AlayaCare Reviews & Product Details

A system that continues to improve the UX/UI based on our feedback (e.g., NVD and linked visits). The integration team has been helpful in identifying process gaps during our CTG integration, and they’re always on standby to troubleshoot issues as they come up. I also appreciate their forward-thinking approach to AI agents, including the vacant visit agent, intake agent, and visit verification, which requires significant collaboration. Review collected by and hosted on G2.com.

The feature design process should be more collaborative. I would prefer actual design sessions for items that impact ParaMed directly, rather than relying on a community forum board. There are also instances where the system feels glitchy, with slower load times when larger amounts of data are entered. Review collected by and hosted on G2.com.

The interface to use AlayaCare is straightforward and much better than our legacy platform. The reporting capabilities are also good as most transaction data can be pulled directly from the Looker tables. Review collected by and hosted on G2.com.

There have been challenges with load times. This either could be due to compute or total size of our organization. For example, when using match, load times of results have taken longer. Also, when replacing a legacy platform such as Procura, the development team should consider parity capabilities or better. For instance, there is the lack of ability to select multiple visits directly from the client schedule and assign as a recurrence. Day to day, this can take much longer than what the team is used to. Review collected by and hosted on G2.com.

A one-stop shop for scheduling, invoicing, client care plans, employee files, and a smartphone app for community team members. It supports companies in moving from paper documentation to electronic documentation, which makes things more efficient for everyone involved. Review collected by and hosted on G2.com.

They raise their subscription rates substantially year after year, which can put companies in a precarious position because we simply can’t increase our customer rates at the same pace as the subscription hikes (a 27% increase over the past two years). There have also been countless times when we hoped AlayaCare would solve operational inefficiencies. We then work with their development team, who do their best, but ultimately we find the “solution” is either short-term or not really a solution at all. On top of the subscription fees, any additional assistance you need comes at an extra cost. Although AI is often presented as the future, they seem to assume every company is moving toward mass scaling while minimizing HR costs. In reality, this is a human service and experience, and companies that value the human touch are still expected to absorb the rising costs of AI integrations as part of their subscriptions. They also appear to have a monopoly in the market and know they can increase rates to whatever extent they want, since transitioning software systems is a major operational and financial commitment for companies. Review collected by and hosted on G2.com.

I like the client and caregiver profile pages because they cover several important factors, like GPS tags for their homes or service locations, skills required or skills trained in the case of caregivers. These are important factors that help you find the right match between a caregiver and a client. Review collected by and hosted on G2.com.

There is a complete lack of support for users. Whenever anyone in our office experiences an issue and submits a ticket, it is automatically closed with an automated message stating that only a "Super User" can submit requests.

This is a very counterproductive support model. If there is a bug in your software, you should want users to report it so you can resolve it and improve the experience for all clients. To make matters worse, my manager recently granted me Super User access in the system, and my tickets are still being auto-rejected. There is clearly a technical flaw in their support model.

If the reality is that you must purchase a premium support package just to get help, they need to state that clearly upfront. Instead, they simply shut off communication, leaving you with no way to report that their software is broken. Review collected by and hosted on G2.com.

What I like best about AlayaCare is its intuitive and user-friendly interface, which makes it easy to navigate daily tasks and access critical information efficiently. The platform's integration capabilities help streamline workflows and reduce manual effort by connecting with other essential systems. AlayaCare also delivers reliable performance, allowing teams to work productively and access client information quickly when needed. In addition, the support team is responsive and knowledgeable, providing valuable assistance during onboarding and ongoing operations. The platform's intelligent features and automation capabilities help improve decision-making, reduce administrative workload, and enable care teams to focus more on delivering high-quality client care. Review collected by and hosted on G2.com.

One area I find challenging in AlayaCare is that some workflows can be quite click-heavy, requiring multiple screens and steps to complete simple tasks. This can make routine processes feel time-consuming, especially when handling a high volume of client records or administrative work. Reducing the number of clicks and streamlining navigation in certain areas would help improve overall efficiency and user experience. Review collected by and hosted on G2.com.

Very customizable and dynamic. Great reporting tools that client can configure themselves. Great mobile app. Very innovative and constantly improving the product via frequent updates. Can implement reasonable improvement requests (sometimes at a cost). Very usable on an every-day basis. Not cheap, but you get what you pay for. Review collected by and hosted on G2.com.

Sometimes you can tell that AC has originally not been designed for the US market, even though the system is catching up fast. Some aspects of Medicaid billing, like the addition of 15 min units, the handling of rounding to the nearest 15 min, the calculation of travel time as a premium (rather than hours) all have the feel of late add-ons or work-arounds (even though they are working). The handling of paper timesheets / EVV exempt visit approvals is done via a special app that is being constantly improved (and may require additional pay). Outside the app, the visit approval is not capable of handling volume for approving paper timesheets. AC's at times over-zealous compliance focus also impacts some workflows: For example, changing a service, schedule, caregiver or entire recurrence in the past is quite cumbersome and shows IMO a certain inexperience with the realities of the US market, where PARs are issued late / retroactively and schedules therefore often have to be adjusted retroactively. Currently, only deleting a visit or replacing a caregiver can be done efficiently in the past and while there is a past recurrence app (again a special app is required), this does not help since you have to first have to delete the past schedules to effectively use it. This is IMO the biggest weakness compared to other systems I have worked with. Review collected by and hosted on G2.com.

AlayaCare’s intuitive layout has been especially helpful for onboarding new clinical supervisors and office staff. Even first-time users can typically find client profiles, employee records, schedules, forms, and clinical documentation quickly, which significantly enhances their ability to learn new processes and tasks quickly.

I use AlayaCare regularly to add clients and employees, complete assessments and supervisory visits, build care plans, manage clinical forms, and review documentation across multiple locations. Having all of this information in one centralized system makes clinical oversight and record review far more efficient. The customizable care-plan tiles, forms, tasks, tags, and due dates also let us tailor workflows to our organization’s processes and compliance requirements.

The breadth of available integrations is another major advantage. When we identify a new operational need, there is almost always an existing integration or built-in capability that can address it. One additional benefit has been the platform’s scalability: we can keep documentation and workflows consistent while still accommodating the needs of different locations and service lines.

Overall, AlayaCare has reduced the administrative burden of managing home care operations by making information easy to enter, find, review, and share. The combination of usability, customization, integrations, and centralized clinical documentation delivers the greatest value to our organization. Review collected by and hosted on G2.com.

The primary areas that could be improved are the performance of Medications 2.0 and the OASIS functionality. Medications 2.0 can be slow to load, making medication reconciliation and documentation more time-consuming than necessary.

Our most significant OASIS-related challenge is that we have been unable to create submission batches. We have been working with AlayaCare Support for some time but have not yet found a resolution.

Because medication management and OASIS submissions are essential clinical and compliance functions, improving the speed and reliability of these features would have a meaningful impact on efficiency and the overall user experience. Review collected by and hosted on G2.com.

It’s easy to navigate, and the AI patient overview is an awesome feature. The integration was okay overall, although there were times AlayaCare wasn’t available to assist during our go-live day. I also haven’t run into many performance issues. I don’t deal with the pricing. that is handled by corporate Review collected by and hosted on G2.com.

-customer success management they assign people that do not know the system and every time you ask a question or need assistance they suggest to put a zen desk ticket in ,, if they used experienced people some questions could be answered right away Review collected by and hosted on G2.com.

Having client records, visit documentation, and caregiver care logs all in one place makes compliance review much more manageable. I work in QA for a large I/DD in-home care provider, and being able to pull care logs for a specific client and date range lets me check documentation against service plans and build progress reports without chasing down paper notes or separate systems. Review collected by and hosted on G2.com.

Getting data out in bulk is harder than it should be. Pulling care logs for many clients at once means exporting PDFs one by one, so we ended up writing our own automation just to download, rename, and organize them. They do have a bulk report pulling feature that isn't terribly complicated to use, but is more limited in some ways than pulling individually. Data Exploration defaults to a 500-row limit that's easy to miss, and the care log PDF layout doesn't extract cleanly for analysis. Better bulk export options, API access for reporting, or clean structured exports (CSV instead of PDF) would save our team a lot of manual work. Review collected by and hosted on G2.com.

AlayaCare's innovation, and use of AI features are top of the list for me. The pricing for one of the best features (Alayaflow staffing and Visit Verification) has one of the most foolproof ROIs you could ask for, only charging for successful execution. The Alayacare team was and remains incredibly supportive throughout the onboarding process with a large and knowledgeable team. Lastly, they have the open API which provides a path for integration of any platform, as well as a robust list of partners that they have APIs in place with. Review collected by and hosted on G2.com.

The most challenging part for us was the visit verification, specifically the lack of guardrails for visit duration. While there is a net with the visit verification workflow, that was one of the most challenging aspects for us. A couple of other items on the list 1) Caregiver credentialing, while it exists it's not seamless and 2) RCM, there is not a great RCM functionality, particularly for authorized services. Review collected by and hosted on G2.com.