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AMEX GBT Select Reviews & Provider Details

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Mohammad Ibrahim K.

Virtual Assistant

Small-Business (50 or fewer emp.)

4/14/2024

"Made life easier for travelling and staying premium life"

5/5

What do you like best about AMEX GBT Select?

The rewards, Easy to use, user friendliness, customer service team, the payment software Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

I don't think there's anything to dislike Review collected by and hosted on G2.com.

Vaseem S.

Lead

Information Technology and Services

Enterprise (> 1000 emp.)

9/22/2023

"A great brand for travel and event management"

5/5

What do you like best about AMEX GBT Select?

Their corporate outreach is magnificent to get you the best travel experience and a peace of mind while you are on the go. My entire team have utilized the features and have integrated with other tools to get reimbursements with ease of use. Their customer service responsiveness and dedicated account manager approach also helps if you are stuck somwehere. Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

It can be a ted expensive as compared to other travel agents and platforms in the marlet. But, again if you are looking for corporate travel and would like to utilize Amex brand, it should be a good experience. Review collected by and hosted on G2.com.

Recommendations to others considering AMEX GBT Select:

If you are looking for a corporate travel management particularly for multiple user groups, Amex GBT works well and integrates smoothly with the pay roll tools. Review collected by and hosted on G2.com.

What problems is AMEX GBT Select solving and how is that benefiting you?

The biggest problem for any corporate user like me while travelling is a hassle free experience in terms of hotel, meetings, flight and overall bookings related to travel. That's what gets easily done by the Amex GBT. It is very synchronised and co ordinated. Besides they have corporate tie ups to get users a good deal and discounts. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/19/2024

"Great Offers"

4/5

What do you like best about AMEX GBT Select?

Excellent customer service for multiple destination Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

Waiting time on line is sometimes longer than expected Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

4/13/2023

"By far the worst corporate travel provider I have ever dealt with in the last 10yrs"

0/5

What do you like best about AMEX GBT Select?

On the odd occassion I might come across a consultant who is friendly and deals with the request quick and efficiently Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

9/10 i am dealing with multiple issues from an inefficient booking tool that does not allow the user to book multiple cities, which forces you to call through to their GENERAL call centre (no dedicated agents are assigned to the customers - it's just pick of the litter) from here multitude of challenges, the travel agents work off their own internal system that brings up seats that are assigned to them. It does not display all seats, the customer then has to search direct routes and availability with airlines. From here you provide the exact airline, route and cost to the agent to re-price. All in all it takes a whole day just to do 1 multi city itinerary... it is painful and exhausting.

If I could I would eliminate the middle man (AMEX) and let the assistants do all their travel booking. Much more efficient, less stressful and cost effective. Review collected by and hosted on G2.com.

Recommendations to others considering AMEX GBT Select:

BUYER BEWARE.... Just because it's an AMEX product does not mean the product is worth buying. Do your market due diligence and source other providers. Customer care should be your priority, and this is where GBT fall short on majorly!!! Review collected by and hosted on G2.com.

What problems is AMEX GBT Select solving and how is that benefiting you?

Consultants are extremely unprofessional, no sense of urgency and have been in the role so long that they have lost any sense of customer care. I try everything to avoid dealing with a consultant directly but their online booking tool is so antiquated that you are force to deal with incompetent and rude agent. Extremely stressful Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/1/2022

"Easy to use, many options."

5/5

What do you like best about AMEX GBT Select?

It is easy to use and shows me various travel options I can choose from. Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

Searching through pages can be cumbersome. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/10/2022

"Amex Global Business travel is just awesome"

5/5

Describe the project or task AMEX GBT Select helped with:

American Express Global Business Travel helped me to get access to airpor lounges, get benefits withe the airline, helped me book a great deal on a great hotel in NYC. It was a pleasant experience. Review collected by and hosted on G2.com.

What do you like best about AMEX GBT Select?

The benefit are super easy to use and to enjoy. Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

For the moment nothing that i can recall Review collected by and hosted on G2.com.

Recommendations to others considering AMEX GBT Select:

Just try them Review collected by and hosted on G2.com.

What problems is AMEX GBT Select solving and how is that benefiting you?

It is solving that is have peace of mind. When traveling and not getting to be desperate for my travel need for the business and have more time to spend for me and my family Review collected by and hosted on G2.com.

kali o.

SALES REP

Mid-Market (51-1000 emp.)

2/22/2022

"great tool to have everything all in one place.. makes it quick and easy"

5/5

Describe the project or task AMEX GBT Select helped with:

assisting customers with traveling needs according to individual business needs Review collected by and hosted on G2.com.

What do you like best about AMEX GBT Select?

i love having everything in one place and the ease! simple and very operable...allows me to keep track and plan in one step! i use with value builder to maximize mr Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

there isnt much i dislike! isnt much of anything missing and works properly! always availablewhen needed. i thing it will progress with time and wouldnt get much better Review collected by and hosted on G2.com.

What problems is AMEX GBT Select solving and how is that benefiting you?

keeping me and my employees all in one place and ASSURING we all as individuals and our belongings make it safley. it helps me stay productive by keeping everything all in one place with no worries! Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Mid-Market (51-1000 emp.)

1/25/2022

"Business Travel & Event Management Vendor Relationship"

4.5/5

Describe the project or task AMEX GBT Select helped with:

Planning live in-person conferences and seminars across the country. Helping our organization navigate the abrupt transiting to virtual trainings amidst the pandemic declaration. Providing support in safely returning to travel post-pandemic. Review collected by and hosted on G2.com.

What do you like best about AMEX GBT Select?

They have a strong industry presence and deep knowledge of industry tools/systems. Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

Some of the technologies they prefer to use are outdated, and it has been a lengthy process to align our processes with their own. Review collected by and hosted on G2.com.

What problems is AMEX GBT Select solving and how is that benefiting you?

Navigating the event industry post-pandemic and relying on them to help us with negotiations and contract terms amongst unknowns. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/1/2021

"Enhance your travel plans with AMEX Global Business Travel"

4.5/5

Describe the project or task AMEX GBT Select helped with:

It help travellers to have their better travel plan like we can have flights booking or hotel booking. It helps travellers to enhance their travel plan.

The best thing is that we can get 24/7 support from them and can clear any doubts if any on your travel program. Review collected by and hosted on G2.com.

What do you like best about AMEX GBT Select?

As i said it is the best application that can be referred gor enhancing travel plan for a traveller. So on vacationing plan, we can have reach them to have our better tavel plan.

They have very good technology to have better reporting and streaming like bookings.

Also the best thing ii specially like for it is that it provide 24/7 supports and can be contacted them immediately without any hesitation of your travel plan and thus can plan your travels with time saving as well as money saving. Review collected by and hosted on G2.com.

What do you dislike about AMEX GBT Select?

It is not much user friendly and ease to go with the application. If you are a new user or have visited only sometimes, may need help of their live 24/7 support to get information and for better understanding of your plan. Review collected by and hosted on G2.com.

Recommendations to others considering AMEX GBT Select:

It is the best place to enhance your travel plan and can get better support of 24/7 from them. Review collected by and hosted on G2.com.

What problems is AMEX GBT Select solving and how is that benefiting you?

Not the less, it is the best place where we can maintain or plan or travels with proper availability of supports and guidance from them.

We have seamless and have ease of booking and plan of traveling like hotel and flights. As they used to provide options of overnight stay for millions of customers, so we have multiple options to make choices of it. Review collected by and hosted on G2.com.