I like that BlackLine Financial Close Management can handle high volumes of data and match large numbers of transactions in the background, with a matching success rate of around 90%. It gives me a workflow for asset and liability accounts, including fixed assets, prepaid expenses, and intercompany accounts, and helps with SOX compliance and intercompany reconciliations. I can post and match transactions throughout the month instead of doing them all at once, and I don’t have to enter bulk journal entries manually. I can post them directly using a defined template with fields for document type, date, description, and amount. I also find the email-linked notifications helpful for seeing which reconciliations are pending and when journals or reconciliations have been rejected. Review collected by and hosted on G2.com.

I find BlackLine highly dependent on the ERP system, since changes to the ERP can impact the entire process. Implementation also has a high cost, as the organization needs to establish a dedicated server and have IT professionals available. Implementation generally takes at least three months, depending on the size of the organization. Review collected by and hosted on G2.com.

BlackLine is particularly useful for organisations with multiple business entities, high transaction volumes, complex financial reconciliations, and a month-end close that takes significant time and effort. Its biggest value, in my view, is the way it improves financial control, increases automation, and strengthens auditability.

One important distinction is that BlackLine mainly enhances the Finance and Accounting function; it is not a cybersecurity, GRC, or DLP solution. Your IT and InfoSec teams would still be responsible for securing the implementation and any integrations. Review collected by and hosted on G2.com.

BlackLine can become an expensive and complicated platform if an organisation does not have well-defined financial processes.

Before purchasing, I would insist on a Proof of Concept (PoC) covering:SAP integration.

Actual reconciliation automation.

User access and approval controls.

Reporting and audit trails.

SIEM integration.

Total cost of ownership. Review collected by and hosted on G2.com.

I like how BlackLine Financial Close Management brings structure and visibility to the entire close process. The automation of recurring tasks, centralized task management, and real-time tracking make it easier for teams to collaborate and complete the close efficiently. The audit trail and reporting capabilities are also valuable for maintaining accuracy, transparency, and control throughout the financial close cycle Review collected by and hosted on G2.com.

BlackLine Financial Close Management is a powerful solution, but the onboarding and configuration process could be improved to enable faster adoption for new customers. Additional customization options for dashboards and reporting would provide greater flexibility to support different business needs.

A key area for enhancement would be bringing stronger audit trail capabilities into Task Management to improve tracking, transparency, and governance. Providing a task mapping template for changes to Task Segment fields would also be highly valuable, as it would simplify configuration updates and make ongoing maintenance more efficient. Continued improvements in user experience, training resources, integrations, and administrative flexibility would further enhance the platform’s value for finance teams. Review collected by and hosted on G2.com.

The AR developments that we can integrate the customers/suppliers and create a smooth, streamlined payment process. Also, the Enterprise account option whereby you can consolidate all organisation-wide existing Blackline instances under one URL and manage your whole company as one. Review collected by and hosted on G2.com.

Help improved, key account manager was changed, and now, we are with Sam - wonderful guy! - and Heather - wonderful lady! - and we are all happy. Review collected by and hosted on G2.com.

Um........................................... Review collected by and hosted on G2.com.

Every time they run updates, they break the software for us. This time, when I load files, I receive "Not Acceptable" as the error. I believe it's due to their wonderful, amazing, job-killing AI updates that are breaking the current product. ETA: Now, it's giving me an error every time I try to add a description to the file that was loaded. So, I have to put in a period to get it to load. Then, I have to go BACK and edit that comment to what I really want it to be. Stop changing stuff without testing it!!! Review collected by and hosted on G2.com.

I like the visibility and structure BlackLine provides during month-end close. It makes it easier to track reconciliations and outstanding items, and gives the team better control and confidence over the close process Review collected by and hosted on G2.com.

The main challenge is that BlackLine can sometimes feel time-consuming when there are a large number of reconciliations or adjustments to review. Some processes still require manual follow-up and supporting documentation, and it can take time to navigate between different areas to get a complete picture Review collected by and hosted on G2.com.

I like that the layout of BlackLine Financial Close Management is simple, making it user-friendly. It stays up to date relatively quickly, which is helpful. The account grouping and ungrouping are relatively easy to manage. Setting up tasks is simple, and I appreciate that it's straightforward. I also like that I can run reports that are very customizable and exportable to Excel, which adds flexibility. Review collected by and hosted on G2.com.

There could be better connection to our Microsoft Dynamics accounting software because we currently get data in there manually, so that's not ideal. I wish we could toggle and add features, like turning off alerts for tasks with end dates or variance alerts, since we don't use that area much. Some of the matching setup is kind of tricky, and making changes for account groupings is a little tricky for someone not familiar with the normal process. Review collected by and hosted on G2.com.

I like BlackLine Financial Close Management the most because it's very structural and clear. It clearly indicates what I still need to do and what is already done, which gives me a clear picture of what I need to complete for the month-end close. This clear visibility helps me avoid missing any tasks and move my month-end close more efficiently. Review collected by and hosted on G2.com.

I think the things that don't work so well is that sometimes, if I have a task created in BlackLine, and I need to remove it, it's not something I can do on my end. I have to contact the admin to do that. So I guess it's some of the features. I don't have the availability to control myself, and I have to reach out to the admin and other people to help solve the problem. Review collected by and hosted on G2.com.

I like the real-time visibility BlackLine Financial Close Management provides into the close process. It clearly shows task status, dependencies, and risks across teams, which reduces manual follow-ups and last-minute issues. I appreciate the standardized workflows, clear ownership, and built-in audit trail that significantly improve accountability, efficiency, and audit readiness during month-end close. I also find that it integrates well with ERP for close activities and reconciliation. Review collected by and hosted on G2.com.

The initial setup and configuration can be complex and time-consuming, especially when dealing with several different entities. Some changes require admin support, and certain parts of the UI could be more intuitive, although you get used to them over time. Review collected by and hosted on G2.com.

I like BlackLine’s ability to centralize close activities, automate reconciliations, improve visibility, and strengthen controls. It reduces manual work, enhances accuracy, and helps teams collaborate efficiently throughout the financial close. Review collected by and hosted on G2.com.

I dislike that BlackLine can feel complex at first, requiring significant setup and user training. Some configurations take time, and performance may slow with very large datasets. Licensing and add-ons can also increase costs for smaller teams or simpler close processes. Review collected by and hosted on G2.com.