# ChatLingual Reviews **Vendor:** ChatLingual **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About ChatLingual Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist customers in over 100 languages across any digital channel including chat, email, SMS, and social media. With ChatLingual, you can enjoy significant cost savings and provide a best-in-class multilingual CX by leveraging English-proficient agents. ChatLingual’s suite of cloud products offers several deployment options and integrates seamlessly with your existing tech stack. ## ChatLingual Reviews ### 1. Review for ChatLingual **Rating:** 5.0/5.0 stars **Reviewed by:** Pratiksha S. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ChatLingual?** UserFriendly Ease of Use I really like the use of ChatLingual for User friendlyness and ease og use **What do you dislike about ChatLingual?** There is nothing specific that I dislike about ChatLingual **What problems is ChatLingual solving and how is that benefiting you?** For my project ChatLingual played vital role for delivering the best quality support and we were able to deliver the best quality of the project ### 2. Most Productive Tool to Reduce Language Barriers. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about ChatLingual?** It is very useful for support customer all across the world. It helps to reduce the language barriers. We are handling client all across and mostly client use their regional language for the communication, this tool helps us to solve the queries of our client quickly and we do not need to ask the google for the traslation. This tool makes the communication effective and easier. **What do you dislike about ChatLingual?** I didn't find anything negative as of now. **What problems is ChatLingual solving and how is that benefiting you?** We have to handle so many client on a daily basis and most of our client is out of country which includes Spain, China,German, etc. and they generally use their regional language for the communication so it is very difficult for us to understand the queries of the client but ChatLingual makes this easier and with the help of this tool we can easily solve the queries of our client and it helps to build trust on us. When we reslove the queries of our clinet, it helps to generates more leads for the business. Now we can easily interact with so many client without facing the language barriers. Thank you so much ChatLingual Team to make build this amazing software :) ### 3. Easy to support customers across the globe especially European market **Rating:** 4.0/5.0 stars **Reviewed by:** Rangarajan N. | Product Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ChatLingual?** Best part about ChatLingual is that it is easy to first implement. It has integrations with most CRM, Custom Support systems. We are able to solve quries in different languages quicker than before since we don't have to use Google translate for each message. **What do you dislike about ChatLingual?** Could have integration with Intercom simpler **What problems is ChatLingual solving and how is that benefiting you?** Being a global product, we have users from different parts of the world especially Spanish, German, French, Intalian, Hindi and more. These are users who do not know English and often struggle or avoid reaching out to customer support because of language barrier. That's where ChatLingual has helped big time solving their support queries very quickly. ### 4. Best thing for multi-language customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Arambhika S. | Test Engineer, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about ChatLingual?** It makes easier to help people from all across the world. We can solve customer's query in almost all the languages and best thing is it reduces average handling time. **What do you dislike about ChatLingual?** There are some languages which Chatlingual does not support yet. It is still in early phases and it can go up like anything. **What problems is ChatLingual solving and how is that benefiting you?** Earlier the AHT was the biggest challenge when the customer was not familar with the languages we were familiar with. Now AHT is the biggest challenge that is being solved. Along with it, the customer resolution rate is much higher. ### 5. Most productive tool for our staff to interact with customers **Rating:** 4.0/5.0 stars **Reviewed by:** sagar s. | Senior Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ChatLingual?** Todays world have lots of language, and its difficult to interact with people in different language, and we face this problem offently, But using chat lingual we resolved this issue, through this platform, now we can easily communicate through different channel provided by this platform in different language for region specific custommers **What do you dislike about ChatLingual?** Sometimes the platform cannot translate few words in paragrapgh, need some improvements. **What problems is ChatLingual solving and how is that benefiting you?** The main problem this platform solves is customer interaction in different languages. We can easily chat with our custommers in their native language and resolve the communication gap. ### 6. Cost Saving tool for multi language **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh M. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ChatLingual?** Supporting customers in different languages is hard and expensive. With ChatLingual it's easy to use and we can provide solutions to different languages at the global level in different parts of countries. It also helps us to reduce average handling time. **What do you dislike about ChatLingual?** Then only thing which I feel is that takes 6 weeks of onboarding time. I feel that can be reduced up to 2 weeks. **What problems is ChatLingual solving and how is that benefiting you?** increased productivity of agents, and reduced average handling time. ### 7. Easy & best software for multilingual customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Premal M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about ChatLingual?** It is very user friendly to use. One can easily adapt to it without much training. **What do you dislike about ChatLingual?** The only thing which I dislike about ChatLingual is that it is slightly expensive. **What problems is ChatLingual solving and how is that benefiting you?** It is very seamless and it's helping to chat with native customers with great ease. Also, the best part is that it supports more than 100 languages. ### 8. Chatlingual-Multilingual AI messaging platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rishy K. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ChatLingual?** It enables personalized customer service in over 100 languages through various communication channels such as chat, email, WhatsApp, SMS,Faster support.,Instant customer feedback **What do you dislike about ChatLingual?** Doesn’t work well for older demographics,The need to be online to offer support,First response time expectations are high,Although the pressure of being available is less than with phone, you will still need to staff during peak hours. **What problems is ChatLingual solving and how is that benefiting you?** Advanced analytics,Instant documentation ### 9. Extend Support to Customers with Multilingual AI Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Akash S. | Growth Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ChatLingual?** ChatLingual is easy to use and implement. Supports over 100 languages and communication channels such as chat, email, WhatsApp, SMS, and the list goes on. **What do you dislike about ChatLingual?** Some businesses may find that ChatLingual doesn't offer all the custom features they require. **What problems is ChatLingual solving and how is that benefiting you?** Reduced the stress of hiring customer support executives who know multiple languages. Helped in providing accurate and timely response to customers. ### 10. Multilingual Ai Messaging Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ChatLingual?** With a multilingual AI messaging platform offering high comprehensibility comparable to bilingual agents, ChatLingual provides efficient and effective communication across language barriers. **What do you dislike about ChatLingual?** While ChatLingual offers multiple deployment options, some organizations may find that the available products within the multilingual messaging platform do not fully meet their specific customization needs. **What problems is ChatLingual solving and how is that benefiting you?** It has helped to provide accurate and culturally appropriate communication which has saved time. ### 11. Multilingual Ai Messaging Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ChatLingual?** ChatLingual is robust, easy to use, and provides quality multi-channel support services. **What do you dislike about ChatLingual?** The only thing which I dislike about ChatLingual is that it is slightly expensive. **What problems is ChatLingual solving and how is that benefiting you?** its makes easy to chat with native customers with ease. ### 12. Digital customer service product that removed language as a barrier **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ChatLingual?** I can’t speak highly enough of the ChatLingual product and their team. We’ve been using the ChatLingual agent desktop to provide real-time customer support translation for the past four years, and it has been a key enabler as part of our digital customer service portfolio. Since we launched ChatLingual, we’ve been able to deliver high-quality, consistent customer service across product segments, regardless of language. With ChatLingual, we have created a consolidated care team of experts dedicated to providing exceptional service to our customers across multiple countries and service lines. Using ChatLingual has allowed us to improve our customer experience, streamline our operations by saving on support-related costs, and expand into new markets faster. I have been impressed by the continued responsiveness, professionalism and consistency of the ChatLingual success team throughout our journey. They truly understand the importance of meeting our needs and ensuring we have the best product and support possible. I highly recommend ChatLingual for any business looking to elevate its customer support and improve its global reach at speed. **What do you dislike about ChatLingual?** That we did'nt find out about it sooner :-) **What problems is ChatLingual solving and how is that benefiting you?** It removed our reliance on finding multilingual customer care agents. This has allowed us to hire where the talent is instead of being restricted to hiring only where the language is. ### 13. Strong possibilities for world reach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ChatLingual?** I love that it allows our learners to feel included and not siloed just because they primarily speak another language. **What do you dislike about ChatLingual?** It is still in earlier stages and there are areas of growth that still need to be addressed for ease of service. **What problems is ChatLingual solving and how is that benefiting you?** Expanding reach of customer support across multiple channels. ### 14. Automates all your incident, problem and request management and reporting processes **Rating:** 4.0/5.0 stars **Reviewed by:** JENNY DEL CARMEN E. | Responsable de RR. HH., Plastics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about ChatLingual?** It is very robust, easy to use, and provides quality multi-channel support services, including automated business rules and workflows, knowledge base, mailbox, notification and approval system, integrated service level agreements, configurable reports, and dashboards. Multi-channel communication, access controls or permissions, reporting and statistics, reporting/analysis, all of these features help build satisfaction and loyalty by providing an outstanding customer-centric support solution. **What do you dislike about ChatLingual?** Its implementation has taken longer than expected, however, we are eager for it to go live. **Recommendations to others considering ChatLingual:** In our case we are still in the implementation phase, we have had some pilot tests with the technical support team, but please consider this when purchasing the product, however they provide technical support throughout the installation process and have provided training to our staff. **What problems is ChatLingual solving and how is that benefiting you?** We are looking to improve and optimize the efficiency of our customer service and sales teams, and after analyzing the alternatives offered by the market we decided to implement ChatLingual to maximize self-service opportunities and in turn improve the perception of our customers regarding the care provided by our company as it facilitates communication between stakeholders with the automation of the management of requirement, requests and complaints, without language barrier, in addition to offering multiple options either with support via voice, chat, email, SMS and social channels to increase the efficiency of your company. ## ChatLingual Discussions - [What is ChatLingual used for?](https://www.g2.com/discussions/chatlingual-what-is-chatlingual-used-for) - [What is ChatLingual used for?](https://www.g2.com/discussions/what-is-chatlingual-used-for) - [View ChatLingual pricing details and edition comparison](https://www.g2.com/products/chatlingual/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+23%3A24%3A41+-0500&secure%5Bsession_id%5D=c626c227-9e42-49f7-9c25-efc731feb329&secure%5Btoken%5D=b2d7130528caed67a1c81161c8726a78555110d19f437e34097e7e54c407eeb4&format=llm_user) ## ChatLingual Features **Translation Options** - Direct Text Translation - Document Translation - Real-time Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Offering Type** - Browser Application - Downloadable Software - Pay-Per-Use - Free Offering **Machine Translation** - Neural Machine Translation - Statistical Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Translation Options** - Image Translation - Collaborative Translation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction ## Top ChatLingual Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)