--- title: Blackthorn Payments Reviews meta_title: 'Blackthorn Payments Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 92 reviews by the users' company size, role or industry to find out how Blackthorn Payments works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 92 scale: '5' date_modified: '2026-07-13' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Blackthorn Payments Reviews **Vendor:** Blackthorn.io **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.7/5.0 **Total Reviews:** 92 ## About Blackthorn Payments Unlock the power of seamless payment processing with Blackthorn Payments. Designed to cater to every industry, our Salesforce-native solution modernizes and centralizes your online, subscription, and mobile payments. Enjoy the convenience of streamlined transactions, from one-time to recurring, while empowering your team with vital financial insights. ✔Embrace the future: Conduct transactions effortlessly using Bluetooth-enabled card readers and our mobile payment app. ✔Think globally: Our Stripe Checkout integration enables localized payments, offering global appeal. ✔Adapt to your customers: Support native currencies and regional digital payment methods seamlessly. ✔Managing subscriptions made easy: Automate simple and complex models, while maintaining full control within Salesforce. ✔Security and simplicity at the forefront: Utilize our robust security framework without compromising data management. ✔Stay connected: Minimize data loss and simplify access with fewer integrations, ensuring a hassle-free experience. ✔Grow without limits: Handle transaction volumes of any scale, while maintaining a seamless customer experience. ✔135+ Currencies ✔Any Object ✔Charge, Authorize, Refund ✔Disputes ✔Expired Card updater ✔Historical Migration Sync ✔Lightning Component Terminal ✔Payment Requests w/PayLink ✔PCI-Compliant SAQ-D ✔SCA/3D Secure 2 Ready ✔Recurring Billing & Payment Schedules ✔REST & Apex APIs ✔Retry Logic ✔Stripe Billing Subscriptions ✔Webhooks MOBILE PAYMENTS (Paid Add-On) ✔Native iOS & Android apps w/card readers ✔EMV Certified - Card-Present Rates ✔Swipe, Chip, Tap/NFC ✔Field Service Lightning FSL ✔Salesforce Mobile ✔Subscriptions w/ Stripe Billing ✔Recurring Billing & Payment Schedules ✔Works w/ Opportunities & Quotes ✔Accounting Seed & QuickBooks Online ✔Spreedly, Stripe, Authorize.net, & PayPal ✔Stripe Checkout ✔Mobile Check Capture MOBILE PAYMENTS 📱 ✔iOS & Android card reader mobile payments ✔Salesforce1 / Salesforce Mobile ✔Field Service Mobile FSL FSM ✔Apple Pay, Google Pay, EMV ✔Credit Card Processing ✔Mobile Check Capture FEATURES ✔Lightning & Classic Virtual Terminal ✔PCI-compliant payment methods ✔Scheduled transactions w/ reattempt ✔Automatically updated expired/lost cards. Account updater ✔Payment requests w/ PayLink ✔Apex & REST APIs https://blackthorn.io/engage-with-us ## Blackthorn Payments Pros & Cons **What users like:** - Users appreciate the **top-notch customer support** from Blackthorn Payments, noting its thoroughness and kindness in resolving issues. (1 reviews) - Users find the **ease of use** in setting up recurring payments to be extremely beneficial for their businesses. (1 reviews) - Users commend the **easy integrations** with Salesforce, facilitating effortless payment management and enhancing their overall experience. (1 reviews) - Users value the **easy payment setup** , finding it helpful and efficient for managing their recurring transactions. (1 reviews) - Users find the **easy setup** of Blackthorn Payments beneficial for managing recurring payments efficiently. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) - Reliability (1 reviews) - Users praise the **smooth Salesforce integration** of Blackthorn Payments, enhancing their payment management experience significantly. (1 reviews) **What users dislike:** - Users are frustrated with the **limitation of accepting only one discount code** , though customer service offers some assistance. (1 reviews) - Users are frustrated by the **limitation to one discount code** , though customer service provides some workarounds. (1 reviews) ## Blackthorn Payments Reviews ### 1. Seamless Payment integration with outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Sonika G. | consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Blackthorn Payments?** We've had a fantastic experience using Blackthorn Payments. The platform integrates smoothly with salesforce, making it easy to manage payments. Highly recommended for any organization looking for a reliable Salesforce - native payment solution. **What do you dislike about Blackthorn Payments?** I don't have anything to dislike about Blackthorn Payment. **What problems is Blackthorn Payments solving and how is that benefiting you?** Refund. ### 2. Great product, event better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Lead Salesforce Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Blackthorn Payments?** Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thorough and kind in their approach to each issue. **What do you dislike about Blackthorn Payments?** I don't like that you are forced to only accept 1 discount code. I think it should be up to the business to decide. However, the customer service team was able to help me workaround that issue. **What problems is Blackthorn Payments solving and how is that benefiting you?** Collecting recurring payments from our members - we have tried other applications but this one is the most seamlessly integrated within the Salesforce system, making it easy to use. ### 3. Blackthorn and their support team are incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Kal R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Blackthorn Payments?** This app allows my current company to streamline immediate payments for potential clients. When a system-wide error occurred, their support team took immediate action and responded to my ticket within a matter of hours. Their customer support team went above and beyond to troubleshoot with me, even offering up live 'office hours' via Zoom for additional help. The issue was resolved in a business day and allowed our company to continue utilizing their pay services. **What do you dislike about Blackthorn Payments?** I truly don't see a downside to using Blackthorn! **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn is streamlining customer payments and unique pay link buildouts. It allows us to support customer needs immediately and the integration with Salesforce makes it a one-stop-shop for our team. **Official Response from Katie Campbell:** > Hi Kal! Thanks for taking the time to write this glowing review. It is wonderful to hear that our Support team exceeded your expectations! As we grow alongside your organization, feel free to reach out with suggestions on how we could improve the app. I can be reached at katie.campbell@blackthorn.io. ### 4. Smooth and user-friendly payment processing system **Rating:** 5.0/5.0 stars **Reviewed by:** Emily N. | Internal Accountant / Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Blackthorn Payments?** What we love most about Blackthorn payment is its seamless integration with Salesforce. The ability to manage payments within the Salesforce platform has truly elevated our payment processing system. The customization options are outstanding, allowing us to tailor the payments to our branding and client requirements. The user interface is intuitive and easy to navigate, making it easy to add a payment method and process payment. Additionally, the responsive and supportive customer support provided by the Blackthorn team ensures a smooth and timely support. **What do you dislike about Blackthorn Payments?** I couldn't think of something we dislike with Blackthorn payments. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn payment help us streamline and optimize client payment processes to ensure smooth and efficient transactions with our clients. The secure paylinks helped us to protect us and our clients from fraudulent activities. It has enhanced the overall user experience during the payment process, and helped improve our lead conversion rates, which resulted to an increased in revenue. **Official Response from Katie Campbell:** > Thanks for the great review, Emily! I'm glad to hear our payments app has had a positive impact on your business. If you think of something we can do to improve the app, please send me an email: katie.campbell@blackthorn.io (Director of Product) -Katie ### 5. Fantastic product with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Josh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Blackthorn Payments?** The main upside is the ease of payment processing inside of Salesforce. **What do you dislike about Blackthorn Payments?** No downsides for me. Fantastic product and awesome support! **What problems is Blackthorn Payments solving and how is that benefiting you?** The main problem is the disconnect between payments and contacts/opportunities inside of Salesforce. This is the main painpoint that this software solution provides. **Official Response from Katie Campbell:** > Josh, thank you for your review! I would love to hear more about the disconnect you describe, as it is a high priority for us that our app works seamlessly with contacts and opportunities. Would you please reach out? I'm katie.campbell@blackthorn.io (Director of Product) ### 6. Blackthorn is so easy to use~ **Rating:** 5.0/5.0 stars **Reviewed by:** Kindra T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Blackthorn Payments?** The ease of use and finding payment information. Very user freindly! Their customer support is incredible! **What do you dislike about Blackthorn Payments?** Nothing yet! I am super impressed. Everything is straight forward **What problems is Blackthorn Payments solving and how is that benefiting you?** I support a client who uses Blackthorn. It allows them to capture payments easy and quickly ### 7. End-to-end event sales and payments process. **Rating:** 5.0/5.0 stars **Reviewed by:** Troy J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Blackthorn Payments?** Our old event management tools had reached end of life and we needed a new solution to suit our sports industry business. We were already an existing Stripe customer and after an extensive search we decided on Salesforce with Blackthorn Events and Payments which seamlessly connected to our existing account. We could not be happier with our new platform and the support from the Blackthorn team. **What do you dislike about Blackthorn Payments?** Happy with the platform and any minor specific customisation we required we have found a solution for. They continue to reach out for feedback on enhancing functionality. **What problems is Blackthorn Payments solving and how is that benefiting you?** Event sales and management for sports industry. **Official Response from Katie Campbell:** > Thanks, Troy! It is great to hear that you've had a positive experience with our team and our apps. I hope you'll continue to send feedback our way as you find areas for improvement. -Katie (katie.campbell@blackthorn.io, Director of Product) ### 8. Great App & Fantastic Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Blackthorn Payments?** The app met all requirements and was a wild success for our implementation. The tight integration with Stripe makes it even better than we imagined. Everything we need to know about our payment processing is in Salesforce through this app. The implementation support we received from Ashley was world-class. Ashely is technically proficient, well versed in this app and Salesforce, punctual, and well organized. Could not have asked for anything more. Superb. **What do you dislike about Blackthorn Payments?** We haven't found anything that we dislike yet. It's been an overall positive experience. No complaints. **What problems is Blackthorn Payments solving and how is that benefiting you?** We needed a payment gateway between Salesforce and our credit card processor (Stripe). Blackthorn provides both the user interface where credit card information is entered, as well as the data integration with our credit card processor to store all the info we need about payments in the Salesforce Opportunity. **Official Response from Nadia Breiz:** > Thank you, John! We couldn't agree more that Ashley is truly world-class. We'll be sure to pass along the compliment! We appreciate you taking time to share your implementation success. Should any concerns arise, we're here to listen. Thank you for choosing Blackthorn and allowing us the pleasure of caring for you! ### 9. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Blackthorn Payments?** The customer support was very quick, and they solved our problems without any headache. We used Blackthorn for many years at Mercatus. **What do you dislike about Blackthorn Payments?** It is a large package that takes up a good deal of space. **What problems is Blackthorn Payments solving and how is that benefiting you?** We used it to handle payments from Stripe **Official Response from Katie Campbell:** > Thank you for being a loyal customer! I'm glad our support team was able to help. I appreciate the feedback on the size of the package. If you'd like to share any further detail on how that impacts your org, I'd be glad to hear from you at katie.campbell@blackthorn.io (Director of Product). ### 10. Salesforce ISV Done Right **Rating:** 4.5/5.0 stars **Reviewed by:** Josh H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Blackthorn Payments?** All of the overhead of building and maintaining a direct integration with Stripe has been completely handled by Blackthorn. The amount of bandwidth this frees up alone can't be understated - the way everything's been made to feel native to Salesforce without ever having to touch Stripe is beyond the extra mile. From their documentation, regular monthly updates, public roadmaps, the quality of support - shout out to Grace and Spencer most recently, you guys were fantastic (thanks!) - I really could go on just about the softer stuff which is something I don't think I've ever said about an ISV. I'm not sure if I'd know where to even start when it comes to the standard of engineering. As a Salesforce dev currently working solo, I spend a lot of my time scratching my head (putting it mildly) handling all of the legacy declarative and programmatic 'features' we've gathered over the years. Seeing so many design patterns, best practices and generally the feeling of quality and consideration that permeates through the entire package is a breath of fresh air, and is what developing on the Salesforce platform should look like. **What do you dislike about Blackthorn Payments?** Dislike is a strong word, but if I had any comment whatsoever it would be that Blackthorn Payments covers integrations with all payment service providers/gateways you could reasonably expect, and Blackthorn's other offerings extend much farther beyond that. In another world, I'd be curious just how many QOL features or other optional extras, akin to the newer Manage Subscription screen flow off the top of my head, would have the time to be developed if the focus for instance was narrowed to a single payment gateway (Stripe in our case). I say in another world because, quite frankly, nothing is lacking, and I don't half enjoy seeing all of the work Blackthorn's doing. Selfish desire from me to see more fantastically engineered things that I get to interact with day-to-day. **What problems is Blackthorn Payments solving and how is that benefiting you?** Building a Salesforce native integration with Stripe, the right way. I think I've likely gushed enough about Blackthorn, but the time and stress that's bypassed not just for myself as 'the' Salesforce developer for our team, but everyone and everything that interacts with Stripe cannot be understated. **Official Response from Nadia Breiz:** > Thanks for the kind words, Josh! We always aim to go beyond the extra mile and make things feel native to Salesforce, without anyone having to touch Stripe. And we're glad to hear that our documentation, updates, and support are hitting the mark. Thanks for shouting out Grace and Spencer, we think they're pretty terrific, too! As for wanting even more fantastically engineered things from us, well, we're working on some exciting new things, so please keep checking for updates. We're glad we can take some of the stress off your plate and thank you for choosing Blackthorn Payments! ### 11. Incredible Onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla U. | IT Project Manager, II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Blackthorn Payments?** Our entire onboarding experience, from start to finish, was incredible. We had tremendous support from our onboarding director, Ashley. She never failed to get us the answers we needed to make this a successful transition for our organization. We're looking forward to learning more about the app and taking advantage of the features to push our organization forward! **What do you dislike about Blackthorn Payments?** We currently do not have a way to turn off the CVV or Postal Code validation at the virtual terminal level. However, it is already on the roadmap for the June release! **What problems is Blackthorn Payments solving and how is that benefiting you?** Fully integrated payment processing between Salesforce and Stripe and automated credit card updater services. **Official Response from Nadia Breiz:** > Thank you, Kayla! We're pleased to hear that your onboarding experience was incredible! We strive to provide top-notch support and guidance to our users, so it's great to know that Ashley was able to exceed your expectations. We'll be sure to give her a big high-five! Thank you for your patience as we work on the solution around the CVV and postal code validations. Fear not! Our team is hard at work on a solution and June is around the corner. In the meantime, enjoy all the other awesome features Blackthorn Payments has to offer and thanks for allowing our team to serve you! ### 12. The BEST Salesforce Payment ProcessingApp **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Blackthorn Payments?** Installation is a breeze, connecting to STRIPE - seamless, and syncing of historical data insanely straight forward. For standard users the base modules can be quickly deployed and you can start taking payments immediately. For Salesforce Admins or organizations with a more customized flow you can integrate the product into Screen Flows, managing payment plans, send pay links to clients and so much more!! Total ultimate control. **What do you dislike about Blackthorn Payments?** I would like a few more screen flow options; but honestly there isn't anything that would block me from using Blackthorn Payments. The app is great and provides all you need to collect payments. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn Payments really resolves payment processing in Salesforce while also connecting payments processed outside of Salesforce which happen through the connected Merchant Account. I've used the product in conjunction with zapier to process sales and payments happening in ClickFunnels, Shopify, PayKickstart and WooFunnels. The system allowed me to confirm that all processed payments were connected to the client's purchase, payouts are balanced and clients can reuse payment methods in the future. The product has truly helped me align internal payment processes with core Salesforce functionality. The flexibility is just amazing! **Official Response from Nadia Breiz:** > Hello Josh! Awesome to hear that installation was a breeze and the syncing of historical data was straightforward. We'll keep working on those screen flow options, but we're happy to hear that there's nothing blocking you from using our app. We're thrilled to be helping you align internal payment processes with core Salesforce functionality. Thanks for choosing Blackthorn to make your payment processing a seamless experience! ### 13. Blackthorn Payment Field Service Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Blackthorn Payments?** Covers end to end requirements including a range of addtional functionality, whilst always advancing their products. Also a great supportive team with you can see have an excellecnt culture. **What do you dislike about Blackthorn Payments?** Integration with Field Service is still a retively new part of their business, but optismitic that more native functionality will come to the mobile app, especially as FSMA gets more LWCs. **What problems is Blackthorn Payments solving and how is that benefiting you?** Being able to collect payments whilst Service Resource is out in the field. **Official Response from Chris Federspiel:** > Thank you for your review. What features would you want to see? I believe I know which account you're from, but your team isn't live yet, and we haven't heard any feature requests. Kindly let us know? I'm chris@blackthorn.io. ### 14. Blackthorn Paid Events **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy Z. | Business Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Blackthorn Payments?** Blackthorn Payments has been very helpful for our users to help run paid events. The checkout process is very intuitive for anyone registering on the front end. The back end allows us to track payments and quickly generate reports to share with stakeholders and department heads. Paid events have enabled our institution to find new and creative ways to grow programs and host conferences. **What do you dislike about Blackthorn Payments?** We haven't had anything about payments that disklike at this time. **What problems is Blackthorn Payments solving and how is that benefiting you?** The main thing Blackthorn Payments solves for us is that we can easily collect payments and generate new revenues. **Official Response from Nadia Breiz:** > Thank you, Jeremy! Glad to hear that our payments solution is helping you run your paid events smoothly. We always aim to make the checkout process as intuitive as possible. We're happy to be a part of your growth and revenue generation. Cheers to more successful events! ### 15. Blackthorn is the comprehensive native Salesforce payment platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Jan V. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Blackthorn Payments?** We run two online brands that natively process / collect 3 fiat currencies via 6 payment gateways. (This number may increase in the future.). After doing a fair bit of research, we couldn't be happier with our final outcome and can fully trust Blackthorn to help us scale as our business grows. The onboarding and constant contact with their team has also been fantastic. **What do you dislike about Blackthorn Payments?** I'm not big on reading documentation so this isn't a fair criticism but finding a few of the options and reports could have been a bit cleared but that is probably more on me then them. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackhthorn probably saved us from hiring at least 2 more bodies and has allowed us to centralize all of our multi-national payments in one location. **Official Response from Nadia Breiz:** > Hello Jan and thanks for the glowing review! We're glad to hear our comprehensive payment platform has made life easier and is helping your business to scale. And hey, we don't blame you for not being big on reading documentation - we'll work on continuing to streamlining the process. As for saving you from hiring more bodies, well, we're happy to be your personal payment superheroes! Thank you for choosing Blackthorn! ### 16. Card Payments for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Blackthorn Payments?** The ease of setup and integration into our salesforce tool The support from the blackthorn team was excellent The product itself will save us time, money and reduce unpaid bills **What do you dislike about Blackthorn Payments?** We couldn't get the UK direct debit piece to be implemented **What problems is Blackthorn Payments solving and how is that benefiting you?** Removes a long prtracted manual process Provide pre authorised requests and email paylinks to customers **Official Response from Nadia Breiz:** > Hello Stuart and thank you for taking time to review Blackthorn Payments! We're thrilled to know our product will save you time and money while also reducing unpaid bills. We're sorry to hear that you couldn't get the UK direct debit piece implemented, but please do keep an eye out for future updates. Never hesitate to reach out to our excellent support team if you need assistance. We're here for you! ### 17. Positive, guided experience and great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Blackthorn Payments?** It is super simple to use. Once we set it up, which was easy with help from the Blackthorn team, it was a very straightforward payment solution. There aren't too many settings to configure, so it is quick to get started. **What do you dislike about Blackthorn Payments?** We've been very satisfied with Blackthorn Payments and have no major negatives to report. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn Payments makes it easier for us to accept web payments and automates previously manual processes. It saves our finance team time and creates a seamless process for our clients. **Official Response from Nadia Breiz:** > Hello and thank you for sharing that you're enjoying our payment solution! We like to keep things simple, because who has time for complicated payment systems? And we're always here to help if you need us. We're flattered there are no major negatives to report, we'll take that as a win! Our goal is to make your life easier, and we're happy to know that Blackthorn Payments is doing just that. Thanks for your support! ### 18. Great company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Blackthorn Payments?** So far I have had a fantastic experience working with Blackthorn. Their customer service is outstanding. They have made our transition as smooth as possible and have been available for support every day. **What do you dislike about Blackthorn Payments?** Some of the lingo can be a bit confusing. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn is working to make our payment processing system faster and more efficient. In the long run this will help us focus on improving other parts of the company. **Official Response from Nadia Breiz:** > Hey there! Thanks for taking the time to leave such a kind review. We're thrilled to hear our team has been able to make your experience with Blackthorn Payments a smooth one, even if some of our payment processing lingo can be a bit confusing at times (we promise we're working on it!). Glad to know we're helping you improve your company's payment processes so you can focus on other important things. Thanks again for choosing Blackthorn! ### 19. Incredible system that is saving our company time and money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Blackthorn Payments?** The seamless integration with Salesforce allows stakeholders across our organization to have visibility into our customer's records and payments. Being able to set up workflows within Salesforce and keeping everything within one system has saved our organization significant time and money. **What do you dislike about Blackthorn Payments?** Not completely "out of the box"; however, Blackthorn offered us an incredible onboarding team member who guided us through the entire process and was always available to work through issues. **What problems is Blackthorn Payments solving and how is that benefiting you?** We had information and payment processes in multiple systems, which was inefficient, wasted time, and left room for error. Having everything within one system allows for our team to seamlessly process and track payments. ### 20. Great support and speedy too! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | V, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Blackthorn Payments?** The company works flawlessly with our Salesforce. The support we get is top-notch. **What do you dislike about Blackthorn Payments?** I do wish they had floating licenses. We have a lot of sales agents but they are not entering credit cards every hour of the day. The current license is one per user. It would be better if the license was based on use, not stagnant users. **What problems is Blackthorn Payments solving and how is that benefiting you?** They connect our salesforce with payments and that makes sales flow smoothly. ### 21. Bring the power of Stripe into Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Blackthorn Payments?** Blackthorn payments is really easy to use, and creates incredible power inside of Salesforce. We have used it for multiple projects, but being able to bring Stripe into Salesforce to power PLG use cases alongside sales led is huge. **What do you dislike about Blackthorn Payments?** Occasionally there can be too much data and it can get overwhelming. But its usually all necessary and often later in the project we uncover that some thing that looked like bloat is actually necessary and powerful. Blame strpe. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn helps us bring data into Salesforce from our stripe account. The team can sync in free trials, extend trials, and trigger sales and CS actions off of Stripe metadata. Gives us huge power to leverage our sales team alongside the product data. ### 22. Reliable payment platform **Rating:** 5.0/5.0 stars **Reviewed by:** Igor T. | Director of Digital Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Blackthorn Payments?** Blackthorn is probably the only payment platform that accommodates our complex membership sale process for our global organization. **What do you dislike about Blackthorn Payments?** The platform works perfectly so far. No Issies **What problems is Blackthorn Payments solving and how is that benefiting you?** Capturing payments ### 23. We started using Blackthorn for our hybrid events **Rating:** 5.0/5.0 stars **Reviewed by:** Henderson B. | Associate Director Programming, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Blackthorn Payments?** We have experienced a smoother workflow when working between divisions. **What do you dislike about Blackthorn Payments?** It does take a lot of Salesforce knowledge to use effectively. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn has helped us through their staff advising issues when we escalate them. ### 24. Simple Solution with Much Capability **Rating:** 5.0/5.0 stars **Reviewed by:** Deion C. | Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Blackthorn Payments?** When you use BT it gives the ability to sync programs. **What do you dislike about Blackthorn Payments?** Change is usually hard in general so there's an adjustment of interface but worth it! **What problems is Blackthorn Payments solving and how is that benefiting you?** Solves the issue of tying transactions to customers in SALESFORCE. ### 25. Blackthorn Payments has been easy to learn and adopt in the year I have used it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Blackthorn Payments?** Powerful, customizable, but simple enough for non-coders to be able to navigate the Salesforce payments space. **What do you dislike about Blackthorn Payments?** Too frequent of updates, although the last three versions are supported. **What problems is Blackthorn Payments solving and how is that benefiting you?** Payment processing through stripe, spreedly, and authNet **Official Response from Nadia Breiz:** > Hello! We're glad to hear you've found Blackthorn Payments easy to learn and adopt. We like to think of ourselves as the "Swiss Army Knife" of payment processing - powerful, customizable, and simple enough for anyone to use! We do apologize for the frequent updates, but we promise it's just because we're always striving to make our product even better. Thanks for choosing Blackthorn Payments! ### 26. Blackthorn + Stripe to take Payments in SFDC **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffanie C. | Director of Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Blackthorn Payments?** Blackthorn payments was very easy to install and set up. It has been fairly easy to understand the objects, what they're used for and how to create flows to automate our process. **What do you dislike about Blackthorn Payments?** We would like the paylink URL to be customizable to use our name vs Blackthorn. No other tools we evaluated offered this, though, so perhaps its more technically difficult. **What problems is Blackthorn Payments solving and how is that benefiting you?** We wanted to collect payment from our prepayment customers before syncing the transaction to Netsuite. We have successfully been doing so for a few weeks with no customer challenges. We also want to automate most of our small renewals to use paylink, but are just developing that process. If we can automate most of this process, we'll save our sales and finance teams many hours manually processing these transactions and following up for payment. ### 27. Blackthorn Payments helps us scale our business **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | VP, Finance & Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Blackthorn Payments?** Payments, collections and AR automation have been a big pain for us for a while. We looked at nearly every payment processor and integration layer available for our existing Salesforce setup. Blackthorn was far and away the most flexible, straightforward and easy-to-implement solution we found, and we're extremely pleased with the results. It makes integrating Stripe a breeze, while allowing us to tailor our payments to work with our existing AR workflows and reduce the administrative burden on our finance and sales teams. **What do you dislike about Blackthorn Payments?** Blackthorn is powerful and straightforward out of the box, but it does require you to configure a decent amount of automation around it if you deal with large price books, detailed quotes or collections in arrears, like we do. That has certainly taken the most time for us to implement, but it is less a reflection on the product and more a reflection on the general challenges of centralizing our business processes around Salesforce as our CRM and CPQ tool. We think Blackthorn has definitely been a step in the right direction for us in that journey. **What problems is Blackthorn Payments solving and how is that benefiting you?** We collect payments from B2B customers on annual subscriptions for a wide variety of software products. We use Salesforce CPQ to generate our quotes, contracts, renewals and subscriptions, but we were lacking an integrated way to turn those into automated invoices and collect payment using the wide variety of supported credit card and ACH payments from Stripe. Blackthorn has given us the ability to do so, and will definitely allow our team to focus more on winning new business rather than managing AR and duplicating invoices in our bookkeeping platform. ### 28. Blackthorn + Salesforce + Authorize.net = collecting payments made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Sr. Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Blackthorn Payments?** We have been using Blackthorn for over a year now. It was fairly easy to install and set up. It has also been easy to customize processes around it. The Blackthorn team has always been very responsive, and quickly helps resolve any issues, which fortunately have been few and far between. It has been a great tool to capture payments, and also easily create an invoice to email out to clients, to collect payment. It addresses our needs, and makes our lives a lot easier. **What do you dislike about Blackthorn Payments?** Nothing at the moment. It serves our needs. **What problems is Blackthorn Payments solving and how is that benefiting you?** Being able to collect payments, by sending an email invoice to the client, and having them make the payment directly so that we are not seeing/storing any of their payment information. ### 29. We’re a Blackthorn customer for life. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Blackthorn Payments?** We put our customers first and to focus on them, we can’t spend our time crunching numbers and searching for transactions. Blackthorn puts the data in the right place in Salesforce. **What do you dislike about Blackthorn Payments?** To date, we see no downsides to Blackthorn Payments product. The team at Blackthorn is making the necessary improvements & updates all the time! **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn Payments uses Stripe to handle our complex transaction flows. ### 30. Very pleased with the service and onboarding process **Rating:** 5.0/5.0 stars **Reviewed by:** Boyd G. | MARKETING & COMMUNICATIONS STRATEGIST, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Blackthorn Payments?** Even though we implemented a custom use case, the Blackthorn team members were able to deliver in a timely manner. Moreover, their online documentation is excellent. **What do you dislike about Blackthorn Payments?** There is a learning curve and implementation period required. But once again, they do have great resources and team members available to help. **What problems is Blackthorn Payments solving and how is that benefiting you?** Transitioning the payments process into a digital solution. ### 31. Fantastic product & team **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin K. | Director, Partner Alliances, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Blackthorn Payments?** We often recommend both Blackthorn Payments & Events. The product functionality meets our customers' requirements, and more importantly, the team is so easy to work with, from sales to support. A key customer had a request around payment gateways and the Blackthorn product team listened and was able to develop the desired functionality in time to be included in their go-live. **What do you dislike about Blackthorn Payments?** We really haven't had any issues either with product or support. **What problems is Blackthorn Payments solving and how is that benefiting you?** We are able to solve for more than single-time payments using Blackthorn subscription functionality - for all of the customers we work with that are member organizations, this is a key functionality. Most customers we work with are also not only designing for mobile-first, but truly optimizing their mobile donation experience to ensure they do not lose Donors who have started the process but then ran into any technical errors. Blackthorn allows customers to rest easy, knowing they will not lose donors mid-donation. ### 32. Excellent Product & Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Blackthorn Payments?** The product is easy to use, and the support team is very responsive and knowledgeable. **What do you dislike about Blackthorn Payments?** We are delighted with the product & support; there is nothing that we dislike or have issues with. **What problems is Blackthorn Payments solving and how is that benefiting you?** Secure payment processing. **Official Response from Nadia Breiz:** > Hello and virtual high-fives for the amazing review! We have to agree that our support team is awesome, so thank you for shouting them out. We're glad you're enjoying Blackthorn Payments and we'll keep working hard to make sure you always have a smooth and secure payment processing experience! ### 33. Easy and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Raihan N. | Developer & DB Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Blackthorn Payments?** An easy way for me to generate payment links for my customers to pay online without setting up external payment providers, all within Salesforce. That's the bestfeature I use! **What do you dislike about Blackthorn Payments?** The setup is a bit clunky. The paylink page can't be customized much beyond branding. There's no way (that I could find) to redirect to a custom page after payment is successful. **Recommendations to others considering Blackthorn Payments:** Best solution on the SF AppExchange in my opinion **What problems is Blackthorn Payments solving and how is that benefiting you?** We needed a way to collect online payments without using PayPal or other such clunky providers, which involved us setting up our own callbacks to deal with payments. ### 34. Fantastic Product w/ Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Blackthorn Payments?** The best feature for our use case would be using the Virtual Terminal and accepting payments in any object in Salesforce. **What do you dislike about Blackthorn Payments?** The only downside for me is the flexibility of their Virtual Terminal. I had one instance where I wanted to customize their payment terminal to have different settings per scenario. That's is currently not live, although I've had discussions with their support team to enable that. Looking forward to seeing what we can come up with. **What problems is Blackthorn Payments solving and how is that benefiting you?** The main problem we have solved with Blackthorn would be taking payment information to receive a down payment. We were able to eliminate several steps to take a simple down payment from a customer, and for us, that was huge. ### 35. Preeminent Payments App in the AppExchange **Rating:** 5.0/5.0 stars **Reviewed by:** Jake S. | Platform Partnerships, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Blackthorn Payments?** At Stripe, we deeply value our partnership with Blackthorn. They're consistently building ahead of what our shared customers need -- uniquely leaning into new local payment methods, advanced recurring payment features, mobile readers with card-present capabilities, and more. The Blackthorn team is top-notch from a services standpoint and I'm confident that their products will continue to evolve rapidly! **What do you dislike about Blackthorn Payments?** We don't see too many feature gaps with Blackthorn Payments! **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn often builds into the requisite adjacencies that Stripe won't or can't build ourselves. This creates efficiencies for our partnership, and we collaborate deeply on feature requests from shared prospects and customers. ### 36. Great Integration for Stripe and Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia J. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Blackthorn Payments?** Blackthorn has allowed us to transfer information from salesforce and stripe seamlessly back and forth. Their support is also stellar! **What do you dislike about Blackthorn Payments?** We want to be able to pull out specific information (sales tax) from some of the revenue metrics. We use avalara, and the integration is a bit tricky. **Recommendations to others considering Blackthorn Payments:** If you are looking for a solution to integrate salesforce and stripe, I would recommend Blackthorn. They are constantly iterating on the product and releasing new features all the time! **What problems is Blackthorn Payments solving and how is that benefiting you?** We were looking for a solution that would allow us to continue using Salesforce as our CRM but use Stripe as the payment processor. This allows fewer users inside of Stripe, and we can perform most functions from Salesforce. ### 37. Exceptional Onboarding and Implementation Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Blackthorn Payments?** We had unique needs for our use case for Blackthorn Payments. The support that their team provided us while implementing was nothing less than exceptional. When we needed an additional requirement for our implementation case, Blackthorn prioritized it in their backlog and would almost always be able to provide the feature to us for their next release date. As they released updates monthly, it was always timely. **What do you dislike about Blackthorn Payments?** Blackthorn Payments offers a relatively easy product to integrate with Salesforce as long as it's for internal Salesforce Users. The Payments experience within Communities was a little more complex to implement and could use some finessing; however, they continue to improve Payments for communities. I'm excited to see what their future releases will bring. **What problems is Blackthorn Payments solving and how is that benefiting you?** Our use case with Payments was to allow payment acceptance from users via a Salesforce Community experience. The flexibility and features that Blackthorn Payments offers for Communities were vital in our timely implementation. We were able to get a solution going and accept payments quickly. Without Blackthorn, such an undertaking would have taken a lot more time and effort in development. ### 38. Excellent product, superior support team, some onboarding challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Josh C. | Marketing Manager, Partnerships and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Blackthorn Payments?** We are a SaaS company that uses Stripe for billing and Salesforce for reporting. We needed to create a "source of the truth" for reporting and attribution. Blackthorn has allowed us to connect every Stripe customer with their respective SFDC account for visibility across departments. Total gamechanger. **What do you dislike about Blackthorn Payments?** There were some challenges getting onboarded, but this was primarily due to our data structure. Their support team was incredibly helpful and responsive through it all. **What problems is Blackthorn Payments solving and how is that benefiting you?** We had no centralized place for customer reporting and marketing attribution. Plus we had no way of knowing which accounts were active and paying without going into 2 systems of record. Now that we have connected Stripe to Salesforce via Blackthorn we can create numerous reports, alerts, etc. and keep tabs of our customers. ### 39. Incredible solution to help with easy subscription creation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Blackthorn Payments?** Once the solution is set up and Stripe is connected to Salesforce, the access levels and setup one can put in place makes it super easy for sales reps to create or update subscriptions without the need to actually login to Stripe (a security risk). **What do you dislike about Blackthorn Payments?** This is more of an access issue on our end, but I ended up needing help to connect our Stripe environment to the actual solution. Not any issue on Blackthorn's end though. **Recommendations to others considering Blackthorn Payments:** The team itself is very supportive and patient with any questions you may have. **What problems is Blackthorn Payments solving and how is that benefiting you?** Too many people on our side with edit access to Stripe (security risk), many difficulties and time wasted creating or editing product subscriptions in Stripe. Our reps are saving hours each week by using Blackthorn. ### 40. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Blackthorn Payments?** I think blackthorn is easy to use and efficient. In payments, you can see what fee has been processed and what fees have failed. I use the tools to edit in subscriptions the most and I find it very user friendly. I haven't used another service and am unsure how they would compare to one another. **What do you dislike about Blackthorn Payments?** The least helpful thing is that the tax isn't automatically added. I have to adjust it with each new subscribtion but it's quick to do so it's not a big deal at all. **Recommendations to others considering Blackthorn Payments:** It's an excellent service to have. **What problems is Blackthorn Payments solving and how is that benefiting you?** Blackthorn helps the company by clearly showing us what fees are and aren't processed. It also allows us to start and end subscriptions/credits when needed. I find it very beneficial to our company. ### 41. Blackthorn is a great SF addition **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | VP of Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Blackthorn Payments?** I've found blackthorn to be really flexible. I have also gotten great support from their team. I'm using it with workflows in a few ways that have made our processes run very smoothly **What do you dislike about Blackthorn Payments?** Naming of some of the fields is not the most intuitive and there's a bit of a learning curve if you're trying to be creative with how you use it. If you're using it in a vanilla way it's very easy to implement though. **Recommendations to others considering Blackthorn Payments:** I would definitely use blackthorn again and highly recommend them. **What problems is Blackthorn Payments solving and how is that benefiting you?** Automating credit card payments Reducing time it takes to manage transactions ### 42. Reliable Service and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Blackthorn Payments?** Blackthorn payments offer a user-friendly and no-code experience enabling payment processing with our customers. I have experienced no major difficulties with this product and it has fit the needs of my organization. One of the highlights of this product is not only the product itself but the people offering support, each time I reach out to their support staff I receive prompt and direct responses allowing me to resolve issues quite quickly. Given the nature of business these days, being able to fix an issue promptly is key to our success. **What do you dislike about Blackthorn Payments?** Some components of Blackthorn payments conflict with other Salesforce modules, so I would complete extensive testing on a module prior to releasing it. Fortunately, support has provided the assistance needed to address these conflicts when they arise. **What problems is Blackthorn Payments solving and how is that benefiting you?** It offers a user-friendly experience that integrates with our existing payment processor. This integration along with the wealth of features of Salesforce has allowed us to not only address current business needs but also anticipate and prepare for future developments. **Official Response from Katie Campbell:** > Thank you for this glowing review! I will pass on your kind words to our Support team. If you'd like to share any further detail on the conflicts you have run into, I'd be happy to hear from you at katie.campbell@blackthorn.io. ### 43. Small company and lean product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Blackthorn Payments?** They were small and would listen to feedback when we used them.The basic necessity of integrating Salesforce and Stripe was accomplished, and we were able to process payments with our customers via invoices triggered from Salesforce. Great price as well for what we were getting. **What do you dislike about Blackthorn Payments?** Being a small company, they did not have all the features out of the box that we were looking for in a payment processing system. We had to find some workarounds for specific functionality and client-side user interface. We had an issue with recurring payments early on, but that has since been resolved. **Recommendations to others considering Blackthorn Payments:** They had good customer support and feature releases to help their customers. I love that in a company, and if they continue to do that, they would be a good solution to roll with. **What problems is Blackthorn Payments solving and how is that benefiting you?** We were able to integrate salesforce and stripe, and as a small business, we did it for an affordable price. We were able to bill monthly or annually with custom pricing for each company based on what our Sales Reps sold. **Official Response from Michael Rust:** > Hi there, We appreciate and value your feedback. Our CEO Chris has an ambitious vision for our product and would love to discuss your feedback so we can make the necessary improvements. Please contact him at chris@blackthorn.io. We are looking forward to hearing from you, Mike ### 44. Very easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron B. | Corporate Controller, Purchasing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Blackthorn Payments?** Blackthorn has made it much easier for our salesmen to take payments in Salesforce. Everything is right there on one screen, so they do not have to switch between Salesforce and another app to take payment. The connectivity with Salesforce and Quickbooks is also a huge help for the finance department. **What do you dislike about Blackthorn Payments?** We have had no issues with Balckthorn so far. From set up to going live has been a very smooth process. **What problems is Blackthorn Payments solving and how is that benefiting you?** Prior to Blackthorn, salesmen would have to switch between apps to create a quote and then take a payment, which was cumbersome. Blackthorn has streamlined the process, making the salesmen's job much easier. ### 45. Easy to use! Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Boris T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Blackthorn Payments?** Ease of use, easy to configure, and extremely easy to understand! **What do you dislike about Blackthorn Payments?** I actually don't dislike anything. I think the Blackthorn team did an amazing job of making the app simple and easy to use for everybody! **Recommendations to others considering Blackthorn Payments:** If your looking for the EASIEST & SIMPLEST way to accept stripe payments in salesforce, Blackthorn payments is it! **What problems is Blackthorn Payments solving and how is that benefiting you?** I needed to be able to send invoices and accept payment through salesforce. ### 46. Simple set up, great control **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | Faculty Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Blackthorn Payments?** The wizard that steps through the setup of the payment process. **What do you dislike about Blackthorn Payments?** How much configuration is possible. There is so much to configure that it can get confusing. **Recommendations to others considering Blackthorn Payments:** Great system. Be prepared to dedicate a few weeks to understanding how it works. **What problems is Blackthorn Payments solving and how is that benefiting you?** Accepting multiple payment types in the field. ### 47. Blackthorn is the go-to option for integrating Stripe into Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Diego C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Blackthorn Payments?** Most of the Stripe Billing use cases are synced and replicated within Salesforce, helping users leverage Salesforce tools with the information from Stripe. If you were to build this from scratch, it would take several months or even years, which Blackthorn will save you. **What do you dislike about Blackthorn Payments?** So far, the only downside I've found is the synchronization time for some use cases, since it can take several minutes to see data reflected in Salesforce, which is an issue for call center agents who need to be able to see information in real-time. Additionally, the support you get when you're blocked or find a bug is not as quick as you'd expect. A potential improvement opportunity exists here, in my opinion. **What problems is Blackthorn Payments solving and how is that benefiting you?** We are using it to consolidate multiple Stripe accounts into one Salesforce org. ### 48. Great customer service & fantastic product! **Rating:** 5.0/5.0 stars **Reviewed by:** Abby S. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Blackthorn Payments?** We recently implemented Blackthorn Payments for a client and are very satisfied with the results! Blackthorn Payments is reliable, flexible, and easy to implement. They were swift in getting us pricing and a quote. Their customer service is highly attentive whenever you have a question or snag during configuration. They remain responsive over the phone or email until you reach a resolution. Their streamlined solution keeps information secure while allowing payment processing to begin immediately! **What do you dislike about Blackthorn Payments?** Nothing to dislike about Blackthorn Payments! **What problems is Blackthorn Payments solving and how is that benefiting you?** We needed a secure payment processing solution for our client. We realized that payment processing doesn't have to be complicated, as long as you have a practical solution like Blackthorn Payments. ### 49. Great platform and even better support team **Rating:** 5.0/5.0 stars **Reviewed by:** Shri V. | Manager, CRM Strategy and Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Blackthorn Payments?** The development and product. Easy and very intuitive. Can build into SF objects easily and integrates with Stripe. **What do you dislike about Blackthorn Payments?** I'd say the terminology is a little difficult to train users as we build contacts and gateway customers (duplicates use of two objects). It's get easier once people understand terminology. Not dislike but would love the ability to use existing contacts as gateway customers **What problems is Blackthorn Payments solving and how is that benefiting you?** Automated payments, reporting, relation to data in CRM, one single platform (built inside CRM), sending links for payments, etc etc etc. many benefits ### 50. Great implementation team, solid product! **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey R. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Blackthorn Payments?** Our onboarding specialist was amazing! She was so honest and helpful and answered all of our questions and made sure that it was truly the best solution for us! **What do you dislike about Blackthorn Payments?** It would be really nice if you could customize what objects and fields it maps to. Also the setup for updating a payment method doesn't really work if you have more than one stripe customer associated with a single contact and there's no way to change that, so that's unfortunate. **What problems is Blackthorn Payments solving and how is that benefiting you?** It's great to be able to use Stripe Billing as a non-profit. ## Blackthorn Payments Discussions - [What is your experience regarding pricing and costs for Blackthorn Payments, and do you find it competitive?](https://www.g2.com/discussions/what-is-your-experience-regarding-pricing-and-costs-for-blackthorn-payments-and-do-you-find-it-competitive) - [What is Chargent?](https://www.g2.com/discussions/blackthorn-payments-what-is-chargent) - [What is Blackthorn Salesforce?](https://www.g2.com/discussions/what-is-blackthorn-salesforce) - [What is Blackthorn app?](https://www.g2.com/discussions/blackthorn-payments-what-is-blackthorn-app) - [What is Blackthorn Payments?](https://www.g2.com/discussions/what-is-blackthorn-payments) - [View Blackthorn Payments pricing details and edition comparison](https://www.g2.com/products/blackthorn-payments/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+04%3A58%3A39+-0500&secure%5Bsession_id%5D=27392501-5d7b-4864-8e8f-1fb52069cdaf&secure%5Btoken%5D=2cb1d4e41c87ae01216f61b113e119377315c39eed245d4d5111ebd07c10b3f2&format=llm_user) ## Blackthorn Payments Features **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Payment Options** - Multi-Currency - Online payment portal **Security** - POS Verification **Platform** - Accounting integration - E-commerce Integration ## Top Blackthorn Payments Alternatives - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (453 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - 4.3/5.0 (1,892 reviews)