The best thing about BeyondTrust Remote Support is its robust security and seamless connectivity across multiple platforms without needing a VPN. I love how it handles privilege elevation and credential injection, making complex troubleshooting feel incredibly smooth and professional. The automated session recording and detailed audit logs also provide great peace of mind for compliance and internal tracking. Review collected by and hosted on G2.com.

The interface can feel a bit dated and overwhelming at first, especially for new technicians who have to navigate through deep sub-menus. The licensing cost is significantly higher than other remote desktop tools, which makes it hard to justify for smaller IT teams. Additionally, the mobile app experience isn't as fluid as the desktop version, sometimes lagging during critical troubleshooting sessions. Review collected by and hosted on G2.com.

What I like most about BeyondTrust Remote Support is the ease with which it allows for secure remote assistance to users and systems from a single platform. The interface is intuitive and facilitates session management, reducing the time needed to resolve issues. Integration with corporate tools and authentication systems simplifies support processes and improves the traceability of interventions.

The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes. Review collected by and hosted on G2.com.

Although BeyondTrust Remote Support offers a very comprehensive solution for secure remote assistance, I would like to see more intelligence and automation capabilities integrated into the platform. For example, more advanced features to analyze incident trends, identify recurring issues, or suggest resolution actions could help further reduce support times. It would also be useful to have more customizable analytics dashboards and proactive recommendations based on the tool's usage. Overall, it is a solid platform, but there is room for improvement in intelligence and advanced analytics functionalities. Review collected by and hosted on G2.com.

Honestly, the best part is the granular access control and not having to deal with a VPN for secure connections. It makes the workflow much smoother, and the platform is incredibly stable. Also, the audit logs are a lifesaver for our compliance needs, giving us total peace of mind regarding security. Review collected by and hosted on G2.com.

The admin interface is a bit complex to navigate at first, so it takes some time to get used to it. Also, it can be a bit pricey for smaller teams, and the console sometimes feels a little heavy on resources when you're running several sessions at once. Review collected by and hosted on G2.com.

Beyond Trust is an easy-to-use, collaborative remote support tool that I rely on for my day-to-day support work. It makes it straightforward to connect with others quickly and collaborate in real time while providing remote assistance, which helps my daily support tasks run more smoothly and efficiently. Review collected by and hosted on G2.com.

There isn’t much more to say—it’s simply dost effective for my budget. That said, I understand the pricing from a security standpoint, so I can accept the cost. Review collected by and hosted on G2.com.

What I value most is the security and traceability it offers. It gives me great peace of mind to be able to conduct support sessions knowing that everything is encrypted and under regulatory control. Review collected by and hosted on G2.com.

The cost is high compared to other simpler tools on the market, which can be a barrier for small teams or limited budgets. Review collected by and hosted on G2.com.

I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut. Review collected by and hosted on G2.com.

There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices. Review collected by and hosted on G2.com.

It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access. Review collected by and hosted on G2.com.

It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient. Review collected by and hosted on G2.com.

This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. Review collected by and hosted on G2.com.

Wish when creating a support ticket, they would respond a little faster.

Hopefully they can do PIV passthrough more seamless

Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. Review collected by and hosted on G2.com.

The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. Review collected by and hosted on G2.com.

The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. Review collected by and hosted on G2.com.

I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast. Review collected by and hosted on G2.com.

The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it. Review collected by and hosted on G2.com.