Brevo Customer Data Platform Reviews (95)

Reviews

Brevo Customer Data Platform Reviews (95)

4.6
95 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and intuitive interface, making it accessible for both beginners and experienced marketers. The ability to create and manage marketing campaigns efficiently, along with responsive customer support, enhances user satisfaction. However, some users note that the platform can be slow at times, which may affect the overall experience.

Pros & Cons

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HW
Helen W.
Aquarellkünstlerin
Small-Business (50 or fewer emp.)
"Brevo has been my reliable system for marketing automation for years."
5/5
What do you like best about Brevo Customer Data Platform?

What I particularly like about Brevo is that I can use it easily and intuitively. Marketing automations are created very quickly. The editor can be easily operated via drag and drop. This way, I can see at a glance what is set up. I have been using Brevo for years now and am still very satisfied.

I especially like that Brevo is list-based. This is very logical for me and helps me to sort my subscribers sensibly.

Brevo can be operated flawlessly. The speed is ideal and there are virtually no outages. Whenever I have needed help from support so far, I have received direct help within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

In fact, Brevo integrates extremely well into my workflow. I can't think of anything I really dislike. Since I have now set up some automations, I would find it helpful to be able to sort automations into folders as well. Just like I can sort the lists into folders. Review collected by and hosted on G2.com.

Carmen  B.
CB
Carmen B.
CM DACH / CMO
Small-Business (50 or fewer emp.)
"Easy-to-use tool for Customer Communication and Marketing Automation"
4/5
What do you like best about Brevo Customer Data Platform?

In addition, we find building new campaigns based on old ones very easy. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

One simple point of improvement would be to limit campaign preview to the recipients only - after all, this is what one would want to preview (not the entire CRM database of contacts). Review collected by and hosted on G2.com.

Mohamed I.
MI
Mohamed I.
Senior Industrial Designer
Design
Small-Business (50 or fewer emp.)
"Marketing Automation in Brevo is very nice"
5/5
What do you like best about Brevo Customer Data Platform?

Brevo is by far the best email marketing platform I’ve used. It offers powerful features, excellent deliverability, an intuitive interface, and outstanding value for money compared to other email marketing solutions. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

While Brevo Customer Data Platform is excellent overall, I would love to see even more advanced analytics and reporting features, along with additional native integrations. These enhancements would make an already powerful platform even better for data-driven marketing teams. Review collected by and hosted on G2.com.

Amelie R.
AR
Amelie R.
Directrice des communications
Small-Business (50 or fewer emp.)
"Brevo: easy to use, affordable, and ideal for sending newsletters"
4.5/5
What do you like best about Brevo Customer Data Platform?

I love the ease of use of Brevo, as well as the very affordable cost. The number of sends per month is quite large for the price. There are many possible uses, but our biggest one is for sending newsletters. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

There could be a tool that automatically reduces the size of images. Review collected by and hosted on G2.com.

Salima H.
SH
Salima H.
Digital Communication Officer
Mid-Market (51-1000 emp.)
"A complete and intuitive platform for customer data management"
5/5
What do you like best about Brevo Customer Data Platform?

The interface is clear and easy to use. The platform effectively centralizes customer data, which allows for better segmentation and personalization of marketing campaigns. The analysis and reporting features are also very useful for tracking performance and optimizing actions. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

The email editor and campaign creator can sometimes be unstable, with some slowness, bugs, or interface freezes when modifying templates. Review collected by and hosted on G2.com.

PIGANI D.
PD
PIGANI D.
Conseiller en formation
Small-Business (50 or fewer emp.)
"BREVO: intuitive templates, quick campaigns, and top-notch customer support"
5/5
What do you like best about Brevo Customer Data Platform?

Importing contacts is very simple - Building templates is very intuitive with many customization possibilities - Campaign delivery is very reliable and very fast - Very good marketing follow-up - Customer support is available and competent Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

No matter how hard I rack my brains, I have nothing to reproach BREVO for. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Customizable Email Blocks for Better-Looking Designs"
4/5
What do you like best about Brevo Customer Data Platform?

Nice blocks that let me customize my emails and create a better-looking design. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

The new text editor is now at the top of the page. It used to be within the text block itself, and that layout was better. Review collected by and hosted on G2.com.

ML
Mireille L.
Coach de vie
Small-Business (50 or fewer emp.)
"Intuitive platform to create and send newsletters quickly"
4.5/5
What do you like best about Brevo Customer Data Platform?

Very pleasant and intuitive platform. I have all my habits and it only takes me very little time to create and send my newsletters. Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

The pricing is a bit expensive, otherwise I really appreciate it. Review collected by and hosted on G2.com.

AP
Amélie P.
Comunication manager
Small-Business (50 or fewer emp.)
"Easy to Use Platform with Powerful Capabilities"
4.5/5
What do you like best about Brevo Customer Data Platform?

ease of use, the platform and its capabilities Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

Automation could be even simpler right from the campaign creation campain, for example. Review collected by and hosted on G2.com.

Marc Salem - Association C.
MC
Marc Salem - Association C.
Fondateur Association
Small-Business (50 or fewer emp.)
"Create a very satisfying example for Marketing Automation"
4.5/5
What do you like best about Brevo Customer Data Platform?

Brevo is very useful to us in our communication and our relationships with our donors (we are a charitable organization) Review collected by and hosted on G2.com.

What do you dislike about Brevo Customer Data Platform?

I don't see any negative points. Each use goes well. Review collected by and hosted on G2.com.