I appreciate how AskNicely helps us understand the general sentiment from our customers. I like its ease of use, and the ability to configure the dashboard is very easy to use. The account managers that we've had to date have been terrific. Review collected by and hosted on G2.com.

There are reports or analysis at times I would like to do with our customer set that I'm unable to do. For example, I would like to pull all of the survey respondents that have a particular domain, and I cannot do that. Review collected by and hosted on G2.com.

I like how AskNicely is user-friendly and offers AI-generated questions, which means we don't have to think of questions on our own. We can simply input our focus areas and the questions are auto-generated for us. I find it valuable that we can pin-point areas of improvement at each location. I also appreciate that it’s a better platform than what we used before, allowing us to reach more customers. The initial setup was easy because it was set up for us. Review collected by and hosted on G2.com.

When you receive a detractor response, a comment should be required. It's important to identify why someone has a rating they did. Review collected by and hosted on G2.com.

AskNicely has been an incredible tool for our business! The program makes it so easy for us to collect feedback that not only helps us improve but also adds value to our customers by ensuring their voices are heard. The platform is straightforward and intuitive to navigate, making it a breeze to use.

It has significantly streamlined our feedback process, saving me time and making my work much more efficient. The insights we’ve gained from customer responses have been invaluable, allowing us to focus on what truly matters. Highly recommend AskNicely to any business looking to elevate their customer experience! Review collected by and hosted on G2.com.

There is nothing to dislike—works perfectly! Review collected by and hosted on G2.com.

It is really easy to use. There is a lot of depth and a huge suite of options to refine, compare, contrast etc if you are looking for deep analysis but also a really nice simple interface showing core information if you want to use it simply or as a department manager Review collected by and hosted on G2.com.

Nothing in particular, sometimes we have technical issues but nothing specific. Review collected by and hosted on G2.com.

When we receive bad review with the comment, it is supper easy to communicate with the team through internal notes.

We can open cases and try to win back the customer with the quick email as well and close the cases when finish. Review collected by and hosted on G2.com.

Nothing I can say at the moment. Everything seems to be ok Review collected by and hosted on G2.com.

I love how affordable AskNicely is, which makes it a budget-friendly option without compromising on quality. The excellent customer service really stands out to me; it's comforting to know that help is readily available when needed. The AI chat features are a highlight as they streamline the process of gathering feedback, allowing us to easily obtain detailed insights from our customers. These features are invaluable as they dig deeper into customer satisfaction levels, providing detailed reasons behind their feedback. Additionally, the initial setup of AskNicely was straightforward and painless, thanks to the efficient assistance of our customer success manager. Review collected by and hosted on G2.com.

I find the interface for creating surveys and finding the survey results quite complex. Review collected by and hosted on G2.com.

I love how simple and easy it is to set up AskNicely, making the initial start smooth without complications. The support I receive, especially from Jason and the team, has been outstanding and consistent throughout our relationship. I also appreciate how AskNicely helps us understand and engage with our customers, ensuring they are highly involved. The dashboard is very helpful, and I enjoy receiving notifications on my phone and desktop, which allows me to quickly address any issues, keeping everything running smoothly. Natalie Brookes, our account manager, is fantastic in setting up meetings and providing continuous system improvement ideas, enhancing the overall experience. Review collected by and hosted on G2.com.

The integration with Salesforce wasn't perfect, which affected our initial experience. Additionally, there is a need for continual training and improvement in how we use the system. Review collected by and hosted on G2.com.

The platform is well set out, the features are great, the ability to connect with feedback/ratings given, and generally really easy to use.

I really like the ability to see customer/participant rating history to enable us to understand when their experience has shifted positive or negative. Enables you to really look into the causation in the background while reviewing the ratings, comments and data.

The people behind the platform are great as well - open to constructive feedback and improvements along with being helpful with what you are trying to achieve. Review collected by and hosted on G2.com.

This is kind of hard. The help feature is good, could have some improvements, but that's probably more of a 'me' issue. Review collected by and hosted on G2.com.

Each member of the team has supported me in getting the most value out of AskNicely. I have biweekly calls checking in on my initiatives using customer feedback, and get additional ideas and support on how to leverage the tool. Many ideas are ones I wouldn't have thought of and aids in the business seeing the value of all of the customer input. Questions are answered quickly and there hasn't been a time I didn't feel up to date about the product, even with AskNicely constantly coming out with new features and functionality! Review collected by and hosted on G2.com.

It can be difficult to keep up with the logistics of accurate data input to AskNicely. The platform itself organizes the customer information exactly as it should, but the upkeep up a location consolidating or a leader of a region changing results in a fair amount of work internally to keep the data accurate that is sent to AskNicely. Review collected by and hosted on G2.com.

I love that AskNicely surveys our customers at the onset of a claim and at the end. This gives us the opportunity to read surveys and correct any issues or concerns that they may have early on. The platform is also very user friendly and the customer service team is readily available and helpful in the implementation and throughout the use of the platform. I appreciate how well they explain and review our usage to look for ways we can get more use out of the system. Review collected by and hosted on G2.com.

One of the downsides is that we can't (yet) integrate the data with our API's so that we can export data and create tables to show our executives. This is still a manual process which I hope will be available at some time in the future. Review collected by and hosted on G2.com.