P. 1/26/2026 "Complete Vision and Automation with Exceptional Service" 5/5 What do you like best about ChurnZero? I like ChurnZero because I can literally customize everything I need within the tool. I also find the service from our account manager exceptional. The initial setup was very smooth, and their follow-up is done closely. Additionally, I can have a very complete view of the company's customer portfolio and the history of all customers' journeys, as well as manage information globally and specifically by company. I also like being able to automate simple tasks that take up time. Today we can have analyses that were previously missing in the system we used before. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? I think it's a system that has so many features, presents so many possibilities, that end users sometimes get confused with so many possibilities and screens. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? I can have a complete view of the customer portfolio and the history of the customer journey. I can manage information globally and specifically and automate simple tasks, saving time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Ellie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellie G.") EG Ellie G. VP Customer Success Small-Business (50 or fewer emp.) 6/16/2026 "Consolidates the Customer Journey with Powerful Onboarding and Adoption Tools" 5/5 What do you like best about ChurnZero? Consolidation of the customer journey (Onboarding and Adoption) in one place including opportunities for embedding communication and process automation Review collected by and hosted on G2.com. What do you dislike about ChurnZero? I've been using it for 10 years and would like to see the play building process made easier. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? Visibiliy across all customers and employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Pratik D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik D.") PD Pratik D. Program Management Office Lead Small-Business (50 or fewer emp.) 1/29/2026 "Empowers Customer Success with Customizable Insights" 4/5 What do you like best about ChurnZero? I like the customer account management database in ChurnZero. It's accessible and provides crucial information related to the accounts, reporting, and serves as a tool to identify areas where we're lagging, like renewals and incident tickets. I appreciate the customizable reporting feature which lets me adjust reports to my needs, including Segments, account growth, and Account health score. This keeps us in control and helps us prioritize our actions for specific accounts. The initial setup was easy, which was a plus for my team. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? Sometimes there's a sync failure with the integrated solution or tool, like Salesforce. Some fields or information still don't reflect the changes when done. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? I use ChurnZero for account management and reporting, helping us stay in control and prioritize actions. It customizes reports for segments, account growth, and health scores, ensuring we know where we lag behind, like in renewals or incident tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AE Amanda E. Director of CS Ops Mid-Market (51-1000 emp.) 11/5/2025 "Intuitive Platform with Seamless Integration and Rapid Feature Enhancements" 5/5 What do you like best about ChurnZero? There is a lot to appreciate here. The user interface is clean and intuitive, making it easy to navigate. As admins, we find it simple to use, which helps us work efficiently and spend less time on configuration, allowing us to focus on other projects and initiatives. The platform provides a comprehensive view of the customer and integrates well with our existing tech stack. Additionally, the rapidly evolving roadmap consistently delivers new, useful features and enhancements that are almost entirely free of bugs. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? At times, there are limitations on certain features that render them unusable for our needs. For instance, the default 'my dashboard' isn't accurate for us because it relies on fields that we don't utilize. It would be much more helpful if we could configure this feature to better suit our business and make it truly useful. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? ChurnZero allows us to consolidate all the pertinent data points from all our systems in to one spot for the CSMs to have a holistic view of the customer and they key data points to trigger actions for them to do their job more efficiently. It's a one-stop-shop for CSMs so they don't have to navigate to 10 different systems to figure out what is going on with their customers. it also provides valuable insights that allow us to make important business decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mathew C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew C.") MC Mathew C. Surveillance & eDiscovery Product Owner 2/10/2026 "Insightful Analytics with Easy Setup" 4.5/5 What do you like best about ChurnZero? I like that ChurnZero is easy to set up and offers a huge amount of features and capabilities. It allows me to track events taken in production and analyze customer activity, which helps improve product flows and increase adoption. I appreciate the ability to map UI actions into usable insights, knowing where a user clicks and in what order, and understanding how long it takes them. This feedback is valuable for our product and design teams to improve the product and overall increase adoption and spending on our platform. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? A lot of the features are paywalled and the price is quite high considering we can get a lot of these metrics via our own telemetry. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? I use ChurnZero to track production events and analyze customer activity, providing insights from UI actions to improve product flows and increase user adoption. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Earl T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Earl T.") ET Earl T. Senior Customer Success Manager Mid-Market (51-1000 emp.) 1/16/2026 "Empowers Customer Success with Insightful Data" 4.5/5 What do you like best about ChurnZero? I appreciate ChurnZero for helping us organize our books of business and provide a quick view of customer information. It integrates with our software and HubSpot, allowing us to track key usage data and customer trends effectively. The ability to get detailed profile information for each customer is crucial, especially compared to other systems where this information was difficult to access. I also like that we can run campaigns based on the products customers are or aren't using. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? The client summaries are a little clunky. They give a good initial picture but I don't rely on them fully. I'm not sure if the system is picking up all of the communication with clients or that it understands the context well. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? I use ChurnZero to organize our books of business and get a quick view of customer profiles, track risk, and analyze trends. It integrates with HubSpot, allowing us to monitor key usage data and run targeted campaigns effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SS Scott S. Associate Customer Success Manager Mid-Market (51-1000 emp.) 6/12/2026 "Great for Summarizing Ongoing Customer Issues" 4/5 What do you like best about ChurnZero? The ability to summarize on going issues with our customers. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? Honestly, my biggest headaches with it have been on our company's end in getting me the permissions to see what I need for my role. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? Seeing what our customers need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stephanie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie W.") SW Stephanie W. Account Manager Enterprise (\> 1000 emp.) 11/26/2025 "ChurnZero Makes Client Management Effortless and Personalized" 4/5 What do you like best about ChurnZero? I like ChurnZero because it actually makes my job easier. It gives me a clear view into how clients are using the product, nudges me when someone might need support, and helps me stay organized without feeling robotic. It lets me reach out at the right time, with the right context, so conversations feel helpful, not forced. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? Sometimes I feel that it can be hard to find client communication within ChurnZero. It also rates clients at a very high level “churn” score even when the client has been using the platform somewhat frequently, so I find that misleading. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? When I have questions about if a client is using our platform, I can log in to see their analytics. It lets me know how often they log in as well as what platform features they’re using. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/16/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to Use, Scales Well, and Integrates Smoothly with Salesforce" 4.5/5 What do you like best about ChurnZero? Easy to use and navigate, especially understanding the latest communications to the clients. Good at large scale plays and surveys. Good at segmenting customer info and analyzing customer base. No issues with performance. Good integration with Salesforce. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? Parent/ Child accounts can be a bit challenging. Journeys and Success Plans are a bit limiting. Unable to link a customized survey to a churnscore. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? Full snapshot of our customer base, their health and their activity. Review collected by and hosted on G2.com. 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