Brevo Customer Data Platform Reviews & Product Details

We are a creative agency specialising in Wordpress Website Design & Development, online and digital marketing and graphic design. We build Brevo into almost every project we touch, becuase it not only provides valuable insights with customers, but also a great way to track communication via a specific adress!

Ease of integration and setup, is a win!

This allows us to do a handover, empowering our clients to take the statistics and marketing into their own hands - not all our customers take this option, but for small businesses, this is a must!

Brevo gets used daily by many of our customers and we've never had any issues! More than 60 of our customers have Brevo accounts that we manage.

Customer support is so great and efficient - we've never had to wait more than two business days to get anything resolved. Review collected by and hosted on G2.com.

We get frustrated with the fact that there is not a merchant account that allows for segmented use/access and that the chatbot can only be connected to one domain.

If there were multiple chatbots with various domain settings, it would make the automation and customer communication even better!

If we could combine all our accounts into one account and save a little money in doing so, it would be awesome! Review collected by and hosted on G2.com.

Brevo: My daily dose of Marketing Automation. Setting up is straightforward, and the interface is thoughtfully organized. Every feature is exactly where you would expect it, making navigation and overall use very intuitive. I also love the customer support, they’re always helpful and responsive. Review collected by and hosted on G2.com.

At times, the uploads could be a little quicker. Review collected by and hosted on G2.com.

I always felt that the layout and design of the tool is very easy to comprehend. I always found it very user-friendly. Maybe it's because I've had experiences with other email marketing tools but Brevo always felt very convenient and practical. Review collected by and hosted on G2.com.

If you wanted to expand and test other features from Brevo outside of email marketing, I felt it was a bit complicated. I mean, it all made sense but having someone guide you through the CRM or the automation feature would be great. It's a small problem, though. Review collected by and hosted on G2.com.

Probably the best platform to use for the newbie I was. Simply to use, friendly user and it does keep all data secure. We use it to send campaign to our costumer list and it is so easy to use and build. Costumer support is A+. Review collected by and hosted on G2.com.

Actually, nothing. Can't be more honest than that. I simply love the platform so far. Review collected by and hosted on G2.com.

Brevo is an easy-to-use and very intuitive solution. The interface is clear, the learning curve is quick, and everything is designed to optimize the user experience. An excellent tool for managing campaigns effectively. Review collected by and hosted on G2.com.

Some limitations on advanced automations. Review collected by and hosted on G2.com.

I use Brevo for a newsletter. Writing and formatting are quick and simple, the tracking tool is comprehensive and relevant. The reading rate is good, it's perfect!! Review collected by and hosted on G2.com.

Given my usage, I see nothing to criticize about this tool. Review collected by and hosted on G2.com.

Besides the possibility of using it as a fully GDPR-compliant CRM, automation is a big and important point for me. Automations are so important for working efficiently. Furthermore, the ease of use is another plus point; if a software is not intuitive to use, then you don't use it, I know this from my job. I don't see this issue with Brevo, and I use it more and more for my clients and deals, I use it daily in my routine.

Sometimes you also need help, and here you can easily rely on customer support and get a quick response.

I also use ZAPIER, and I'm glad that there is an easy integration here, without having to send the GET or POST requests yourself.

Regarding implementation or settings, there isn't much to say; the way you have to implement it or how to carry out the important configurations is simply explained. Many topics are described in the help section, or you can just use the support. Review collected by and hosted on G2.com.

Great that the Automation Editor is now equipped with a simpler WYSIWYG and you can logically connect the steps with each other. It is still in the beta version and I still miss the ability to pass variables between each other.

The ability to react more precisely to deals would also be interesting, i.e., to recognize who is in the deal and then perform an action accordingly. Review collected by and hosted on G2.com.

I used to use Active Campaign and was paying more and more when I decided to look for an alternative and found Brevo. I find Brevo's pricing method much fairer, limiting by sends, not by contacts. I find it unfair and predatory to charge so much to store an email address that I'm often not even using - including making it difficult to delete contacts I don't want in the database by imposing deletion limits, with the aim of keeping the plan at a higher price for as long as possible, which I consider predatory. Brevo works perfectly, the messages arrive in the inbox, the notifications work, everything is simple to do. I really like Brevo a lot! Review collected by and hosted on G2.com.

When there is a problem (which is not very common), the contact is only through the help desk, which takes more than 1 day to respond to each interaction. To resolve any simple problems takes days because each interaction is another 1 or 2 days for a response. I find the support slow and inefficient. I believe that Brevo should invest more in native integrations with the main tools in the market - this is a point that generates additional cost and work. Review collected by and hosted on G2.com.

Brevo is the best at Marketing Automation. As the late and great Ron Popeil said, "set it and forget it!"

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I think they should incorporate the late and great Ron Popeil's line in connection with their product, "set it and forget it!" It seems like a perfect tagline for marketing automation. Review collected by and hosted on G2.com.

The solutions offered by BREVO are intuitive, easy to handle, and effective. Review collected by and hosted on G2.com.

Nothing. I have never encountered any difficulties with BREVO solutions. Review collected by and hosted on G2.com.