Easy to use, with a responsive support team. It has helped us a lot with our territory assignments by eliminating manual processes and making the overall workflow much smoother. Review collected by and hosted on G2.com.

When I make changes to duplicate nodes, those changes also affect the original node. This makes setting up new routers more time-consuming than it should be. Review collected by and hosted on G2.com.

We’ve had an outstanding experience with Chili Piper — both from a product and customer success perspective.

We use Chili Piper for concierge scheduling directly from our website as well as for all of our lead routing, and it’s been a game changer. The platform is powerful, flexible, and critical to how we manage inbound demand and speed-to-lead.

What truly sets the experience apart, though, is our CSM, Tristen. He is hands down the best CSM I’ve worked with. He’s incredibly knowledgeable, proactive, and solutions-oriented. Even though I’m on Pacific Time and he’s based in Milan, I would gladly wake up at 6:00 am to meet with him — his expertise is unmatched and every conversation delivers real value.

If you’re considering Chili Piper, the product is excellent — and if you’re lucky enough to work with Tristen, you’re in great hands. Review collected by and hosted on G2.com.

We absolutely love Chili Piper. However, sometimes it is a challenge to debug errors that we are seeing on our own. Thankfully, we have an amazing CSM that helps us get to the bottom of things ASAP Review collected by and hosted on G2.com.

My review is specifically for the Concierge and ChiliCal products.

I find the drag-and-drop interface generally intuitive for both end users and admins, and the tool’s database configuration is more than capable for martech admins. I also appreciate the native integration with Pardot forms. In addition, there are plenty of resources and training materials available on their website.

Overall, I’ve been satisfied with the direction of the tool’s capability growth, and the price feels competitive in the market compared with similar players. Our technical account manager has been a brilliant technical and strategic partner in implementing ChiliPiper.

G2 is prompting me to leave a comment about AI—I love that I don’t see any AI nonsense when I use the Concierge and ChiliCal workspaces.

Finally, they do a pretty good job with their hot sauce. Review collected by and hosted on G2.com.

Again, this feedback is specifically for Concierge and ChiliCal.

We’ve had on-and-off technical challenges maintaining the tool’s form and CRM integrations, and it requires ongoing monitoring and maintenance. I also find the UX customization options for the form-submission experience to be lacking. In addition, the speed at which it runs for iframed Pardot form submitters may be contributing to scheduling attrition for us.

Our technical support rep has been incredibly helpful, but it would also be valuable to have access to a faster, frontline support channel for lower-level, less strategic technical issues related to platform configuration.

I would warn ChiliPiper users about two contractual stipulations: 1) a monthly contract is not possible for renewing customers, and 2) your contract will auto-renew after a year, and they’ll hold you to it even if a renewal reminder fails to send. Review collected by and hosted on G2.com.

I love Chili Piper's highly customizable and configurable options. Each of our sellers has different preferences, and Chili Piper is able to handle all of those. It also provides different types of meetings that we can set up, which makes it easy for everybody. The initial setup was very easy, and their customer support and client success team made it even simpler. Additionally, their customer support and client success is fantastic. They are very responsive to questions and issues. Review collected by and hosted on G2.com.

They have just about every feature we need, but I am looking forward to an upcoming feature to address the situations where we need collective agreement of time across multiple customers. Review collected by and hosted on G2.com.

Ease of use and small learning curve - there is a lot you can do and once you sort through it all, it's easy to scale. Having our CSM Tevin jump in to ask questions and teach different options to accomplish what we want was extremely helpful. Our sales team had been using Chili Piper, but we wanted to add an instance for our Field Marketing team to use it onsite at conferences and trade shows to bridge the gap from marketing & sales and make it easy for post-event follow-up. Tevin offered a number of options and help build it out with us in demo and manage the nitty gritty testing for us! Review collected by and hosted on G2.com.

One thing I'd love to look at Chili Piper for is our pre-event booking and routing. We want to do some handoffs and round robins within the specific team. However, we need to learn and understand a little bit more about having them live on landing pages. Right now, our marketing team uses Qualified and does not use Chili Piper, so there's been a back and forth on where we can have Chili Piper integrated versus Qualified without duplicating efforts or costing the business more. Review collected by and hosted on G2.com.

I like Chili Piper's simple UX. Probably the best thing about Chili Piper is the support. Our CSM has been excellent as a business partner. After the person who originally implemented Chili Piper left the business, I had to take it over. Our CSM still meets with me weekly to troubleshoot our logs and ensure everything's working well. If it's not, she fixes it. This support has been invaluable. I honestly like the product a lot. The system is simple, and the implementation was not complex. Integration with HubSpot and form shortener for ZoomInfo works well together. Chili Piper handles complex workflows which our previous native HubSpot routing could not support. Review collected by and hosted on G2.com.

Honestly its a simple product, with good UI and excellent support. Review collected by and hosted on G2.com.

I appreciate the admin UI of Chili Piper as it's easy to navigate and intuitive, which is crucial when managing a large tech stack. The extension integrates perfectly with Gong and allows reps to use the scheduling tool in multiple places, which is very convenient. Being able to schedule time with people while on the phone or insert available timeslots directly into emails being crafted from Gong saves a lot of time for our team. I found the initial setup very easy, and Tevin was phenomenal as a resource during the rollout and beyond. Review collected by and hosted on G2.com.

I don't like the website chat bot. I've tried using it a couple of times but it's not very helpful, doesn't always understand what I'm asking for, and it always leaves me wanting to talk to a person live. It should be able to refer me to the support team more quickly. Review collected by and hosted on G2.com.

I love that Chili Piper integrates directly with our SDRs' calendars, so a prospect simply needs to choose a time that works for them and the meeting is instantly created. The meeting details and funnel information are automatically passed into our CRM, which is really convenient. It lowers scheduling barriers, reduces back and forth communication, and allows prospects to get in touch with our sales team more quickly. Also, I've always found Chili Piper support to be top-notch, very knowledgeable, responsive, and helpful! Review collected by and hosted on G2.com.

One thing I have found confusing in the recent past is that the links to the pre-Fire UI still work (unless this has been addressed). If I accidentally navigate there, settings or data can appear differently or not reflect changes I've made in the Fire UI, which can definitely throw me for a loop. It might be good to sunset or redirect any legacy links. Review collected by and hosted on G2.com.

I use Chili Piper for scheduling meetings between our sales team and customers. I love the efficiency, especially how one team member can schedule for another on their behalf, and grabbing open slots for a colleague right on the call is huge. The round-robin scheduling is great for our CS team. The UI is very user-friendly, and the plugin that integrates with other systems allows for quick scheduling from different tools, making it easy for the sales reps. Our support team, specifically Tevon, has been spectacular. The setup was seamless because Tevin Donyes and the team made it easy. Review collected by and hosted on G2.com.

It would be great if there were alerts to a scheduler on someone's behalf if the owner of the confirmed calendar invite is changed. Review collected by and hosted on G2.com.

I use Chili Piper for CHAT and Appointment Scheduling, and I find it to be an intuitive, flexible platform that makes managing these functions straightforward. I appreciate its speed to lead from a website perspective, which helps in locking in interested prospects and making that connection quickly. The support is good, with the backoffice being very thorough and timely whenever assistance is needed. Review collected by and hosted on G2.com.

There can be additional support by Account Management. I have the feeling I will not be reached out until I raise an issue. Review collected by and hosted on G2.com.