--- title: Brushfire Reviews meta\_title: 'Brushfire Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 172 reviews by the users' company size, role or industry to find out how Brushfire works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 172 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### Brushfire Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Brushfire for its **ease of use** , which simplifies event management and enhances overall experience. [(42 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085572&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Brushfire, valuing quick and effective assistance throughout their events. [(40 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084667&qs=pros-and-cons#reviews) Users value the **ease of managing events** with Brushfire, appreciating its user-friendly ticketing and responsive support. [(30 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1083602&qs=pros-and-cons#reviews) Users praise the **unparalleled customer service** of Brushfire, highlighting their prompt and professional support in resolving issues. [(28 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084690&qs=pros-and-cons#reviews) Users appreciate the **ease of ticketing process** on Brushfire, enjoying control and customization for their events. [(27 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085324&qs=pros-and-cons#reviews) Users find the **missing features** in Brushfire hinder effective group management and create a tedious experience. [(10 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085240&qs=pros-and-cons#reviews) Users face **ticketing issues** with Brushfire, including inefficient manual processes and awkward systems for sales and notifications. [(10 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1083455&qs=pros-and-cons#reviews) Users find **limited customization** in Brushfire, needing developers for complex integrations with other systems like Rock RMS. [(9 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084938&qs=pros-and-cons#reviews) Users are frustrated by the **inefficient manual data import** required due to lack of integration with Raisers Edge NXT. [(8 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084452&qs=pros-and-cons#reviews) Users find the **steep learning curve** of Brushfire challenging, necessitating time for mastering advanced functionalities. [(8 mentions)](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085662&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Brushfire ##### 1. Ease of Use Users praise Brushfire for its **ease of use** , which simplifies event management and enhances overall experience. [ See 42 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085572&qs=pros-and-cons#reviews) See Related User Reviews ![Donna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna R.") DR Donna R. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Event Registration with Stellar Support" What do you like about Brushfire? I like that Brushfire is customizable for our organization, allowing logo and branding consistency throughout. We can customize tickets, promo codes, ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. 4.5/5 "Empowers Event Management with Easy Ticketing" What do you like about Brushfire? I use Brushfire for my events and I really enjoy how the system is easy to build. It empowers me in the ticket-making process and facilitation. I like ##### 2. Customer Support Users appreciate the **responsive customer support** of Brushfire, valuing quick and effective assistance throughout their events. [ See 40 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084667&qs=pros-and-cons#reviews) See Related User Reviews ![Donna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna R.") DR Donna R. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Event Registration with Stellar Support" What do you like about Brushfire? I like that Brushfire is customizable for our organization, allowing logo and branding consistency throughout. We can customize tickets, promo codes, ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. 4.5/5 "Empowers Event Management with Easy Ticketing" What do you like about Brushfire? I use Brushfire for my events and I really enjoy how the system is easy to build. It empowers me in the ticket-making process and facilitation. I like ##### 3. Event Management Users value the **ease of managing events** with Brushfire, appreciating its user-friendly ticketing and responsive support. [ See 30 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1083602&qs=pros-and-cons#reviews) See Related User Reviews AC Ashley C. Enterprise (\> 1000 emp.) 3.5/5 "Easy Ticket Purchasing, but Needs Real-Time RankOne Sync" What do you like about Brushfire? I like that customers can view and/or purchase tickets to events they are interested in attending. ![Jeremy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy F.") JF Jeremy F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Event Management with Exceptional Support" What do you like about Brushfire? I love how easy it is to set up and manage Brushfire. I also love their customer support. Whenever I have an issue, I just send them a quick message, ##### 4. Helpful Users praise the **unparalleled customer service** of Brushfire, highlighting their prompt and professional support in resolving issues. [ See 28 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084690&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. 4.5/5 "Empowers Event Management with Easy Ticketing" What do you like about Brushfire? I use Brushfire for my events and I really enjoy how the system is easy to build. It empowers me in the ticket-making process and facilitation. I like ![Jeremy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy F.") JF Jeremy F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Event Management with Exceptional Support" What do you like about Brushfire? I love how easy it is to set up and manage Brushfire. I also love their customer support. Whenever I have an issue, I just send them a quick message, ##### 5. Ticketing Users appreciate the **ease of ticketing process** on Brushfire, enjoying control and customization for their events. [ See 27 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085324&qs=pros-and-cons#reviews) See Related User Reviews AC Ashley C. Enterprise (\> 1000 emp.) 3.5/5 "Easy Ticket Purchasing, but Needs Real-Time RankOne Sync" What do you like about Brushfire? I like that customers can view and/or purchase tickets to events they are interested in attending. ![Donna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna R.") DR Donna R. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Event Registration with Stellar Support" What do you like about Brushfire? I like that Brushfire is customizable for our organization, allowing logo and branding consistency throughout. We can customize tickets, promo codes, ### 5 Cons or Disadvantages of Brushfire ##### 1. Missing Features Users find the **missing features** in Brushfire hinder effective group management and create a tedious experience. [ See 10 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085240&qs=pros-and-cons#reviews) See Related User Reviews ![Clarissa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarissa N.") CN Clarissa N. Small-Business (50 or fewer emp.) 5.0/5 "Versatile and Customizable Event Management Tool" What do you dislike about Brushfire? I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Brushfire" What do you dislike about Brushfire? The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place. When a ##### 2. Ticketing Issues Users face **ticketing issues** with Brushfire, including inefficient manual processes and awkward systems for sales and notifications. [ See 10 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1083455&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. 4.5/5 "Empowers Event Management with Easy Ticketing" What do you dislike about Brushfire? Sometimes I run into issues with logging in using my company credentials, which are Google-based, and it doesn't accept them. Also, for a first timer, ![Randy Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy Y.") RY Randy Y. 5.0/5 "Perfect Event Tool with Seamless Check-Ins" What do you dislike about Brushfire? I dislike the lack of direct integration between Brushfire and our database, Raisers Edge NXT, which forces us to employ a manual process for data imp ##### 3. Limited Customization Users find **limited customization** in Brushfire, needing developers for complex integrations with other systems like Rock RMS. [ See 9 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084938&qs=pros-and-cons#reviews) See Related User Reviews ![Donna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna R.") DR Donna R. Small-Business (50 or fewer emp.) 5.0/5 "Customizable Event Registration with Stellar Support" What do you dislike about Brushfire? I do find the reporting a little bit clunky, and even though you can customize your reports, that's a little bit clunky too. I feel like I always have ![Clarissa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarissa N.") CN Clarissa N. Small-Business (50 or fewer emp.) 5.0/5 "Versatile and Customizable Event Management Tool" What do you dislike about Brushfire? I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would a ##### 4. Event Management Users are frustrated by the **inefficient manual data import** required due to lack of integration with Raisers Edge NXT. [ See 8 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1084452&qs=pros-and-cons#reviews) See Related User Reviews AC Ashley C. Enterprise (\> 1000 emp.) 3.5/5 "Easy Ticket Purchasing, but Needs Real-Time RankOne Sync" What do you dislike about Brushfire? I wish Brushfire would sync to RankOne in a way that would allow it to update/change events in real time when a coach updates/changes details of an ev ![Clarissa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarissa N.") CN Clarissa N. Small-Business (50 or fewer emp.) 5.0/5 "Versatile and Customizable Event Management Tool" What do you dislike about Brushfire? I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would a ##### 5. Learning Curve Users find the **steep learning curve** of Brushfire challenging, necessitating time for mastering advanced functionalities. [ See 8 mentions ](https://www.g2.com/products/brushfire/reviews?filters%5Bsentiment_snippet%5D=1085662&qs=pros-and-cons#reviews) See Related User Reviews ![Elle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elle W.") EW Elle W. 5.0/5 "Stellar Support, Challenging Interface" What do you dislike about Brushfire? The actual platform itself is kinda hard to use. I was pretty confused and have been confused many times with the platform itself. Generally speaking, ![Clarissa N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clarissa N.") CN Clarissa N. Small-Business (50 or fewer emp.) 5.0/5 "Versatile and Customizable Event Management Tool" What do you dislike about Brushfire? I would love for it to be easier to teach I understand it very well, but teaching it to not tech savvy peope can be very difficult at times. I would a ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Small-Business (50 or fewer emp.) 6/17/2026 "Great Customer Service and ticketing platform" 4.5/5 What do you like best about Brushfire? Their costumer service is great and it offers Review collected by and hosted on G2.com. What do you dislike about Brushfire? It is too tech heavy, and many of the items make it overwhelming to figure out Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? Brushfire has been very helpful to help solve some of the tech issues, or questions we have. Review collected by and hosted on G2.com. Show More Response from Rachel Kaiser of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-12974050/official_response/edit) Thank you for taking the time to share your feedback! We're glad to hear that our customer support team has been able to help you navigate questions and technical challenges. Providing responsive, knowledgeable support is something we take great pride in. We also appreciate your honest feedback about the platform feeling overwhelming at times. Brushfire offers a wide range of features to support different event needs, and we understand that can sometimes create a learning curve. If there are specific areas of the platform that feel particularly challenging, we'd be happy to schedule time with you for personalized training and walk through any features or workflows you'd like to better understand. We're continually working to improve the user experience and provide resources that make it easier to find and use the tools that matter most to you. Thank you for trusting Brushfire, and we're grateful for the opportunity to support your events. Rachel Kaiser Customer Success Manager | Brushfire Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/1/2025 "Brushfire" 3.5/5 What do you like best about Brushfire? Customers have the option to create accounts to recall their information and purchases. Subscription reports to individuals within a team. Duplication of forms & settings. The mobile integration for customers. Review collected by and hosted on G2.com. What do you dislike about Brushfire? The location / description of certain settings does not always feel like they're in the right line of thinking - like they're out of place. When accepting partial payments - not having the option to place the full price as the first dropdown option is difficult as most people don't recognize that the lower amount is automatic and therefore pay less then they intended. This makes balance collection a larger process than desired and frustrates customers. The refund process for tickets (especially when in a group) is a little convoluted. Not having an option to apply more than one promotional code to an order. Not having the option to apply a promotional to a single registrant in a group. Searching for a registrant within entries - it would be nice if the search field would pull from all data and you didn't have to find the specific field holding the information to locate someone. This can prove difficult with large groups. The ability to create a form with the ticket base starting point. Like for a survey, etc. Not having the ability to create rules based on word entry within a field. Not having the ability to layer rules more than one layer. If/Then scenarios. The email non-native automation process. Not being able to edit from the app on a phone. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? Registration form builder. Review collected by and hosted on G2.com. Show More Response from Rachel Kaiser of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-11468422/official_response/edit) Hi! Thank you so much for taking the time to share your thoughts and experiences with Brushfire! I’m glad to hear you’re finding value in features like customer accounts, subscription reports, and mobile integration — it’s great to know these tools are helping support your events. I also appreciate the detailed feedback on areas you’d like to see improved. Some of the ideas you mentioned have existing options in Brushfire that might help address a few of those challenges, and I’d love the chance to walk through them with you. We can also chat about your workflow in more detail so we can explore solutions together and pass along your suggestions to our product team. If you’re open to it, I’d be happy to set up a quick training session to cover these options and make sure you’re getting the most out of the platform. You can reach me anytime at rachel@brushfire.com. Thanks again for sharing — your feedback truly helps us make Brushfire better for everyone. Rachel Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/8/2026 "Seamless Event Ticketing with Brushfire" 4/5 What do you like best about Brushfire? Brushfire has helped make our events seamless when it comes to ticketing. Review collected by and hosted on G2.com. What do you dislike about Brushfire? Brushfire reporting can be tough to use. The UX does loop the user in weird ways navigating back to events and companies can be a challenge. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? It has helped solve registration and ticketing needs. Review collected by and hosted on G2.com. Show More Response from Tyler Binkley of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-12780318/official_response/edit) Hi, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us . Your feedback is truly valuable to us and we appreciate your kind words. Thank you for your candor in sharing some issues you face. I would love to setup a time to meet and hear more about this to see how we can best assist you moving forward. Please email Tyler@Brushfire.com and we can setup a time! We look forward to your next event with Brushfire! Best regards, Tyler | Customer Success Manager Validated ReviewerIncentivizedSource: Seller invite ![Lori H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori H.") LH Lori H. Sales and Customer Service Director Small-Business (50 or fewer emp.) 4/11/2025 "Brushfire is Reliable, Flexible, and Easy to Use" 5/5 What do you like best about Brushfire? The best thing about Brushfire is how flexible the platform is. It makes setting up events, managing registrations, and customizing ticketing options incredibly easy. The backend is very user friendly What really sets Brushfire apart, though, is their exceptional customer support. Anytime questions come up, their team responds quickly and with a genuine desire to help. I sometimes come up with situations that I am unsure the best way to handle it or set up and they alreadys are willing to help and try to come up with a solution. Review collected by and hosted on G2.com. What do you dislike about Brushfire? It would be very helpful if you could set a date and time that the ticket link closes and not the date and time of the event to give people time to put at the door ticket sales in. It would also be really helpful that when a site hits a certain number of tickers, we could receive a notification. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? Brushfire makes it easy to manage multiple event locations for one main event. Whether it’s a movie or simulcast, you can set up a main event and then create individual host sites under it. Each location gets its own registration page and settings, but everything stays connected and organized in one place. Review collected by and hosted on G2.com. Show More Response from Kelly Keresztury of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-11039556/official_response/edit) Hi Lori, Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear about your success with all things Brushfire! Your kind words mean a lot to us, and your feedback is truly appreciated. I’ve also shared your suggestions with our technical team — recommendations like yours help us grow and improve, and we’re grateful for your insight. Here’s to your next event — we’re excited to be a part of it! Kelly Keresztury | Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite HP Hannah P. Programs Director Small-Business (50 or fewer emp.) 11/20/2025 "Effortless Custom Forms and User-Friendly Experience" 5/5 What do you like best about Brushfire? Easy to create custom forms and registrations that are user friendly. Review collected by and hosted on G2.com. What do you dislike about Brushfire? I have not found anything yet that I dislike. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? Being able to have people easily register for events, especially custom large group events for students. Review collected by and hosted on G2.com. Show More Response from Rachel Kaiser of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-11987570/official_response/edit) Hi Hannah! Thank you so much for taking the time to leave this review! We’re thrilled to hear that creating custom forms and registrations has been smooth and user-friendly for your team. Making complex event setups feel effortless is exactly what we aim for, especially when it comes to large group or student events. We also appreciate you sharing that you haven’t run into any dislikes so far, that means a lot to our team. If you ever have feedback, ideas, or need support, we’re always here to help. Thanks again for choosing Brushfire! Rachel Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite ![Britt S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Britt S.") BS Britt S. Vice president Mid-Market (51-1000 emp.) 12/11/2025 "Effortless Event Setup and Duplication" 5/5 What do you like best about Brushfire? Easy to set up an event and duplicate past events Review collected by and hosted on G2.com. What do you dislike about Brushfire? There is Nothing I don’t like at this time in use Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? Quick event registration Review collected by and hosted on G2.com. Show More Response from Tyler Binkley of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-12080963/official_response/edit) Hi Britt! Thank you for taking the time to leave us a great review. We are thrilled to hear that you enjoyed your experience with us and that our platform is helping you in your events. We look forward to your next event with Brushfire! Best regards, Tyler | Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite ![Steven M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven M.") SM Steven M. Executive & Worship Pastor Small-Business (50 or fewer emp.) 9/25/2025 "Review" 5/5 What do you like best about Brushfire? We appreciate the attentiveness to the customer and to detail. Review collected by and hosted on G2.com. What do you dislike about Brushfire? At first, it was a little challenging to navigate, but pretty quickly we picked it up and the staff were very helpful for the questions that we had. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? We were able to sell tickets to our event with ease especially after brushfire helped us figure out the credit card payment portal. Review collected by and hosted on G2.com. Show More Response from Tyler Binkley of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-11731570/official_response/edit) Hello Steven, Thank you for your time and kind review of our platform! I am glad to hear your event went successfully and that our team provided exceptional support for you along the way. I appreciate your kind words, and we look forward to your next event! Best, Tyler Binkley | Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite ![Beau D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beau D.") BD Beau D. Community Services Superintendent Small-Business (50 or fewer emp.) 3/12/2025 "Really have blown me away" 5/5 What do you like best about Brushfire? Honestly, I wasn't sure what I was getting myself into. It was truly a shot in the dark choosing Brushfire to host our first ticked concert. Found them in the square integrations page, and I couldn't be happier with how lucky I got. They've not only created an easy to use, very affordable product, but they've made something that is pleasurable for the user as well! Above all that, Brushfire has FAR EXCEEDED my expectations regarding customer service. With such an affordable service, I wasn't expecting much but the team has proven time and again they can pivot quickly, offer fantastic industry standard advice, and respond much quicker than other online service portals. Truly, as we continue toward our concert date, I am beyond confident the process will be smooth and pleasurable for all employees and participants. I overwhelmingly recommend Brushfire to that small or large event host looking for an easy integration and user experience. I can only imagine what it will be like as they continue to refine and improve upon what they have created. Thank you Brushfire, and a special shout out to Danielle B. Review collected by and hosted on G2.com. What do you dislike about Brushfire? Honestly, there isn't much. They really have a great product, especially when considering the pricepoint. If you have to be nitpicky, the seating maps can be a little edgier/ smooth. Or have an option on how they are designed, for example, clean dots where seats are instead of seat icons, or some other cool techy thing. But seriously, so minor, its good how it is. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? We are hosting a first time ticketd and assigned seat concert. We've hosted numerous free open seating concerts, so this was an adventure but with Brushfire it was an easy adventure. Review collected by and hosted on G2.com. Show More Response from Tyler Binkley of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-10937610/official_response/edit) Hello Beau, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your experience with us and that our Customer Service met your expectations. Your feedback is truly valuable to us and we appreciate your time and the kind words. We look forward to your concert event with Brushfire! Best, Tyler Binkley | Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 4/8/2025 "The Event Software We'd Been Waiting For" 4.5/5 What do you like best about Brushfire? Brushfire has been easy to use and easy to get help with. I contact their customer support probably three or four times a week with very unique and niche questions about billing, ticket design, and everything else you might be able to think of. The built-in customer service for customers is also a huge help, as I am not bogged down by phone calls from attendees asking for specifics or ticket issues. Review collected by and hosted on G2.com. What do you dislike about Brushfire? Brushfire has a bit of a confusing back-end system for someone like me, with an overall dashboard for your company and then specific dashboards for events. Considering I only one run (very large) event, I sometimes forget where to find items or how to fix them. However, customer service never seems annoyed when I call them to ask for help. It can also be a bit difficult for costumers to find ways to edit their tickets after purchasing - right now, they can access through a small link at the bottom of their ticket. Many of our customers are older and sometimes have issues finding things if they're not incredibly obvious, so a big button that says "Edit Your Ticket" or something along those lines might be useful. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? Brushfire is one of the only platforms that was able to find a way to organize my event (it is a large overhead event, with many - over 150 - smaller additional purchases to be made underneath). Review collected by and hosted on G2.com. Show More Response from Tyler Binkley of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-11029601/official_response/edit) Hi! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our support has exceeded your expectations. Thank you for your feedback regarding the dashboard and event functions. I would love to reconnect with you regarding attendees being able to update their information and communications points that are available! Here is my email Tyler@Brushfire.com. I would be happy to connect! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager Current UserValidated ReviewerIncentivizedSource: Seller invite AL Ashley L. Event Coordinator Small-Business (50 or fewer emp.) 6/24/2025 "Helpful for Mid-Size Events!" 4.5/5 What do you like best about Brushfire? I love the ability to customize our forms for exactly what we need. We can add or amend at any time, and the user experience is extremely easy for them to navigate. Review collected by and hosted on G2.com. What do you dislike about Brushfire? The check-in process can sometimes slow down entry lines, and the inability to have a waitlist has forced us to get creative with our event registrations. Review collected by and hosted on G2.com. What problems is Brushfire solving and how is that benefiting you? We needed a high-performance platform to sell tickets for multiple events that we throw each year. Review collected by and hosted on G2.com. Show More Response from Kelly Keresztury of Brushfire [Editedit](https://www.g2.com/survey_responses/brushfire-review-11327511/official_response/edit) Hi Ashley, Thank you so much for the kind review and for sharing your experience with Brushfire! We're so glad the platform has been helpful for your events - especially with customizing forms and keeping things easy for attendees. We also really appreciate your honest feedback about the check-in flow and waitlist options. I’ve shared your thoughts with our product team - feedback like yours is so valuable as we continue improving the platform. Thanks again for partnering with us! 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