Appcues allows us to quickly create user guides on our website without involving the dev team. It’s also useful for collecting feedback on newly launched features. Review collected by and hosted on G2.com.

At the moment, the only constraint is that we don’t send Appcues data back to our CRM, but we’re working on it. Review collected by and hosted on G2.com.

The ability to build and deploy in-app experiences without engineering involvement is the biggest win. As a marketer, I can design, test, and publish flows entirely on my own timeline. It removes a major bottleneck and lets us move faster on product-adjacent initiatives like feature announcements and user education. Review collected by and hosted on G2.com.

The feature set is so robust I worry I'm not using the tool effectively enough! Review collected by and hosted on G2.com.

I like Appcues for the quality of its support team and account management. Although it takes time to understand all the technical settings, once I know the overall capabilities, it's a great tool to use, especially with templates. Once you build your own templates, creating a well-designed journey is easy. The tool has become a must-have to communicate important messages in our solution to our clients. Review collected by and hosted on G2.com.

The settings have some limitations and is a bit difficult to use. It's really feels quite binary sometimes, like showing the flow once or all the time. There's also difficulty in creating segmentations with multiple layers, especially if the data comes from different sources. The builder could also be more intuitive. Some basic tasks, such as aligning text or resizing a youtube video, can be more difficult than expected and require more effort than they probably should. But I know the team has been working on it with the creating of a new builder, so let's see in the future how it is. Review collected by and hosted on G2.com.

I like how intuitive Appcues is. I've used other similar products in the past, and even though I was new to this, I picked it up pretty quickly. The support from our Customer Success Manager was SO helpful. She would send quick screen recordings or let me schedule a call to do a sanity check before launching. Whenever doing anything customer-facing, it's scary to hit 'launch' knowing so many people are going to see it. It's great to have Appcues CSM, support, and help articles to ensure you are truly set up for success before hitting go. Although some parts are a bit confusing, there are so many resources that I can always find an answer. Review collected by and hosted on G2.com.

I haven't noticed anything yet. Some things are a bit confusing but there are SO many resources that you can always find an answer. Review collected by and hosted on G2.com.

I like that Appcues is configurable a lot and it's much more powerful than I initially found. We can configure it according to our design system and design line. Review collected by and hosted on G2.com.

I think the UI is not great and it's tough to configure everything. Even though Appcues is very powerful, discovering those powerful features requires a very manual effort. I would say it's not user-friendly. The initial setup wasn't as great either because the user experience from the UI perspective has not been great. We would prefer if it was more self-serve so we could do things on our own. Review collected by and hosted on G2.com.

Appcues has enabled us to automate certain workflows and customer messaging, as well as easily publish ad hoc comms in banners or pop-ups. You can easily customise your designs to ensure they're on brand, and target specific customer segments. Review collected by and hosted on G2.com.

Appcues are definitely improving the ease of publishing a workflow, as before some of the settings could be a bit misleading or unclear. Internally, you need to make sure you have the technical resource to ensure any automations and segments are set up correctly. Review collected by and hosted on G2.com.

Very user-friendly, the tooltips is one of my favourite features, which help guide a user throughout their product experience. Review collected by and hosted on G2.com.

There are many dynamic pieces within our website - we would encounter a lot of issues where the tooltip can't be displayed it had issues finding the dynamic content piece on our platform. Review collected by and hosted on G2.com.

I like the ease of use and versatility of Appcues. The integration with Mixpanel allows for quick targeting of users. Additionally, the in-app onboarding is a great tool for explaining the product's functionality to customers. I also find the in-app surveys useful, as they are contextual to the product area the customer is using. Review collected by and hosted on G2.com.

The text editor sometimes behaves unexpectedly. It's hard to understand why I can't anchor an element to a graphical interface. It's complicated to have an overview of what is online, where, and for how long when there are many flows and pins. Review collected by and hosted on G2.com.

Captain Assist is very intuitive and understands instructions and briefs very well. It’s easy to use, and it consistently follows what I ask without confusion. Review collected by and hosted on G2.com.

I think the workflows could be improved. I use workflows regularly, but sometimes I need help building them and understanding whether the logic I’m using is actually correct. The AI function isn’t able to support me to its full capacity in this area. Review collected by and hosted on G2.com.

I like that Appcues allows us to customize our audiences, and the design function for popups and tool tips is robust, yet easy to use. It also helps us inform our users of new features or updates in the app. Review collected by and hosted on G2.com.

I had a pretty hard time figuring out how to upload language files, so I ended up just manually updating the text in 23 different languages. Review collected by and hosted on G2.com.