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Between Reviews & Product Details

Between (previously known as Supersales) is a virtual shopping platform that helps retailers bring the human connection to their eCommerce experience. Our live video chat drives higher-value online purchases and better staff utilization for retailers while providing a better shopping experience for their customers. Between connects a customer browsing a product page with an in-store associate via video so they can view products live, ask questions, and get recommendations.

Seller

Supersales

Discussions

Between Community

Languages Supported

English

Overview by

Blanka Supe (CMO)

Pricing

Pricing provided by Between.

Basic

$1000

per month

Business

$3000

per month

View More Pricing Information

Top-Rated Alternatives

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Between Media

Between Demo - In-store experience for eCommerce

Add Between to assist customers and drive sales with video shopping

Between Demo - Flexible Virtual Clienteling

Easily follow up with your customers via email or text based on previous conversations.

Between Demo - Live 1:1 Chat + Video for eCommerce

Offer a highly personalized experience and humanize your site to be more like shopping in-store

Between Demo - Showcase products via live video consultations

Enhance your video call experience to ensure better conversion

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AN

Amrish N.

MD

Small-Business (50 or fewer emp.)

6/10/2021

"Personalised service, responsive team - Great experience!"

4.5/5

What do you like best about Between?

I am a big fan of Supersales. It's not only the amazing live video tool, but also the superb team that is always responsive and delivers on everything they promise. Review collected by and hosted on G2.com.

What do you dislike about Between?

Would be good to have more control over routing rules, but honestly it is a great tool already. Review collected by and hosted on G2.com.

ZY

Zack Y.

Global Innovator

Small-Business (50 or fewer emp.)

5/20/2021

"great tool"

5/5

What do you like best about Between?

Unlike some other all-in-one tools, I appreciate that Supersales is focused only on live video calls and it works perfectly. Review collected by and hosted on G2.com.

What do you dislike about Between?

Nothing in particular. I think the product launched only last year, so doesn't have yet all the bells and whistles, but they've been rolling out new features regularly. Review collected by and hosted on G2.com.

TU

Tony U.

CEO, Founder

Small-Business (50 or fewer emp.)

5/12/2021

"Super sales is a secret weapon for converting my website visitors into the paying customers"

5/5

What do you like best about Between?

Supesales app is nice addition to our site and existing comms tools. I was originally intrigued as having a live video chat within a web page was a way for us to offer something different to what our competitors are doing.

The team at Supersales have been fantastic so far. Always responding right away and resolving any questions or concerns we’ve had. Review collected by and hosted on G2.com.

What do you dislike about Between?

Can't think of anything, really. All is superb Review collected by and hosted on G2.com.

UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

6/16/2021

"Intuitive and lean video call solution for sales and customer success"

5/5

What do you like best about Between?

Very easy to integrate, straightforward end customer interface, intuitive sales app, analytics, transparent pricing. Review collected by and hosted on G2.com.

What do you dislike about Between?

I want more features like video call to landline forwarding. Review collected by and hosted on G2.com.

Recommendations to others considering Between:

See if you have your sales/support staff ready to pick up their phones fast enough when customers call. Look at the number of missed calls every so often. Try to get contact details with every inbound call. Make sure your staff goes through all call requests collected during inactive hours. Review collected by and hosted on G2.com.

What problems is Between solving and how is that benefiting you?

We use it as one of the sales communication channels for inbound product demo requests and such. Instant video calls lead to a wow effect and make us look close to our potential customers. Review collected by and hosted on G2.com.

ER

Verified User in Retail

Small-Business (50 or fewer emp.)

5/26/2021

"Safe shopping during the pandemic with video connection to our shop assistant"

5/5

What do you like best about Between?

I like how straightforward and easy to use it is. We didn't have to really spend any time onboarding or training our team.

I also really appreciate the feature to request contact information from potential customers during video calls. Review collected by and hosted on G2.com.

What do you dislike about Between?

Right now there is only one video. I guess it makes sense due to privacy concerns, however, It would be nice if we could enable customers to share their video as well. Review collected by and hosted on G2.com.