CARET Legal Pricing Overview

Caret's migration from our previous platform was seamless and there was very little downtime for our firm.

I truly value how Caret integrates case management, document management, email, accounting, and numerous other features into one unified platform. The firm also appreciates that Caret is so easy to learn which has led to better timekeeping and collaboration of our matters.

The customer service team is consistently prompt and efficient in their responses, and I’ve observed that they frequently update the program based on client feedback. Review collected by and hosted on G2.com.

We have noticed one drawback, which occurs infrequently: since this is an internet cloud-based platform, there can be some latency when the internet is experiencing problems. However, these issues are typically resolved within an hour or so. Review collected by and hosted on G2.com.

Some process are automated but not automated but missing key components. Review collected by and hosted on G2.com.

It is glitchy and slow. The user interphase has some inconsistent labeling as if it was patch worked. The system doesnt do basic things like have a report writer. The canned reports are deficient in that they information has no value without being customized in excel. Customer support always wants to do a screen share and I dont have time for that. That approach suggest there is some anomaly with our setup that is creating the problem when they should know that it is systemic. Cashe needs to be cleared regularly, singing in incognito or logging out and signing in. It is necessary to re authenticate the email and calendar way to frequently. The document storage interphase is bulky you can open or close folders in mass. The find feature brings up too much information in the documents. Its just not an efficient way to work. The need to us ZDrive to get document versioning is useless everyone has to make sure they are logged in and then it will work but if your in a hurry and there is an issue that method will be abandoned immediately. Email doesn't work the search in email is deficient. The email lags so that most of my users won't use the email in caret which makes it impossible to file emails. The email only supports one email account so unless you check multiple interphases you are limited to checking your one email in Caret. Their billing practices are unsavory and their gimmick of calling fixes, upgrades and upgrades Add Ons and creating different program tiers so they can charge more from someone who limped along for 5years waiting for them to fix things. Its insulting. Stay away. If you are a single member practice this might be for you but it is not the software for small to mid size firm I would recommend any other software. Also the user interhase is horrible, two different scroll bars on the horizontal. Some tabs overwrite current page others open new tab very inconsistent. Review collected by and hosted on G2.com.