Certa Reviews & Product Details

Certa is care management software designed around how care services actually run. It supports providers to plan, coordinate and manage care as it is delivered, not just record what happened afterwards. Care planning, rostering, mobile working, timesheets and billing are all connected, giving teams a live view of visits, staff activity and service delivery. Coordinators can respond to change in real time, and managers have clear visibility of where services are running well and where attention is needed. Care workers are supported through the Intouch mobile app, which gives them the information, prompts and guardrails they need to deliver excellent care in people’s homes, even when connectivity drops. Visit data, notes, medication and outcomes are captured at the point of care and flow directly into care records, timesheets and reporting. Built by CACI with over 25 years’ experience in care operations, Certa combines deep rostering capability with real-time operational assurance. Intelligent matching, visit verification, automated timesheets and audit-ready reporting help providers reduce administrative burden, improve reliability of care delivery, and evidence quality through everyday use of the system.