For me, the most valuable part of AMS360 is how easy it is to use. A software program can have all the bells and whistles, but if it isn’t user-friendly, agents simply won’t use it. Review collected by and hosted on G2.com.

The feature I dislike about AMS360 is the reporting. The reports I’m looking for aren’t always available, or, if they are, I haven’t been able to access them correctly. Review collected by and hosted on G2.com.

Storing all the policy and customer information is extremely helpful. I can put their limits, documents, contact info, etc. all in one place. Review collected by and hosted on G2.com.

The search feature if quite difficult to use. We usually put the customer's first and last name, the company name, and DBA. The search requires exact matches. If someone else wants to search for my clients, they must know exactly how I worded the client. Review collected by and hosted on G2.com.

I like that I can drag emails into activities, which makes it easier to access old emails. I also appreciate that any time there is an issue, I can chat with AMS360 support over the phone and the problem is solved within 5 minutes. I feel confident storing information safely on AMS360. Review collected by and hosted on G2.com.

I feel the system looks a little outdated. Invoicing and adding policies into AMS360 takes a lot of time and involves too many steps. A step-by-step tutorial that plays while adding a policy would be helpful to streamline the process. Review collected by and hosted on G2.com.

I find AMS360 very flexible. I like that we can create templates and use them for different customers, which saves us from entering the same information repeatedly. Additionally, I appreciate the ability to copy information from other customers, such as coverage details or data from banks and additional interests, without having to type it all over again. Review collected by and hosted on G2.com.

I find it definitely hard to follow what needs to be done in the right order and what needs to be selected to get to the next step. It just doesn't seem really intuitive and user-friendly to a new person. Once you know it, it has a lot of capabilities. I'm also aware that we're currently having a bit of trouble figuring out the billing. Review collected by and hosted on G2.com.

I really like the declarations page option. It creates a better experience to be able to grab policy information quickly. Review collected by and hosted on G2.com.

I think the data is very small and too crunched together. It is hard to try and read through all the line items. I think the lines need to be more spaced out or the font bigger. Review collected by and hosted on G2.com.

AMS360 is easy to use once you get familiar with the system. Simpler than other agency management systems but also in-depth enough to meet most of our agency needs Review collected by and hosted on G2.com.

Billing processing and information could be refined. Right now the information seems complicated but also limited. Review collected by and hosted on G2.com.

The ability to log my client interactions and to be able to email them and have it recorded as an activity all in one shot. Review collected by and hosted on G2.com.

The uploads are spotty at times, so I always have to confirm AMS's information with the carrier website. Review collected by and hosted on G2.com.

I really like the reports feature, it is easy to print monthly reports for each of our agents and provides a lot of insight into how each agent is producing. Review collected by and hosted on G2.com.

AMS360 is very "clicky". You have to click a lot to get somewhere. It also lags a lot so if you click something, it doesn't pop up right away and if you click it again it locks the process. Review collected by and hosted on G2.com.

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of documents across every insurance provider, emails, and billing sites. I also love that I can access expired and cancelled policies. Even though the initial setup was a large undertaking, it was overall easy to understand. Review collected by and hosted on G2.com.

I wish that you could delete activities that were entered in error. Review collected by and hosted on G2.com.

Ease of use and reliability. It has the backend to truly rely on. Review collected by and hosted on G2.com.

I wish the interface were more seamless, and that ease of use weren’t so heavily code-based but more intelligence-based, like what their current products and additions are already doing, rather than relying on the backend system. Integrations feel limited, the design is marginal, and the pricing is good relative to the reliability. Review collected by and hosted on G2.com.