Botsonic Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 13 Botsonic reviews.

As reported in 13 Botsonic reviews. Makes articles in the knowledge base searchable on the web.

As reported in 13 Botsonic reviews. Enables users to engage with other users to solve common issues.

As reported in 13 Botsonic reviews. Optimizes the customer self-service experience on mobile devices

As reported in 13 Botsonic reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 13 Botsonic reviews.

Based on 12 Botsonic reviews. Automates some or all operation related tasks

Based on 12 Botsonic reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 12 Botsonic reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 65 Botsonic reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). This feature was mentioned in 65 Botsonic reviews.

As reported in 65 Botsonic reviews. Has the ability to connect interlocator with a human agent when the need arises.

Based on 64 Botsonic reviews. Can provide interlocators with menus, through which they can choose a relevant response.

As reported in 61 Botsonic reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 64 Botsonic reviews. Provide tools for live chat on one's website.

As reported in 64 Botsonic reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

As reported in 63 Botsonic reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 60 Botsonic reviews.

Based on 62 Botsonic reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 60 Botsonic reviews.

As reported in 11 Botsonic reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives