# CCM Reviews **Vendor:** GhostDraft **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 ## About CCM GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. 65+ insurers leverage GhostDraft to streamline the creation, delivery, and management of personalized omni-channel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com ## CCM Reviews ### 1. Best emerging tool in the CCM industry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about CCM?** 1. Very user friendly to use. 2. Can handle variety of communication channels 3. Has good customer and peer support 4. Implementaion is easy and can be integrated to multiple tools and technologies. 5. Cloud based functionality is available. 6. Offers security features as well. **What do you dislike about CCM?** 1. First time setup requires some time but after that it is easy to use. 2. Pricing is on higher side. 3. Offline possibility of work is limited. 4. Requires expertise to use advanced features. **What problems is CCM solving and how is that benefiting you?** This tool is user friendly and easy to use which facilitates the creation, managing of complex documents a piece of cake. It allows to easily manage and handle customer communication. It allows to make tailor made solutions as per customers requirement. It can handle various types of data and generate various outputs. It is highly scalable and allows integration with various technologies. It is cloud based so can be easily deployed to client side. ### 2. CCM- Modern Technology platform to enhance customer experience and building relationship **Rating:** 5.0/5.0 stars **Reviewed by:** SYED ZAFFAR M. | University Faculty/ Management of resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about CCM?** CCM ( Customer Communication Management) provides all the information and supports customer needs. The CCM interact and collects customer information through various channels like email, phone and social media to communicate with customers to enhance user experience and build long-term relationships. **What do you dislike about CCM?** Missing human interaction that lacks the understanding of the customer's issues. The collected customer data may be breached, which can have severe problems for customers and businesses, so they must ensure proper data security systems. **What problems is CCM solving and how is that benefiting you?** It helps businesses to manage customer data efficiently by analyzing collected data, which gives businesses practical insight into customer behaviour and requirements. ### 3. Tracking and Communication Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Aubrie E. | Patient Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about CCM?** My favorite part of CCM is the ability to send out memos and communications of all natures to every single member of your team, company, site, or business. This feature offers a quick way to notify everyone of changes, gauge how a process is working, or even dish out disciplinary warnings. **What do you dislike about CCM?** The only thing I would say I dislike would be the way communications are opened - another window pops up that can be easily lost if you are opening multiple comms or have many systems running. Perhaps a functionality closer to that of Gmail (where the comm opened in the same window, just to one side) would be best. **What problems is CCM solving and how is that benefiting you?** CCM, when I used it, was mostly used for communications, warnings, call trackers, and grading. It's very beneficial if you are having to send out these things to a lot of people at once, but is also great to use just to send to an individual. ### 4. Platforms create higher levels of engagement building greater , stronger communications . **Rating:** 4.5/5.0 stars **Reviewed by:** Rosie H. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about CCM?** Make real connections with customers through personalized communications. **What do you dislike about CCM?** We have to deal with the modern document creation system. **What problems is CCM solving and how is that benefiting you?** Connect with the customer how and when it suits their time. ### 5. Allowing you to put the business in charge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about CCM?** The best part about CCM is that they take over many of the IT portions of running a business. We are able to ensure that we receive great IT service **What do you dislike about CCM?** Their customer support has a slow turnaround time. It seems as if they are either very busy, or only have a few agents working **What problems is CCM solving and how is that benefiting you?** CCM has allowed us to establish brand consistency by giving us a central hub for all of our document templates ## CCM Discussions - [What is CCM and ECM?](https://www.g2.com/discussions/what-is-ccm-and-ecm) - [What is CCM database?](https://www.g2.com/discussions/what-is-ccm-database) - [What is a CCM software?](https://www.g2.com/discussions/what-is-a-ccm-software) - [View CCM pricing details and edition comparison](https://www.g2.com/products/ccm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A13%3A55+-0500&secure%5Bsession_id%5D=aeb4ee96-ee04-440a-873f-b20d416963f4&secure%5Btoken%5D=8d1ac68a655c37eee4fd801b94a1ae9e9d747e76855e07fa898a9ec55bc54cc1&format=llm_user) ## CCM Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top CCM Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)