BombBomb Reviews & Product Details

BombBomb is a secure video messaging platform for professionals who need to increase engagement and conversions with personalized, branded video messages that cut through digital noise and drive growth. Founded in 2006, BombBomb is the category creator and enterprise leader in video messaging.

Seller

BombBomb

Discussions

BombBomb Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Tim Gilbert (Founder & CEO )

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

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Top-Rated Alternatives

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User Insights

Average based on 585 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

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Verified User in Insurance

Small-Business (50 or fewer emp.)

3/7/2024

"Easy email construction, has some limitations"

4.5/5

What do you like best about BombBomb?

Video, easy to construct an email, drag and drop, list management Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

Can't insert PDFs or HTML, difficult to edit lists globally Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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We're glad to hear that you find BombBomb easy to use for constructing emails and managing your lists. We understand your concerns about the limitations with inserting PDFs or HTML and editing lists globally, and we are continuously working to improve our platform to better meet your needs.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/6/2024

"Customer service is non existent"

0/5

What do you like best about BombBomb?

Video emails BUT THAT IS ALL YIU SHOULD EXPECT. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The severe lack of customer service. Email tracking doesn't work, now all our snippets not working. I've tried numerous times to contact customer support with no response. HORRIBLE. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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We regret you've had this experience. Our support team in Colorado Springs, CO operates during regular business hours, M-F, Mountain Time. At any hour, any day, you also can visit our site to email your issue or look at the knowledgebase. The link is https://support.bombbomb.com/hc/en-us/requests/new. Our response time is one business day or less. Again, if this was not your experience, we apologize.

See how BombBomb improved

Bethann C.

Mid-Market (51-1000 emp.)

9/19/2023

"Bomb Bomb gets responses"

5/5

What do you like best about BombBomb?

Bomb Bomb is a great program to utilize storing videos for either business or personal- from short, personal introductions to long videos on vacation or at a concert- save room in your phone by using Bomb Bomb to store your videos for you. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

I really don't have any negatives or complaints. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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Thank you for your kind words! We're glad to hear that you don't have any negatives or complaints about BombBomb. We appreciate your support!

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/29/2023

"Bombbomb is a quick and easy to use platform"

5/5

What do you like best about BombBomb?

Bombbomb is very user-friendly. I was able to get the hang of it in a very short time and implement it into my daily tasks easily. Anytime I've had an issue, which is very few, support has always been extremely helpful and quick to respond. I would say each team member uses Bombbomb a minimum of once a day. We love how easily it integrates into our CRM Lofty and makes sending videos easy! Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

I wish there was more flexibility when it comes to editing emails. I honestly think the email features are really minimal and a little behind compared to other platforms. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

1/30/2024

"BombBomb has made video communications easy!"

4/5

What do you like best about BombBomb?

It's very intuitive. We love knowing who watched the video and how long they watched it for. Very useful in marketing and internal communications between virtual teams. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The user based pricing system. We are a growing company and we would appreciate more of a monthly subscription rather than paying for each user. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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We're thrilled to hear that BombBomb is helping you send longer videos and adapt to your customers' communication preferences. We understand your feedback about the pricing model, we're working on a more flexible billing method for teams and enterprises.

Jason C.

Small-Business (50 or fewer emp.)

1/30/2024

"Great tool to make you stand out from the crowd."

5/5

What do you like best about BombBomb?

Such an easy to use tool to increase the engagement of your consumers. Excellent interface to create content and measure its effectiveness. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

No Complaints. Get your people to buyin and use it. Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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We're thrilled to hear that you find BombBomb easy to use and effective for increasing consumer engagement. Thank you for the positive feedback!

Daniel K.

Small-Business (50 or fewer emp.)

4/4/2023

"BombBomb is an integral part of my marketing, transactions and even has a personal role in my life!"

5/5

What do you like best about BombBomb?

BombBomb lets me add my face to my name in all my marketing. It also allows me to give detailed instructions for my real estate transactions. If people have TLDR syndrome, this helps overcome that. I can also create one video and reuse it over and over again. One of the best features is that the back office allows me to organize, rename and delete videos. I can even create videos in the back office and upload videos that I make outside the platform. One of the coolest things I do with the platform is to record a holiday song video with my family, then send it to my database. And then we send it to our family as well. They love it! Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

BombBomb's downside is that you have to use it regularly to be effective. Sure, it runs in the background when you are sleeping. But, the real power is engaging people every day. I find that I go through spurts of activity and inactivity. If I just did a few a day instead of one day with a bunch, that might be easier and I wouldn't beat myself up mentally. But, so much of life is like this. If only I would floss every day... Review collected by and hosted on G2.com.

Response from Tim Gilbert of BombBomb

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Thank you for sharing your positive experience with BombBomb! We're glad to hear that you find the platform helpful for creating and reusing videos, organizing your back office, and engaging with your audience. We appreciate your support and look forward to continuing to provide value for your marketing and personal needs.

Charlie T.

Realtor

Real Estate

Small-Business (50 or fewer emp.)

11/2/2021

"BombBomb is great for your business AND your personal relationships!"

5/5

What do you like best about BombBomb?

Since so many of my buyers are from out of state and I don't have the ability to meet them in person, Bombomb allows me to break through all the walls of anonymity and technology so that I can establish rapport with my prospective clients. The ease of use is what most people will really enjoy, whether you're sending a video from the mobile app or the desktop. Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

When it comes to tracking I don't always get accurate intel about which email address watched my video. When I called into customer service I had to try clearing cache or something else to remedy it. Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

I am able to convert people into clients that I normally would never be able to. I can't tell you how many times a buyer has said to me "we loved your video and being able to place your face with the name was the reason why we called you." In the title I mentioned personal relationships and the great thing is that with friends and family, if you have the mobile app it's so easy to reach out to someone other than simply texting and send them a quick video to let them know you're thinking about them or capturing a moment where you are. Review collected by and hosted on G2.com.

Response from Rea Ross of BombBomb

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Thank you for taking the time to share your experience with others, Charlie! Having a more human approach with people afar in such an emotional process is a phenomenal example of how building trust through simple video messages will always support effective communication when you can't be there in person.

In regards to the wonky mobile app and your feedback on the dashboard, we'd like to fix that. For any challenges you're facing, let our world-class care team know by reaching out to support@bombbomb.com.

Thank you for your trust, Charlie, and for being a part of our community! We're grateful to have you.

Kim S.

Small-Business (50 or fewer emp.)

4/4/2023

"I use BombBomb daily!"

5/5

What do you like best about BombBomb?

BombBomb is an effective way of communicating via email. Most written text has little to no emotion in it. It only has inferred emotion. Sending emails through BombBomb allows the "reader" to receive more personalized communication and know exactly what emotions you are trying to convey! Also, it only takes a minute or two to record a video. I also find BombBomb to be a very effective tool for teaching new tasks! Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

I have used BombBomb for a few years and have sent over 600 videos. I can't think of anything that doesn't work or that I don't like. I guess if I were going to change one thing, it would be to have the email templates a little bit more intuitive. I find them somewhat difficult to use. Review collected by and hosted on G2.com.

Ron G.

Small-Business (50 or fewer emp.)

4/4/2023

"Awesonme communication tool"

5/5

What do you like best about BombBomb?

In a typical email, the reader cannot tell your passion or emotion. Bomb bomb is way more engaging than a typical email. My open rate is 96%. It is way easier than other video email options. I also like that the system tracks email opens and also tracks video views even to the point of how much % of a video was watched Review collected by and hosted on G2.com.

What do you dislike about BombBomb?

The integration with Outlook is spotty. When it works, it works great. However, many times I have to deactivate the add-on or my email will not load, or I need to load in safe mode. It is easier to put a title on when going through the website vs the Outlook integration Review collected by and hosted on G2.com.

What problems is BombBomb solving and how is that benefiting you?

I can communicate much deeper and it also saves me time in that I do not have to spend drafting an email and then editing. I can send way more video emails in the time I can send one written email. I also like the screen record feature. When I send a document to a client, I can screen record to explain better what I am sending Review collected by and hosted on G2.com.