Generated from real user reviews
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Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Makes Schedule Tracking Easy"
What do you like about Assembled WFM?
It makes easy to track the schedules and share with coworkers
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine"
What do you like about Assembled WFM?
It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the busi
See Related User Reviews
Mahesh V.
Mid-Market (51-1000 emp.)
4.0/5
"I use assembled to Maintain our team schedule and maintained the tool as an Admin for our team."
What do you like about Assembled WFM?
I like how it can integrate with Intercom and show the scheduling and adherence gaps in realtime.
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Makes Schedule Tracking Easy"
What do you like about Assembled WFM?
It makes easy to track the schedules and share with coworkers
See Related User Reviews
Mahesh V.
Mid-Market (51-1000 emp.)
4.0/5
"I use assembled to Maintain our team schedule and maintained the tool as an Admin for our team."
What do you like about Assembled WFM?
I like how it can integrate with Intercom and show the scheduling and adherence gaps in realtime.
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Makes Schedule Tracking Easy"
What do you like about Assembled WFM?
It makes easy to track the schedules and share with coworkers
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine"
What do you like about Assembled WFM?
It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the busi
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"True Partnership with Strategic, Innovative Solutions"
What do you like about Assembled WFM?
It's the fastest tool implementation I've done in my career! The tool is intuitive and was able too simplify the complexities that comes with end-to-e
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine"
What do you like about Assembled WFM?
It’s very approachable, meaning users of any background can quickly understand and use the platform. Whether you’re a WFM analyst forecasting the busi
Taylor G.
Mid-Market (51-1000 emp.)
4.5/5
"Easy Schedule Changes and At-a-Glance Hours with Strong Forecasting Visuals"
What do you like about Assembled WFM?
I really appreciate how easy it is to make changes to schedules, there's not a huge lift to add folks in to our schedule or take them out. I also love
See Related User Reviews
Mahesh V.
Mid-Market (51-1000 emp.)
4.0/5
"I use assembled to Maintain our team schedule and maintained the tool as an Admin for our team."
What do you dislike about Assembled WFM?
I would recommend pushing for more easy drag drop workflows instead of complex uploading for scheduling templates.
Adrian A.
Mid-Market (51-1000 emp.)
4.0/5
"Great Reporting and UI, But Event Creation Can Be Confusing"
What do you dislike about Assembled WFM?
Sometimes creating events and duplicating them is confusing.
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Verified User
Enterprise (> 1000 emp.)
5.0/5
"Effortless Shift Changes and Seamless Google Calendar Integration"
What do you dislike about Assembled WFM?
That it does not really have a mobile app
Verified User
Mid-Market (51-1000 emp.)
3.5/5
"A Solid WFM Tool with Room for Support Improvements"
What do you dislike about Assembled WFM?
-Support interactions have sometimes felt a bit transactional, rather than collaborative. I think a more solution-oriented or consultative approach wo
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Effortless Integration and Intuitive for Beginners"
What do you dislike about Assembled WFM?
I actually have no qualms with Assembled. I wish it allowed for editing in the Agent Scorecard reporting field, but also only have Admin access, and p
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Effortless Shift Changes and Seamless Google Calendar Integration"
What do you dislike about Assembled WFM?
That it does not really have a mobile app
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Approachable Yet Powerful WFM: Forecasting, Dashboards, Timeline, and Scorecards Shine"
What do you dislike about Assembled WFM?
I think it’s lacking in its off-the-shelf integrations. I appreciate that the team will help you build what you need with its extensive API, but I’d r
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Effortless Integration and Intuitive for Beginners"
What do you dislike about Assembled WFM?
I actually have no qualms with Assembled. I wish it allowed for editing in the Agent Scorecard reporting field, but also only have Admin access, and p
See Related User Reviews
Rhegie S.
Mid-Market (51-1000 emp.)
5.0/5
"Assembled Review"
What do you dislike about Assembled WFM?
It takes a long time to download or extract for the analytic report.
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great for Complex Scheduling, but Synchronization Issues"
What do you dislike about Assembled WFM?
• Terrible synchronization with Google Calendar. • Takes time to load filters • When I add new task in my shift, the starting time and the ending ti
I like the ease of managing the agents' time. Review collected by and hosted on G2.com.
Perhaps the difficulty in making changes or viewing reports. Review collected by and hosted on G2.com.
The availability of reports and how the UI helps managers in managing schedule and productive adherence Review collected by and hosted on G2.com.
Sometimes creating events and duplicating them is confusing. Review collected by and hosted on G2.com.
I like how easy it is to change schedules Review collected by and hosted on G2.com.
I don't like that it can't show what intervals are not good for shift swaps or what intervals are too tight. Review collected by and hosted on G2.com.
Easy to navigate when plotting a schedule and checking adherence. Review collected by and hosted on G2.com.
Sometimes it's slowly loading when duplicate tabs needs to open Review collected by and hosted on G2.com.
I find it very helpful that I can view my agent's scorecard, as well as their aux status and their scheduled shifts. Review collected by and hosted on G2.com.
There are a few problems with the occupancy scorecard. If an agent works on a ticket that isn't included in their schedule, that work does not get counted toward the agent's score. Review collected by and hosted on G2.com.
Able to review the specific status changes and adherence Review collected by and hosted on G2.com.
It would be easier to have the agent score card ( bar graph) in a view that allows me to review if I were to see how many people are in. a certain status. Review collected by and hosted on G2.com.
I can track the agents easily and I can adjust their schedules per business needs. Review collected by and hosted on G2.com.
It is slow and it shows us the tickets seen by the agents but that does not guarantee quality. Review collected by and hosted on G2.com.
Easy features, real-time, scorecards, and integrations! Also love the support. Review collected by and hosted on G2.com.
I wish they had a mobile app available and more options for employee notifications/real-time alerts. Review collected by and hosted on G2.com.
Easy access and was able to filter it from what site are you looking for which team, and who are the agents that you would like to check. Review collected by and hosted on G2.com.
For now, everything works best for me. Easy access. Review collected by and hosted on G2.com.
The report provides a detailed breakdown of agent performance. Review collected by and hosted on G2.com.
So far, I have not found anything to dislike about assembled WFM. Review collected by and hosted on G2.com.