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ArcGIS Online

By Esri

4.5 out of 5 stars

How would you rate your experience with ArcGIS Online?

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ArcGIS Online Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of ArcGIS Online, facilitating map creation and data visualization effortlessly. (3 mentions)
Users value the collaboration features of ArcGIS Online, facilitating easy data sharing within the ESRI community. (1 mentions)
Users find the customer support from ESRI invaluable, enhancing their experience with ArcGIS Online integration and usage. (1 mentions)
Users value the rich data access of ArcGIS Online, enabling diverse visualizations and community sharing opportunities. (1 mentions)
Users appreciate the design quality of ArcGIS Online, citing its user-friendly interface and easy feature implementation. (1 mentions)
Users appreciate the easy implementation of ArcGIS Online, enhancing their task management and overall user experience. (1 mentions)
Users value the easy integration of ArcGIS Online, benefiting from a centralized data location and expert assistance. (1 mentions)
Users find the steep learning curve challenging, requiring substantial help to fully utilize ArcGIS Online's capabilities. (2 mentions)
Users find the credits to be overly expensive, which significantly affects their usage of ArcGIS Online. (1 mentions)
Users are frustrated with the expensive subscription costs of ArcGIS Online, making frequent use difficult. (1 mentions)
Users find that high system requirements hinder their ability to perform complete analysis or modeling with ArcGIS Online. (1 mentions)
Users find a steep learning curve with ArcGIS Online, especially in the absence of adequate support. (1 mentions)
Users report delayed customer support from ArcGIS Online, which hampers their overall experience and timely assistance. (1 mentions)
Users find the steep learning curve challenging without adequate support, making the experience difficult initially. (1 mentions)
Users experience time delays with customer support, which can hinder their overall satisfaction with ArcGIS Online. (1 mentions)

Top Pros or Advantages of ArcGIS Online

1. Ease of Use
Users appreciate the ease of use of ArcGIS Online, facilitating map creation and data visualization effortlessly.
See 3 mentions

See Related User Reviews

Satya Prakash D.
SD

Satya Prakash D.

Enterprise (> 1000 emp.)

4.0/5

"Arcgis online is phenomenal."

What do you like about ArcGIS Online?

I like the UI , the features and the ease of implementation with our tasks.

Jose Manuel V.
JV

Jose Manuel V.

Small-Business (50 or fewer emp.)

4.0/5

"A GIS software easy for beginers and advance users"

What do you like about ArcGIS Online?

You can make maps and any kind of cartography with same tools and composity without a big computer or procesing power

2. Collaboration
Users value the collaboration features of ArcGIS Online, facilitating easy data sharing within the ESRI community.
See 1 mentions

See Related User Reviews

Melody C.
MC

Melody C.

Small-Business (50 or fewer emp.)

4.0/5

"ArcGIS is good for what it is...but ESRI's monopoly on the GIS marketplace needs to be challenged!"

What do you like about ArcGIS Online?

Now if you have an ArcGIS subscription and keep up on your credits then yes, this product is great. This product will give you access to various commo

3. Customer Support
Users find the customer support from ESRI invaluable, enhancing their experience with ArcGIS Online integration and usage.
See 1 mentions

See Related User Reviews

Jon Z.
JZ

Jon Z.

Mid-Market (51-1000 emp.)

5.0/5

"Learning Curve BUT worth it"

What do you like about ArcGIS Online?

Provides a single location for for data. I recommend using an experience tech to satrt the process. They can provide a great resource for future iss

4. Data Management
Users value the rich data access of ArcGIS Online, enabling diverse visualizations and community sharing opportunities.
See 1 mentions

See Related User Reviews

Melody C.
MC

Melody C.

Small-Business (50 or fewer emp.)

4.0/5

"ArcGIS is good for what it is...but ESRI's monopoly on the GIS marketplace needs to be challenged!"

What do you like about ArcGIS Online?

Now if you have an ArcGIS subscription and keep up on your credits then yes, this product is great. This product will give you access to various commo

5. Design Quality
Users appreciate the design quality of ArcGIS Online, citing its user-friendly interface and easy feature implementation.
See 1 mentions

See Related User Reviews

Satya Prakash D.
SD

Satya Prakash D.

Enterprise (> 1000 emp.)

4.0/5

"Arcgis online is phenomenal."

What do you like about ArcGIS Online?

I like the UI , the features and the ease of implementation with our tasks.

6. Easy Implementation
Users appreciate the easy implementation of ArcGIS Online, enhancing their task management and overall user experience.
See 1 mentions

See Related User Reviews

Satya Prakash D.
SD

Satya Prakash D.

Enterprise (> 1000 emp.)

4.0/5

"Arcgis online is phenomenal."

What do you like about ArcGIS Online?

I like the UI , the features and the ease of implementation with our tasks.

7. Easy Integration
Users value the easy integration of ArcGIS Online, benefiting from a centralized data location and expert assistance.
See 1 mentions

See Related User Reviews

Jon Z.
JZ

Jon Z.

Mid-Market (51-1000 emp.)

5.0/5

"Learning Curve BUT worth it"

What do you like about ArcGIS Online?

Provides a single location for for data. I recommend using an experience tech to satrt the process. They can provide a great resource for future iss

Top Cons or Disadvantages of ArcGIS Online

1. Learning Curve
Users find the steep learning curve challenging, requiring substantial help to fully utilize ArcGIS Online's capabilities.
See 2 mentions

See Related User Reviews

Jose Manuel V.
JV

Jose Manuel V.

Small-Business (50 or fewer emp.)

4.0/5

"A GIS software easy for beginers and advance users"

What do you dislike about ArcGIS Online?

you can make a basic cartography! But you need the complete software and processing power to do a complete analyst or modeling

Jon Z.
JZ

Jon Z.

Mid-Market (51-1000 emp.)

5.0/5

"Learning Curve BUT worth it"

What do you dislike about ArcGIS Online?

It is a steep learning curve without help!

2. Expensive
Users find the credits to be overly expensive, which significantly affects their usage of ArcGIS Online.
See 1 mentions

See Related User Reviews

Melody C.
MC

Melody C.

Small-Business (50 or fewer emp.)

4.0/5

"ArcGIS is good for what it is...but ESRI's monopoly on the GIS marketplace needs to be challenged!"

What do you dislike about ArcGIS Online?

Can't stand how ESRI is charging an arm and a leg nowadays! I mean, I have used arcGIS online A LOT during my career. And it's easy to sign up and int

3. Expensive Subscription
Users are frustrated with the expensive subscription costs of ArcGIS Online, making frequent use difficult.
See 1 mentions

See Related User Reviews

Melody C.
MC

Melody C.

Small-Business (50 or fewer emp.)

4.0/5

"ArcGIS is good for what it is...but ESRI's monopoly on the GIS marketplace needs to be challenged!"

What do you dislike about ArcGIS Online?

Can't stand how ESRI is charging an arm and a leg nowadays! I mean, I have used arcGIS online A LOT during my career. And it's easy to sign up and int

4. High System Requirements
Users find that high system requirements hinder their ability to perform complete analysis or modeling with ArcGIS Online.
See 1 mentions

See Related User Reviews

Jose Manuel V.
JV

Jose Manuel V.

Small-Business (50 or fewer emp.)

4.0/5

"A GIS software easy for beginers and advance users"

What do you dislike about ArcGIS Online?

you can make a basic cartography! But you need the complete software and processing power to do a complete analyst or modeling

5. Learning Difficulty
Users find a steep learning curve with ArcGIS Online, especially in the absence of adequate support.
See 1 mentions

See Related User Reviews

Jon Z.
JZ

Jon Z.

Mid-Market (51-1000 emp.)

5.0/5

"Learning Curve BUT worth it"

What do you dislike about ArcGIS Online?

It is a steep learning curve without help!

6. Poor Customer Support
Users report delayed customer support from ArcGIS Online, which hampers their overall experience and timely assistance.
See 1 mentions

See Related User Reviews

Satya Prakash D.
SD

Satya Prakash D.

Enterprise (> 1000 emp.)

4.0/5

"Arcgis online is phenomenal."

What do you dislike about ArcGIS Online?

Nothing as such yet the customer support gets delayed sometimes.

7. Steep Learning Curve
Users find the steep learning curve challenging without adequate support, making the experience difficult initially.
See 1 mentions

See Related User Reviews

Jon Z.
JZ

Jon Z.

Mid-Market (51-1000 emp.)

5.0/5

"Learning Curve BUT worth it"

What do you dislike about ArcGIS Online?

It is a steep learning curve without help!

8. Time Delays
Users experience time delays with customer support, which can hinder their overall satisfaction with ArcGIS Online.
See 1 mentions

See Related User Reviews

Satya Prakash D.
SD

Satya Prakash D.

Enterprise (> 1000 emp.)

4.0/5

"Arcgis online is phenomenal."

What do you dislike about ArcGIS Online?

Nothing as such yet the customer support gets delayed sometimes.

ArcGIS Online Reviews (188)

View 1 Video Reviews
Reviews

ArcGIS Online Reviews (188)

View 1 Video Reviews
4.5
188 reviews
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Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
"Highly Recommend"
What do you like best about ArcGIS Online?

It's seamless user interface and accurate maps Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

It is a bit hard to learn,especially for the first timers. Review collected by and hosted on G2.com.

Melody C.
MC
Geographic Information Systems Analyst
Small-Business (50 or fewer emp.)
"ArcGIS is good for what it is...but ESRI's monopoly on the GIS marketplace needs to be challenged!"
What do you like best about ArcGIS Online?

Now if you have an ArcGIS subscription and keep up on your credits then yes, this product is great. This product will give you access to various common ways of visualizing data and you will be able to share with the ESRI community your datasets pretty much by default. Also ESRI has a LOT OF VALUABLE DATA you can utilize to your heart's content (provided that you have the credits to make requests to pull that data) that would really be hard to find elsewhere. I like it, but ESRI needs to be knocked off their high horse still, in my opinion! Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Can't stand how ESRI is charging an arm and a leg nowadays! I mean, I have used arcGIS online A LOT during my career. And it's easy to sign up and integrate with your copy of arcGIS Pro. Customer support is good but they try to push their community forums on you a bit too much in my opinion. Regarding frequency of use, you'll be using it more if their credits weren't so EXPENSIVE!!! Review collected by and hosted on G2.com.

Jon Z.
JZ
Buildings and Grounds
Mid-Market (51-1000 emp.)
"Learning Curve BUT worth it"
What do you like best about ArcGIS Online?

Provides a single location for for data. I recommend using an experience tech to satrt the process. They can provide a great resource for future issues. ESRI is a great customer resource too! I found the integration to be faily straight forward with some help from experienced staff. We use the data every day! Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

It is a steep learning curve without help! Review collected by and hosted on G2.com.

Satya Prakash D.
SD
Associate Analyst
Enterprise (> 1000 emp.)
"Arcgis online is phenomenal."
What do you like best about ArcGIS Online?

I like the UI , the features and the ease of implementation with our tasks. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Nothing as such yet the customer support gets delayed sometimes. Review collected by and hosted on G2.com.

Cristian M.
CM
Presidente de empresa
Small-Business (50 or fewer emp.)
"Data analysis made visual"
What do you like best about ArcGIS Online?

What I like best about ArcGIS Online is its seamless integration of mapping and analysis tools within a cloud-based platform.

The accessibility to a wide range of workflow-specific apps, global maps, and diverse datasets empowers users to efficiently create, analyze, and share spatial data.

The mobility features are particularly impressive, allowing professionals to remain productive in the field. The collaborative nature of the platform enhances teamwork, making it easy to share insights and work collectively on geospatial projects.

ArcGIS Online stands out as a comprehensive and user-friendly solution, catering to the diverse needs of those involved in mapping and data analysis. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

While ArcGIS Online is a robust and comprehensive platform, there are a few areas of opportunity that could enhance the user experience.

The cost of subscription plans might be a consideration for smaller businesses. Introducing more flexible pricing options or a tiered structure could make the platform more accommodating to different budget constraints.

The credit system that the platform manages seems good to me, perhaps a greater number of them could also be offered, allowing you to carry out more complex practices. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Best GIS software tool in modern era"
What do you like best about ArcGIS Online?

ArcGIS helped me in configuring the maps in a easy manner and can able to add multiple layers with out any programming knowledge. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Pricing is higher and it is not affordable by small sized companies . Need to built all functionalities that are present in Arc GIS server Review collected by and hosted on G2.com.

Nydia Stephany R.
NR
Freelance Graphic Designer & Photographer (Short Term Projects)
Small-Business (50 or fewer emp.)
"ArcGIS Online from a Student / Professional Perspective"
What do you like best about ArcGIS Online?

I recently got into ArcGIS online development to show employers my knowledge in mapping technology as well as how I can easily integrate Salesforce Sales Cloud / Maps with ArcGIS online cloud services. I enjoy being able to map my data and connect my salesforce data to make better use of location services. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

None of note. The UI is easy to understand and navigate and the learning curve to use ArcGIS online per se is not too steep. Even without tutorial videos, I can easily click around to find out where everything is, and as my ArcGIS online instructor says, when mapping, it's easy to find useful hidden capabilities if you right-click on data points such as buildings (vectors), addresses (points), and streets (lines). Review collected by and hosted on G2.com.

NavNeet S.
NS
Team Lead
Mid-Market (51-1000 emp.)
"GIS software that helps such as mapping, analysis and data visualization and etc."
What do you like best about ArcGIS Online?

with the help of arcGis online importing data is easy. it visualise data through the creation of maps and apps. analyze the data. Publish map to the cloud to free up storage space. good for Support fieldwork. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

this can easily share data , maps and apps with the team. Data can be accessed in a web browser. expensive too. the main thing is dependent on technical support. hard to get license. Review collected by and hosted on G2.com.

Jose Manuel V.
JV
Licenciado en Geografia
Small-Business (50 or fewer emp.)
"A GIS software easy for beginers and advance users"
What do you like best about ArcGIS Online?

You can make maps and any kind of cartography with same tools and composity without a big computer or procesing power Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

you can make a basic cartography! But you need the complete software and processing power to do a complete analyst or modeling Review collected by and hosted on G2.com.

Uriah H.
UH
Enterprise (> 1000 emp.)
"Great Way to Create Mapping Products"
What do you like best about ArcGIS Online?

The ability to host data online allows you to get access to your colleagues files without requesting as a zip file or any other form. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I actually don't have any issues with ArcGIS Online Review collected by and hosted on G2.com.