What problems is Atlan solving and how is that benefiting you?
During our implementation of the Notion glossary, we gained valuable insights and underwent a significant learning experience. However, we encountered a set of challenges that have led us to make the decision of transitioning to a more suitable tool capable of effectively serving the entire organization. Below are the key learnings we derived from this process:
1. Inadequate understanding and communication
In many cases, there is a lack of sufficient understanding regarding critical topics, particularly when it involves metrics that are defined differently across various teams. Let's consider the example of DIFM. Due to breakdowns in communication, aligning the calculations for different perspectives of net revenue took considerable time and effort.
1. Operational complexity
Given the unique nature of our business, certain metrics can be challenging to grasp, such as revenue recognition at different points in time. Additionally, there may be high entry barriers for one department to understand the metrics used by another department. Moreover, when our business model undergoes changes, there tends to be a multitude of news and updates that colleagues outside the core team or channel might not be aware of, resulting in a lack of context.
1. Lack of ownership
Colleagues often express a desire to learn more about specific metrics, but struggle to identify the appropriate team or location to access the relevant information. Complicating matters further, the search experience in Notion is suboptimal. For instance, when using a table (database), users are required to load the entire table to perform a search or add filters to narrow down their search. This limits the efficiency and ease of finding the desired metrics and related information. Review collected by and hosted on G2.com.