# Autoflow Reviews **Vendor:** Software Status Solutions **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Autoflow Since 2012, thousands of shop owners, technicians, and advisors have said goodbye to entry-level tools and prefer our best-in-class digital vehicle inspection and 2-way text messaging platform to pair perfectly with their shop management software. ## Autoflow Pros & Cons **What users like:** - Users appreciate the **enhanced communication** capabilities of Autoflow, fostering better connections with customers. (2 reviews) - Users value the **detailed documentation** provided by Autoflow during inspections, enhancing the accuracy of recorded damages. (2 reviews) - Users value the **enhanced customer communication** capabilities provided by Autoflow, improving their interaction with clients. (1 reviews) - Users value the **clear communication** features of Autoflow, enhancing interactions about vehicle needs effectively. (1 reviews) **What users dislike:** - Users face a **difficult learning process** to fully utilize Autoflow's capabilities, impacting their overall experience. (1 reviews) - Users experience **integration issues** with Autoflow and their POS systems, affecting performance and usability. (1 reviews) ## Autoflow Reviews ### 1. Autoflow Helps Us Capture Every Detail During Inspections **Rating:** 5.0/5.0 stars **Reviewed by:** Dwayne P. | Owner and head of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Autoflow?** Autoflow has made it possible for us to capture every detail during inspections, which is especially helpful when we need to reference existing damages that were present at the time of check-in. **What do you dislike about Autoflow?** At this moment, everything seems to be just right. **What problems is Autoflow solving and how is that benefiting you?** Autoflow helps us save time by automatically repopulating inspection information from previous visits. Time saved is money earned! ### 2. Communication in the Digital World **Rating:** 5.0/5.0 stars **Reviewed by:** Dave B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** AUtotext (now called autoflow) is a communication platform that includes a robust system to complete digital vehicle inspections. The power of the platform is the ability to communicate clearly with customers about the needs of their vehicles. **What do you dislike about Autoflow?** THere is a learning curve to maximize the full capabilities of the system. **What problems is Autoflow solving and how is that benefiting you?** Enhances our ab ility and capacity to communicate with our customers who are not at the shop. This increase productivity and improves communication **Official Response from Jeremy Glassco:** > Nice to hear, thanks for sharing all of this. We're definitely striving to lessen the steepness of that learning curve with more live training and video training options. ### 3. Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Rich T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Autoflow?** Ease of integration - we are able to put predefined explainations as well as integrate videos helping our guest **What do you dislike about Autoflow?** don't really have one yet - any time there have been concerns or issues they have been quick to respond and resolve **What problems is Autoflow solving and how is that benefiting you?** communication to the customer - enhancing the guest experience through detailed digital visual inspections. removes the mystery from the auto repair world ### 4. All inclusive and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | President/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Autoflow?** Autoflow provides first rate support with their product. Their product includes all of the features needed to start and even row your shop. The interface is user friendly as well. **What do you dislike about Autoflow?** I do not have any dislikes at the moment. **What problems is Autoflow solving and how is that benefiting you?** customer communication, technician documentation, NPS ratings ### 5. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Cba O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** I would say if you were to ask the shop manager what I like most about the autotext.me service is how intuitive it is from a day-to-day operations standpoint. I also really enjoy how easy it is to access online training when onboarding new office/shop staff. **What do you dislike about Autoflow?** I would just say that if any small improvements could be made, it would be from the shop flow/tech dashboard screen. It sometimes shows work still assigned even though repairs were declined. **What problems is Autoflow solving and how is that benefiting you?** I would say that the biggest problem autotext.me is fixing for me is thru the communication lens from the customer's perspective. My guests love the pictures/videos that my technicians can create and organize. **Official Response from Jeremy Glassco:** > Thanks for taking the time to write this, it's exciting to hear our auto repair shop software is helping with your day-to-day operations. You also bring up an interesting point about the repairs that were declined. Please take advantage of our world-class support team to get that solved. ### 6. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Austin M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Autoflow?** It always us to include the customer with their repair. Helps create transparency through pictures and video **What do you dislike about Autoflow?** Nothing, it works fantastically for us. We have been using it for years **What problems is Autoflow solving and how is that benefiting you?** Helps bridge the gap for the tech to the customer and allows us to show them what's wrong instead of just telling them ### 7. Daily user - Solid software **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** Autotext.me (now AutoFlow) is a solid digital vehicle inspection platform. Continued improvements are evident and it appears the team at AutoFlow has more in the wings. Every software has its strengths and weaknesses - what sets AutoFlow apart is the way that they respond to user feedback and support requests. It's the people that set AutoFlow apart. Way to go team! **What do you dislike about Autoflow?** Not really a dislike, but there are continued improvements possible in AutoFlow's integration with Protractor...looking forward to seeing how this develops. **What problems is Autoflow solving and how is that benefiting you?** Client communication and reminders - marketing ### 8. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Autoflow?** Customer interface is very good and customers love it. **What do you dislike about Autoflow?** Have to flip between techmetric and autoflow **What problems is Autoflow solving and how is that benefiting you?** Customer interface to show customers the issues with their vehicle. ### 9. More powerful than we use **Rating:** 5.0/5.0 stars **Reviewed by:** Russ K. | Owner / franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** Quick ability to text customers. Ability to have multiple inspections. Good reporting. **What do you dislike about Autoflow?** N/A They provide enough information about how to maximize this tool, we just haven't done it yet. **What problems is Autoflow solving and how is that benefiting you?** Quick ability to text customers so we can do a better job updating customers PROACTIVELY. Inspection form flexibility is great too. **Official Response from Jeremy Glassco:** > Thanks so much for sharing some of your precious time to write this review. With so little time in a day, it is hard to find the time to get the most out of software, too. If you haven't already, please make sure you check out our recorded webinar and training videos, although we have unlimited live training, as well. Those videos just might be able to shortcut your training time. I recommend listening on 1.5x speed. ### 10. Auto flow is a great tool for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** They are constantly seeking feedback and looking to improve their processes. **What do you dislike about Autoflow?** I wish there was an advanced user class to cover the fine details of the program. There are a ton of capabilities I feel we are not using. **What problems is Autoflow solving and how is that benefiting you?** 2 way communication and a good CRM. **Official Response from Jeremy Glassco:** > I really appreciate your kind words. You really are on to something about the advanced user class idea. I've not confirmed the rumors, but there is wind of something similar to this launching soon. ### 11. Great tool to keep your customers informed **Rating:** 5.0/5.0 stars **Reviewed by:** Billy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Autoflow?** Comstomsiable format. Texting features keep my customer informed as to what is going on with their vehicles **What do you dislike about Autoflow?** You have to set everything up. The problem with being customizable is you have to set it up. **What problems is Autoflow solving and how is that benefiting you?** Easy to communicate with customers ### 12. Satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Tom B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Autoflow?** Very easy to use, just clicking bubbles and some reports are helpful **What do you dislike about Autoflow?** maybe the layout, I would like to see how much media my techs are recording per car on a weekly basis **What problems is Autoflow solving and how is that benefiting you?** fast communication and media for customers, some are still skeptical but this makes the process much better ### 13. Signed up for the DVI but cant do w/o TEXT communication with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Autoflow?** Autotext.me has opened up another avenue to communicate with our customers. **What do you dislike about Autoflow?** Doesn't work as well as we would like with our POS system. But it may be time to replace my POS... **What problems is Autoflow solving and how is that benefiting you?** communication---reaching out to our customers and communicating with them the way they want. ### 14. Its good, its great, but it takes occasional Ls. **Rating:** 3.5/5.0 stars **Reviewed by:** Grant H. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Autoflow?** the benefit of using Autotext me is that it is completely digital and somewhat well optimized. **What do you dislike about Autoflow?** It can be clunky at times. The optimization needs to be improved. **What problems is Autoflow solving and how is that benefiting you?** It is solving the problem of communication between writers and technicians. It helps merge the two worlds. ### 15. Very helpful tool for updating customers! **Rating:** 4.0/5.0 stars **Reviewed by:** John Ross B. | Automotive Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Autoflow?** My favorite feature is being able to send text updates throughout the day by clicking one single button. We have it integrated with Tekmetric and they mesh almost seamlessly. **What do you dislike about Autoflow?** One feature I dislike is if we want to close out a customer's invoice (for instance, if no work was performed or it was only an estimate), we have to disable notifications, otherwise, it sends a text saying the work is completed. This has caused some confusion. **What problems is Autoflow solving and how is that benefiting you?** We can update customers, send inspections and estimates, and provide in-house updates, and this is helping us to stay efficient and consistent. ### 16. Customers really enjoy the system, but it tends to have glitches and doesn't interface seamlessly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Autoflow?** The ability to communicate with customers via text. **What do you dislike about Autoflow?** It doesn't interface with our POS system as well as I would like it to. **Recommendations to others considering Autoflow:** Customers like it, but it does produce more headaches than I was expecting once transitioning to a "fully" interfaced POS system. **What problems is Autoflow solving and how is that benefiting you?** We are solving customer communication issues with the ability to send text messages. I have seen a greater understanding of issues from customers because they can see the problems with their vehicle. ## Autoflow Discussions - [What is autotext.me used for?](https://www.g2.com/discussions/what-is-autotext-me-used-for) - [View Autoflow pricing details and edition comparison](https://www.g2.com/products/autoflow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+06%3A09%3A36+-0500&secure%5Bsession_id%5D=a0829ac4-28b7-4e8c-8a40-607bb4e5cac4&secure%5Btoken%5D=5c4efe4b66e8e9921d1e9531dee0ec9b2a42b1ab9311f9e58c828ea7f24de472&format=llm_user) ## Autoflow Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Autoflow Alternatives - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (475 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (723 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews)