Castlight Health offers a comprehensive health navigation platform designed to simplify healthcare for employees and employers alike. By integrating a wide array of health and wellbeing resources into a unified, personalized experience, Castlight empowers individuals to make informed health decisions and effectively utilize their benefits.
Key Features and Functionality:
- Navigation and Advocacy: Combines digital tools with human-led support, including Care Guides who serve as navigators and advocates. The platform employs a predictive personalization engine to identify optimal next steps in each user's health journey. It offers integrated access to top ecosystem solutions, ensuring seamless data exchange and engagement. Users benefit from a unified experience that connects all health, wellness, and benefits programs, along with curated in-network care recommendations based on individual plan details. Additionally, it provides a health and wellbeing benefits hub featuring health tracking and rewardable challenges.
- Clinical Advocacy: Enhances the foundational navigation solution by incorporating Registered Nurse (RN) Care Guides who address social, environmental, and emotional factors impacting health. These Care Guides offer services such as nurse triage, referral management, chronic disease management, condition management coaching, medication education, care transitions, and post-discharge follow-up planning.
- Personalized Engagement: Utilizes a predictive personalization engine to deliver tailored recommendations and proactive outreach, ensuring users receive relevant information and support aligned with their unique health needs.
- Integrated Ecosystem: Partners with leading digital health solutions to provide a comprehensive suite of services, including virtual urgent care, behavioral health support, health coaching, weight management programs, diabetes education, and nutrition education.
Primary Value and Solutions Provided:
Castlight Health addresses the complexity and fragmentation of the healthcare system by offering a streamlined, personalized navigation experience. For employees, this means easier access to appropriate care, improved health outcomes, and a more engaging benefits experience. Employers benefit from increased utilization of health programs, reduced healthcare costs, and enhanced employee satisfaction. By integrating various health resources and providing both digital and human support, Castlight ensures that individuals receive the right care at the right time, ultimately fostering a healthier, more productive workforce.
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