--- title: ArcGIS Online Reviews meta_title: 'ArcGIS Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 190 reviews by the users' company size, role or industry to find out how ArcGIS Online works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 190 scale: '5' date_modified: '2026-10-17' parent_category: name: CAD & PLM url: https://www.g2.com/categories/cad-plm ---

ArcGIS Online Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ArcGIS Online's tools to be easy to use, enabling timely project delivery and efficient data visualization. (4 mentions)
Users praise the ease of use and feature-rich tools of ArcGIS Online, enhancing project delivery efficiency. (2 mentions)
Users enjoy the collaborative features of ArcGIS Online, effectively sharing datasets within the ESRI community. (1 mentions)
Users value the robust data management capabilities of ArcGIS Online, gaining access to extensive visualizations and valuable datasets. (1 mentions)
Users appreciate the user-friendly interface of ArcGIS Online, enhancing ease of implementation for their tasks. (1 mentions)
Users are frustrated by the high costs associated with ArcGIS Online, impacting its overall value and accessibility. (1 mentions)
Users are frustrated with the expensive subscription fees of ArcGIS Online, limiting their usage despite enjoying the features. (1 mentions)
Users note the high system requirements of ArcGIS Online can hinder effective analytical and modeling capabilities. (1 mentions)
Users feel the learning curve for comprehensive analysis is steep, requiring extensive software knowledge and processing power. (1 mentions)
Users experience delayed customer support, leading to frustration and slower issue resolution with ArcGIS Online. (1 mentions)

5 Pros or Advantages of ArcGIS Online

5 Cons or Disadvantages of ArcGIS Online

ArcGIS Online Reviews (190)

View 1 Video Reviews
Reviews

ArcGIS Online Reviews (190)

View 1 Video Reviews
4.5
190 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
NS
Nicole S.
Geomatics/Mapping Manger
Enterprise (> 1000 emp.)
"Loving ArcGIS Online"
5/5
What do you like best about ArcGIS Online?

I love the user friendly approach and easy to use interface Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I would like to see some more functionality in the webapp templates Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"ArcGIS online - Great resource for students"
4.5/5
What do you like best about ArcGIS Online?

I can show my students maps in real time rather than in a textbook. They can also create their own maps. This increases engagement in class. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

ArcGis is excellent, I really do not have anything I dislike besides logins for students being a bit cumbersome. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Small-Business (50 or fewer emp.)
"A quick way to get my organizations information to the public."
4/5
What do you like best about ArcGIS Online?

Somewhat easy to use. There are many options for how to tell a story. It is easy to update our data. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Some of the management of files can be challenging. I end up with a lot of clutter in the 'my content' area. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Powerful spatial information tool"
5/5
What do you like best about ArcGIS Online?

The ability to create maps and/or apps to share with your organization or general public. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Not really a problem, just more training needed, but search for resources outside our organization. Review collected by and hosted on G2.com.

NG
Nick G.
Business Manager
Mid-Market (51-1000 emp.)
"Informative and inspiring"
4/5
What do you like best about ArcGIS Online?

the first day was inspiring. Jane Goodall was powerful Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Not enough topics on business expansion. Hard to find usage Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Great add-on but not a good standalone"
4/5
What do you like best about ArcGIS Online?

the versatility for the layers and the options Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

That you can't get all the functionality with fonts, etc that you have in Pro. Once you share from ArcGIS Pro to ArcGIS online, it's very limited if you want to add any more data. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
IT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"ArcGIS Online Review"
4/5
What do you like best about ArcGIS Online?

I can access my content at one location. I also like the fact that it can be accessed from anywhere and not being tied to a desktop. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I am used to the desktop version so it is hard to find functionalities similar to the desktop. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Glitches with ArcGIS Online interface w/in Story Maps"
4/5
What do you like best about ArcGIS Online?

I like that AGO can be easily access and integrated with Esri Story maps. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

I hate that the AGO interface within Story Maps is very glitchy and most times does not show the actual symbols when you are creating a map. Review collected by and hosted on G2.com.

Fiona B.
FB
Fiona B.
GIS Manager
Enterprise (> 1000 emp.)
"Great tool"
5/5
What do you like best about ArcGIS Online?

great for creating storymaps and for COllector Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

fuzzy information about what costs in credits and how much Review collected by and hosted on G2.com.

Verified User in Government Relations
UG
Verified User in Government Relations
Enterprise (> 1000 emp.)
"Summer graduate intern"
4/5
What do you like best about ArcGIS Online?

Great software to create graphical overlays. Used extensively in our organization. Review collected by and hosted on G2.com.

What do you dislike about ArcGIS Online?

Sometimes the software is slow to use and sometimes there is scaling issues with it. Review collected by and hosted on G2.com.