Amadeus Sales & Event Management Reviews & Product Details

Amadeus Sales & Event Management Overview

What is Amadeus Sales & Event Management?

An end-to-end, proven sales and catering system for mid- and large-size organizations, the Amadeus Sales & Event Management’s Advanced module (encompassing our former solutions Delphi and Delphi.FDC) meets the needs of sales, marketing, catering, banquet, food & beverage and management teams. Available in on-premises or cloud versions, the module’s secure, scalable foundation continues to expand capabilities as it adds mobile, automation and collaboration functionality expected by the changing demographics in your workforce, customers, and prospect audiences.

Amadeus Sales & Event Management Details
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Product Description

Amadeus Sales & Event Management allows hotels and venues to manage revenue, bookings, costs and guest satisfaction by providing sales management, catering and event management, account and contact management, and more.

How do you position yourself against your competitors?

For more than three decades, the Delphi brand was synonymous with excellence in sales and catering solutions. But like you, our mission has expanded. The problems are more complex, and competition is tougher. Our solutions help you manage the entire business lifecycle of your events—prospecting, winning business, planning, executing and analyzing metrics—in order to improve efficiency and increase profitability.

The seamless interaction of our solution modules enables you to successfully grow your business, generate loyalty and distinguish your offerings from the competition.

Seller Details
Seller
Amadeus
Ownership
AMS.MC
Company Website
Year Founded
1987
HQ Location
Madrid, Spain
Total Revenue (USD mm)
$4,852
Twitter
@amadeusnews
15,327 Twitter followers
LinkedIn® Page
www.linkedin.com
13,736 employees on LinkedIn®
Eric O.
EO
Overview Provided by:
Eric Oppegaard
Building Online Community with Social Media, Creative Design, and Interactive Marketing
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Amadeus Sales & Event Management Reviews

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Being able to merge in word make corrections and save without having to re-emerge again Review collected by and hosted on G2.com.

What do you dislike?

Several steps need to be taken before something can be accomplished Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you do the training so you’re able to understand all the bells and whistle’s of the product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining contacts and work processes once you’re able to master salesforce.Being able to share your company contacts and clients with other Omni Hotel’s Review collected by and hosted on G2.com.

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Joe A.
JA
Director of Information Technology
Hospitality
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Although I am not a direct end user of our Sales & Event software, the feedback I gathered from our Sales & Catering team was that the product is great. The Intuitive interface and the accuracy of the data are what our team really like the product. Having the cloud-based solution is very helpful as well, especially for our sales and catering team who are always on the road and there is a time they forgot their laptop, they can simply log in to any computer and access the information for a certain group. Review collected by and hosted on G2.com.

What do you dislike?

Since we are on the hosted version, the common issues that we received from our end users are the speed when they fully utilize the program. There are instances that the printing is very slow as well as creating the BEOs. We would like to see the next 3-5 years that the Sales & Event Management software from Amadeus is fully integrated with our PMS systems and offer it as Saas product. One of the big factors as well as the pricing, it's quite expensive versus other competitors in the market such as Sales & Catering from Micros. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend the product, especially in the hospitality industry. The customer service from Amadeus is a top notch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has a huge impact on managing our banquet event orders and sales reporting. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the ease of the program and ability to access it from anywhere. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how so many tabs each time a Merge document is generated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a must! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to work from anywhere at anytime. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

That you can answer in the platform for many other platforms. Review collected by and hosted on G2.com.

What do you dislike?

Not applicable to what I am answering at this time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Events not telling us when they have booked elsewhere. So a strict follow up date on the clients end would be wonderful. Review collected by and hosted on G2.com.

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JM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I have used SalesPro for about 5 years now. It is pretty user friendly and easy to use. I like the simplicity of it and how well it is used. Review collected by and hosted on G2.com.

What do you dislike?

In other systems, I have been able to assign one contact to multiple accounts without duplicating the contact. That’s probably the biggest thing I wish I had. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product - has templates for contracts that you can edit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contract merging, group and contact info, Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was very simple when using, and did not take long to learn how to use. Review collected by and hosted on G2.com.

What do you dislike?

Have to enter the same information in many different places. Sometimes that gets time consuming when I am busy and is just a very unnecessary task. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saving leads for events, and saving communication between us and clients. Also used for tasks to do that day. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Lookup, Filters, and Remote Capabilities Review collected by and hosted on G2.com.

What do you dislike?

Remote sessions with crystal often freeze on users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing and distributing internal events and crucial sales information Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to work with - user friendly

It helps track attendance for events and allows me to forecasting their food and beverage spend more accurately. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it'll shut down on me without reason. Other than that, I don't run into many issues with Delphi. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hotel planner for meeting planners Review collected by and hosted on G2.com.

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CS
Assistant Venue Manager
Events Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The simplicity of the program is far superior to Caterease, which we tested and decided not to use after spending years with Delphi. Review collected by and hosted on G2.com.

What do you dislike?

As a web-based program, we have some issues with the speed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure that you are using the program on a machine/network that can optimize a web-based program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization and event coordination for a high volume of banquets/events in one program. Documentation is uniform, but not very customizable. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Delphi Catering is the best for customization and for adding menus. Unlimited menus and packages can be added for any scenario and makes creating BEOs easy! Review collected by and hosted on G2.com.

What do you dislike?

Reporting can be time consuming to get the data necessary for various scenarios. Also takes a long time in the initial setup of the various menus Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communications through the various reporting to the different departments. Created a streamlined system so that SOPs can be created and followed by all of the various users. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

easy to use, easy to customize and change Review collected by and hosted on G2.com.

What do you dislike?

small font and there is not a spell check option Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

organize my calendar and keep all contacts organzied Review collected by and hosted on G2.com.

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Amadeus Sales & Event Management Comparisons

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Amadeus User Ratings

9.0
Ease of Use
Catering Average: 8.4
8.8
Quality of Support
Catering Average: 7.8
9.3
Ease of Setup
Catering Average: 8.1
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