# Braided Reviews **Vendor:** Braided Technologies **Category:** [Healthcare Integration Engines](https://www.g2.com/categories/healthcare-integration-engines) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 ## About Braided Braided.io is a healthcare technology solution designed to facilitate systems integration specifically for behavioral health and addiction treatment providers. As healthcare systems become increasingly complex, Braided.io addresses the challenges posed by disconnected software applications, enabling seamless communication between essential platforms such as Electronic Medical Records (EMRs), Customer Relationship Management (CRM) systems, and billing solutions. This integration is vital for treatment organizations, whether they operate as single-site facilities or multi-location enterprises, as they seek to enhance their digital infrastructure and operational efficiency. The target audience for Braided.io includes healthcare providers in the behavioral health sector who require reliable and efficient integration of their various operational systems. These providers often face challenges related to data silos and manual processes that can hinder patient care and operational efficiency. By offering a specialized integration service, Braided.io supports these organizations in streamlining their workflows and improving data accuracy, which is critical for effective patient management and treatment outcomes. Key features of Braided.io include API-driven, bi-directional integrations that allow for real-time data exchange among various platforms, including Kipu and Salesforce. The solution is provided as a fully managed service, encompassing implementation, monitoring, validation, and ongoing maintenance. This ensures that integrations remain stable and functional as vendor APIs and workflows evolve. Core functionalities include automated patient intake synchronization, demographic and insurance data transfer, and updates on admissions and discharges, all of which contribute to a cohesive operational environment. Additionally, Braided.io is SOC 2 Type II certified and HIPAA compliant, ensuring that data is handled securely with encrypted transmission and audit-ready practices. By eliminating manual processes and reducing data silos, Braided.io significantly enhances operational visibility and efficiency for healthcare providers. The platform minimizes duplicate data entry and lowers error rates, which can lead to improved patient care and streamlined admissions workflows. Furthermore, by maintaining continuous connectivity between key systems, Braided.io enables better coordination among clinical, financial, and marketing teams, providing organizations with reliable insights into the full patient lifecycle. This managed model alleviates the burden of internal integration maintenance, allowing healthcare providers to concentrate their resources on delivering quality patient care and fostering organizational growth. ## Braided Reviews ### 1. Seamless integration tech with amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Braided?** Braden’s customer service alongside their integration product is second to none. I have never had any issues with our integration. And any requests are handled very quickly. **What do you dislike about Braided?** There have been no issues since we started with Braided as our integration service supplier. **What problems is Braided solving and how is that benefiting you?** The last integration software that we used was very glitchy and had very poor customer service. ### 2. Healthcare data integration **Rating:** 4.5/5.0 stars **Reviewed by:** ZEYNEP A. | Content Strategist, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Braided?** I love that Braided is much more focused on integrating quickly. There are vast improvements in the way that disparate systems linked which allows for more efficient collection as well as use of data in the Braided setting to improve patient care. **What do you dislike about Braided?** I find that Braided’s reporting functionality seems a little inadequate. Data consolidation is not good I need to export data for additional analysis in other tools. This gives an extra unnecessary step and inconveniences the flow of activities. **What problems is Braided solving and how is that benefiting you?** For obtaining patient information, the Braided has proved very useful. Before, I’d need to sign into many different systems to have all the information I needed in front of me. This not only helps me greatly in terms of time constraint but also makes my work more effective and precise. ### 3. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Braided?** Our company has been using Braided approximately two years for bi-directional sync between Kipu and Salesforce. We began as a smaller company with two facilities, now have five (and growing) with a smooth initial integration. With our growth, Braided has consistently accomodated our ever-changing needs and custom requests with expediency and accuracy. I have and will continue to refer companies to Braided based on our experience. Jason and Guy continually provide excellant, timely customer service. **What do you dislike about Braided?** At this point, I can't say there is anything I dislike about Braided. **What problems is Braided solving and how is that benefiting you?** EMR and CRM bi-directional sync. Employee time management and accuracy of reporting for leadership have benefitted the most. ### 4. Great technical ability and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Neil F. | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Braided?** We have been using Braided for over three years. We started working with them when our prior integration services supplier went out of business. Braided was very quickly able to implement a complex integration between PointClickCare and Salesforce for us and has continue to refine and enhance it as our needs have changed. They are very responsive, can handle complex, nuanced logic, and provide top notch support to us. They are one of our best suppliers and I wouldn’t hesitate to recommend them to anyone. **What do you dislike about Braided?** There really isn't anything that I have a problem with. **What problems is Braided solving and how is that benefiting you?** We need to move data between our clincial (PointClickCare) and CRM (Salesforce) systems on a near realtime basis. ### 5. Loved our Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Braided?** Working with Braided has been nothing short of amazing. The team is extremely professional and really knows their stuff. Getting our integration up and running has been extremely smooth and they've even made some improvements to our SalesForce instance along the way. I would highly recommend anyone who needs them to work with Braided. **What do you dislike about Braided?** I only wish Braided built more technology so that we could use them in other places too! **What problems is Braided solving and how is that benefiting you?** Braided has made our integration with our EMR go much quicker than if we tried to do it ourselves. They really are a plug and play technology. ### 6. Braided is 100% user friendly and has the best support. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Braided?** The customer support is top notch and the ease of integration is flawless! **What do you dislike about Braided?** I have not found anything ot dislike about Braided **What problems is Braided solving and how is that benefiting you?** Connecting our CRM and EHR ### 7. So Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Braided?** Partnering with Braided for our Kipu/Salesforce integration has been a game changer for us. Their expertise in both systems allowed us a go-live in only a couple of weeks, and when we did, everything worked seamlessly! Braided managing and maintaining our integration means less worrying and more time to provide our patients with the best care. **What do you dislike about Braided?** I have nothing negative to state about the product. **What problems is Braided solving and how is that benefiting you?** It makes adding data from Salesforce to Kipu so efficient. ### 8. Total Professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Braided?** Guy and Jason are totally customer oriented and are consummate professionals to work with. I know they'll answer the phone when I call, and they solve issues for me before I even see the challenges coming. **What do you dislike about Braided?** I do not have examples of negative interactions **What problems is Braided solving and how is that benefiting you?** Kipu to SalesForce integration ### 9. A Knowledgeable Trusted Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Braided?** Braided has been a delight to partner with! They are thoughtful and methodical in their approach. The support and customer service is top notch and timely. Their knowledge is unparalleled! **What do you dislike about Braided?** There is nothing that I would change about the services provided by Braided. **Recommendations to others considering Braided:** Give these guys an opportunity to show you their excellence! You won't be disappointed **What problems is Braided solving and how is that benefiting you?** The interface from Salesforce to KIPU has allowed our Admissions team to focus on our clients and their needs. This helps our employees to be more efficient in their work and more attentive to our clients which is priority #1 ### 10. It has been a pleasure working with Guy and Jason for our CRM-EMR integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence H. | VP of Marketing and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Braided?** It has been a pleasure working with the Braided team in transitioning from another integration provider. In addition to providing setup, workflow enhancements, and on-going support for our CRM-EHR integration, they were able to simplify the underlying architecture to reduce hosting costs. **What do you dislike about Braided?** We have not yet encountered any concerns. **What problems is Braided solving and how is that benefiting you?** - CRM-EMR integration - User workflow enhancements by reducing duplicate data entry and adding process automation - Richer and more consistent data within the CRM and EMR ## Braided Discussions - [What is Braided used for?](https://www.g2.com/discussions/what-is-braided-used-for) - [View Braided pricing details and edition comparison](https://www.g2.com/products/braided/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A18%3A24+-0500&secure%5Bsession_id%5D=d926b73e-4bb7-44b3-b051-e82138c723c1&secure%5Btoken%5D=08746b915746827b7c71d7d5cb847a644e5ed91f7fb2f9b22b829b635a23a8ee&format=llm_user) ## Braided Features **Data Management** - Health Data Exchange - Regulation & Compliance - User Access **Operations Management** - Third-Party Software Integrations - System Interoperability - Integration Services - Interface Status Updates - Operational Support **Agentic AI - Healthcare Integration Engines** - Autonomous Task Execution - Natural Language Interaction ## Top Braided Alternatives - [Vim](https://www.g2.com/products/vim/reviews) - 4.4/5.0 (265 reviews) - [NexHealth](https://www.g2.com/products/nexhealth/reviews) - 4.8/5.0 (98 reviews) - [Qvera Interface Engine (QIE)](https://www.g2.com/products/qvera-interface-engine-qie/reviews) - 4.9/5.0 (25 reviews)