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ArcGIS Online Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ArcGIS Online's tools to be easy to use, enabling timely project delivery and efficient data visualization. (4 mentions)
Users praise the ease of use and feature-rich tools of ArcGIS Online, enhancing project delivery efficiency. (2 mentions)
Users enjoy the collaborative features of ArcGIS Online, effectively sharing datasets within the ESRI community. (1 mentions)
Users value the robust data management capabilities of ArcGIS Online, gaining access to extensive visualizations and valuable datasets. (1 mentions)
Users appreciate the user-friendly interface of ArcGIS Online, enhancing ease of implementation for their tasks. (1 mentions)
Users are frustrated by the high costs associated with ArcGIS Online, impacting its overall value and accessibility. (1 mentions)
Users are frustrated with the expensive subscription fees of ArcGIS Online, limiting their usage despite enjoying the features. (1 mentions)
Users note the high system requirements of ArcGIS Online can hinder effective analytical and modeling capabilities. (1 mentions)
Users feel the learning curve for comprehensive analysis is steep, requiring extensive software knowledge and processing power. (1 mentions)
Users experience delayed customer support, leading to frustration and slower issue resolution with ArcGIS Online. (1 mentions)

5 Pros or Advantages of ArcGIS Online

5 Cons or Disadvantages of ArcGIS Online

ArcGIS Online Reviews (190)

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Reviews

ArcGIS Online Reviews (190)

View 1 Video Reviews
4.5
190 reviews
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Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Awesome ArcGIS online"
5/5
What do you like best about ArcGIS Online?

Allows users to publish their own maps, allowing sharing and collaborating with many other departments. Allows the GIS team to create quick OTS applications and share them inmediately, securing it as needed within the organization or outside entities. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

The standard applications provided by application builder are too simple, widgets do not stand up. The user interface is not very friendly, specially for editing. Managing AGOL can be cumbersome; one has to use third party tools to manage users and mailing lists. Organization of items is not easy to achieve. Everything goes to the root directory by default, and when moving from one user to another, does not create directories by default. Hosted feature management is almost imposible, changes are very complicated. Review collected by and hosted on G2.com.

Verified User in Government Administration
IG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"GIS Online for everyone"
4.5/5
What do you like best about ArcGIS Online?

Many types of products for different products to choose from depending on need and skill level Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

There are so many different types of products that the right one for a specific need is not always clear.

I don't like how the types of users keeps changing.

I understand how ArcSDE works and how data is saved, related, accessed and versioned. But I'm not sure how layers are stored, related, tracked in AGOL/portal. Review collected by and hosted on G2.com.

Emily W.
EW
Emily W.
Invasive Species Field Lead
Small-Business (50 or fewer emp.)
"Convienent, but not the easiest to use"
3.5/5
What do you like best about ArcGIS Online?

The ability to import layers from Google Earth Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Data tends to get lost in translation when importing files Review collected by and hosted on G2.com.

Verified User in Utilities
IU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Satisfied Analyst"
4/5
What do you like best about ArcGIS Online?

WebApp Builder is easy to configure and great for customizing web apps for many specific business use cases. It is easy to provide access to maps and apps to users across the company due to the online platform. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

It can be difficult to work with enterprise data that is hosted behind the company firewall. When deploying a custom web app, it would be great if there was an option to upload the custom app to AGOL itself in My Content and host and deploy the app through AGOL versus an internal server. Review collected by and hosted on G2.com.

Ryan M.
RM
Ryan M.
GIS Project Manager - Maryland Critical Area Remapping
Information Technology and Services
Small-Business (50 or fewer emp.)
"I have used ArcGIS Online for our educational outreach program."
3.5/5
What do you like best about ArcGIS Online?

The best aspects of AGOL is that is online based so there are not downloads of software needed. In addition there is a free version for people to try which is very helpful with beginners. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

There are clearly not as many options or ways to customize as there are in ArcGIS desktop. Review collected by and hosted on G2.com.

Eric S.
ES
Eric S.
GIS Coordinator
Mid-Market (51-1000 emp.)
"I'm a fan,,,"
5/5
What do you like best about ArcGIS Online?

AGOL's facilitation of collaboration between SMEs is what I like best, especially when its ease of use empowers non-GIS users to utilize GIS technology. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I'm still hazy on the whole credits thing...but now that I've got an ELA I'm not as worried about it. Review collected by and hosted on G2.com.

Aliz B.
AB
Aliz B.
GIS Consultant
Small-Business (50 or fewer emp.)
"Easy to use"
3.5/5
What do you like best about ArcGIS Online?

I think ArcGIS online is easy to use once you look into it. I could figure out myself with few tutorials. For the basic tasks like creating a map is very useful. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I don't really have anything to complain at the moment. I don't use it very often, but I would if is needed. Review collected by and hosted on G2.com.

MG
Mary G.
Graphic Designer
Small-Business (50 or fewer emp.)
"Very useful only for professionals"
4.5/5
What do you like best about ArcGIS Online?

It incorporates a large number of tools to analyze data, you can process bitmap files, radar files and other formats. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

You have to have good hardware to avoid processing problems. Review collected by and hosted on G2.com.

JD
Joan D.
Enterprise (> 1000 emp.)
"ArcGIS Online for State agency GIS adoption"
0/5
What do you like best about ArcGIS Online?

Since the introduction of ArcGIS Online to the Esri suite of products, GIS use among State agencies has increased dramatically. (I am with the GIS coordinating agency for Hawaii State government). We spent years trying to encourage adoption of GIS and with ArcGIS Online, the technology sells itself! Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

It is difficult to manage our large number of users Review collected by and hosted on G2.com.

Verified User in Government Administration
EG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"ArcGIS enables a rich understanding of our data driven world"
5/5
What do you like best about ArcGIS Online?

At first blush ArcGIS might appear overwhelming to a new user, however, a few minutes of exploring will reveal the intuitive design of the product and the robust online training and education support helps new users quickly orient to the system. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I don't have a negative opinion about ArcGIS Online. Review collected by and hosted on G2.com.