Volunteer Impact by Better Impact Reviews & Product Details

What I like most about Volunteer Impact by Better Impact is how easy it is to use while still being fully customisable. The platform is intuitive, and whenever we’ve had questions, there’s always been someone available to help, which makes a huge difference. I especially value the ability to accurately record volunteer hours and generate reports—this will be invaluable for evidencing impact and recognising volunteers for the time and support they give. I’m hopeful that this level of recognition will also help improve volunteer retention over time. Review collected by and hosted on G2.com.

What could be useful would be to allow volunteers to upload their availability to a calender, which would then allow me to allocate shifts to them. We offer appointments, ad hoc and when volunteers are available - therefore by having this feature it would allow us to streamline this process. Review collected by and hosted on G2.com.

What we like best about Volunteer Impact by Better Impact is how it makes managing volunteers simple and efficient. At the Boys & Girls Club, we rely on a diverse group of volunteers to support programs and events, and Volunteer Impact helps us keep everything organized in one place. The scheduling tools make it easy for volunteers to sign up for shifts, and the communication features ensure everyone stays informed. Review collected by and hosted on G2.com.

One challenge we’ve experienced with Volunteer Impact by Better Impact is that it can feel a little overwhelming for new volunteers at first. There are quite a few steps to set up a profile and navigate the system, which sometimes requires extra guidance from our team. Additionally, customizing certain features to fit our specific needs can take time. Review collected by and hosted on G2.com.

I really love how customizable the system is! Review collected by and hosted on G2.com.

I wish I could schedule reoccurring emails, like for birthdays. Review collected by and hosted on G2.com.

They have been extremely helpful during our transition from our current software. No matter what the issue is, they always find a way to demonstrate how to accomplish tasks quickly and efficiently. I can add eLearning modules that help with the training of volunteers, which has been a challenge for my organization. Everything has been a smooth transition, and we go live next week! I know this software will be better than the current one and all of our volunteers will find it easy to use and make a smooth transition. Review collected by and hosted on G2.com.

There has not been anything that I dislike about Volunteer Impact at the moment. Review collected by and hosted on G2.com.

It's user-friendly for volunteers who appreciate phone apps. Customer service is top notch. They also have user groups to learn more about how others in your sector are utilizing Better Impact Review collected by and hosted on G2.com.

While there are definitely lots of options for shifts and reports, I'd like to see both expanded a bit to be more robust. Review collected by and hosted on G2.com.

I have found Volunteer Impact by Better Impact to be really user-friendly, which is great for our team as it allows us to involve multiple people with varying levels of tech ability. It has all the main points you would expect from a volunteer management software, making things straightforward. So far, the onboarding process has been pretty smooth, and communication with the team has been easy, which is making the transition go well. Review collected by and hosted on G2.com.

Nothing yet. :) Review collected by and hosted on G2.com.

My favorite feature of Volunteer Impact is the ease of use for volunteers. They find it easy to navigate and effective for their volunteer service documentation. Review collected by and hosted on G2.com.

The app is clunky and there are many steps to get where you need to go. Lots of clicking. Review collected by and hosted on G2.com.

I appreciate the robust reporting on the admin side, which meets our needs effectively. I like how customizable the Volunteer Impact view is for volunteers. The eLearning Modules and Files features are great, and the user interface is easy to navigate. Being a small nonprofit, these tools allow us to track and evaluate data we need and streamline interaction with volunteers cost-effectively. Review collected by and hosted on G2.com.

I think the Volunteer Impact volunteer view interface experience could be improved. Review collected by and hosted on G2.com.

The most helpful thing is the volunteers being able to provide their own availability and choose their own shifts. We also love the streamlined onboarding process with Better Impact vs using a mail merge or templates. Review collected by and hosted on G2.com.

The start up process, when done by myself, has been a little tedius, but that is what happens when you are integrating new software! Review collected by and hosted on G2.com.

The customer service is top notch-from the chat features, to the videos, to the paid support with our Enterprise services-I have been able expand my knowledge of the program to best suite our needs. We were able to transfer our foster onboarding to 100% remote, which has hugely increased participation in our foster program. The ability to text and email directly from the program is a huge time saver. We have over 2000 volunteers that are easily managed with this software, and it is used daily for our programs. Review collected by and hosted on G2.com.

There is a steep learning curve, so care has to be taken when you change one thing-to make sure it doesn't affect other things. The name badge creator could be super awesome if it was sharable between admins, and more editable. Review collected by and hosted on G2.com.