BetterCloud Reviews (486)

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BetterCloud Reviews (486)

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4.4
486 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its automation capabilities and ease of use, which significantly streamline IT tasks like onboarding and offboarding. Many appreciate how it centralizes management across various SaaS applications, enhancing security and efficiency. However, some users note that the pricing can be high, especially for smaller organizations.

Pros & Cons

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Brian B.
BB
IT Manager
Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Effortless Automation and SaaS Management"
What do you like best about BetterCloud?

I love how easy it is to automate onboarding and offboarding tasks with BetterCloud. It helps ensure that our new employees are set up properly and that outgoing employees are dealt with swiftly and completely. It allows us to remove access and modify all the proper settings when they leave. The ability to automate these tasks saves us a ton of time and labor when dealing with accounts as people enter and leave the organization. Additionally, the initial setup was very easy, thanks to the BetterCloud onboarding team, who helped get us up and running quickly and explained all of the functionality and how to use the system. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

There are some integrations with certain SaaS platforms that are limited in their functionality and don't have some functions that we would prefer to use. It would be nice if they were able to flesh out some more complete and thorough functionality with various SaaS platforms that we utilize. Review collected by and hosted on G2.com.

Alicia B.
AB
Information Systems Manager
Mid-Market (51-1000 emp.)
"Powerful, Customizable Automation with Extensive Integrations and Training"
What do you like best about BetterCloud?

It enables all sorts of automation. It's far more customizable than any othe platform that we've looked into, and easier to use. Native integrations exist with so many apps, and you can create workflows that manage user accounts and create other triggers. It does, for us, also require some use of Google Apps Script, but their onboarding training is very extensive. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

There are a couple things it can't do. Some employee changes can't be managed this way. It is generally fantastic for employee onboarding and offboarding though, ensuring everyone is properly rostered where needed. Review collected by and hosted on G2.com.

SM
IT Officer
Small-Business (50 or fewer emp.)
"BetterCloud Simplifies External Sharing Permissions with Responsive Support"
What do you like best about BetterCloud?

Bettercloud has been most useful for us to minimise the amount of external sharing our users have been doing. We like to allow external sharing, but often these are temporary and users forget to remove the permissions. Bettercloud is perfect for helping our users to remove these permissions or extend the permissions if that is needed. Things work well from the admin side and customer support has been responsive in helping and fixing things for us. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

I'm a bit nervous about the continual change of ownership. Often this results in product deterioration. Review collected by and hosted on G2.com.

Aditya S.
AS
Procurement Analyst
Mid-Market (51-1000 emp.)
"Great UI and an Awesome Products Section"
What do you like best about BetterCloud?

The UI is great—it's easy to use and still very detailed. I also really like the Products section; it’s awesome. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

BetterCloud can improve on reporting. the data that is reflecting from Netsiite integration is not entirely accurate Review collected by and hosted on G2.com.

Ryan L.
RL
Application Engineer
Enterprise (> 1000 emp.)
"Superior Functionality at a Higher Price Point"
What do you like best about BetterCloud?

- Custom, and always improving workflows

- Third party integrations

- Google Drive file auditing

- Custom reporting and alerts Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

- Higher price point

- Inability for file auditing in Google Shared Drives Review collected by and hosted on G2.com.

James W.
JW
Mid-Market (51-1000 emp.)
"Better Cloud for Better efficiency"
What do you like best about BetterCloud?

The new UI is clear and simple to use and helps save me time when managing users. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

still could use some more features to help improve searching for files Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Small-Business (50 or fewer emp.)
"Simple, Competitive File Governance for Managing External Google Shares"
What do you like best about BetterCloud?

Bettercloud’s file governance tool bridges a gap that Google still hasn’t filled when it comes to managing external file sharing. The integration with GWS is essentially plug-and-play, and the UI is dead simple—quick to learn and easy to use day to day. Per-user pricing has also been more than competitive. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

If you don’t need any additional features, the overall software stack can feel pretty daunting and overwhelming. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Easy IT Process Automation for On/Offboarding"
What do you like best about BetterCloud?

BC makes it easy for us to automate many of the IT processes we use. I mostly use it to help on/offboard users and it is helpful. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

It would be nice to have more integrated apps. A lot of the apps in BC are not used by our organization. Review collected by and hosted on G2.com.

Daniel C.
DC
IT Manager
Mid-Market (51-1000 emp.)
"Bettercloud Delivers the Admin Tools We Need for Google Workspace"
What do you like best about BetterCloud?

Bettercloud gives me the admin tools I need to effectlively manage Google Workspace for my company Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

I can't think of anything I dislike about Bettercloud Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
GM
Mid-Market (51-1000 emp.)
"Simplifies Workflow Management, Stellar Support"
What do you like best about BetterCloud?

I love the support from BetterCloud, especially our account manager Faycal who is great. He does a great job and brings good energy to meetings. I also find file governance and user management very valuable as they help us tremendously with automating tasks so we spend less time decommissioning users. Review collected by and hosted on G2.com.

What do you dislike about BetterCloud?

Some of the integrations are very limited as to what they can do, and there's no tie-in or integration with GCP. Review collected by and hosted on G2.com.