--- title: Blackthorn Payments Reviews meta\_title: 'Blackthorn Payments Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 92 reviews by the users' company size, role or industry to find out how Blackthorn Payments works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 92 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- ### Blackthorn Payments Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **excellent customer support** of Blackthorn Payments, praising their thoroughness and kindness in handling issues. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892422&qs=pros-and-cons#reviews) Users find **ease of use** in setting up recurring payments, enhancing their overall business operations. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892137&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Blackthorn Payments, allowing seamless management of payments within Salesforce. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892067&qs=pros-and-cons#reviews) Users find **easy payment setup** beneficial, appreciating how it enhances their business processes seamlessly. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892241&qs=pros-and-cons#reviews) Users find the **easy setup** of Blackthorn Payments beneficial, enhancing their business operations with minimal hassle. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892180&qs=pros-and-cons#reviews) Users find the **limitation of a single discount code** frustrating, though support can assist with workarounds. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892117&qs=pros-and-cons#reviews) Users find the **limitation to a single discount code** restrictive, though customer service offers helpful workarounds. [(1 mentions)](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892376&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Blackthorn Payments ##### 1. Customer Support Users commend the **excellent customer support** of Blackthorn Payments, praising their thoroughness and kindness in handling issues. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892422&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Mid-Market (51-1000 emp.) 5.0/5 "Great product, event better customer service" What do you like about Blackthorn Payments? Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thor ##### 2. Ease of Use Users find **ease of use** in setting up recurring payments, enhancing their overall business operations. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892137&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Mid-Market (51-1000 emp.) 5.0/5 "Great product, event better customer service" What do you like about Blackthorn Payments? Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thor ##### 3. Easy Integrations Users appreciate the **easy integrations** of Blackthorn Payments, allowing seamless management of payments within Salesforce. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892067&qs=pros-and-cons#reviews) See Related User Reviews ![Sonika G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonika G.") SG Sonika G. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Payment integration with outstanding support" What do you like about Blackthorn Payments? We've had a fantastic experience using Blackthorn Payments. The platform integrates smoothly with salesforce, making it easy to manage payments. Hi ##### 4. Easy Payments Users find **easy payment setup** beneficial, appreciating how it enhances their business processes seamlessly. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892241&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Mid-Market (51-1000 emp.) 5.0/5 "Great product, event better customer service" What do you like about Blackthorn Payments? Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thor ##### 5. Easy Setup Users find the **easy setup** of Blackthorn Payments beneficial, enhancing their business operations with minimal hassle. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892180&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Mid-Market (51-1000 emp.) 5.0/5 "Great product, event better customer service" What do you like about Blackthorn Payments? Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thor ### Top Cons or Disadvantages of Blackthorn Payments ##### 1. Limitations Users find the **limitation of a single discount code** frustrating, though support can assist with workarounds. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892117&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Mid-Market (51-1000 emp.) 5.0/5 "Great product, event better customer service" What do you dislike about Blackthorn Payments? I don't like that you are forced to only accept 1 discount code. I think it should be up to the business to decide. However, the customer service team ##### 2. Missing Features Users find the **limitation to a single discount code** restrictive, though customer service offers helpful workarounds. [ See 1 mentions ](https://www.g2.com/products/blackthorn-payments/reviews?filters%5Bsentiment_snippet%5D=1892376&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Mid-Market (51-1000 emp.) 5.0/5 "Great product, event better customer service" What do you dislike about Blackthorn Payments? I don't like that you are forced to only accept 1 discount code. I think it should be up to the business to decide. However, the customer service team ## Top-Rated Alternatives [ ![Stripe Payments](https://images.g2crowd.com/uploads/product/hd_favicon/3af79c77413d7e58d0322c1de5bfdb8e/stripe-stripe-payments.svg "Stripe Payments") Stripe Payments 4.2/5(458) ](https://www.g2.com/products/stripe-stripe-payments/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Thryv](https://images.g2crowd.com/uploads/product/hd_favicon/c3c934e3769404a1244124d1025ae050/thryv.svg "Thryv") Thryv 4.3/5(2,014) ](https://www.g2.com/products/thryv/reviews) [ View All Alternatives ](https://www.g2.com/products/blackthorn-payments/competitors/alternatives) ![Sonika G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonika G.") SG Sonika G. consultant Small-Business (50 or fewer emp.) 5/27/2025 "Seamless Payment integration with outstanding support" 5/5 What do you like best about Blackthorn Payments? We've had a fantastic experience using Blackthorn Payments. The platform integrates smoothly with salesforce, making it easy to manage payments. Highly recommended for any organization looking for a reliable Salesforce - native payment solution. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? I don't have anything to dislike about Blackthorn Payment. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? Refund. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Lead Salesforce Architect Mid-Market (51-1000 emp.) 10/16/2024 "Great product, event better customer service" 5/5 What do you like best about Blackthorn Payments? Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thorough and kind in their approach to each issue. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? I don't like that you are forced to only accept 1 discount code. I think it should be up to the business to decide. However, the customer service team was able to help me workaround that issue. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? Collecting recurring payments from our members - we have tried other applications but this one is the most seamlessly integrated within the Salesforce system, making it easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KR Kal R. Mid-Market (51-1000 emp.) 1/4/2024 "Blackthorn and their support team are incredible!" 5/5 What do you like best about Blackthorn Payments? This app allows my current company to streamline immediate payments for potential clients. When a system-wide error occurred, their support team took immediate action and responded to my ticket within a matter of hours. Their customer support team went above and beyond to troubleshoot with me, even offering up live 'office hours' via Zoom for additional help. The issue was resolved in a business day and allowed our company to continue utilizing their pay services. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? I truly don't see a downside to using Blackthorn! Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? Blackthorn is streamlining customer payments and unique pay link buildouts. It allows us to support customer needs immediately and the integration with Salesforce makes it a one-stop-shop for our team. Review collected by and hosted on G2.com. Show More Response from Katie Campbell of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-9083495/official_response/edit) Hi Kal! Thanks for taking the time to write this glowing review. It is wonderful to hear that our Support team exceeded your expectations! As we grow alongside your organization, feel free to reach out with suggestions on how we could improve the app. I can be reached at katie.campbell@blackthorn.io. Current UserValidated ReviewerSource: Organic EN Emily N. Internal Accountant / Bookkeeper Small-Business (50 or fewer emp.) 12/6/2023 "Smooth and user-friendly payment processing system" 5/5 What do you like best about Blackthorn Payments? What we love most about Blackthorn payment is its seamless integration with Salesforce. The ability to manage payments within the Salesforce platform has truly elevated our payment processing system. The customization options are outstanding, allowing us to tailor the payments to our branding and client requirements. The user interface is intuitive and easy to navigate, making it easy to add a payment method and process payment. Additionally, the responsive and supportive customer support provided by the Blackthorn team ensures a smooth and timely support. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? I couldn't think of something we dislike with Blackthorn payments. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? Blackthorn payment help us streamline and optimize client payment processes to ensure smooth and efficient transactions with our clients. The secure paylinks helped us to protect us and our clients from fraudulent activities. It has enhanced the overall user experience during the payment process, and helped improve our lead conversion rates, which resulted to an increased in revenue. Review collected by and hosted on G2.com. Show More Response from Katie Campbell of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-8974008/official_response/edit) Thanks for the great review, Emily! I'm glad to hear our payments app has had a positive impact on your business. If you think of something we can do to improve the app, please send me an email: katie.campbell@blackthorn.io (Director of Product) -Katie Validated ReviewerSource: Organic ![Josh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh B.") JB Josh B. Mid-Market (51-1000 emp.) 2/14/2024 "Fantastic product with great support" 4.5/5 What do you like best about Blackthorn Payments? The main upside is the ease of payment processing inside of Salesforce. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? No downsides for me. Fantastic product and awesome support! Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? The main problem is the disconnect between payments and contacts/opportunities inside of Salesforce. This is the main painpoint that this software solution provides. Review collected by and hosted on G2.com. Show More Response from Katie Campbell of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-9236485/official_response/edit) Josh, thank you for your review! I would love to hear more about the disconnect you describe, as it is a high priority for us that our app works seamlessly with contacts and opportunities. Would you please reach out? I'm katie.campbell@blackthorn.io (Director of Product) Current UserValidated ReviewerSource: Organic ![Kindra T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kindra T.") KT Kindra T. Small-Business (50 or fewer emp.) 4/15/2024 "Blackthorn is so easy to use~" 5/5 What do you like best about Blackthorn Payments? The ease of use and finding payment information. Very user freindly! Their customer support is incredible! Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? Nothing yet! I am super impressed. Everything is straight forward Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? I support a client who uses Blackthorn. It allows them to capture payments easy and quickly Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TJ Troy J. Mid-Market (51-1000 emp.) 10/10/2023 "End-to-end event sales and payments process." 5/5 What do you like best about Blackthorn Payments? Our old event management tools had reached end of life and we needed a new solution to suit our sports industry business. We were already an existing Stripe customer and after an extensive search we decided on Salesforce with Blackthorn Events and Payments which seamlessly connected to our existing account. We could not be happier with our new platform and the support from the Blackthorn team. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? Happy with the platform and any minor specific customisation we required we have found a solution for. They continue to reach out for feedback on enhancing functionality. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? Event sales and management for sports industry. Review collected by and hosted on G2.com. Show More Response from Katie Campbell of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-8715504/official_response/edit) Thanks, Troy! It is great to hear that you've had a positive experience with our team and our apps. I hope you'll continue to send feedback our way as you find areas for improvement. -Katie (katie.campbell@blackthorn.io, Director of Product) Validated ReviewerSource: Organic JH John H. Mid-Market (51-1000 emp.) 5/2/2023 "Great App & Fantastic Customer Support" 5/5 What do you like best about Blackthorn Payments? The app met all requirements and was a wild success for our implementation. The tight integration with Stripe makes it even better than we imagined. Everything we need to know about our payment processing is in Salesforce through this app. The implementation support we received from Ashley was world-class. Ashely is technically proficient, well versed in this app and Salesforce, punctual, and well organized. Could not have asked for anything more. Superb. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? We haven't found anything that we dislike yet. It's been an overall positive experience. No complaints. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? We needed a payment gateway between Salesforce and our credit card processor (Stripe). Blackthorn provides both the user interface where credit card information is entered, as well as the data integration with our credit card processor to store all the info we need about payments in the Salesforce Opportunity. Review collected by and hosted on G2.com. Show More Response from Nadia Breiz of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-8022774/official_response/edit) Thank you, John! We couldn't agree more that Ashley is truly world-class. We'll be sure to pass along the compliment! We appreciate you taking time to share your implementation success. Should any concerns arise, we're here to listen. Thank you for choosing Blackthorn and allowing us the pleasure of caring for you! Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/8/2024 "Great Customer Support" 5/5 What do you like best about Blackthorn Payments? The customer support was very quick, and they solved our problems without any headache. We used Blackthorn for many years at Mercatus. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? It is a large package that takes up a good deal of space. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? We used it to handle payments from Stripe Review collected by and hosted on G2.com. Show More Response from Katie Campbell of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-9403719/official_response/edit) Thank you for being a loyal customer! I'm glad our support team was able to help. I appreciate the feedback on the size of the package. If you'd like to share any further detail on how that impacts your org, I'd be glad to hear from you at katie.campbell@blackthorn.io (Director of Product). Validated ReviewerSource: Organic ![Josh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh H.") JH Josh H. Small-Business (50 or fewer emp.) 2/15/2023 "Salesforce ISV Done Right" 4.5/5 What do you like best about Blackthorn Payments? All of the overhead of building and maintaining a direct integration with Stripe has been completely handled by Blackthorn. The amount of bandwidth this frees up alone can't be understated - the way everything's been made to feel native to Salesforce without ever having to touch Stripe is beyond the extra mile. From their documentation, regular monthly updates, public roadmaps, the quality of support - shout out to Grace and Spencer most recently, you guys were fantastic (thanks!) - I really could go on just about the softer stuff which is something I don't think I've ever said about an ISV. I'm not sure if I'd know where to even start when it comes to the standard of engineering. As a Salesforce dev currently working solo, I spend a lot of my time scratching my head (putting it mildly) handling all of the legacy declarative and programmatic 'features' we've gathered over the years. Seeing so many design patterns, best practices and generally the feeling of quality and consideration that permeates through the entire package is a breath of fresh air, and is what developing on the Salesforce platform should look like. Review collected by and hosted on G2.com. What do you dislike about Blackthorn Payments? Dislike is a strong word, but if I had any comment whatsoever it would be that Blackthorn Payments covers integrations with all payment service providers/gateways you could reasonably expect, and Blackthorn's other offerings extend much farther beyond that. In another world, I'd be curious just how many QOL features or other optional extras, akin to the newer Manage Subscription screen flow off the top of my head, would have the time to be developed if the focus for instance was narrowed to a single payment gateway (Stripe in our case). I say in another world because, quite frankly, nothing is lacking, and I don't half enjoy seeing all of the work Blackthorn's doing. Selfish desire from me to see more fantastically engineered things that I get to interact with day-to-day. Review collected by and hosted on G2.com. What problems is Blackthorn Payments solving and how is that benefiting you? Building a Salesforce native integration with Stripe, the right way. I think I've likely gushed enough about Blackthorn, but the time and stress that's bypassed not just for myself as 'the' Salesforce developer for our team, but everyone and everything that interacts with Stripe cannot be understated. Review collected by and hosted on G2.com. Show More Response from Nadia Breiz of Blackthorn Payments [Editedit](https://www.g2.com/survey_responses/blackthorn-payments-review-7705871/official_response/edit) Thanks for the kind words, Josh! We always aim to go beyond the extra mile and make things feel native to Salesforce, without anyone having to touch Stripe. And we're glad to hear that our documentation, updates, and support are hitting the mark. Thanks for shouting out Grace and Spencer, we think they're pretty terrific, too! As for wanting even more fantastically engineered things from us, well, we're working on some exciting new things, so please keep checking for updates. We're glad we can take some of the stress off your plate and thank you for choosing Blackthorn Payments! 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