The sending of notifications is super friendly. Review collected by and hosted on G2.com.

The technical documentation is very vague and not detailed. Review collected by and hosted on G2.com.

opening the boot maker, I am immediately faced with an intuitive and very flexible interface, not to mention the very beautiful and responsive layout that is pleasing to the eyes when accessing it. Review collected by and hosted on G2.com.

Of course, at first glance, I see a good interface, but it can be improved. Another thing to improve is the user permissions, as some do not work when activating them according to the company's policy. Review collected by and hosted on G2.com.

Be quick and manage to divide the type of service Review collected by and hosted on G2.com.

not having support at dawn, which is the time I use Review collected by and hosted on G2.com.

Maybe 🤔 direct real-time communication and they use templates automatically when there is no agent online during absence hours Review collected by and hosted on G2.com.

They are not predictive with the co-pilot in the case of AI, we have seen on other platforms maximizing this resource. Review collected by and hosted on G2.com.

The updates and improvements that are continuously offered on Botmaker Review collected by and hosted on G2.com.

The cost for an SME can be a barrier to entering or staying with the service. Review collected by and hosted on G2.com.

The plataform is great and clean to talk with our clients. Review collected by and hosted on G2.com.

When we need create templates is a little complicated. Review collected by and hosted on G2.com.

What I like the most is that it is a Versatile Bot. Review collected by and hosted on G2.com.

The limited capacity to consume databases Review collected by and hosted on G2.com.

We have been using the Botmaker platform for over a year here in the park and having great experiences. Today, about 70% of our customer service is handled by the chatbot with the most frequent questions, and only 30% overflows to human service. The platform is very complete and easy to use. Simple or complex changes and updates to messages or response methods are easily made and go live instantly. The monthly fee paid was very worthwhile for the free time the team has to dedicate to more complex, humanized service. Review collected by and hosted on G2.com.

We had rare issues with customers who entered dates or some information and the bot did not understand, but these were isolated cases and, most of the time, because the customer typed incorrectly. But it's a matter of time for the AI to get used to the writing styles and incorporate them into its interpretation. Review collected by and hosted on G2.com.

Integrations and the ability to connect the bot on multiple channels. Review collected by and hosted on G2.com.

Changes on the platform without prior notification. Review collected by and hosted on G2.com.

Many features regarding conversation flow and supported channels Review collected by and hosted on G2.com.

Integration with other systems outside the native options Review collected by and hosted on G2.com.