AMS360 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AMS360 to be easy to use, enabling efficient management of clients, policies, and billing. (80 mentions)

Users praise the great customer support of AMS360, noting its quick response and ease of use. (26 mentions)

Users value the seamless integrations of AMS360, enhancing productivity and streamlining communication with tools like Outlook. (24 mentions)

Users appreciate the variety of tools and reporting features AMS360 offers, making business management easier and more efficient. (22 mentions)

Users value the easy access to client data in AMS360, making information retrieval and activity logging effortless. (21 mentions)

Users find AMS360 to be lacking in user-friendliness, citing clunky navigation and inefficient features. (15 mentions)

Users find the excessive clicking in AMS360 frustrating, as it complicates navigation and slows down workflow. (14 mentions)

Users find the learning curve steep, making it time-consuming to master all aspects of AMS360 effectively. (14 mentions)

Users find AMS360's outdated design problematic, with a non-intuitive interface and limited customization options. (13 mentions)

Users face slow performance with AMS360, particularly when running reports and during commission splits, hindering efficiency. (11 mentions)

5 Pros or Advantages of AMS360

1. Ease of Use

Users find AMS360 to be easy to use, enabling efficient management of clients, policies, and billing.

See 80 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Centralized Insurance Management Made Easy"

What do you like about AMS360?

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very dependable and user friendly system"

What do you like about AMS360?

Easy of use for new users as well as trained users. Best help desk ever.

2. Customer Support

Users praise the great customer support of AMS360, noting its quick response and ease of use.

See 26 mentions

See Related User Reviews

Amy N.

4.0/5

"Efficient Client Management, Needs User-Friendly Design"

What do you like about AMS360?

I really appreciate the customer service with AMS360, as they've been top-notch with all of my questions and concerns. The PL Rating feature is a big

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"AMS360 in Practice: A Closer Look at Its Capabilities"

What do you like about AMS360?

AMS360 is user-friendly and packed with features that support our daily agency operations. The implementation process was smooth, and integration with

3. Integrations

Users value the seamless integrations of AMS360, enhancing productivity and streamlining communication with tools like Outlook.

See 24 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Vertafore AMS360 Review"

What do you like about AMS360?

Functionality, Integration & Integration possibilities, NetVu, drag-and-drop interface, transactNow feature, Vertafore Support is amazing!

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Insurance Management"

What do you like about AMS360?

I like how AMS360 provides a place to do all things insurance-related in one place. I find the storage and handling of complex data very useful, allow

4. Features

Users appreciate the variety of tools and reporting features AMS360 offers, making business management easier and more efficient.

See 22 mentions

See Related User Reviews

Kara V.

Small-Business (50 or fewer emp.)

5.0/5

"Two thumbs up"

What do you like about AMS360?

AMS360 is an essential tool that helps me stay organized. It serves as a comprehensive database for all of my clients, and it’s very easy to use.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Love It Overall"

What do you like about AMS360?

It's a full-featured, integrated CRM system.

5. Easy Access

Users value the easy access to client data in AMS360, making information retrieval and activity logging effortless.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Centralized Insurance Management Made Easy"

What do you like about AMS360?

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of

Hridyesh G.

5.0/5

"Effortless Interface, Powerful Client Management"

What do you like about AMS360?

I like using AMS360 for easy access to client data, and I find it really helpful that it's easy to find information about clients and their policies.

5 Cons or Disadvantages of AMS360

1. Lack of User-Friendliness

Users find AMS360 to be lacking in user-friendliness, citing clunky navigation and inefficient features.

See 15 mentions

See Related User Reviews

Amy N.

4.0/5

"Efficient Client Management, Needs User-Friendly Design"

What do you dislike about AMS360?

I feel the system has an imposing 'look' and could look more user friendly.

lauren m.

Small-Business (50 or fewer emp.)

4.0/5

"AMS 360 is the best!"

What do you dislike about AMS360?

I wish that we could search our database for notes within AMS and that searching was less sensitive with hyphens and spaces.

2. Excessive Clicking

Users find the excessive clicking in AMS360 frustrating, as it complicates navigation and slows down workflow.

See 14 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"AMS360 for the Insurance Industry"

What do you dislike about AMS360?

availability to quote recreational vehicles such as motor homes, travel trailers, 5th wheels. Availability to quote dwelling fire policies for homes r

Melanie C.

3.5/5

"Comprehensive Insurance Solution with Learning Curve"

What do you dislike about AMS360?

There needs to be a summary of the account without having to click into everything. For example, when I want to email a husband and wife, I have to go

3. Learning Curve

Users find the learning curve steep, making it time-consuming to master all aspects of AMS360 effectively.

See 14 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

4.5/5

"Comprehensive Solution with Seamless Outlook Integration"

What do you dislike about AMS360?

The program is so large, we probably don't use half of it. I would not recommend it for smaller agencies due to cost. The cost to get our own data i

belle v.

5.0/5

"User-Friendly and Efficient Data Management"

What do you dislike about AMS360?

I would like to see updates of every time the customer called for policy information. I would like to see the date and time when the customer called t

4. Outdated Design

Users find AMS360's outdated design problematic, with a non-intuitive interface and limited customization options.

See 13 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

4.5/5

"Comprehensive Solution with Seamless Outlook Integration"

What do you dislike about AMS360?

The program is so large, we probably don't use half of it. I would not recommend it for smaller agencies due to cost. The cost to get our own data i

Jesse S.

4.5/5

"User-Friendly with Customizable Features"

What do you dislike about AMS360?

AMS360 can sometimes be slow to use, but that may be my system as well. Some of the actions and e-forms could be modernized.

5. Slow Performance

Users face slow performance with AMS360, particularly when running reports and during commission splits, hindering efficiency.

See 11 mentions

See Related User Reviews

Jesse S.

4.5/5

"User-Friendly with Customizable Features"

What do you dislike about AMS360?

AMS360 can sometimes be slow to use, but that may be my system as well. Some of the actions and e-forms could be modernized.

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Streamlined Renewals, But Needs More to Impress"

What do you dislike about AMS360?

User interface is dated compared to others like Applied Epic; Performance issues that require AMS360 to be closed and then re-opened; steep learning c

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Verified User in Insurance

Small-Business (50 or fewer emp.)

9/11/2026

"Boosts Operational Efficiency with Deep Carrier Connectivity and Integrated Communications"

5/5

What do you like best about AMS360?

operational efficiency, deep carrier connectivity, strong accounting, and integrated communications Review collected by and hosted on G2.com.

What do you dislike about AMS360?

Steep learning curve for new staff. Training takes longer because workflows aren’t always intuitive. Review collected by and hosted on G2.com.

What problems is AMS360 solving and how is that benefiting you?

AMS360 solves the core operational problems that slow agencies down by centralizing policy management, accounting, communication, and reporting into one system. Instead of relying on manual data entry, scattered emails, separate accounting tools, and inconsistent workflows, AMS360 automates carrier downloads, standardizes servicing processes, and ties financials directly to policy data. This reduces errors, speeds up client service, strengthens compliance, and gives you clear visibility into production, retention, and agency performance. The result is cleaner records, faster responses, more accurate financials, and a more efficient workflow that lets you spend less time on administrative tasks and more time advising clients and strengthening relationships. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for taking the time to share your experience with AMS360! We value your opinion and strive to improve based on your suggestions.

Verified User in Insurance

Small-Business (50 or fewer emp.)

9/1/2026

"Great for Retention Tracking, but a Janky Prospect Application Experience"

3.5/5

What do you like best about AMS360?

AMS360 eForms has given us the ability to track down clients before their policies are cancelled, and to reach out to recently lapsed policies so we can reinstate them. I do feel as if we are getting our money's worth when it comes to AMS360, although I still think there is room for the product to improve. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I don’t like AMS360’s approach when it comes to using it for prospects. The application process feels janky and isn’t very user-friendly. I’d really like the option to choose the specific ACORD forms I want to fill out, rather than having to create policies first just to access them. Review collected by and hosted on G2.com.

Kimberly E.

Operations Manager

Small-Business (50 or fewer emp.)

2/11/2023

"I Love AMS360"

5/5

What do you like best about AMS360?

One of the best parts of AMS360 is it's very user-friendly even if you haven't had any formal training on the system, you will be able to use it from day one. However, the support team is there to help you if you run into any issues. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

One of the things that I don't care for in AMS360 is the inability to do spell check. Review collected by and hosted on G2.com.

Response from Hillarie Holcomb of AMS360

edit

Hi Kimberly,

We love that you love AMS360! We appreciate your kind words and are so glad to hear that your experience with AMS360 has exceeded your expectations. We genuinely care for our customers and are delighted that our dedication shows. Thank you again for sharing your feedback!

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/27/2026

"AMS360's Strong Support Resources are Top Notch."

4.5/5

What do you like best about AMS360?

What I find most helpful about AMS360 is how many places there are to get answers. Between VU, the NetVu communities, and the help screens, it’s easy to find support when I need it. The ideas portal is also a great way to connect with other users and share what they need. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

Reporting is somewhat limited right now, but I’m excited to see what’s in the works. Agency One also feels limited in the accounting area, and I’d like to see improvements there as well. If those areas were strengthened, Agency One could be my home page instead of having to rely on another page. Review collected by and hosted on G2.com.

Jackie C.

Bookkeeper

Small-Business (50 or fewer emp.)

9/2/2026

"AMS360 is Simple, Easy-to-Navigate Accounting"

4/5

What do you like best about AMS360?

The accounting functions are simple and easy to navigate through and they are making updates such as including notes area when entering receipts. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

When voiding receipts, the reason for the void is super short, the amounts of characters you can enter in the space is not long enough to put a detailed reason. And I have heard from others, some issues but I'm not familiar with what they do to comment about it. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for your review of AMS360, Jackie! We're happy to hear that you find our accounting functions simple and easy to navigate. Please don’t hesitate to reach out if you need anything in the future.

Shawn Z.

Insurance Agency

Small-Business (50 or fewer emp.)

9/11/2026

"Streamlined ACORD Generation, High Recommendation"

5/5

What do you like best about AMS360?

I really like the ACORD generate tool in AMS360. It makes issuing ACORD forms much easier because we used to have to manually download them, but now we can do it directly in AMS360 as easily as possible. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I think maybe importing some AI functions could improve AMS360. Particularly, using AI to summarize the actions we are going to log would be helpful. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thanks for your review, Shawn! We're glad to hear that you find the ACORD generate tool in AMS360 helpful for issuing forms more easily. We appreciate your review and look forward to continuing our partnership.

Laine T.

Agency Brand Marketing Director

Mid-Market (51-1000 emp.)

10/17/2024

"I have used other management systems popular with insurance companies, and I prefer AMS 360"

4.5/5

What do you like best about AMS360?

No updates to this section. No additions that I believe improve the system. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

The latest update has several accessibility issues. If your screen is zoomed more than 100%, you are not able to use all features and creates several issues. Several processes now have several additional clicks to accomplish. Review collected by and hosted on G2.com.

Response from Hillarie Holcomb of AMS360

edit

Hello Laine,

Thank you for your great review of AMS360! We’re thrilled to hear that you find it user-friendly and helpful for documentation. Regarding the separate windows, we recommend checking out Vertafore Ideas on My Vertafore. It allows you to submit product ideas, and other users can vote, helping our team prioritize what matters most for future updates.

Thanks again for sharing—we’re glad AMS360 is making things easier for you!

Verified User in Insurance

Small-Business (50 or fewer emp.)

5/14/2026

"Efficient Data Management with Minor Hiccups"

4.5/5

What do you like best about AMS360?

I use AMS360 for downloading through IVANS and updating customer accounts regularly. I appreciate that it solves the problem of keeping everything in one place, ensuring that information is attached to the specific client's account and making tracking documents easier. I like its ease of use, as it's pretty straightforward with the basics and fast to load. My account was set up fast when I first started, which was a plus. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

Sometimes it will crash or give me errors randomly. Sometimes it's also a pain to manually enter the policies. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for your review of AMS360, Connor! We're glad to hear that our platform has been helpful in keeping your client information organized and easily accessible. We value your opinion and appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything in the future.

KRISLEE C.

Agent

Small-Business (50 or fewer emp.)

8/27/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fast and Efficient. Great for our agency"

4/5

What do you like best about AMS360?

User friendly and the drag and drop feature on activity is quick and efficient Review collected by and hosted on G2.com.

What do you dislike about AMS360?

Some features are buried under multiple clicks, such as DOB, FEIN. Also when looking for list of equipment in Inland Marine policies you have to go into the policy within AMS instead of pulling a dec like BOP's or WC. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

9/15/2026

"Organized Client Management, Easy to Use"

5/5

What do you like best about AMS360?

I like that AMS360 is easy to use and it really helps us stay organized. I appreciate being able to view clients' previous records, contact information, and policy details, which gives me a better understanding before interacting with insured clients. The fact that some carriers are directly linked with AMS360 is a huge plus because it syncs their policies automatically, reducing the need for manual updates and saving tremendous time. This feature, in particular, cuts my work in half and greatly aids my time management. Also, the initial setup of AMS360 was very easy, which is always a bonus. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I would say that something that doesn't really work is the fact that our company shares AMS360 amongst several colleagues. So when one of the colleagues switches the viewpoint from customer name to other, it changes it for all users. That creates a little bit of a problem until we figure out that the search engine was changed to other instead of name, which delays us a little bit. That would probably be my only downside of AMS360. Review collected by and hosted on G2.com.