Brevo Customer Data Platform Reviews & Product Details

I like the intuitive approach and the ability to duplicate campaigns to reuse formats, styles, and sometimes content in order to be consistent in my communications with my clients.

I like having the ability to upload my images and colors.

I like giving precision to the form my content takes.

I like being able to send myself tests.

I like the "without the Brevo logo" option. Review collected by and hosted on G2.com.

I would like a greater choice of fonts. I would like more options in design possibilities. I would like to have more advice in French to ensure compliance and tips to generate engagement with my community. Review collected by and hosted on G2.com.

I am able to import/export my userbase easily. It allows me to easily set up transactional emails and create marketing campaigns. I can design campaigns using its builder tool, and schedule them. This marketing platform allows me to send mails to targetted demographics as well. I can use this to outreach, cold email, retarget, and reengage employees easily. Review collected by and hosted on G2.com.

Nothing in particular. Pay-as-you-go plans are a bit too costly, and can be improved. But as such I love it. Review collected by and hosted on G2.com.

I am a company founder, and for its development, I send a newsletter, but I didn't know anything about it and thought it was a big deal. However, Brevo is super easy to use and reliable. I don't ask for more ;)

Everything related to marketing automation is great! Review collected by and hosted on G2.com.

There are still some automations that I don't understand well: for example, why some contacts are inserted into certain lists and not others. Review collected by and hosted on G2.com.

- User friendly - modern features - easy to use Review collected by and hosted on G2.com.

- delays and slow support during peak hours Review collected by and hosted on G2.com.

I love Brevo and marketing automation for a few reasons. It is effortless to set new automation, and it has so much choice of when, if, what, etc. I have only used it for a few months, but I love it and am still learning the features. It is very easy to use for someone who is not tech-savvy. Support is also brilliant. I had to contact them a lot when I started using the platform, and they are great, fast, and knowledgeable. Easy to integrate with my site. Review collected by and hosted on G2.com.

I cannot think of anything. If I were not happy with the product, I would not be using it. Review collected by and hosted on G2.com.

Everything is in Spanish and the support service is agile and effective. Review collected by and hosted on G2.com.

It doesn't have good integration with WP in the forms plugin and it always gives me problems with sending the Double Optin template. I have already opened several tickets on the issue and they haven't been able to solve it. When it was SendinBlue, everything worked much better. The new editor crashes from time to time and I would like the customer profiles to be clearer. Now it's more expensive and the operation is more cumbersome. Review collected by and hosted on G2.com.

I love the deals interface its so interactive Review collected by and hosted on G2.com.

Customer service support is disjointed and slow Review collected by and hosted on G2.com.

I've been using Brevo's Customer Data Platform for more than a year now, and it has completely transformed the way we manage and utilize our customer data. It is easy to implement as it has brevo extension for our magento2 platform. Hence it is out of box easy to integrate to our existing ecommerce.

Campain dashboards , lead generation , tracking of campaigns is easy due to brevo customer data platform. Collection of customer data is also good , you have multiple option to import.

Customer service is good and i recommend this for small scale bussiness to medium scale. They provide daily 300mails / day free of cost so that you can have try it for your bussiness. Review collected by and hosted on G2.com.

Sometimes platform feels slow while going through live data campaigns txn logs. Review collected by and hosted on G2.com.

The advantages are the creative tools, themes, sending options (messages, emails...), the speed of sending campaigns, and the ease of use. Review collected by and hosted on G2.com.

Even though there are many features, the drawback is that you cannot create a page as you wish, for example: inserting 2 icons side by side and practically touching, without having to tinker to try to achieve this result which will not work. Furthermore, creating a more flexible page like on Canva, for example.

2nd point: when we create an email, it must be responsive and adapted for each format (computer, phone...), but when we change something here, it automatically changes there, and we waste time finding a middle ground. Review collected by and hosted on G2.com.

We used Brevo since it was Sendinblue till now. What our company likes best is that it's easy to use and has automation paths that are very intuitive. I joined the company as an intern and had previously never used the platform, but I was able to figure it out really easily, and used the automation feature without anyone overseeing. We also like that we can carry out serveral campaigns (email, SMS, etc) as well as segment our customers. Review collected by and hosted on G2.com.

We had some problems with the insights we were drawing from the platform because they didn't align with our website analytics. We wrote to the team, but didn't get a response from their customer support. Review collected by and hosted on G2.com.