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CCM Reviews & Product Details

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. 65+ insurers leverage GhostDraft to streamline the creation, delivery, and management of personalized omni-channel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com

Seller

GhostDraft

Product Description

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. 65+ insurers leverage GhostDraft to streamline the creation, delivery, and management of personalized omni-channel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com

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CCM Media

CCM Demo - GhostDraft's powerful and easy-to-use authoring environment

CCM Demo - One template for all channels and use cases

CCM Demo - Web-based project management for the whole organization

CCM Reviews (5)

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CC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/24/2024

"Best emerging tool in the CCM industry"

5/5

What do you like best about CCM?

1. Very user friendly to use.

2. Can handle variety of communication channels

3. Has good customer and peer support

4. Implementaion is easy and can be integrated to multiple tools and technologies.

5. Cloud based functionality is available.

6. Offers security features as well. Review collected by and hosted on G2.com.

What do you dislike about CCM?

1. First time setup requires some time but after that it is easy to use.

2. Pricing is on higher side.

3. Offline possibility of work is limited.

4. Requires expertise to use advanced features. Review collected by and hosted on G2.com.

What problems is CCM solving and how is that benefiting you?

This tool is user friendly and easy to use which facilitates the creation, managing of complex documents a piece of cake. It allows to easily manage and handle customer communication. It allows to make tailor made solutions as per customers requirement. It can handle various types of data and generate various outputs. It is highly scalable and allows integration with various technologies. It is cloud based so can be easily deployed to client side. Review collected by and hosted on G2.com.

SM

SYED ZAFFAR M.

University Faculty/ Management of resources

Enterprise (> 1000 emp.)

4/6/2023

"CCM- Modern Technology platform to enhance customer experience and building relationship"

5/5

What do you like best about CCM?

CCM ( Customer Communication Management) provides all the information and supports customer needs. The CCM interact and collects customer information through various channels like email, phone and social media to communicate with customers to enhance user experience and build long-term relationships. Review collected by and hosted on G2.com.

What do you dislike about CCM?

Missing human interaction that lacks the understanding of the customer's issues. The collected customer data may be breached, which can have severe problems for customers and businesses, so they must ensure proper data security systems. Review collected by and hosted on G2.com.

AE

Aubrie E.

Patient Experience Specialist

Enterprise (> 1000 emp.)

9/28/2021

"Tracking and Communication Management Made Easy"

5/5

What do you like best about CCM?

My favorite part of CCM is the ability to send out memos and communications of all natures to every single member of your team, company, site, or business. This feature offers a quick way to notify everyone of changes, gauge how a process is working, or even dish out disciplinary warnings. Review collected by and hosted on G2.com.

What do you dislike about CCM?

The only thing I would say I dislike would be the way communications are opened - another window pops up that can be easily lost if you are opening multiple comms or have many systems running. Perhaps a functionality closer to that of Gmail (where the comm opened in the same window, just to one side) would be best. Review collected by and hosted on G2.com.

RH

Rosie H.

Customer Service Specialist

Mid-Market (51-1000 emp.)

3/1/2022

"Platforms create higher levels of engagement building greater , stronger communications ."

4.5/5

What do you like best about CCM?

Make real connections with customers through personalized communications. Review collected by and hosted on G2.com.

What do you dislike about CCM?

We have to deal with the modern document creation system. Review collected by and hosted on G2.com.

US

Verified User in Sports

Small-Business (50 or fewer emp.)

8/24/2021

"Allowing you to put the business in charge"

4.5/5

What do you like best about CCM?

The best part about CCM is that they take over many of the IT portions of running a business. We are able to ensure that we receive great IT service Review collected by and hosted on G2.com.

What do you dislike about CCM?

Their customer support has a slow turnaround time. It seems as if they are either very busy, or only have a few agents working Review collected by and hosted on G2.com.