Apollo ILS/LSP Reviews & Product Details

The Apollo™ ILS/LSP (Integrated Library System/Library Services Platform) is devoted solely to public libraries. It has exceedingly delighted customers, with a 99.4% retention rate. Apollo library automation has won the Product of the Year award for 2016 and 2017. Its hosted-only and multi-tenant architecture continually pays benefits to customers though faster feature development, faster/better service, hassle-free 3rd party integration, and world-class server management and up-time. Unique capabilities like Gabbie, 2-way texting and Reserve Express for subscribing to favorite authors further set Apollo apart.

Seller

Biblionix

Discussions

Apollo ILS/LSP Community

Languages Supported

English, French, Spanish

Solution Type

Best-of-Breed

Overview by

Clark Charbonnet (Owner at Biblionix)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

Follett Destiny Library Manager

View All Alternatives

User Insights

Average based on 46 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Apollo ILS/LSP Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Apollo ILS/LSP, and what problem is it built to solve?

Apollo is a cloud-based integrated library system designed to streamline library operations and improve the experience of library users. It is tailored to community and public libraries, with catalog management, patron services, and reporting tools.

What languages does Apollo ILS/LSP support?

Apollo supports 3 languages: English, French, and Spanish.

What company sizes and industries is Apollo ILS/LSP the best fit for?

Apollo is most closely associated with smaller library organizations, especially those in the library sector. The strongest fit in the reviewer-reported company and industry segments is:

Small businesses: Organizations with 50 or fewer employees.
Libraries: Library organizations make up the clearest industry segment.

How long does it take to implement Apollo ILS/LSP across a team?

Apollo can be live in less than a month for many teams, with some reporting go-live in under a day and others taking longer. The reported ranges break down as follows:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common
3–6 months	Less common

What customer support options does Apollo ILS/LSP provide, and how do users find the overall support experience?

Apollo provides support through email/help desk, chat, and phone. The support experience is described as friendly, responsive, and helpful, with clear guidance; some users note that responses can occasionally be slower.

What is the experience like for teams switching to Apollo ILS/LSP from another tool?

Switching to Apollo is described as a smooth transition, with migration often feeling manageable and staff finding the system easier to learn. Teams moved from tools such as Follett and other school-oriented systems, as well as older or less reliable library systems, to get features better suited to public libraries, reduce server upkeep, and improve usability, support, or reporting.

What features or capabilities could make Apollo ILS/LSP even more useful?

The improvements users would most value are greater flexibility in customizing records and workflows, and smoother navigation for common tasks. Requests also point to more capable search and reporting tools, along with added options for printing and making batch catalog changes.

Expand customization for catalog records, patron-facing choices, and library-specific settings.
Make search, navigation, and reporting easier to tailor and use.
Add more flexible printing and batch editing for catalog work.

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Verified User in Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Perfect for small libraries"

5/5

What do you like best about Apollo ILS/LSP?

It is very intuitive and user-friendly, and they are always adding more helpful features. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Have had some issues with offline checkout recently. I believe, however, it has something to do with some changes our IT staff made on our circ desk computers. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

I have recommended to many libraries, and will continue to highly recommend, Apollo to any small or medium public libraries. From migration on, customer service has been helpful. We don't have to contact them often, but when we need them, they are there to walk us through whatever we need to do to fix the problem, even if it's a Mozilla Firefox issue and not specifically an Apollo issue. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Day-to-day operation of the library. From circulation to cataloging and reports. It helps us work more efficiently and effectively. Review collected by and hosted on G2.com.

Darla C.

director

Information Services

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo is very user friendly."

4.5/5

What do you like best about Apollo ILS/LSP?

The staff made the transition very smooth. I also love the tutorials available. The ease and convenience are refreshing. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

That Apollo is housed in Firefox. I have had lots of issues with my computer since installing and using Firefox. My IT guys told me Firefox does not update on a regular basis and that is why I am having so many issues. Another thing I would like to see happen, when we enter a new material or patron, to have an option to print a label out from that screen. This would be a great time saver. Review collected by and hosted on G2.com.

Gwin G.

Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Great for small libraries"

5/5

What do you like best about Apollo ILS/LSP?

Apollo automates many of the tasks that take up so much time in small libraries, like notifying patrons about reserves and making ILL checkouts easy. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I would like a more robust search-and-replace feature in the catalog. We are having to correct a lot of mistakes in the catalog prior to an inventory, and some things we have to change one by one instead of in a group. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Do a trial run with your data in it. Make a checklist of everything that needs to happen, because some integrations can take a long time, for example, the ILL component. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Much better return rate of overdue materials. We have saved so much time and postage since the software allows us to make better use of auto calling and auto emailing. Review collected by and hosted on G2.com.

Jennifer A.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/31/2017

"When second best won't do!"

5/5

What do you like best about Apollo ILS/LSP?

Customer service is always perfect, prompt, and precise. Apollo is very reliable, user friendly, and covers everything we need in collection control. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

If I had any less than happy thoughts about this system, it would be that the Search engine is a bit picky on capitalization and spelling. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

You will not regret switching/ signing on! The people are fantastic, the software is so easy to use and versatile for every library need. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo is so efficient and user friendly, it allows me to zip right through cataloging without a hitch. That feature alone saves me so much time and trouble that it allows me to move on to other duties, and as a one person staff, that list of duties is quite long. Review collected by and hosted on G2.com.

Jolene K.

Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo Saved my Life!"

5/5

What do you like best about Apollo ILS/LSP?

Apollo was extremely easy to learn to use and to incorporate in my library. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

There are almost too many helpful options. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

I chose the Apollo program when I needed to immediately install a new book automation program at the same time as upgrading my computers. Everything had to be done simultaneously and quickly with a minimum of training due to the short time factor. This program has a short learning curve for people new to it. Review collected by and hosted on G2.com.

Verified User in Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Great catalog for our mid-size library"

4.5/5

What do you like best about Apollo ILS/LSP?

More control over bib and holding records in order to customize to our library. More customizable reports for stats etc. More user friendly searching, account maintenance, and wish list for our patrons. Great user forum for questions and tips. Printed reserve slips make contact tracking and reserve pickup more efficient. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Customer service is good, but sometimes slow. Needs full screen mode built-in; outside browser add-ons are unreliable. Unable to mark item lost while in Circulation login; not all staff has Administrator privileges but circulation staff needs to mark item lost for patron reporting loss and wanting to make payment. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

The trial mode offers a great way to explore Apollo using your own catalog. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Old system often had glitches resulting in items not checked in/out More customizable reports than old system. Automatic reserves through the catalog rather than stored on paper with manual entry every item. More bib records available without importing at added expense, especially movies. Automatically contacts patrons with email or text reducing the number of phone calls made by staff. More efficient cataloging for ILLs. Review collected by and hosted on G2.com.

Lakehills L.

Small-Business (50 or fewer emp.)

10/24/2017

"We love Apollo"

5/5

What do you like best about Apollo ILS/LSP?

My favorite thing about Apollo is the updates. I love how they let you know what is changing and give you full information as to how to use it. Also, any changes I have suggested that I need on my Apollo, they have done their best to accommodate. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I think my least favorite feature is the Catalog screen where the latest books go, I would like more control over what books are in the scroll. Review collected by and hosted on G2.com.

Kimberly B.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"We love Apollo!"

5/5

What do you like best about Apollo ILS/LSP?

The ILS system is extremely user friendly for both staff and patrons. They are also constantly updating the interface to meet the changing needs of the community. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Honestly there is nothing that I truly dislike. Review collected by and hosted on G2.com.

Verified User in Libraries

Small-Business (50 or fewer emp.)

Originally submitted 10/24/2017

"The best ILS for our needs"

5/5

What do you like best about Apollo ILS/LSP?

The customer service is phenomenal as is the product itself! It makes the workflow so much better and is easy to use the different functions within Apollo. This is very intuitive and user-friendly software and is great to use! Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

There is really nothing that I dislike about Apollo! They have covered all the bases and are receptive to additional detail that may help an individual library. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

This is a very intuitive ILS and has everything that you could think of and more and is very easy to use! Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

We now have a 'text-a-librarian' capability that we did not have before at an extremely reasonable cost and the benefits are numerous! Review collected by and hosted on G2.com.

Debbie G.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo"

5/5

What do you like best about Apollo ILS/LSP?

The support! Apollo staff is always willing and ready to help in any way! Award winning, cutting edge - always on top on the latest trends. Ease of use and very patron friendly. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I love everything about Apollo! The support turn around time is speedy - which is great in this fast paced society. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

If you are a small to medium sized public library, I highly recommend Apollo ILS/LSP. Friendly and easy to use interface. Our patrons love all the features. The Apollo staff is very innovative and continually finding ways to improve service. The Apollo support team is fabulous and always available. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Better customer/patron service. Review collected by and hosted on G2.com.