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ArcCRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy tracking feature, ensuring no leads are overlooked while managing the sales process efficiently. (7 mentions)
Users value the automation features of ArcCRM, enabling efficient campaign management and time-saving follow-ups. (3 mentions)
Users value the efficient customer management features of ArcCRM, enhancing campaign setup and personalizing client outreach. (3 mentions)
Users praise the ease of use in ArcCRM, allowing efficient campaign management and automated follow-ups. (3 mentions)
Users value the efficiency of ArcCRM for automating follow-ups and managing multiple campaigns effortlessly. (2 mentions)
Users feel that the learning curve for ArcCRM can be steep, requiring patience to master its features. (4 mentions)
Users find the integration issues with existing systems to be challenging, impacting their overall experience with ArcCRM. (2 mentions)
Users notice occasional minor glitches in the mobile version, though they do not significantly impact usability. (1 mentions)
Users wish for more visual representation in the reporting tool of ArcCRM to enhance data comprehension. (1 mentions)
Users express a desire for a more customizable dashboard, feeling limited by the current configuration options. (1 mentions)

5 Pros or Advantages of ArcCRM

1. Easy Tracking
Users value the easy tracking feature, ensuring no leads are overlooked while managing the sales process efficiently.
See 7 mentions

See Related User Reviews

SM

Slaven M.

Mid-Market (51-1000 emp.)

4.5/5

"helps us with outreach and fundraising campaigns for clients!"

What do you like about ArcCRM?

It's easy to track applications and deadlines for grants. Also, the follow-up feature is great to nurture donors. Their support team was helpful!

LK

Luka K.

Mid-Market (51-1000 emp.)

4.5/5

"Great CRM for sales"

What do you like about ArcCRM?

I like how easy it is to set up email campaigns and schedule follow-ups. standard tracking features to see who engages with our emails work pretty wel

2. Automation Features
Users value the automation features of ArcCRM, enabling efficient campaign management and time-saving follow-ups.
See 3 mentions

See Related User Reviews

NM

Nikka M.

Mid-Market (51-1000 emp.)

4.5/5

"perfect CRM for managing campaigns, saves us ton of time!"

What do you like about ArcCRM?

like how we can create multiple campaigns, track and manage them in less time. Automated follow-ups play an important role, so that our clients don't

EN

Eva N.

Small-Business (50 or fewer emp.)

5.0/5

"so good for marketing campaigns!"

What do you like about ArcCRM?

it's very easy to set up multiple campaigns and execute them. Automated follow-ups allow our team to focus on more important tasks.

3. Customer Management
Users value the efficient customer management features of ArcCRM, enhancing campaign setup and personalizing client outreach.
See 3 mentions

See Related User Reviews

MM

Miro M.

Mid-Market (51-1000 emp.)

4.5/5

"We streamlined our marketing automation"

What do you like about ArcCRM?

It helps us set up campaigns more efficiently and the customer segmentation allows us to deliver personalized content in them.

NM

Nemanja M.

Mid-Market (51-1000 emp.)

5.0/5

"Great software to track donations and outreach strategies"

What do you like about ArcCRM?

For our client, we’re able to segment donors based on giving history, and the personalized outreach strategies have led to higher donation amounts.

4. Ease of Use
Users praise the ease of use in ArcCRM, allowing efficient campaign management and automated follow-ups.
See 3 mentions

See Related User Reviews

EN

Eva N.

Small-Business (50 or fewer emp.)

5.0/5

"so good for marketing campaigns!"

What do you like about ArcCRM?

it's very easy to set up multiple campaigns and execute them. Automated follow-ups allow our team to focus on more important tasks.

MS

Milan S.

Mid-Market (51-1000 emp.)

4.5/5

"easy and efficient to manage multiple campaigns"

What do you like about ArcCRM?

we make and manage multiple campaigns for our clients. ArcCRM helps us deliver each one tailored to the prospects needs, and automating follow-ups sav

5. Efficiency
Users value the efficiency of ArcCRM for automating follow-ups and managing multiple campaigns effortlessly.
See 2 mentions

See Related User Reviews

NM

Nikka M.

Mid-Market (51-1000 emp.)

4.5/5

"perfect CRM for managing campaigns, saves us ton of time!"

What do you like about ArcCRM?

like how we can create multiple campaigns, track and manage them in less time. Automated follow-ups play an important role, so that our clients don't

MS

Milan S.

Mid-Market (51-1000 emp.)

4.5/5

"easy and efficient to manage multiple campaigns"

What do you like about ArcCRM?

we make and manage multiple campaigns for our clients. ArcCRM helps us deliver each one tailored to the prospects needs, and automating follow-ups sav

5 Cons or Disadvantages of ArcCRM

1. Learning Curve
Users feel that the learning curve for ArcCRM can be steep, requiring patience to master its features.
See 4 mentions

See Related User Reviews

NM

Nemanja M.

Mid-Market (51-1000 emp.)

5.0/5

"Great software to track donations and outreach strategies"

What do you dislike about ArcCRM?

Exploring the different features required some time

JN

Jacek N.

Mid-Market (51-1000 emp.)

4.0/5

"It helped us optimize our marketing efforts"

What do you dislike about ArcCRM?

More advanced features need some time to onboarding with

2. Integration Issues
Users find the integration issues with existing systems to be challenging, impacting their overall experience with ArcCRM.
See 2 mentions

See Related User Reviews

NS

Nikola S.

Mid-Market (51-1000 emp.)

4.5/5

"We finally have better sales pipeline management"

What do you dislike about ArcCRM?

the integration with our existing ERP system took a little more time than expected.

LM

Luciano M.

Small-Business (50 or fewer emp.)

5.0/5

"Software that streamlined our sales pipeline and boosted efficiency"

What do you dislike about ArcCRM?

It lacks some integration with third-party tools we use, but the built-in features make up for that.

3. Bugs
Users notice occasional minor glitches in the mobile version, though they do not significantly impact usability.
See 1 mentions

See Related User Reviews

MS

Mario S.

Mid-Market (51-1000 emp.)

5.0/5

"Super easy to handle client inquiries."

What do you dislike about ArcCRM?

Sometimes there are minor glitches with the mobile version, but nothing serious.

4. Incomplete Information
Users wish for more visual representation in the reporting tool of ArcCRM to enhance data comprehension.
See 1 mentions

See Related User Reviews

MM

Marko M.

Mid-Market (51-1000 emp.)

4.5/5

"We are better in achieving our sales targets"

What do you dislike about ArcCRM?

I wish the reporting tool offered more visual representation of the data.

5. Limited Customization
Users express a desire for a more customizable dashboard, feeling limited by the current configuration options.
See 1 mentions

See Related User Reviews

OH

Olivia H.

Mid-Market (51-1000 emp.)

4.5/5

"Awesome software for tailored sales campaigns!"

What do you dislike about ArcCRM?

more customizable dashboard would be great

Top-Rated Alternatives

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Salesforce Sales Cloud
4.4/5(27,575)
ActiveCampaign
ActiveCampaign
4.4/5(14,823)
HubSpot Sales Hub
HubSpot Sales Hub
4.4/5(14,367)

ArcCRM Reviews (25)

Reviews

ArcCRM Reviews (25)

4.6
25 reviews
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MV
Maria V.
Marketing Manager
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Their sales automation helped us save tons of time!"
4.5/5
What do you like best about ArcCRM?

Sales automation has been a massive time-saver for our team. From automating follow-ups to generating real-time reports, it helped us streamline sales process. Review collected by and hosted on G2.com.

What do you dislike about ArcCRM?

At first, understanding the different functions required some patience. Review collected by and hosted on G2.com.

OH
Olivia H.
HR Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Awesome software for tailored sales campaigns!"
4.5/5
What do you like best about ArcCRM?

The ease of use is fantastic. Love how we can quickly add notes and follow-ups for each lead. Review collected by and hosted on G2.com.

What do you dislike about ArcCRM?

more customizable dashboard would be great Review collected by and hosted on G2.com.

TM
Tijana M.
Marketing Manager
Market Research
Mid-Market (51-1000 emp.)
"helped us increase the donor engagement"
4.5/5
What do you like best about ArcCRM?

We have better outreach efforts. We’ve seen higher engagement and donor retention. Review collected by and hosted on G2.com.

What do you dislike about ArcCRM?

We took some time to customize it to our needs. Review collected by and hosted on G2.com.

RV
Rajes V.
Small-Business (50 or fewer emp.)
"ArcCRM: A CRM for Small Business / Medium Enterprises"
4/5
What do you like best about ArcCRM?

An easy-to-use lightweight CRM

A Cross-functional action-based CRM to build value-added relationships with customers throughout their journey. Review collected by and hosted on G2.com.

What do you dislike about ArcCRM?

More Features can bring more insights.

Need more features

UI design can be friendly

Sometimes lagging. Loading time is of a concern Review collected by and hosted on G2.com.

Aravinth P.
AP
Aravinth P.
Digital Marketing Executive
Small-Business (50 or fewer emp.)
"Works great. Truly a straightforward CRM when compared with other tools."
4.5/5
What do you like best about ArcCRM?

The first thing which I am impressed with is their interface. Less chaotic and eye-friendly. Not peppered with too much information unlike other CRM softwares. One thing that deserves applause is the way onboarding is handled. It was such a smooth experience and there were clear-cut instructions at every stage. Kudos! Review collected by and hosted on G2.com.

What do you dislike about ArcCRM?

I look forward to more integration options. Perhaps, integration can be made a little simpler. Review collected by and hosted on G2.com.
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