AMS360 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AMS360 to be easy to use, enabling efficient management of clients, policies, and billing. (80 mentions)

Users praise the great customer support of AMS360, noting its quick response and ease of use. (26 mentions)

Users value the seamless integrations of AMS360, enhancing productivity and streamlining communication with tools like Outlook. (24 mentions)

Users appreciate the variety of tools and reporting features AMS360 offers, making business management easier and more efficient. (22 mentions)

Users value the easy access to client data in AMS360, making information retrieval and activity logging effortless. (21 mentions)

Users find AMS360 to be lacking in user-friendliness, citing clunky navigation and inefficient features. (15 mentions)

Users find the excessive clicking in AMS360 frustrating, as it complicates navigation and slows down workflow. (14 mentions)

Users find the learning curve steep, making it time-consuming to master all aspects of AMS360 effectively. (14 mentions)

Users find AMS360's outdated design problematic, with a non-intuitive interface and limited customization options. (13 mentions)

Users face slow performance with AMS360, particularly when running reports and during commission splits, hindering efficiency. (11 mentions)

5 Pros or Advantages of AMS360

1. Ease of Use

Users find AMS360 to be easy to use, enabling efficient management of clients, policies, and billing.

See 80 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Centralized Insurance Management Made Easy"

What do you like about AMS360?

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very dependable and user friendly system"

What do you like about AMS360?

Easy of use for new users as well as trained users. Best help desk ever.

2. Customer Support

Users praise the great customer support of AMS360, noting its quick response and ease of use.

See 26 mentions

See Related User Reviews

Amy N.

4.0/5

"Efficient Client Management, Needs User-Friendly Design"

What do you like about AMS360?

I really appreciate the customer service with AMS360, as they've been top-notch with all of my questions and concerns. The PL Rating feature is a big

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"AMS360 in Practice: A Closer Look at Its Capabilities"

What do you like about AMS360?

AMS360 is user-friendly and packed with features that support our daily agency operations. The implementation process was smooth, and integration with

3. Integrations

Users value the seamless integrations of AMS360, enhancing productivity and streamlining communication with tools like Outlook.

See 24 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Vertafore AMS360 Review"

What do you like about AMS360?

Functionality, Integration & Integration possibilities, NetVu, drag-and-drop interface, transactNow feature, Vertafore Support is amazing!

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Insurance Management"

What do you like about AMS360?

I like how AMS360 provides a place to do all things insurance-related in one place. I find the storage and handling of complex data very useful, allow

4. Features

Users appreciate the variety of tools and reporting features AMS360 offers, making business management easier and more efficient.

See 22 mentions

See Related User Reviews

Kara V.

Small-Business (50 or fewer emp.)

5.0/5

"Two thumbs up"

What do you like about AMS360?

AMS360 is an essential tool that helps me stay organized. It serves as a comprehensive database for all of my clients, and it’s very easy to use.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Love It Overall"

What do you like about AMS360?

It's a full-featured, integrated CRM system.

5. Easy Access

Users value the easy access to client data in AMS360, making information retrieval and activity logging effortless.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Centralized Insurance Management Made Easy"

What do you like about AMS360?

I love that AMS360 is super customizable to our business. It provides one clear platform for documentation, which means we don't have to keep track of

Hridyesh G.

5.0/5

"Effortless Interface, Powerful Client Management"

What do you like about AMS360?

I like using AMS360 for easy access to client data, and I find it really helpful that it's easy to find information about clients and their policies.

5 Cons or Disadvantages of AMS360

1. Lack of User-Friendliness

Users find AMS360 to be lacking in user-friendliness, citing clunky navigation and inefficient features.

See 15 mentions

See Related User Reviews

Amy N.

4.0/5

"Efficient Client Management, Needs User-Friendly Design"

What do you dislike about AMS360?

I feel the system has an imposing 'look' and could look more user friendly.

lauren m.

Small-Business (50 or fewer emp.)

4.0/5

"AMS 360 is the best!"

What do you dislike about AMS360?

I wish that we could search our database for notes within AMS and that searching was less sensitive with hyphens and spaces.

2. Excessive Clicking

Users find the excessive clicking in AMS360 frustrating, as it complicates navigation and slows down workflow.

See 14 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"AMS360 for the Insurance Industry"

What do you dislike about AMS360?

availability to quote recreational vehicles such as motor homes, travel trailers, 5th wheels. Availability to quote dwelling fire policies for homes r

Melanie C.

3.5/5

"Comprehensive Insurance Solution with Learning Curve"

What do you dislike about AMS360?

There needs to be a summary of the account without having to click into everything. For example, when I want to email a husband and wife, I have to go

3. Learning Curve

Users find the learning curve steep, making it time-consuming to master all aspects of AMS360 effectively.

See 14 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

4.5/5

"Comprehensive Solution with Seamless Outlook Integration"

What do you dislike about AMS360?

The program is so large, we probably don't use half of it. I would not recommend it for smaller agencies due to cost. The cost to get our own data i

belle v.

5.0/5

"User-Friendly and Efficient Data Management"

What do you dislike about AMS360?

I would like to see updates of every time the customer called for policy information. I would like to see the date and time when the customer called t

4. Outdated Design

Users find AMS360's outdated design problematic, with a non-intuitive interface and limited customization options.

See 13 mentions

See Related User Reviews

Andrea W.

Mid-Market (51-1000 emp.)

4.5/5

"Comprehensive Solution with Seamless Outlook Integration"

What do you dislike about AMS360?

The program is so large, we probably don't use half of it. I would not recommend it for smaller agencies due to cost. The cost to get our own data i

Jesse S.

4.5/5

"User-Friendly with Customizable Features"

What do you dislike about AMS360?

AMS360 can sometimes be slow to use, but that may be my system as well. Some of the actions and e-forms could be modernized.

5. Slow Performance

Users face slow performance with AMS360, particularly when running reports and during commission splits, hindering efficiency.

See 11 mentions

See Related User Reviews

Jesse S.

4.5/5

"User-Friendly with Customizable Features"

What do you dislike about AMS360?

AMS360 can sometimes be slow to use, but that may be my system as well. Some of the actions and e-forms could be modernized.

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Streamlined Renewals, But Needs More to Impress"

What do you dislike about AMS360?

User interface is dated compared to others like Applied Epic; Performance issues that require AMS360 to be closed and then re-opened; steep learning c

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Verified User in Insurance

Small-Business (50 or fewer emp.)

8/27/2026

"Consistency and accuracy equals daily reliability."

4/5

What do you like best about AMS360?

AMS is a very consistent tool that I rely upon every day for accuracy and all of the relevant information that I need to know to do my job. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

One unfortunate thing about AMS is that once something has been entered, you cannot edit it at all. Review collected by and hosted on G2.com.

Meagan R.

Commercial Lines Manager

Small-Business (50 or fewer emp.)

8/27/2026

"User-Friendly for Every Department"

4/5

What do you like best about AMS360?

I like that it's user friendly and easily used for all departments Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I don't like that basic features aren't integrated throughout the system Review collected by and hosted on G2.com.

Samantha O.

Small-Business (50 or fewer emp.)

3/26/2026

"Comprehensive System, Improves Agency Management"

5/5

What do you like best about AMS360?

I love that now we have an actual system with AMS360. Previously, we struggled with tracking renewals because we were operating off an Excel spreadsheet and didn't receive reminders or notifications. AMS360 is really helping with the management process, making it much easier to keep track of everything. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

I would like everything to be housed in one place and not three different places. What I mean by that is it would be very nice to from a lead bridge into the quoting issue. It have everything updated and then it bridge into AMS360 right now we have to do everything separately. Very confusing and unorganized compared to how we wanted it handled. It was very cookie cutter and not specific to our needs. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Hello, Samantha! Thank you for your review of AMS360. We're thrilled to hear that our product works so well for your agency. Please don’t hesitate to reach out if you need anything in the future!

Nicole M.

Insurance Agent

Insurance

Small-Business (50 or fewer emp.)

3/31/2026

"AMS360: User-Friendly Insurance Workflow and Recordkeeping Made Easy"

5/5

What do you like best about AMS360?

AMS360 helps organize all things related to insurance. It is user friendly and allows great options to keep workflow accurate. Easy to add new clients and update information. Easy to create target lists to filter clients. AMS is very dialed in on maintaining records with activities and suspense creation. Overall, the ability to easily access information and work from various levels makes this program user friendly for all levels. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

Claims downloads are not compatible with all insurance companies, which is not entirely AMS's responsibility to fix. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you so much for your kind words, Nicole! It's fantastic to know that AMS360 helps you and your agency succeed. We genuinely care for our customers and are delighted to know that our dedication shows. Please don’t hesitate to reach out if you need anything in the future.

Kelly B.

President

Small-Business (50 or fewer emp.)

9/1/2026

"Easy to Use and Keeps Everything in One Place."

4/5

What do you like best about AMS360?

ease of use to have everything in one spot Review collected by and hosted on G2.com.

What do you dislike about AMS360?

that you have to pay for every added option Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for your review of AMS360, Kelly! We appreciate your feedback on texting and will take it into consideration for future updates. Input from customers like you helps drive our software improvements.

Nicole H.

OFFICE MANAGER

Small-Business (50 or fewer emp.)

8/27/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Cross-Sell Support with Cross-Reference Lists"

4/5

What do you like best about AMS360?

the suspenses, cross references lists to cross sell to Review collected by and hosted on G2.com.

What do you dislike about AMS360?

not the most user friendly, have to click many things to find one piece of information Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

7/17/2026

"Easy Document Integration that Speeds Up Policy Servicing"

4/5

What do you like best about AMS360?

Document integration and cloud storage for policy related documents is incredibly easy to navigate. Policy service forms are very easily renewable and depending on the integration you have put into the system, prefilled applications and forms make servicing client simpler and faster. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

It is expensive. The price increases every year. It is done under the guise of performance improvements and technology costs, but even small users are hit with automatic increases regardless of the depth at which they use the system, access support, etc. Review collected by and hosted on G2.com.

Response from Nate McKissick of AMS360

edit

Thank you for taking the time to share your experience with AMS360. We're glad to hear that you find our document integration and cloud storage easy to navigate. We understand your concerns about pricing, and we continuously strive to provide value for our users. We appreciate your review and look forward to continuing our partnership.

Jen B.

Senior Operations Manager

Small-Business (50 or fewer emp.)

2/14/2023

"AMS360 works great for storing data, but the reporting functions leave much to be desired."

4/5

What do you like best about AMS360?

That it integrates with our CRM (AgencyZoom) Review collected by and hosted on G2.com.

What do you dislike about AMS360?

It's hard to pull data via reports. I often have to run several different types of reports with various filters and then combine data to get what I need. Example, some reports I run contain contact info for our customers but don't have the premium info I need while others that I run to get the premium info I need don't have other information I need. It would be nice to be able to specify which fields of data are returned on each report. Review collected by and hosted on G2.com.

Response from Hillarie Holcomb of AMS360

edit

Hi Jen,

Thank you for taking the time to leave us a review. Our team works diligently to make each customer experience a positive one, but there is always room for improvement. We take your feedback seriously and greatly appreciate it. If you want to discuss anything further, don't hesitate to get in touch with us at marketing@vertafore.com.

Thanks again!

Verified User in Insurance

Small-Business (50 or fewer emp.)

8/27/2026

"User-Friendly, Logical Site with Exceptionally Helpful Staff"

5/5

What do you like best about AMS360?

My favorite thing is how easy it is to get answers from the staff. They are always so helpful. But as for the site, it's very user-friendly and very logical. Review collected by and hosted on G2.com.

What do you dislike about AMS360?

The declaration pages all change (in the history) when you make a current date change. That is a problem. Review collected by and hosted on G2.com.