We are able to schedule follow up calls when they are needed. Review collected by and hosted on G2.com.
not being able to look up customer by phone number. Review collected by and hosted on G2.com.
The customer service has been excellent. Bectran has been very willing to work with us to tailor the application, so it fits our credit process. Additionally, they have been able to help streamline our process and improve our response time by providing one platform to gather and review consistent credit information. Review collected by and hosted on G2.com.
The administrative controls can feel clunky at times. Not all change requests can be made because of the "first page" controls, which can result in unwanted terminology remaining in place. The reports also feel canned and don’t offer enough flexibility. Customer's complain that don't receive d email requests generated from bectran. Needs to allow customers to set their own passwords. Review collected by and hosted on G2.com.
Thank you for your thoughtful review. It's great to hear that we've helped streamline your process and improve your response time. We appreciate your support and look forward to continuing to serve your team.
Bectran has proven to be a highly valuable platform for modernizing the customer account application approval process and improving the quality and efficiency of credit analysis. The online application is particularly effective in streamlining what has traditionally been a manual and fragmented process. Their platform improves efficiency, supports data-driven credit decisions, and creates better collaboration between credit and sales, delivering significant operational value. Review collected by and hosted on G2.com.
One area where improvement could be made is around system administration and technical coordination. Because Bectran integrates with email domains, ERP systems, and security settings, changes to IT policies or infrastructure can occasionally disrupt automated communications if they are not closely coordinated between the teams to ensure processes continue to run smoothly. Review collected by and hosted on G2.com.
Thank you for the kind words, Alicia! It's great to hear the online application process has improved the quality of your credit processes. Feedback like yours motivates us to keep improving. We value our partnership and thank you for your continued support.
platform organization and ease of use, the navigation and workflow is efficient and keeps my workload organized. Review collected by and hosted on G2.com.
Page navigation; when I am working one item it goes back to page one instead of the page I was just working on. I have to advance page to get to oldest page of requests.
The other documents section is limited to 33 pages I believe. I have come across DNB reports with more than 33 pages and was unable to attach the report. Review collected by and hosted on G2.com.
We appreciate you taking the time to share your experience. It's great to hear our platform has helped keep your workload organized and has made a positive impact for your team. Thank you for your support and being part of the Bectran community!
-Bectran Team
How easy it is to find data. I wish data would be held longer, but I do understand the security risks. Review collected by and hosted on G2.com.
I use Bectran mostly for data analysis, so I do not have specific dislikes. Review collected by and hosted on G2.com.
Thank you for taking the time to write us a positive review! We’re glad to hear that Bectran makes it easy to access the data you need for analysis and helps your team identify problem customers and manage AR more effectively. We also appreciate your understanding of the security considerations around data retention. We look forward to continuing to support your team.
all information is stored in one location and account reviews can be done within the app Review collected by and hosted on G2.com.
customers can use their personal email address for trade references and banks Review collected by and hosted on G2.com.
Thank you for your thoughtful review, Anita! We're glad to hear Bectran has helped centralize your information and made it easier to complete account reviews within the platform. We look forward to continuing to support your team's success.
The customer service aspect is top notch. Review collected by and hosted on G2.com.
As a director I have to pull reporting on a weekly basis to monitor production at an account level and at an employee level and the reporting can be a bit manual to manipulate to get what I need. Review collected by and hosted on G2.com.
Hi Mandy, we appreciate you taking the time to share your experience. It's great to hear our customer service has exceeded your expectations. Thank you for your support and being part of the Bectran community!
I appreciated how flexible the implementation team was in working with us and listening to our concerns and helping address those issues with future enhancements. I appreciate how quickly they have integrated some of these issues as enhancements into the product after listening to our feedback. Review collected by and hosted on G2.com.
There were times that some requests were not as promptly addressed as we liked, especially for issues that impacted our customers. Review collected by and hosted on G2.com.
Thank you for taking the time to leave us a review. We’re glad to hear our implementation team’s flexibility and responsiveness have made a positive impact on your credit processes.
Easy to navigate. The Home page is great to see all open accounts. Review collected by and hosted on G2.com.
I wish it could link accounts together but still have the ability to have them under separate account #'s. Review collected by and hosted on G2.com.
We appreciate you taking the time to write us a review, Kristy. It's great to hear that Bectran has helped your team unify the application process with easy navigation. We look forward to continuing to support your team's success.
Easy to use. Lots of useful information. Very user friendly. Review collected by and hosted on G2.com.
There's nothing i dislike about Bectran. Review collected by and hosted on G2.com.
Thank you for the kind words! We're glad to hear our platform is easy to use to help you with your customers. We appreciate your support and look forward to continuing to serve your team.
-Bectran Team
Pricing provided by Bectran.
