# Volunteer Impact by Better Impact Reviews **Vendor:** Better Impact **Category:** [Volunteer Management Software](https://www.g2.com/categories/volunteer-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 141 ## About Volunteer Impact by Better Impact Volunteer Impact: Volunteer Management Software for Nonprofits & Organizations Better Impact provides cloud-based volunteer management software trusted by thousands of nonprofits, hospitals, schools, and government agencies across North America, Europe, Australia, and New Zealand since 2000. What is Volunteer Impact? Volunteer Impact is an all-in-one volunteer management platform that helps organizations recruit, schedule, track, and engage volunteers while streamlining program administration and reporting. Purpose-built for volunteer coordinators and volunteer services teams, our software replaces spreadsheets and disconnected systems with a centralized solution for volunteer program management. Core Capabilities Volunteer Recruitment & Onboarding: Customizable online applications, automated screening workflows, digital waiver management, and background check integration Scheduling & Coordination: Self-service volunteer scheduling, shift management, automated reminders via email and text Volunteer Training: Built-in eLearning modules, training tracking, certification management Communication Tools: Mass email and SMS messaging, volunteer portal and mobile app Reporting & Analytics: Hours tracking, impact reporting, outcome measurement, exportable data for grants and compliance Volunteer Engagement: Self-service portal, mobile app, personalized volunteer profiles Why Organizations Choose Volunteer Impact ✓ Nonprofit-Focused Pricing: Affordable plans designed for nonprofit budgets ✓ ISO 27001 Certified: Enterprise-grade data security and confidentiality ✓ Free Unlimited Support: Live chat, phone, and email support included; 24/7 access to training videos and help articles ✓ Quick Implementation: 30-day free trial with setup assistance; most organizations launch within weeks ✓ Regular Updates: Continuous improvements based on sector feedback and evolving needs ✓ Proven Track Record: 24+ years serving volunteer programs of all sizes Ideal For: Nonprofits, hospitals, hospices, museums, faith-based organizations, schools, municipalities, corporate volunteer programs, and any organization managing volunteers. ## Volunteer Impact by Better Impact Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Volunteer Impact, making scheduling and reporting effortless and efficient. (36 reviews) - Users appreciate the **seamless volunteer management** offered by Volunteer Impact, enhancing tracking and autonomy for volunteers. (32 reviews) - Users value the **comprehensive reports** and enjoy the easy-to-use features for both admin and volunteers. (20 reviews) - Users commend the **top-notch customer support** from Volunteer Impact, ensuring a smooth and enjoyable experience for all volunteers. (15 reviews) - Users find **time-saving benefits** with Volunteer Impact, transforming tasks from hours to mere minutes with effective organization. (13 reviews) - Users value the **detailed reporting tools** of Volunteer Impact, enabling efficient tracking of volunteer hours and participation. (12 reviews) - Users value the **efficient communication tools** in Volunteer Impact, enhancing engagement with volunteers and simplifying interactions. (11 reviews) - User Interface (11 reviews) - Customization (9 reviews) - Donor Tracking (9 reviews) **What users dislike:** - Users find the **difficult learning curve** challenging, making it hard to fully utilize Volunteer Impact's features. (9 reviews) - Users find the interface of Volunteer Impact **not user-friendly** , leading to confusion and frustration for many staff and volunteers. (8 reviews) - Users find the interface **not intuitive** , making it challenging for volunteers, especially seniors, to navigate effectively. (6 reviews) - Users find the **setup process cumbersome** , requiring significant guidance and time to navigate the system effectively. (6 reviews) - Users find **feature limitations** frustrating, with confusing navigation and restrictive forms hindering efficient use of Better Impact. (5 reviews) - Overwhelming Complexity (4 reviews) - Users face **scheduling issues** that hinder functionality and require additional steps to manage volunteer activities effectively. (4 reviews) - Confusing Terminology (3 reviews) - Email Functionality (3 reviews) - Limited Customization (3 reviews) ## Volunteer Impact by Better Impact Reviews ### 1. Intuitive, Customisable Volunteer Tracking with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca C. | Manager of Volunteer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Volunteer Impact by Better Impact?** What I like most about Volunteer Impact by Better Impact is how easy it is to use while still being fully customisable. The platform is intuitive, and whenever we’ve had questions, there’s always been someone available to help, which makes a huge difference. I especially value the ability to accurately record volunteer hours and generate reports—this will be invaluable for evidencing impact and recognising volunteers for the time and support they give. I’m hopeful that this level of recognition will also help improve volunteer retention over time. **What do you dislike about Volunteer Impact by Better Impact?** What could be useful would be to allow volunteers to upload their availability to a calender, which would then allow me to allocate shifts to them. We offer appointments, ad hoc and when volunteers are available - therefore by having this feature it would allow us to streamline this process. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** My role is funded and therefore I have key aspects of the volunteer programme I need to report on, Better Impact will allow me to do this quickly and effectively. I am also hoping to improve on volunteer training, onboarding and retention which Better Impact will also allow me to do. ### 2. Effortless Volunteer Management with Powerful Scheduling and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Chris E. | Director of Administration and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Volunteer Impact by Better Impact?** What we like best about Volunteer Impact by Better Impact is how it makes managing volunteers simple and efficient. At the Boys & Girls Club, we rely on a diverse group of volunteers to support programs and events, and Volunteer Impact helps us keep everything organized in one place. The scheduling tools make it easy for volunteers to sign up for shifts, and the communication features ensure everyone stays informed. **What do you dislike about Volunteer Impact by Better Impact?** One challenge we’ve experienced with Volunteer Impact by Better Impact is that it can feel a little overwhelming for new volunteers at first. There are quite a few steps to set up a profile and navigate the system, which sometimes requires extra guidance from our team. Additionally, customizing certain features to fit our specific needs can take time. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Volunteer Impact by Better Impact solves several key challenges for us. Before using it, managing volunteer schedules, tracking hours, and keeping communication organized was time-consuming and prone to errors. Now, everything is centralized—volunteers can easily sign up for shifts, update their availability, and receive reminders, which reduces no-shows and confusion. For our staff, the reporting tools make it simple to track volunteer contributions and generate accurate data for grants and recognition programs. ### 3. Highly Customizable System That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Volunteer Coordinator, Community Garden Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Volunteer Impact by Better Impact?** I really love how customizable the system is! **What do you dislike about Volunteer Impact by Better Impact?** I wish I could schedule reoccurring emails, like for birthdays. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It just streamlines our processes. It has saved us (me, especially) SO much time. I'm with a municipality and manage volunteers for police, library, senior center, arts center, and more. Better Impact allows each department to get what they need and keeps it all in one place. It makes it so easy to work with the contact people for the different departments and let them access everything they need to. ### 4. Seamless Transition and Outstanding Support with Volunteer Impact **Rating:** 4.5/5.0 stars **Reviewed by:** Amira Z. | Volunteer/Foster Manager and Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Volunteer Impact by Better Impact?** They have been extremely helpful during our transition from our current software. No matter what the issue is, they always find a way to demonstrate how to accomplish tasks quickly and efficiently. I can add eLearning modules that help with the training of volunteers, which has been a challenge for my organization. Everything has been a smooth transition, and we go live next week! I know this software will be better than the current one and all of our volunteers will find it easy to use and make a smooth transition. **What do you dislike about Volunteer Impact by Better Impact?** There has not been anything that I dislike about Volunteer Impact at the moment. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Training of volunteers, adding a virtual orientation to give me more time, and communication is going to be a smoother process as well. ### 5. User-Friendly for Volunteers with Top-Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer E. | Volunteer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Volunteer Impact by Better Impact?** It's user-friendly for volunteers who appreciate phone apps. Customer service is top notch. They also have user groups to learn more about how others in your sector are utilizing Better Impact **What do you dislike about Volunteer Impact by Better Impact?** While there are definitely lots of options for shifts and reports, I'd like to see both expanded a bit to be more robust. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It's very easy for volunteers to sign up for shifts and log their hours. Phone app is nice. They can see where help is needed as well. It's easy for staff to see who is working, where, and when. **Official Response from Diana Pantchev:** > We're thrilled to hear that Volunteer Impact is making it easy for volunteers to sign up for shifts and log their hours. We appreciate your feedback about expanding options for shifts and reports, and we will take this into consideration for future updates. ### 6. User-Friendly, Efficient Volunteer Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paige D. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Volunteer Impact by Better Impact?** I have found Volunteer Impact by Better Impact to be really user-friendly, which is great for our team as it allows us to involve multiple people with varying levels of tech ability. It has all the main points you would expect from a volunteer management software, making things straightforward. So far, the onboarding process has been pretty smooth, and communication with the team has been easy, which is making the transition go well. **What do you dislike about Volunteer Impact by Better Impact?** Nothing yet. :) **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Volunteer Impact by Better Impact simplifies report writing and statistic pulling, reducing manual work. It's user-friendly, making onboarding smooth and accessible for users with varying tech skills. ### 7. Volunteer Impact Makes Volunteer Service Documentation Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sara B. | Director of Volunteer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Volunteer Impact by Better Impact?** My favorite feature of Volunteer Impact is the ease of use for volunteers. They find it easy to navigate and effective for their volunteer service documentation. **What do you dislike about Volunteer Impact by Better Impact?** The app is clunky and there are many steps to get where you need to go. Lots of clicking. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It keeps us organized and on track! Also I have pretty specific requirements for reporting and Volunteer Impact gives us the most flexibility and robust reporting. ### 8. Easy-to-Navigate Pages That Make Reporting Simple To Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Volunteer Impact by Better Impact?** It is easy to navigate around each page. **What do you dislike about Volunteer Impact by Better Impact?** Sometimes I have a problem finding the report I want. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It is easy to use, and it keeps track of the hours and I love that. ### 9. Robust Admin Features, Needs UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Cora V. **Reviewed Date:** December 18, 2025 **What do you like best about Volunteer Impact by Better Impact?** I appreciate the robust reporting on the admin side, which meets our needs effectively. I like how customizable the Volunteer Impact view is for volunteers. The eLearning Modules and Files features are great, and the user interface is easy to navigate. Being a small nonprofit, these tools allow us to track and evaluate data we need and streamline interaction with volunteers cost-effectively. **What do you dislike about Volunteer Impact by Better Impact?** I think the Volunteer Impact volunteer view interface experience could be improved. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Volunteer Impact by Better Impact allows us to track volunteers, their qualifications, and hours, eases communication, and creates a smooth onboarding process. It helps us evaluate data and interact with volunteers efficiently, all without breaking the bank. ### 10. Empowers Volunteers and Streamlines Onboarding Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney M. | Volunteer Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Volunteer Impact by Better Impact?** The most helpful thing is the volunteers being able to provide their own availability and choose their own shifts. We also love the streamlined onboarding process with Better Impact vs using a mail merge or templates. **What do you dislike about Volunteer Impact by Better Impact?** The start up process, when done by myself, has been a little tedius, but that is what happens when you are integrating new software! **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Onboarding volunteers, training videos, ease of scheduling and keeping track of volunteer availability. ### 11. Great tool for our volunteer and foster programs! **Rating:** 4.5/5.0 stars **Reviewed by:** AMBER P. | Director of Volunteer Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2025 **What do you like best about Volunteer Impact by Better Impact?** The customer service is top notch-from the chat features, to the videos, to the paid support with our Enterprise services-I have been able expand my knowledge of the program to best suite our needs. We were able to transfer our foster onboarding to 100% remote, which has hugely increased participation in our foster program. The ability to text and email directly from the program is a huge time saver. We have over 2000 volunteers that are easily managed with this software, and it is used daily for our programs. **What do you dislike about Volunteer Impact by Better Impact?** There is a steep learning curve, so care has to be taken when you change one thing-to make sure it doesn't affect other things. The name badge creator could be super awesome if it was sharable between admins, and more editable. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** We needed a virtual onboarding that had capacity to track volunteer completion. We haven't used it yet-but excited about the survey feature. **Official Response from Tony Goodrow:** > Thanks for taking the time to post a review Amber. We're glad to hear that Volunteer Impact has helped you transition to 100% remote foster onboarding and has increased participation in your foster program. It's great to know that the ability to text and email directly from the program has been a time saver for you. We look forward to you utilizing the survey feature in the future! ### 12. Feature-ish: The Myth of Functionality **Rating:** 1.0/5.0 stars **Reviewed by:** Renee D. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I like the dashboard setting… in theory. It could be a great feature—if it were designed by a functioning adult human with a decent sense of logic. At the moment, there’s just too much going on. It feels more like a scroll marathon than a “quick glance” hub. Ideally, the dashboard would show only the essential info at a glance—qualifications, alerts, hours, whatever matters most—and let me drill down if I choose to. I don’t need the whole life story of every volunteer first thing in the morning. Just the highlights, thanks. I think what I’m really craving is a Visual Care-style CRM—but for volunteers. Simple. Clean. Intuitive. Something where I don’t need to phone a friend, open 6 tabs, and light a prayer candle just to figure out where someone's working next Thursday. **What do you dislike about Volunteer Impact by Better Impact?** Honestly? About 95% of it. It’s just not user-friendly. I work with managers who are totally across Visual Care, Operoo, Centro, payroll systems—and some of them even write code! Yet many flat-out refuse to use Better Impact because the interface is so confusing. The terminology is inconsistent, and features are buried in places that make absolutely no logical sense. Where you’d normally expect to find something in a standard CRM, Better Impact chooses the least intuitive location possible. It’s like a game of hide-and-seek with core functionality—except no one’s laughing and everyone's behind on admin. The form limitations are another huge issue. Only three application forms for an entire organisation is wildly restrictive. We’d love to upload or build internal forms directly into the system, but trying to do that is, frankly, a full-time job in itself. Overall, it feels like it was designed to not make sense. It’s convoluted, clunky, and misses the mark on features that most modern CRMs just get right. The potential was there—but somewhere along the line, it got lost in a maze of tabs, settings, and frustration. And yet, here I am. Trapped in the system. Sending emails from a digital purgatory I didn’t ask to live in. Customer support is good though, although most of the time their answer is "we cant do that" but at least they do it in a timely and kind manner which i very much appreciate. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** At this stage… it’s not solving problems—it’s mostly creating them. In theory, it’s supposed to streamline volunteer management, centralise communication, and help with compliance. But in reality, it often adds extra steps, confusion, and frustration to processes that should be simple. I spend more time helping staff understand the system than actually using it effectively. Things like form limitations, confusing navigation, and inconsistent terminology mean it’s rarely the smooth experience it promises. I can see the intention behind what it’s meant to solve, but the execution falls short. Instead of simplifying workflows, it often adds complexity and roadblocks—leaving staff discouraged and relying on other systems to fill in the gaps. ### 13. A Game Changer that Allowed us to Expand Quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Beth Z. | Community Engagement and Volunteer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** It centralizes all of our volunteer management in one place, with customizable access levels for different admins. The robust reporting features help us make data-driven decisions that support our growth and volunteer engagement—and the customer support is truly second to none! **What do you dislike about Volunteer Impact by Better Impact?** More automation is needed, especially as AI develops; e.g. once a background check comes back clear, the next steps of eLearning should be sent out. If you click a qualification, or click "Accepted" to a sub-account, additional automated steps ought to occur. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Quite simply, there is no way we could have grown from a small grass roots nonprofit to a regional nonprofit in two short years without this software. Although we purchased the software to expedite onboarding and to have a single place of truth for volunteer records, it's actually the reporting features that have been most impactful to our organization. Through data, we make impactful strategic changes, saving us time and money. The robust reporting tools help us track recruitment effectiveness, understand volunteer departures, measure consistency of volunteers, and reduce "valleys" in the volunteer experience, and so much more. Furthermore, we were able to calculate our Volunteer Acquisition Cost through our monthly dashboard; it was a hidden cost of our volunteer program that was previously not being incorporated in our growth model. **Official Response from Tony Goodrow:** > Thank you Beth. We truly appreciate you sharing your positive experience with Volunteer Impact. We're glad to hear that the software has supported your organization's growth and volunteer engagement. We understand the importance of automation and will continue to work on enhancing the platform's capabilities. ### 14. Better Impact Review: A Game Changer for Our Volunteer Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kylie C. | Volunteer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** Implementing Better Impact has truly transformed the way we manage our volunteer program. It has significantly reduced our reliance on paper and centralised all our information into one easily accessible platform. Now, management can view everything at a glance. The support from the Better Impact team during implementation was outstanding. Not only are we able to speak directly with knowledgeable staff, but we also have access to a library of instructional videos that guided us step-by-step. One of the most impactful changes has been the automation of our volunteer onboarding process. Instead of spending hours chasing potential volunteers, we now send a simple link for online applications. From there, an automatic email invites them to book into an information session—saving us countless hours and reducing administrative burden. All our volunteers now clock in and out using the Better Impact app, and all training modules are hosted within the platform. The system even notifies both management and volunteers when training is due to expire, which has taken a huge load off our volunteer manager’s shoulders. Better Impact has made the role of our volunteer manager far less stressful. At a glance, they can see who is currently clocked in, upcoming birthdays and anniversaries, and which volunteers need to complete training. The combination of real-time human support and easy-to-follow video tutorials makes Better Impact an invaluable tool for any organization managing volunteers. **What do you dislike about Volunteer Impact by Better Impact?** However, there are a few areas where Better Impact could improve. Setting up limited administrative access is time-consuming and not as intuitive as we’d like. It often requires back-and-forth communication to ensure the correct permissions are in place. Additionally, the system currently lacks the flexibility to make specific client information visible to volunteers connected to those clients. For our service, which relies heavily on referrals, this means duplicating information in two separate sections—an inefficient workaround. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** One of the most valuable features has been the automation of our volunteer onboarding process. New volunteers receive a link to apply online, followed by an automatic email inviting them to book into an information session. This has saved us significant time and reduced administrative follow-up. **Official Response from Tony Goodrow:** > Thank you for your thorough review Kylie. We're thrilled to hear that Better Impact has transformed the way you manage your volunteer program and that our support team has been outstanding during the implementation process. We appreciate your feedback and as always, will take your suggestions for improvement into consideration. ### 15. Excellent Volunteer Management and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Corrie-Ann C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** One of the best things about better Impact is the reporting, you can run a thousand reports exactly to your specifications and needs! You also have chat-based help at your fingertips, which can help you along the way. For your first year, I highly recommend the better impact plus model to ease in with integrations and moving volunteers from different platforms, it is the best investment! You get access to the best assistance and help guides you could need, one-on-one specialized training, check-ins and guided assistance for the the first year really helped getting the ball rolling. The help guides are not just for the admins, volunteers have access to help guides to assign with simple tasks, like logging and a password reset to more complicated tasks like signing up for shifts. Volunteers like the software too! Many of our volunteers already use the software for other organizations, so the ease of use on both sides makes the switch a breeze! **What do you dislike about Volunteer Impact by Better Impact?** I would not say there is many downsides to using the better impact software, there is a learning curve on updating the volunteer page takes some getting used to. When creating new profiles for merging your volunteers, there can be a small hiccups with merging an existing volunteer account with a new one - but this is easily fixed with emails to your volunteers and the assistance of the chat-bot function. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Volunteer management is always a problem for non-profits, it's no secret that we run on volunteers. Having a simple and easy to use solution is by far one of the biggest time savers! **Official Response from Tony Goodrow:** > We're thrilled to hear that you're enjoying the reporting features and the chat-based help in Volunteer Impact! It's great to know that it's been beneficial for your organization's volunteer management. We appreciate your feedback and are glad to hear that the software has been a time saver for your non-profit. ### 16. What we were looking for in a Volunteer Management Software solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Volunteer Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** We are new to Better Impact and about to roll out to our volunteers. The experience so far has been very positive. The software has been fairly user friendly for a new person but not always intuitive so takes a bit to figure out but once you do it seems to make logical sense. So far it does everything we were looking for. We will see how it goes after roll out. Ease of use is OK and acceptable but there is a learning curve to figure it out. We are going to starting the Implementation process soon and are making a process to do that effectively and the rep gave us some best practices. Customer support so far had been great but have not used the chat function much yet. We haven't integrated it on our website yet but it seems like it will be fairly easy to do. I have been working on setting Better Impact for the past couple weeks and there is a significant amount of time required in set up. **What do you dislike about Volunteer Impact by Better Impact?** It is not always intuitive and also there is limited flexibility so we are not able to change what is presented to the end user as we work out how we want the App and Web portal to display. Some parts seem impersonal from the volunteers perspective especially the initial screen that asks them to create an account or to log in. I would like to be able to change the messaging, add a photo and customize the look better. Overall the esthetics are dated and would like it to look more like modern apps (Applish :) ). Better Impact was better than most competitors we considered but not the best. I want the user experience on volunteer end to be beautiful and intuitive especially for technology illiterate people (we have a large senior volunteer base). **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Allowing us to manage and grow our volunteer base. It allows volunteers to volunteer autonomously by setting there availability, signing up for shifts. It gives us to accurately track volunteer hours, shifts missed, volunteers that have or are starting to be inactive. The biggest hope with software is to save time, allow my team to focus on growing our volunteer base, improve training, volunteer opportunities, shift responsibility of scheduling etc to program managers **Official Response from Tony Goodrow:** > Hi Chris. We're glad to hear that you've generally had a positive experience with Volunteer Impact so far. We understand that there may be a learning curve, but we're here to support you every step of the way. If you have any questions or need assistance during the implementation process, please don't hesitate to reach out to our customer support team. ### 17. Excellent, User-friendly Volunteer Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Char H. | Volunteer & Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** With 250 volunteers, I love that I can view the volunteer schedule, print reports, and communicate with volunteers, all in one program. It's great that I can customize application forms, volunteer roles, qualifications, create email templates and volunteer groups. These features save so much time and keep things running smoothly on a daily basis in our organization. The volunteers have expressed that the system is very user-friendly for signing up for volunteer shifts. Some of our volunteers use Better Impact for more than one organization that they volunteer for, and they really enjoy the continuity. I also appreciated having the Support Team import all of our current volunteers when we first started with Better Impact 3 years ago. **What do you dislike about Volunteer Impact by Better Impact?** The one feature I would find very helpful would be to allow volunteers to block out calendar dates that they are unavailable or away on vacation. Currently, there is only a general availability feature. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Better Impact solves my communication challenges by allowing me to send bulk emails to the volunteers. I can send to all volunteers or select groups of volunteers based on their roles. The email templates save me a lot of time. I used to have to manually count volunteer hours and input into a spreadsheet. Better Impact allows me to select the information I need and it will generate a report I can download. This is so helpful to pass on to our Executive Director and Board Members. **Official Response from Tony Goodrow:** > Thanks you for such a comprehensive review Char. We're thrilled to hear that Volunteer Impact has been a valuable tool for managing your volunteers efficiently. We appreciate your feedback and are glad to hear that the system has saved you time and helped keep things running smoothly in your organization. ### 18. Comprehensive Volunteer Software **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn v. | Director of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** We have used Better Impact for just under a year, and it has been a game changer for our K-12 school's volunteer program. We use it daily and will track close to 5,000 hours before the year is up! I really appreciate the ease of use, the ability to add qualifications, and the hour tracking. The qualifications feature is a game changer for us - we need all volunteers working with children to have a criminal record check. If this qualification isn't checked off, they won't even see volunteer opportunities they aren't qualified for. I also like that we can schedule activities, but volunteers can also claim hours for activities that can't be scheduled. It took me about a week to set it all up. I did a staff demo and provided them with a detailed instruction sheet to use when entering volunteer opportunities. I've had a few of them pop into my office, but they caught on quickly as well. I've had one-on-one support calls every 3-4 months, which have been super helpful. The rep takes a look at our setup and recommends ways to improve. I've contacted customer support a few times, and they've always responded quickly. **What do you dislike about Volunteer Impact by Better Impact?** I can't think of anything I don't like. I've been really impressed! **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Better Impact has enabled us to centralize our school's volunteer opportunities. It has also given staff and teachers peace of mind that if a parent signs up to volunteer, they have the necessary qualifications, e.g., a criminal record check. **Official Response from Tony Goodrow:** > Thank you for such a comprehensive review Evelyn. We're thrilled to hear that Volunteer Impact has been a game changer for your school's volunteer program! It's great to know that the ease of use, qualifications feature, and hour tracking have been so beneficial for you. We appreciate your feedback and are glad to have you as a satisfied customer. ### 19. Best of Breed **Rating:** 5.0/5.0 stars **Reviewed by:** John O. | Founder and Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** It is a customer self-service application that has the flexibility to handle almost any volunteer needs. This means that the need for staff is greatly reduced because the work is done by the volunteers. The client application runs on a smart phone or a computer to give greater flexibility to volunteers. **What do you dislike about Volunteer Impact by Better Impact?** The biggest issue that I have been asking for years is an addition to the application creation is a multiple choice check box field. We are veteran organization and we want to know to which service(s) the applicant has served. Currently we have to create a check box field for each service, which takes real estate on the application itself. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Our collaborative work with multiple organizations and we offer our services to any who wish to recruit and manage volunteers. We want to create a link they can put on their web site from BI. **Official Response from Tony Goodrow:** > Hi John. We appreciate your positive feedback about Volunteer Impact's flexibility and customer self-service capabilities. We understand your frustration with the lack of a multiple choice check box field and will pass this feedback along to our development team for consideration in future updates. ### 20. Great for reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Liz F. | Volunteer Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** Volunteer Impact allows us to streamline and improve volunteer onboarding and training, ensuring that the volunteer expressions of interest turn into actual volunteers. It can look complicated but is easy to learn. Customer support is responsive and helpful. **What do you dislike about Volunteer Impact by Better Impact?** There are a few features that I would like to see included - such as the ability to automatically send emails to volunteers for birthdays and anniversaries. I do know that they are working on this feature though. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Volunteer Impact helps us have our training and documentation all in one place allowing us to ensure ease of onboarding. We can also pull reports from Volunteer Impact easily and manipulate the data in Excel which helps us demonstrate the impact our volunteers have, helping to ensure ongoing funding of volunteer programs. **Official Response from Tony Goodrow:** > THanks for review Liz! We're glad to hear that Volunteer Impact has been helpful in streamlining your volunteer onboarding and training process. We appreciate your feedback on the features you'd like to see included, and we're continuously working to improve our platform to better meet the needs of our users. ### 21. All Our Volunteer Data in One Place for Easier Recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Libraries | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Volunteer Impact by Better Impact?** Having all of my volunteer data including contact information, skills information and other demographics has really been helpful when trying to recruit volunteers for various projects. **What do you dislike about Volunteer Impact by Better Impact?** What is least helpful is that some users have experienced difficulty in navigating the system. Maybe make the system more intuitive. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It helps us to keep volunteers current on the types of opportunities that are available. ### 22. Allows more time for the important things **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley J. | Volunteer Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I love the fact that Better Impact helps make our application and onboarding process much quicker. Instead of having everything printed and stuffed in binders, it's secured on the web server and easily accessible within minutes. I also love the fact that Better Impact helps keep historical logs of hours volunteered. **What do you dislike about Volunteer Impact by Better Impact?** I wish that Better Impact allowed you to add "Group Organizations" for volunteers - eg: a company whose individuals aren't necessarily logging individual hours, but for the company as a whole. I also wish we were able to alter the scheduling to NOT include Saturdays and Sundays. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Better Impact is decreasing our onboarding time which allows me to sort through applicants and get them signed up, started and on the volunteer floor much quicker than before. **Official Response from Tony Goodrow:** > Thanks for the feedback Melanie. We're thrilled to hear that Volunteer Impact is helping to streamline your application and onboarding process, and most importantly, giving you time to spend on the more important things! If you don't want to log hours individually for members of a group, you could log the whole groups hours under the group leader. Please reach out to the Members Success Team through chat if you need any assistance with this. ### 23. All-in-One Platform That Meets Every Need **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Volunteer Impact by Better Impact?** Able to integrate all my needs in one platform. **What do you dislike about Volunteer Impact by Better Impact?** Nothing actually! Everything I need is in one spot. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** I am able to integrate all my volunteer orientation steps. ### 24. Effective and Efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany . | Volunteer Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I can tell that it has been improving over many many years through feedback from volunteer coordinators, because the features are exactly what I need! **What do you dislike about Volunteer Impact by Better Impact?** I don't like that I can't set max # of volunteer spots (autolock) on activities where volunteers who are qualified can self-schedule. I don't understand why this isn't possible, and just allowing volunteers who are qualified to self schedule on a first come first serve basis until the max # of spots has been reached. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** data entry and having information stored in so many different places. It's making everything more centralized for us and allow our volunteers more opportunities to take initiative. It's helping us utilize volunteer's qualifications and interests and match them to positions so much better! **Official Response from Tony Goodrow:** > We're thrilled to hear that Volunteer Impact is helping to centralize your data and provide more opportunities for your volunteers. If I understand your concern about setting the maximum number of volunteer spots correctly, I believe that our software can actually accommodate your need. Someone on our Member Success Team will reach out to you about how this can be done. ### 25. Comprehensive Volunteer Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Fiona C. | Project and Volunteer Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** The ability to create a customised volunteer home page, positions descriptions and application form, to produce a streamlined application process. It was a really useful way to gain volunteer hours for our annual report. **What do you dislike about Volunteer Impact by Better Impact?** It may not be useful for our older age cohort of volunteers, who don't tend to utilise the system, or some of our volunteers who work on an ad-hoc basis. Hence, I found that I wasn't using it very frequently. It's quite complicated to set up at first, although I had a lot of support from the Better Impact team. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** How to get an accurate number of annual volunteer hours. A smooth online application process, particularly for event volunteer and younger volunteers who are familiar with VI. **Official Response from Tony Goodrow:** > Thank you for sharing your experience with Volunteer Impact Fiona. We're pleased to hear that it helped you gain volunteer hours for your annual report and provided a smooth online application process. ### 26. Volunteering made simple **Rating:** 4.0/5.0 stars **Reviewed by:** Mike L. | Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Volunteer Impact by Better Impact?** This makes the general volunteer onboarding process smooth and well-automated in a way that allows for less stress on administration within companies. They also have fantastic help guides for people who run into issues while using the software either as a volunteer or as an administrator. **What do you dislike about Volunteer Impact by Better Impact?** There is no option to save and return to eLearning trainings at a later point which makes the volunteer onboarding process much more tedious. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** The streamlining of email communication between administrators and volunteers has made my job of outreach much more easy. Instead of needing to send individual emails to the volunteers, I'm able to create templates that I can send to volunteers with the press of a button **Official Response from Tony Goodrow:** > Thanks for the review Mike! It's great to hear that our software has streamlined email communication for you, making outreach easier. We aim to simplify administrative tasks to allow you to focus on your volunteer engagement efforts. We appreciate your feedback about the eLearning trainings. We will definitely consider adding the option to save and return to trainings in the future to improve the volunteer onboarding process. ### 27. Excellent platform for scheduling volunteers and tracking hours. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I enjoy the scheduling feature the most. I like all of the customizations on the Admin side and how easy it is to use on the volunteer side. **What do you dislike about Volunteer Impact by Better Impact?** As a newer volunteer administrator, I would like more support for my volunteer program as a whole. The badges are fairly limited especially since there is not a public-facing aspect to volunteer profiles. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It definitely solved my scheduling issue. Instead of using emails and spreadsheets to schedule volunteers, Volunteer Impact lets me take a more hands-off approach, allowing for more time for other parts of my job. Many volunteer administrators like myself do not wear just the volunteer coordinator hat so this time-saving aspect is super important. **Official Response from Tony Goodrow:** > Thanks for chiming in Nicole! We're thrilled to hear that Volunteer Impact has helped you solve your scheduling challenges and provided you with more time to focus on other responsibilities. ### 28. The Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Cassie R. | Volunteer and Engagement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Volunteer Impact by Better Impact?** Better Impact is one of the most user friendly VMS on the market. I've used so many different platforms and have had two jobs switch over to it from other software. It's easy to implement especially for volunteers who might struggle with technology. It's affordable and feature rich. It also integrates seamlessly with our current background check process. Talking to the support team in through the setup process was easy and they were super helpful! Our volunteer software is now something volunteers want to use and use daily. This will also gives us greater opportunities for community engagement! **What do you dislike about Volunteer Impact by Better Impact?** The biggest downside was not having it to be honest. It's the best platform I've used, especially when you consider the price point. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** One of the hurdles for our program was being able to process background checks and creating identifying badges for the volunteers. BI solves both of those issues! Our previous software also posed a huge security risk by not having secured volunteer accounts. **Official Response from Tony Goodrow:** > Thank you for your kind words Cassie! We're so pleased that Volunteer Impact has been a valuable tool for your organization. It's great to hear that it has been easy for volunteers to use and has helped to address important security and administrative challenges. ### 29. Great Volunteer Management module but needs improvement for Client Management Module **Rating:** 2.5/5.0 stars **Reviewed by:** Urszula F. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Volunteer Impact by Better Impact?** Great for volunteering programs offering not facing client/personal services/activities. Software options include scheduling volunteers, easy email communication with volunteers and each volunteer can log their hours spent on service. Administrator dashboard with easy access to volunteer profiles. Customization of all information on Volunteers and Clients Knowledge base is very good, and customer support is Great! **What do you dislike about Volunteer Impact by Better Impact?** Our agency provides in-person services for seniors. cross-reference between volunteer-activity-client is important for us. We are using Better Volunteer and Client management modules. The biggest obstacle for us is that you can't assign multiple clients to the activity. Creating connection between client, activity and volunteer requires 3 separate steps which is time consuming. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Online access for unlimited administrators and keeping all data in one place makes volunteer and client management much easier. Display of volunteers and clients with different status is very helpful with monitoring volunteer engagement and matching clients with volunteers. Email communication within the software eliminated the need of using Constant Contacts for communicating with volunteers and admins. **Official Response from Tony Goodrow:** > Thank you for your detailed feedback Urszula! We're glad to hear that you find the Volunteer Management module helpful for your programs. We understand your concerns about the Client Management module and will take your feedback into consideration for future improvements. ### 30. Excellent resource for volunteer managers and volunteers! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate W. | Volunteer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I appreciate the app, and volunteers do too! I love to ease of reporting and our volunteer program has been completely improved by allowing volunteers to remove themselves, AND notify other volunteers who are trained to do what they are needing a replacement for! I love the templates for emails and also appreciate the text function! Scheduling shifts for different volunteer opportunities is easy and quick, especially for those last minute needs! Volunteers were nervous to make the change as I had changed program about 2 years earlier to Volgistics, but that change to Better Impact was easy! It is the first thing I do in the morning and the best way to close out the day, checking and double checking to make sure we have volunteer coverage all over! I LOVE my Better Impact contact Christina, who helps answer different questions/curiosities and provides clarifications and recommendations. **What do you dislike about Volunteer Impact by Better Impact?** I wish you all had an app for admins. Right now, I have to log into the admin login through a bookmark on my phone in page to access daily schedules Also wish I could save drafts of emails so I can navigate around Better Impact and not miss a beat with an email i am in the process of writing, especially if I am writing an email to a volunteer and need to check their account for details. I would LOVE an easier way to create/update orientation/training modules! Mine are so outdated and I am actually dreading updating them:( I love that you all have integrated the feature of getting volunteer signatures to confirm understand/receipt of specific information, and I have had a call to learn about it, but still a little confused and have not taken that leap, but would love to for several things, such as signing to confirm that you have read and understand our Volunteer Waiver, Volunteer Handbook, and our Essential Capabilities of Volunteers. But I love Better Impact and constantly learning new things about it! **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Coordination of applicants to be matched with activities they are interested in and taking them through a very organized onboarding process, which helps the process move along, and helps me to keep track of everyone and where they are in their own process, depending on what they are interested in! **Official Response from Tony Goodrow:** > Thank you for the thorough review Kate. We're thrilled to hear that Volunteer Impact has been such a valuable resource for you and your volunteers! We have some good news for you! You can actually retrieve a draft email if you have to move away to another part of the software. Look under the File tab just above where you compose an email and you'll find "Restore Last Draft". ### 31. Better Impact transformed the way I manage volunteers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** started using Better Impact 11 years ago as a volunteer coordinator for a nonprofit, and I loved it from day one. It made my job so much easier—no more messy Excel sheets or unreliable reports. The software is intuitive, easy to learn, and incredibly reliable. Whenever I’ve needed help, the support team has been quick to respond. I especially want to thank Livia for her kindness, patience, and deep knowledge of the system. A year ago, I moved to another nonprofit, and the first thing I did was request Better Impact. I couldn’t imagine managing volunteers without it. With BI, I’m always in control of our volunteer data—anytime, anywhere. I highly recommend it to any organization that wants to manage their volunteers more efficiently and effectively. **What do you dislike about Volunteer Impact by Better Impact?** Like anything new, the implementation process can feel a little confusing at first. But with the help of the tutorials and the excellent customer service team, it’s easy to learn and get comfortable with the system. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Data management and reports **Official Response from Tony Goodrow:** > We're thrilled to hear that Volunteer Impact has had such a positive impact on your volunteer management experience! We're glad to hear that our software has made your job easier and that our support team, especially Livia, has been helpful. Thank you so much for taking us with you as you moved to a new organization! ### 32. Works well, but could use a bit of a redesign and more communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** Their chat feature is pretty easy to use and, typically, someone gets back to you very quickly. I appreciate that we can create two "different" platforms for different parts of our company. You can also include required questions on an application and then make opportunities open just for the people who answered those questions a certain way. **What do you dislike about Volunteer Impact by Better Impact?** Better Impact can be hard to navigate. It can take a long time to figure out which tab to select to get to where you want. It also uses non-specific names, like "application 1" and you can't change these. They offer a library of videos and documents on how to do things, but sometimes it's on an older version of the software, and sometimes it doesn't answer what you're looking for. You also don't get an email when people sign up and volunteers don't get an automatic email once they've been accepted. Both of those would be a great improvement. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** We cover the entire state, which is rural, and large. Better Impact is helping us reach beyond our town to those throughout the state who would like to interact with us more. It gives us a new way to connect with the state. **Official Response from Tony Goodrow:** > We're glad to hear that Volunteer Impact has helped you expand your reach across the state. When you have a minute, please reach out to our Member Success Team through the chat to learn how you can automatically receive an email when a volunteer applies. ### 33. Excellent Platform for Volunteer Scheduling & Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** A user-friendly cloud-based platform that makes complexing scheduling of volunteers clean, strategic and trackable. Whether scheduling is volunteer driven or assigned by the organization, Better Impact allows for a one-shot overview of needs, resources and gaps. It has made communication more efficient and has plenty of band-width in terms of functionality to expand as needed. The dashboard is a great feature and provide useful and compelling analytics of your volunteer engagement and commitment overall. With a program operating non-stop and driven by volunteer resources, Better Impact is used on a daily basis. Implementation was straightforward and the onboarding support of the Better Impact team in terms of training on each module was excellent. **What do you dislike about Volunteer Impact by Better Impact?** When utilizing the system, pay attention to inactive versus archived volunteers. You will be billed for inactive volunteers so it is best to have a process to assess and archive those individuals as appropriate. This also helps focus the data providing more accurate analytics. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Resourcing out non-profit meal service is critical to having enough hands on deck 4-days per week. When properly configured to activities and tasks, it make identifying resource gaps quick and clear allowing for proactive steps versus scrambling to fill a gap. **Official Response from Tony Goodrow:** > Thank you for sharing your positive experience with Volunteer Impact by Better Impact. We're glad to hear that the platform has streamlined your volunteer scheduling and made communication more efficient. We appreciate your feedback and are committed to providing excellent support and functionality for your volunteer management needs. ### 34. Excellent Customer Service and Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** It has streamlined many of our processes. We went from having 10+ spreadsheets tracking different data and now we have it all in one place. It is amazing and has saved staff so much time. Learning the program was easy, and training volunteers on the use of the program was also easy. Customer support is excellent and always quick to assist. Use the program daily for volunteer tracking, reports, etc. Easy to implement and integrate and make it work for our program. I love the ability to change fields to collect only what we need and we can update it as necessary. Highly recommend. **What do you dislike about Volunteer Impact by Better Impact?** The only thing I wish was more improved is the online training platform. I would love to use that to move all of our trainings online and have everything in one place, VolunteerImpact, but otherwise, it is great. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** We took 10+ spreadsheets and moved everything into Volunteer Impact. Saving staff time and missing data. Our reports are much easier and volunteer communication has improved greatly. **Official Response from Tony Goodrow:** > Thank you for sharing your positive experience with Volunteer Impact. We're glad to hear that the program has made volunteer tracking and reporting easier for you. We understand your feedback about the online training platform and will take it into consideration for future improvements. ### 35. Going from managing hundreds of volunteers, schedules and hours on paper to this software - amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn G. | Community Relations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** Allows to efficiently keep track of all volunteers, the progrms they serve, their schedules and hours. Previously this was manually done on paper, so this software has made our life so much better. **What do you dislike about Volunteer Impact by Better Impact?** The biggest downside we challenge is getting all volunteers engaged in using it. Many of our volunteers are seniors themselves and don't do computers or phone apps. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Having the various reporting options is great - allows us to create what we need with results in minutes. This is a costs savings. Also, the ability to communicate to our volunteers for various things - it's quick and easy and captured in the history files for future reference. **Official Response from Tony Goodrow:** > Thank you for your comments Dawn! We're thrilled to hear that Volunteer Impact has made such a positive impact on your volunteer management process! ### 36. A Weight Off My Shoulders **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki T. | Manager of Volunteer & Community Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Volunteer Impact by Better Impact?** I'm still discovering all the things this system can do. The transfer of data from our old system was seamless and my contact was so helpful in answering our questions. I also like the autonomy it grants our volunteers which takes some of the daily burden off of us but allows us to monitor what's going on. **What do you dislike about Volunteer Impact by Better Impact?** Because we have admin access, I've found it difficult to guide new users - aka see what they see and walk them through it. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Scheduling hundreds of volunteers for a single event - we used to do that by hand and now I can sleep! **Official Response from Tony Goodrow:** > We're delighted to hear that Volunteer Impact has made scheduling volunteers for events much more efficient for you. We appreciate your feedback about the autonomy it provides to volunteers and the support it offers your team. We understand that guiding new users in any new system can be a challenge and are always looking for ways to improve the onboarding process for administrators. ### 37. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I love the fact we were able to build a volunteer application within the database. The volunteers get a automatic email after filling out the application and they are able upload their resumes and certifications within the application. This has cut down the onboarding time significantly. The ease of integration and implementation is great. Also, the customer services is great. They respond quickly to any question I have. **What do you dislike about Volunteer Impact by Better Impact?** It would be nice to view the schedule in a customizable calendar format that I can print. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It is solving the onboarding time and we are able to process applications faster. **Official Response from Tony Goodrow:** > Thank you for the feedback Jessica. We're glad to hear that you find Volunteer Impact easy to use and that it has helped cut down onboarding time significantly. ### 38. Great Volunteer Tracker/Manager **Rating:** 4.5/5.0 stars **Reviewed by:** paul@komcpc.com J. | Executive Director, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I love how much you can do with the Better Impact. From tracking hours to creating events for both the public and volunteers, BI has what we need to make the volunteering experience more enjoyable and easier for them to be engaged. **What do you dislike about Volunteer Impact by Better Impact?** Having such a robust offering to the end user requires a bit of time to learn to navigate. I still haven't tapped in to the full potential of BI, but I am well-versed with the areas of the program that we use often. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** The main reason why we continue to use BI vs. other volunteer management programs is because of all the features it offers. It makes signing up for the volunteer events easy for them and tracking the hours how we need to for our year end report is easy. **Official Response from Tony Goodrow:** > Thank you for your review Paul. We're glad to hear that you're finding Volunteer Impact so useful for tracking hours and creating events. We understand that learning to navigate all the features can take time, but we're here to support you every step of the way. ### 39. Extremely useful **Rating:** 4.5/5.0 stars **Reviewed by:** Kasey R. | Director of Education and Volunteer Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Volunteer Impact by Better Impact?** I like that I can run reports as a volunteer and see how many hours are contributed to which activity. It's also easy to navigate and find opportunities that I am interested in. From the admin side, I like that I can run a lot of different reports and print off calendars for other staff members. It also lets me see who is contributing what hours and where. **What do you dislike about Volunteer Impact by Better Impact?** That I can't always see who else is signed up in volunteer mode. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** I no longer have to track hours manually **Official Response from Tony Goodrow:** > Thank you for sharing what you like about Volunteer Impact by Better Impact Kasey! We're happy to hear that you find the reporting features helpful for both volunteers and admin staff. ### 40. The program is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua J. | Deputy Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Volunteer Impact by Better Impact?** The program is amazing! The online training modules are very user-friendly, and the reporting features provide clear, detailed information that’s easy to access. The time tracking system is excellent — we especially love the QR code clock-in and out feature, which makes managing time entries simple and efficient. Highly recommend! **What do you dislike about Volunteer Impact by Better Impact?** We have not really found anything wrong with the program **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** We have only had some issues with embedding videos to the online training but was resolved after check in with staff and they helped us walk through the issue. **Official Response from Tony Goodrow:** > Thank you for your positive feedback Joshua! We're glad to hear that the time tracking system is making time management easier for you. We appreciate your recommendation and look forward to continuing to support your organization. ### 41. Using Volunteer Impact moved our organization into the 21st Century **Rating:** 5.0/5.0 stars **Reviewed by:** munya r. | Volunteer coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** Our organization has 4 locations that rely on volunteers, so having the enterprise feature has been a game-changer for us. It's much easier to organize all the stages of a volunteer's lifecycle. The Kiosk feature was easy to set up and has elevated our volunteer tracking capabilities. **What do you dislike about Volunteer Impact by Better Impact?** I haven't come across anything I don't like so far. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** The volunteer impact has helped us in our recruitment and onboarding process by allowing us to advertise more effectively, as well as providing volunteer training modules all on one platform. **Official Response from Tony Goodrow:** > We're thrilled to hear that Volunteer Impact has been a game-changer for your organization, especially with the enterprise feature and Kiosk feature. Thank you for sharing your positive experience Munya! ### 42. Highly recommended for organisations looking to streamline volunteer coordination! **Rating:** 4.5/5.0 stars **Reviewed by:** MILA H. | Head of PEOPLE AND CULTURE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** We've been using Better Impact for managing our volunteers and the experience has been smooth and effective. The platform is user-friendly, both for administrators and volunteers. Features like automated communication, shift scheduling, and easy reporting have saved us a lot of time. The support team is responsive, and the online knowledge base is great for troubleshooting. Our volunteers appreciate the simplicity of logging in, signing up for shifts, and accessing their hours. Highly recommended for organisations looking to streamline volunteer coordination! 📸 Screenshot from our dashboard gives a great deal of confidence about the system features and how it helps organisations. **What do you dislike about Volunteer Impact by Better Impact?** Nothing that limits the ability to do smart work using Better Impact system! yay! **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Records keeping and proactive communication and engagement with volunteers **Official Response from Tony Goodrow:** > Thank you for your positive feedback Mila! We're delighted to hear that you've found Volunteer Impact to be user-friendly and effective for managing volunteers., and glad to hear that your volunteers appreciate the simplicity of using the platform. We truly appreciate your recommendation! ### 43. Functional and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jirehl C. | Events Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** What I like best about Volunteer Impact is that it helps the ease of sign up for volunteers and how we are able to track their hours through various ways. **What do you dislike about Volunteer Impact by Better Impact?** Better Impact could improve how I could download the volunteer sign ups instead of just printing it from the page. Would be nice if it could be imported as excell sheet. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It helped me track the number of hours each volunteer contributes, which helps us report the impact to the donors. **Official Response from Tony Goodrow:** > Thanks Jirehl. We're glad to hear that Volunteer Impact has been helpful in easing the sign-up process for volunteers and tracking their hours. If its the schedule of volunteer signups you would like to download, please reach out to the Member Success Team through the chat for some help in doing this. It is something that software can do. ### 44. Been a huge help in scheduling but is a process to get volunteers to use it **Rating:** 4.0/5.0 stars **Reviewed by:** Daisy H. | Assistant food bank coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I love the way it can provide volunteers with their schedule only and not seeing everyone elses. They are able to send myself emails regarding the schedule and log hours **What do you dislike about Volunteer Impact by Better Impact?** I wish it was a bit more user friendly. It would be great to send a mass email out with each of their unique schedules for the month. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** I am not sure what they are addressing. I am a new member with Better Impact, but am loving the new design layout! **Official Response from Tony Goodrow:** > Thank you for your feedback Daisy. I'm happy to hear that the scheduling function and the ability for volunteers to see their own schedule (online or in the app) is a big help for you. ### 45. Excellent Volunteer Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Colten U. | Manager, Telephone Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** This product has helped cut back our recruitment and onboarding time, it tracks our annual trainings and I really appreciate how we can customize it to fit our needs. **What do you dislike about Volunteer Impact by Better Impact?** The scheduling aspect is difficult for us to manage as we're not capable of customizing it to meet our agency needs. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It cuts down on time. We don't have to spend time processing and tracking applicants and trainees as the system does it for us. It keeps it nice, organized and fluid. **Official Response from Tony Goodrow:** > We appreciate your feedback on the customization challenges with scheduling. If you haven't already, please reach out to the Member Success Team to discuss you needs. They might have an way to accomplish what you need and/or can help formulate a product suggestion. We're really pleased to hear that Volunteer Impact has helped streamline your recruitment, onboarding processes and trainings. ### 46. Very functionally helpful but the physical layout and interface could be better. **Rating:** 3.0/5.0 stars **Reviewed by:** Alizah C. | Freelance Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** It's very comprehensive and has almost* all of the reports I would want.` **What do you dislike about Volunteer Impact by Better Impact?** The interface is challenging to navigate. It's not very intuitive. It could be a lot more user--friendly with bigger fonts, less cluttered lists, and easier access to pdfs that look good when you print them. I ended up manually copying and pasting all shifts onto and excel spreadsheet because it was so hard to use. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It is a one-stop shop to get all volunteer business done. **Official Response from Tony Goodrow:** > Thank you for your comments Alizah. We appreciate your feedback on the physical layout and interface. We are constantly working to improve the user experience and will take your suggestions into consideration for future updates. ### 47. It has been delightful. The staff are extremely helpful. They follow up and are prompt. **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie C. | Volunteer Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I enjoy how straight forward it. It's very user friendly. Just so many features. I like you can actually talk to someone if you have problem, not just via email or chatting. **What do you dislike about Volunteer Impact by Better Impact?** As of yet I do not have anything I do not like. For myself it's a lot to set up right now, but the support from Better Impact has been wonderful. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** The problem Better Impact is solving is efficient communication between myself and the volunteers/students. I can now tailor my emails and send them out mass easier versus doing individual emails. Moving forward as I start using the scheduling feature more that will take a load off of me and makes things easier. **Official Response from Tony Goodrow:** > We're thrilled to hear that you find Volunteer Impact by Better Impact to be user-friendly and that you appreciate the prompt and helpful support from our staff. We're here to make your experience as seamless as possible. ### 48. Great Service, Stellar Team **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** I, my volunteers, and my staff really love the user friendly interface. Also, the ease of scheduling and instantaneous updates are so helpful for everyone. **What do you dislike about Volunteer Impact by Better Impact?** I don't dislike anything specific. The Better Impact team continues to build on suggestions and ease of access solutions from their users. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** It replaced an entire position allowing for those resources to be designated as a new member of our program team. The ROI has been a game changer for my organization. **Official Response from Tony Goodrow:** > Thank you for your positive feedback Steven! We're glad to hear that Volunteer Impact has been a game changer for your organization, allowing you to reallocate resources. ### 49. A Game-Changer for Volunteer Coordination and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Ernest I. | TO CE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Volunteer Impact by Better Impact?** What sets it apart is the intuitive interface, which is easy for both administrators and volunteers to use. Our team no longer gets buried in spreadsheets or spends hours trying to coordinate shifts. Volunteers can log in, check their schedules, sign up for shifts, and receive updates easily. It empowers them and saves us a tremendous amount of time. Another great feature is the ability to track hours and generate reports instantly. This has been very helpful for internal reporting and external audits. The support team is also amazing; they are responsive, knowledgeable, and genuinely committed to helping us succeed. **What do you dislike about Volunteer Impact by Better Impact?** It is difficult to restrict access withing an organization. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** Bulk Assigning. **Official Response from Tony Goodrow:** > Thank you for sharing your positive experience with Volunteer Impact. We're pleased to hear that it has empowered your volunteers and saved your team a tremendous amount of time. We understand the importance of restricting access within an organization and welcome you to reach out to the Success team in the chat to look for ways the the system can restrict access for some administrators. ### 50. Great Volunteer Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Kateřina T. | Volunteer Engagement Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Volunteer Impact by Better Impact?** It's user friendly. It saves me time compare to our previous system. Amazing customer support. **What do you dislike about Volunteer Impact by Better Impact?** Some data is hard to get out of Better Impact, very complicated process. It doesn't save drafts of emails, once I need to jump out of it I lose the draft. **What problems is Volunteer Impact by Better Impact solving and how is that benefiting you?** We used to double things up, using spreadsheets. By using Better Impact the risk of corrupting data is much smaller and we save lots of time. **Official Response from Tony Goodrow:** > Thanks for the review Kateřina! We're glad to hear that you find Volunteer Impact user-friendly and that it saves you time compared to your previous system. You'll be happy to learn that the software does save a draft an email while you are writing it. Someone from our Member Success Team will reach out to you to show you how you can retrieve the draft. ## Volunteer Impact by Better Impact Discussions - [What is better impact system?](https://www.g2.com/discussions/what-is-better-impact-system) - [How do you measure impact of volunteering?](https://www.g2.com/discussions/how-do-you-measure-impact-of-volunteering) - [View Volunteer Impact by Better Impact pricing details and edition comparison](https://www.g2.com/products/volunteer-impact-by-better-impact/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+19%3A36%3A02+-0500&secure%5Bsession_id%5D=89e1c9c0-55da-4a05-bc93-c8d15e31be0c&secure%5Btoken%5D=b4b69283cffc7430993398f66826170683db6df3a61c296f944d78f6882003da&format=llm_user) ## Volunteer Impact by Better Impact Integrations - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Sterling Identity Verification](https://www.g2.com/products/sterling-identity-verification/reviews) - [Sterling Software](https://www.g2.com/products/sterling-software/reviews) - [Sterling Talent Solutions](https://www.g2.com/products/sterling-talent-solutions/reviews) ## Volunteer Impact by Better Impact Features **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Administration** - CRM Integration - Dashboards & Analytics ## Top Volunteer Impact by Better Impact Alternatives - [Get Connected by Galaxy Digital](https://www.g2.com/products/get-connected-by-galaxy-digital/reviews) - 4.4/5.0 (159 reviews) - [SignUpGenius](https://www.g2.com/products/signupgenius/reviews) - 4.4/5.0 (135 reviews) - [SignUp.com](https://www.g2.com/products/signup-com/reviews) - 4.7/5.0 (46 reviews)