--- title: Captain Up Reviews meta_title: 'Captain Up Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Captain Up works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 10 scale: '5' date_modified: '2026-11-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Captain Up Reviews & Product Details

User Insights

Average based on 10 real user reviews.

Captain Up Reviews (10)

Reviews

Captain Up Reviews (10)

4.3
10 reviews

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Jhonny C.
JC
Jhonny C.
Systems Engineer
Computer Software
Small-Business (50 or fewer emp.)
"Nice Idea"
4.5/5
What do you like best about Captain Up?

I like how all game's features to engage players with your game are incorporated and are easy to set up as well. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

I dislike that it is more expensive than other options, furthermore, it'd be more customizable to set features according to the specific need of my business. Review collected by and hosted on G2.com.

Jhan B.
JB
Jhan B.
Software engineer
Small-Business (50 or fewer emp.)
Originally submitted 11/24/2022
"Efficient in analyzing customer's loyalty"
5/5
What do you like best about Captain Up?

I like that it has the feature of gamification where as I can have some sort of entertainment for the customer to get trophies. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

Notification should improve in terms of picking what you want to be notified. Review collected by and hosted on G2.com.

Tanya C.
TC
Tanya C.
Software Development Engineer Intern
Small-Business (50 or fewer emp.)
"Excellent Engagement and Gamification"
5/5
What do you like best about Captain Up?

This platform helps in enhancing the brand loyalty and increases customer experience. It is powered by machine learning and best suited for gamification. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

There is nothing I dislike about Captain Up. However, they should work more on the engagement and marketing of this tool to increase visibility. Review collected by and hosted on G2.com.

Aamir S.
AS
Aamir S.
Project Manager
Small-Business (50 or fewer emp.)
"User engagement"
5/5
What do you like best about Captain Up?

One of the coolest software for user engagement and also has lots of features and options. I can directly interact with the consumer. The support team of the software is very good, and it's easy to use with a little bit of training. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

Lack of customization options for all the features. Also, I can't purchase this tool directly; I need to go to Microsoft for the purchase, and the price is expensive. Review collected by and hosted on G2.com.

Riley W.
RW
Riley W.
Search Engine Optimization Specialist
Small-Business (50 or fewer emp.)
"Captain Up Review"
3.5/5
What do you like best about Captain Up?

I love that this platform used psychology and techniques to engage the user and offers monetization rewards for their engagement. People seem to positively engage when there is an incentive. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

I'm not a fan of the "dangling a carrot aspect" when it comes to incentivizing, but I also really like that it allows me to give my followers a reason to take interest in the clothing I'm offering. Review collected by and hosted on G2.com.

Fred S.
FS
Fred S.
Co-founder
Small-Business (50 or fewer emp.)
"A Pioneer in Gamification but falling short of their true potential.."
3.5/5
What do you like best about Captain Up?

Lots of features with dedicated support to take the edge off the "trouble" in troubleshooting when something inevitably doesn't work. Ease of drag and drop-like features rein in those who perhaps spend just a bit too much time on superfluous details. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

Vision is still too small for the needs of the truly creative types. Don't expect customization of every single function and feature without serious back and forths with support and still a little too "plug n' play" for such a vast field as Gamifying the web. Review collected by and hosted on G2.com.

Gopi K.
GK
Gopi K.
Senior Search Engine Optimization Analyst
Small-Business (50 or fewer emp.)
"best tool for maximising the user engagement"
4/5
What do you like best about Captain Up?

By using this platform, we can improve the consumer loyalty. To be simple we can use this tool as an engagement box Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

There is no direct purchase can be made from this tool. We need to connect again with Microsoft tool to get this tool to get more features. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great engagement tool"
4/5
What do you like best about Captain Up?

This tool is great for user engagement. It's packed with a lot of features but one of they do a great job with the support when things are not working correctly, which is something the competitors are lacking. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

Not a lot of customization and no purchases can be made directly from the tool. However, the lack of customization could be due to the included Microsoft integration. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Personalize your customer's experience with Captain Up"
5/5
What do you like best about Captain Up?

I like the gamification portion of Captain Up. You can tailor the experience to exactly what you need. You can also interact with your customers in real time! Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

I have nothing that I dislike. Its a little pricy, but if you are looking for a service like this, there is nothing better. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
UA
Verified User in Architecture & Planning
Enterprise (> 1000 emp.)
"Quite easy to work with"
3.5/5
What do you like best about Captain Up?

It's interface, that handy it is. Even with a little training one could use it. Review collected by and hosted on G2.com.

What do you dislike about Captain Up?

That although it is handy and with the other benefits, it cracks many a times. Review collected by and hosted on G2.com.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.