AMS360 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AMS360 to be easy to use, enabling efficient management of clients, policies, and billing. (80 mentions)

Users praise the great customer support of AMS360, noting its quick response and ease of use. (26 mentions)

Users value the seamless integrations of AMS360, enhancing productivity and streamlining communication with tools like Outlook. (24 mentions)

Users appreciate the variety of tools and reporting features AMS360 offers, making business management easier and more efficient. (22 mentions)

Users value the easy access to client data in AMS360, making information retrieval and activity logging effortless. (21 mentions)

Users find AMS360 to be lacking in user-friendliness, citing clunky navigation and inefficient features. (15 mentions)

Users find the excessive clicking in AMS360 frustrating, as it complicates navigation and slows down workflow. (14 mentions)

Users find the learning curve steep, making it time-consuming to master all aspects of AMS360 effectively. (14 mentions)

Users find AMS360's outdated design problematic, with a non-intuitive interface and limited customization options. (13 mentions)

Users face slow performance with AMS360, particularly when running reports and during commission splits, hindering efficiency. (11 mentions)

5 Pros or Advantages of AMS360

1. Ease of Use

Users find AMS360 to be easy to use, enabling efficient management of clients, policies, and billing.

See 80 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Centralized Insurance Management Made Easy"

What do you like about AMS360?

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very dependable and user friendly system"

What do you like about AMS360?

Easy of use for new users as well as trained users. Best help desk ever.

2. Customer Support

Users praise the great customer support of AMS360, noting its quick response and ease of use.

See 26 mentions

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Amy N.

4.0/5

"Efficient Client Management, Needs User-Friendly Design"

What do you like about AMS360?

I really appreciate the customer service with AMS360, as they've been top-notch with all of my questions and concerns. The PL Rating feature is a big

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"AMS360 in Practice: A Closer Look at Its Capabilities"

What do you like about AMS360?

AMS360 is user-friendly and packed with features that support our daily agency operations. The implementation process was smooth, and integration with

3. Integrations

Users value the seamless integrations of AMS360, enhancing productivity and streamlining communication with tools like Outlook.

See 24 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Vertafore AMS360 Review"

What do you like about AMS360?

Functionality, Integration & Integration possibilities, NetVu, drag-and-drop interface, transactNow feature, Vertafore Support is amazing!

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Insurance Management"

What do you like about AMS360?

I like how AMS360 provides a place to do all things insurance-related in one place. I find the storage and handling of complex data very useful, allow

4. Features

Users appreciate the variety of tools and reporting features AMS360 offers, making business management easier and more efficient.

See 22 mentions

See Related User Reviews

Kara V.

Small-Business (50 or fewer emp.)

5.0/5

"Two thumbs up"

What do you like about AMS360?

AMS360 is an essential tool that helps me stay organized. It serves as a comprehensive database for all of my clients, and it’s very easy to use.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Love It Overall"

What do you like about AMS360?

It's a full-featured, integrated CRM system.

5. Easy Access

Users value the easy access to client data in AMS360, making information retrieval and activity logging effortless.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Centralized Insurance Management Made Easy"

What do you like about AMS360?

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of

Hridyesh G.

5.0/5

"Effortless Interface, Powerful Client Management"

What do you like about AMS360?

I like using AMS360 for easy access to client data, and I find it really helpful that it's easy to find information about clients and their policies.

5 Cons or Disadvantages of AMS360

1. Lack of User-Friendliness

Users find AMS360 to be lacking in user-friendliness, citing clunky navigation and inefficient features.

See 15 mentions

See Related User Reviews

Amy N.

4.0/5

"Efficient Client Management, Needs User-Friendly Design"

What do you dislike about AMS360?

I feel the system has an imposing 'look' and could look more user friendly.

lauren m.

Small-Business (50 or fewer emp.)

4.0/5

"AMS 360 is the best!"

What do you dislike about AMS360?

I wish that we could search our database for notes within AMS and that searching was less sensitive with hyphens and spaces.

2. Excessive Clicking

Users find the excessive clicking in AMS360 frustrating, as it complicates navigation and slows down workflow.

See 14 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"AMS360 for the Insurance Industry"

What do you dislike about AMS360?

availability to quote recreational vehicles such as motor homes, travel trailers, 5th wheels. Availability to quote dwelling fire policies for homes r

Melanie C.

3.5/5

"Comprehensive Insurance Solution with Learning Curve"

What do you dislike about AMS360?

There needs to be a summary of the account without having to click into everything. For example, when I want to email a husband and wife, I have to go

3. Learning Curve

Users find the learning curve steep, making it time-consuming to master all aspects of AMS360 effectively.

See 14 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

4.5/5

"Comprehensive Solution with Seamless Outlook Integration"

What do you dislike about AMS360?

The program is so large, we probably don't use half of it. I would not recommend it for smaller agencies due to cost. The cost to get our own data i

belle v.

5.0/5

"User-Friendly and Efficient Data Management"

What do you dislike about AMS360?

I would like to see updates of every time the customer called for policy information. I would like to see the date and time when the customer called t

4. Outdated Design

Users find AMS360's outdated design problematic, with a non-intuitive interface and limited customization options.

See 13 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

4.5/5

"Comprehensive Solution with Seamless Outlook Integration"

What do you dislike about AMS360?

The program is so large, we probably don't use half of it. I would not recommend it for smaller agencies due to cost. The cost to get our own data i

Jesse S.

4.5/5

"User-Friendly with Customizable Features"

What do you dislike about AMS360?

AMS360 can sometimes be slow to use, but that may be my system as well. Some of the actions and e-forms could be modernized.

5. Slow Performance

Users face slow performance with AMS360, particularly when running reports and during commission splits, hindering efficiency.

See 11 mentions

See Related User Reviews

Jesse S.

4.5/5

"User-Friendly with Customizable Features"

What do you dislike about AMS360?

AMS360 can sometimes be slow to use, but that may be my system as well. Some of the actions and e-forms could be modernized.

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Streamlined Renewals, But Needs More to Impress"

What do you dislike about AMS360?

User interface is dated compared to others like Applied Epic; Performance issues that require AMS360 to be closed and then re-opened; steep learning c

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Samantha L.

Commercial Lines Account Manager

Small-Business (50 or fewer emp.)

7/17/2026

"Friendly Help Desk, But Too Many Pop-Ups and Tricky Scrolling"

3.5/5

What do you like best about AMS360?

I like having somewhere to enter data. Help desk is friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I don't like how many boxes pop up for menial tasks such as attaching an email. This makes it time consuming to attach emails or documents or enter notes. I also don't like that I cannot scroll properly when in the application view otherwise the scrolling can change options set in the app already that I dont want to change. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Hello, Samantha. Thank you for taking the time to share your experience with AMS360. We appreciate your feedback on pop-up windows and will take your input into consideration for future updates. Input from customers like you helps drive our software improvements.

Kara V.

Independent Insurance Agent

Small-Business (50 or fewer emp.)

8/12/2024

"Two thumbs up"

5/5

What do you like best about AMS360?

AMS360 is an essential tool that helps me stay organized. It serves as a comprehensive database for all of my clients, and it’s very easy to use. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I can't think of anything about AMS360 that I dislike except their prices. AMS360 is pretty expensive to begin with, but then there are a lot of additional tools that can be added that are also expensive. Review collected by and hosted on G2.com.

What problems is AMS360 solving and how is that benefiting you?

AMS360 is a base where all my customer's info is stored. It also keeps me organized with the follow up feature. I can set a reminder for a few days out to make sure a payment was made so a policy doesn't cancel and I can set a reminder for a year out to requote a policy that has a ticket coming off. Review collected by and hosted on G2.com.

Response from Jenny Spear of AMS360

edit

Hi Kara,

Thank you so much for your kind words! We're thrilled to hear that AMS360 works so well for your agency. We genuinely care for our customers and are delighted to know that our dedication shows.

Verified User in Insurance

Small-Business (50 or fewer emp.)

8/27/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"AMS is a Well-Organized, Self-Explanatory Layout That Keeps Info Where You Need It at all times"

4.5/5

What do you like best about AMS360?

Activities are organized by date, and the information is right where it needs to be. It’s pretty self-explanatory, so it’s clear where everything needs to go. I am not sure of the price but we are learning more and more of what AMS has to offer and it is a great deal of things that can make us more efficient and get things done at a quicker pace. Everything has a spot Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I don't like that some of the coverages aren't in the coverage tabs Review collected by and hosted on G2.com.

Bailey A.

CSR

Small-Business (50 or fewer emp.)

8/27/2026

"AMS360 Keeps Insurance Information Organized, Accessible, and Easy to Manage"

5/5

What do you like best about AMS360?

I really enjoy how clear everything is to find in AMS360. The integrations really help finding information much easier Review collected by and hosted on G2.com.

What do you dislike about AMS360?

The interface can feel outdated and is not always intuitive. Finding certain information or completing simple tasks often takes more clicks than expected. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

9/3/2026

"Comprehensive but Needs UX Improvements"

3.5/5

What do you like best about AMS360?

I like how thorough AMS360 is for an agency management system. Everything — policy, billing, and activity — lives under one client record. This means I don't have to hunt across different tools to get the full picture on an account before calling a client. I appreciate that it keeps everything in one system of record, like policy data, activities, and attachments, so nothing falls through the cracks on renewals or endorsement requests. The activity notes and correspondence being logged all in one place helps with documentation for E&O purposes. The certificate issuance and attachment features save a lot of time. I can pull up a client's file and get a cert out the door fast, which clients notice. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

The interface feels dated, and there's a real learning curve for anyone new to the system — it's not intuitive out of the box. It can also lag when pulling up larger client files, and running custom reports takes more clicks than it should. Review collected by and hosted on G2.com.

What problems is AMS360 solving and how is that benefiting you?

AMS360 keeps everything in one system of record which prevents errors during renewals or endorsement requests. It also aids in E&O documentation with all activity notes and correspondence logged centrally. I appreciate the certificate issuance and attachment features for their time-saving benefits. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for taking the time to share your experience with AMS360. We understand the importance of a user-friendly interface and will take your input into consideration for future improvements. We value your business and aim to provide the best experience possible.

Rechelle C.

Commercial CSR

Small-Business (50 or fewer emp.)

5/14/2026

"Advanced Search and Automation That Keeps Us Ahead of Deadlines"

5/5

What do you like best about AMS360?

Advanced search and fast information retrieval, Automated tasks, renewals, notifications, and document generation reduce manual effort and help us agencies stay ahead of deadlines. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

New users often struggle to get up to speed, which impacts productivity Review collected by and hosted on G2.com.

What problems is AMS360 solving and how is that benefiting you?

AMS360 primarily solves data chaos, manual work, and workflow inefficiency inside insurance agencies — and the benefits show up in speed, accuracy, and better client service. Based on verified user feedback and industry reviews, these are the clearest, most consistent problem‑solution pairs. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for taking the time to share your experience with AMS360, Rachelle! It's great to hear that our platform is helping you stay ahead of deadlines with its advanced search and automation features. We appreciate your review and look forward to continuing our partnership.

Carmen B.

Customer Service Rep/Producer

Small-Business (50 or fewer emp.)

7/25/2025

"Game changer for team collaboration!"

5/5

What do you like best about AMS360?

I like that policies are automatically downloaded from many insurance carrier sites, which makes it easier to keep everything up to date without extra manual work. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I don’t like that some carriers don’t download automatically and instead have to be entered manually. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for your review of AMS360! We're happy to be a part of your business and appreciate your feedback!

Kelsey H.

Customer Support Representative

Small-Business (50 or fewer emp.)

8/27/2026

"AMS360 Streamlines Account Management with a User-Friendly Experience"

5/5

What do you like best about AMS360?

AMS360 is very user friendly and has capabilities that improve and streamline Account Management Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I do not like that AMS360 needs to be restarted frequently and that its cache data fills up quickly. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

9/8/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy Workflow"

5/5

What do you like best about AMS360?

Ease of use, quick performance in regards to uploading. I love the feature that allows me to see past policies I work on same day, AI being able to pre-fill client names. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I wish we were able to change policy numbers or add policy numbers to activities, just appending them does not allow us to correct if we attached a note to the wrong policy. Also, I wish policy notes that were appended would show in the summary screen. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for your review of AMS360! We understand your concerns about policy numbers and notes, and we will take this into consideration for future updates. We feedback your feedback and look forward to continuing our partnership.

Brianna G.

insurance agent

Small-Business (50 or fewer emp.)

8/27/2026

"AMS360 Keeps Our Agency Organized"

5/5

What do you like best about AMS360?

The most helpful thing is how it is super user friendly; it also sends you reminders on tasks needed to be done. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

There is nothing I dislike about AMS360, the only thing I would say is probably that I don't know AMS360 to its full potential. Review collected by and hosted on G2.com.