# AlayaCare Reviews **Vendor:** AlayaCare **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 75 ## About AlayaCare AlayaCare offers an end-to-end, cloud based platform for home and community-based care agencies and organizations to manage the entire client lifecycle from referrals and intake to billing, payroll, optimized visit scheduling, secure data analytics, and beyond. Combining traditional in-home and virtual care solutions, AlayaCare removes repetitive tasks, enabling care providers across the world to propel towards innovation and homecare of the future. ## AlayaCare Reviews ### 1. Comprehensive, Yet Complex Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Lorna C. | Clinical Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about AlayaCare?** I like that AlayaCare is convenient and well laid out. They continuously implement new improvements and have the UAT environment. I appreciate the Zendesk support and the community aspect, which is really helpful. It's interesting to see how others might do things differently from our organization. As we continue to grow, we want to utilize AlayaCare for different approaches to scheduling and services. I also like the community and suggestions feature because if someone else has similar needs, it could be something that AlayaCare works on. **What do you dislike about AlayaCare?** I find it challenging to connect with a manager or someone for help when I need clarification or during a learning session with AlayaCare. There's a lot in the back end that we don't see, making it difficult. Sometimes implementation takes a long time, or there are changes within the AlayaCare team, like a person I'm working with changing positions or leaving. The initial setup was complicated due to the need for back end structure, requiring a lot of data input, and things sometimes not triggering right away because of issues with the system settings. **Recommendations to others considering AlayaCare:** Easy to use platform, great support **What problems is AlayaCare solving and how is that benefiting you?** I use AlayaCare to streamline scheduling and care plan management, centralizing documentation and reducing paper use. It provides support at my fingertips and simplifies billing, reporting, and client monitoring. ### 2. Outstanding Customer Support and Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda K. | Vice President of Nursing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** I love their innovation; they’re always using new technology and tools to keep customers up to date. Their customer service is also spot-on; A+! **What do you dislike about AlayaCare?** I really don’t have many dislikes about the software. I’m excited to see what additional AI connectors are launched this year; my only issue is that they aren’t being released fast enough. **What problems is AlayaCare solving and how is that benefiting you?** Problem: Subcontracted nursing activities were scattered across multiple systems, along with emails, PDFs, and manual processes. As a result, communication was fragmented, updates were missed, referral coordination was inefficient, and notes or invoices were sometimes lost or delayed. How AlayaCare Solves It: The AlayaCare Marketplace brings subcontracted nursing into a single shared platform. It enables CSI to offer new referrals directly within the system, sync upcoming visits and scheduling, communicate through secure messaging, and receive notes and invoices all in one place. ### 3. Fast support and rapid updates, but pricing and screen customization need work **Rating:** 3.0/5.0 stars **Reviewed by:** Brian A. | President/CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about AlayaCare?** Whenever issues come up, it’s easy and quick to get them resolved through tech support. I also like that new features are being added faster than competitors, so the product keeps improving at a good pace. **What do you dislike about AlayaCare?** The pricing. The price increases are out of control. Most competitors I looked into are 45 to 65% cheaper. These are platforms with very similar features. Adding different fields to screens is very limited. More freedome to add and remove from client and employee screens should be allowed. **What problems is AlayaCare solving and how is that benefiting you?** The mobile platform has been improved to make it quicker and easier to clock in/out and to leave notes. ### 4. Effective Community Feature, Needs Reliability Improvements (Review provided in exchange for financial compensation) **Rating:** 3.5/5.0 stars **Reviewed by:** Charlie V. **Reviewed Date:** January 15, 2026 **What do you like best about AlayaCare?** I like that AlayaCare is a local Canadian company. Their AC Community feature works really well, allowing you to post challenges or solutions you've found while using the platform. It also gives you a chance to ask others using the platform for advice and guidance. (Review provided in exchange for financial compensation) **What do you dislike about AlayaCare?** I find the reliability of AlayaCare to be an issue, as it goes down a lot. While they claim it's an all-in-one system, integration is lacking because many aspects like HR and Client Assessments remain siloed outside of AlayaCare. There's no easy way to retrieve live staff location updates and changes are frequently made outside of scheduled or unannounced timelines. (Review provided in exchange for financial compensation) **What problems is AlayaCare solving and how is that benefiting you?** I use AlayaCare for delivering community services to clients at their homes. The AC Community feature is particularly useful, letting me post issues, share solutions, and seek advice. (Review provided in exchange for financial compensation) ### 5. Streamlined Nursing Documentation with Superior Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diana M. **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** I like the process of being able to review forms after the nurses complete them. I also appreciate the ability to fax over any of the plans of treatment, CMMs, that are required by our state to be sent to the doctors and faxed back. Additionally, I like that the billing process is a verification that works seamlessly with our current system, our EMR system. The initial setup went fairly seamlessly, and once all the forms were set in place and ready to go, everything was good. We received a lot of support from AlayaCare throughout the setup process. **What do you dislike about AlayaCare?** The only issue we currently have is New York State requires us to include a copy of our medication profile with our faxed plan of treatment and we have no way to do that at this time. Nurses have to enter the medication profile into our EMR system, as well as put it onto the actual plan of treatment form. And that then we can individually fax those forms. So it's causing double work. **What problems is AlayaCare solving and how is that benefiting you?** I use AlayaCare for live documentation, which keeps nurses up to date without extra hours, and it shortens the requirement process for state compliance. ### 6. User-Friendly for Nurses, Tough Setup Process **Rating:** 2.5/5.0 stars **Reviewed by:** Lindsay T. **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** I like that AlayaCare is easy to train our nurses on. The scheduling feature is its best selling point, and I appreciate the user-friendly format in the app version. It is easy to teach someone who has never used the software before how to use it, and it makes sure all patient info and nurse's schedules are in one central place. **What do you dislike about AlayaCare?** There are many features we were sold in the beginning that did not come to fruition, or at least not right away. There are even still some features we don't fully know how to use. The initial setup was extremely annoying and hard, and it did not feel like we were set up for success. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare mainly solves scheduling and centralizes patient information, making it easy to train new nurses and keep all data in one place. ### 7. Simple to Implement and Use for Onboarding, Care Plans, and Visits **Rating:** 4.0/5.0 stars **Reviewed by:** Soundararajan K. | Test Lead, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about AlayaCare?** We use alayacare products daily to onboard clients and employees, manage care plans and more importantly visits. Alayacare products are simple to implement and use **What do you dislike about AlayaCare?** Our ongoing support to existing product is not great at times. Moreover the consultants are very costly **What problems is AlayaCare solving and how is that benefiting you?** Care plan management, visits and schedules ### 8. AlayaCare superuser experience **Rating:** 3.5/5.0 stars **Reviewed by:** Liza B. | Director HR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AlayaCare?** Client file management. Ease of use, user friendly **What do you dislike about AlayaCare?** Weak in it's accounting function like billing. Payroll integration is difficult. **What problems is AlayaCare solving and how is that benefiting you?** Client file management ### 9. Clean, Polished UI, But Visit and Marketplace Notifications Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about AlayaCare?** I like that AlayaCare is aesthetically pleasing and has a clean, polished look. **What do you dislike about AlayaCare?** Notifications are not sent to the user when a visit offer is accepted or declined. In addition, notifications are not sent when marketplace offers are accepted or declined. **What problems is AlayaCare solving and how is that benefiting you?** From a case manager perspective, I am unaware of any problems that AC is solving. ### 10. Transparent, Collaborative Team That Makes Exploring Updates Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor C. | Clinical Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** I really value the transparency the AlayaCare team brings to every interaction. They’re great collaborators and make it easy to explore new ideas and updates. **What do you dislike about AlayaCare?** I can see the value AlayaCare offers, however, some of the work flows are not the best solution for our processes but the team is always more than willing to help us create a solution. **What problems is AlayaCare solving and how is that benefiting you?** Currently, AlayaCare is conducting a thorough review of our workflows and collaborating closely with our internal team. Their goal is to identify opportunities for improvement and provide recommendations that will help streamline our processes and enhance overall efficiency. ### 11. AlayaCare Revolutionized Our Scheduling, Staffing, and Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** We tranisitioned to AlayaCare from on IVR only platform, and it has truly revolutionized how we are able to schedule, staff, communicate, and generally control our non-medical senior homecare business. **What do you dislike about AlayaCare?** Their base platform includes a lot of different items, which are part of what makes up their base price, that we don't utilize. It feels as though sometimes we aren't always getting what we pay for **What problems is AlayaCare solving and how is that benefiting you?** It helps us with staffing, filling shifts, communicating with caregivers and clients, and the ability to work remotely. ### 12. Supportive Team and Easy Access to Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Kris A. | Co-Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** Support team and easy access to solutions. **What do you dislike about AlayaCare?** I wish there was a way to have employee forms not just client. I would like some forms to live in an employee file. **What problems is AlayaCare solving and how is that benefiting you?** Potentially the AI agent will solve a phone issue. ### 13. Easy Access to Everything We Need—From Scheduling to Profiles **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about AlayaCare?** the ease of access for everything we need as a company from scheduling right to profiles **What do you dislike about AlayaCare?** nothing at all. some extra options to code your own folders for staff profiles would be nice though **What problems is AlayaCare solving and how is that benefiting you?** it helps us with our scheduling for our clients and staff as well as inputting all the proper information for staff and clients in one space. It is very user friendly and there are so many features that can be used within it and they help with the homecare company for every aspect! ### 14. Everything in One Place—No Need for Multiple Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about AlayaCare?** Houses everything in one place, no need for multiple platforms **What do you dislike about AlayaCare?** Can be a bit slow if you are a fast worker. Wish it would work with microsoft copilot **What problems is AlayaCare solving and how is that benefiting you?** recent addition of the pre-payroll travel time is great, but is an extra cost ### 15. 100% Compliant and Swift Enhancements for Regulatory Changes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about AlayaCare?** Alayacare is 100% compliant and swift in developing enhancements to meet regularatory changes. **What do you dislike about AlayaCare?** Its integration with more sophisticated award engine. **What problems is AlayaCare solving and how is that benefiting you?** Rostering of high volume of care workers against support at home customers, and handling the core CRM and billing/claiming processes. ### 16. Made charting so much easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about AlayaCare?** It enabled our agency to do away with paper charting. Online is so much easier. No more monthly shredding party's. We were able to get tweaks to meet our needs. **What do you dislike about AlayaCare?** Loss of phone signal occasionally meant lost charting. This occurs very infrequently. But necessitates temporary paper backup of medication lot numbers, expiration dates, and vital signs until the document is successfully submitted. **What problems is AlayaCare solving and how is that benefiting you?** Data management and backup. Faster verification of client service. Ease of billing. ### 17. Solid but Frustrating **Rating:** 3.0/5.0 stars **Reviewed by:** Ritchie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about AlayaCare?** Scheduling in AlayaCare is great. The ability manage clients and their services is quite robust and solid, their customer support is also solid, although occasionally feeling dismissive. I wasn't around for implementation or integration with other systems, but that element seemed quite doable from what I hear from others. Using AlayaCare daily is a decent ecperience for me. **What do you dislike about AlayaCare?** The recently introduced monthly updates from quarterly updates cause a lot of frustration as an admin. Often there are very minimal new relevant features for our organisation, but there are always new issues introduced that causes issues and annoyances for me and other users. Because it's monthly, I feel like I'm constantly playing catchup with update notes as well as the aformentioned issues that pop up. Additionally, there is minimal clinical features in it compared to similar systems, this has caused a lot of frustration for our clinical governance team. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare has helped us with client management as well as scheduling and service management. Other employees who were around for our previous system tend to be happy with this solution. ### 18. Simple to use and great interface **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about AlayaCare?** I like how you can add employee profile details for the clients to see within their Family Portal app, we have a neighbourhood model approach with our clients and so creating personal information about our staff for the clients to read, along with the employees photo provides a personal touch for both the client and the family. The Family portal allows clients and their families to view and manage their own schedules. **What do you dislike about AlayaCare?** Once the system has been deployed there is little oportunity to get enhacement features added other than posting on their community board and hoping it will generate enough votes to have it added to their roadmap. That the requiries us to constantly view the community board to vote on other suggestions submitted. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare is our Home and Community Care client management system, it also is used for our staff rostering and task management system. ### 19. The love and hate tool for Australia Aged Care services management. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about AlayaCare?** -AlayaCare is a good data base managment software -Cleint Services and Staff shifts scheduling functions are fantastic -It's very easy to use for Care Managment and Care Planning. -Continous improvement with regular software updates -The more we learn about the software functions, the easier it gets to manage our clients' services **What do you dislike about AlayaCare?** -No traditional Manual for beginers which is difficult for our new users. -Not a finacial software, so we have to use other fianncial softwares to support the billing which may be consufing when setting up. - Hard to to keep up with their software updates for all users in differnet roles within organistaion. -The process to figure out the error occurred is stressful, it takes time to have Support team to come back with solution/fix. -To set up and generate reports (Data Exploration) required great upderstanding of software and some knowledge of Excel formula, it's not a easy task to utilise by every user. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare provided great fuctions in Cleints services scehduling and Staff rostering. Also, it makes client's Care Managment much easier under cloud based data managemnt. it is more produtive for our Rostering team and Case Managers' works. I appreciate the constant communication and improvements, ### 20. Great on paper **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about AlayaCare?** Streamlines the process to access pt info from admin to nurses out in the field. Like the overviews of all schedules; ease of managing pt visits is great. Customer support responds promptly. New marketplace is user friendly. **What do you dislike about AlayaCare?** Not able to use to its full potential. For example uploading documentation from firld visits to admin is a longer process & not legible so its a key funtion not being used. Running any type of report is a complicated process, should have a field tab for ease instead. Kinks like if I enter in a nurses vacation time it should block them off of offers otherwise there is no point in adding that if i have to keep track of those things manually on a calender /list to not have them getting notifications while on vacation. I would like to be able to remove a nurse from an offer without haveing to resend the whole thing again. a lot of responses to conserns are "its a glitch in the system" **What problems is AlayaCare solving and how is that benefiting you?** more efficiently accepting and processing referrals. ### 21. Long Time Users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about AlayaCare?** AlayaCare is a fairly robus tool which allows scheudlers/supervisor to communicate with front line employees. The Android App is a great tool and farily inexpensive (miniumial cell phone requirments) way for fornt line employees to acccess client data, scehdules, and clock in/out of visit for payroll purposes. **What do you dislike about AlayaCare?** AlayaCare is slow to correct/fix issues in a timely manner. They releases monthly updates which appears to be a good feature but these regularly cause issues with existing features and it is difficult to have these items troubleshooted and corrected/fixed in a timely manner. The help desk is quick to receive and review your helpdesk items but it usually takes at least 1-2 months or longer to correct/fix these issues. AlayaCare's accounting features/fuctions (especially Accounts Receivable) is weaker than other similar software. **What problems is AlayaCare solving and how is that benefiting you?** The Android App is a great tool and farily inexpensive way (miniumial cell phone requirments) for fornt line employees to acccess client data, scehdules, and clock in/out of visit for payroll purposes. ### 22. Cuts down on administrative workloads **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about AlayaCare?** I like how the system is super simple to use. It makes scheduling a breeze and sending shift offers to multiple caregivers at a time is quick and easy. **What do you dislike about AlayaCare?** I'm not fond of the reporting feature. It takes to long to update after making a change. The Data Exploration 2.0 feature is too difficult. You have to learn how to create your own reports which is a bit extensive and the training given is very basic. Even a well seasoned IT tech would need a thorough walk through to create reports. **What problems is AlayaCare solving and how is that benefiting you?** We're able to see in real-time what time caregivers arrive and leave. It's eliminating paperwork. **Official Response from Monica Szalajko:** > Hi Samantha, thank you for your feedback. We're pleased to hear that AlayaCare is making your scheduling tasks easier through its simple-to-use system. We acknowledge your concern about the reporting feature and its update time. We're continuously working to improve this aspect to provide a more seamless experience. We're glad AlayaCare's real-time visibility into caregiver arrivals and departures is eliminating paperwork, enhancing efficiency, and benefiting your operations. ### 23. Alayacare has simplified, organized, and is now amplifying our operations process. **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about AlayaCare?** One of the most valuable assets about Alayacare is the financial portion and the charting. Billing and charting has become so much more simple and efficient verses our old EMR system. Additionally, I really appreciate meeting with my account representative on a weekly basis to review projects, brainstorm solutions, or enhancements. The high level of customer support is extremely appreciated and gives us a sense of validity. **What do you dislike about AlayaCare?** Alayacare is created for organizations with W2 employees. While our agency holds W2 employees, we have a larger ratio of 1099 contractors that work with us. This affects the operations of our workflows. While we have used what we could from Alayacare, we still find ourselves having to create a new workflow that better fits our needs when it comes to 1099 contractors. This includes workflows for offers and payment reimbursement. There is also room to grow in servicing U.S. clients better. We as a U.S. client use specific verbiage and operational flow contrasting to Canadian clients. It would be nice if Alayacare was a bit more universal fulfilling those specific U.S. client needs. **What problems is AlayaCare solving and how is that benefiting you?** Operational and financial aspects. As previously mentioned, Alayacare is offering solutions to better benefits operational workflow. In terms of finance, it is assisting in creating and tracking financial reports. This helps keep our finances organized to better maintain our company's finanical health. ### 24. 5 years of journey **Rating:** 4.5/5.0 stars **Reviewed by:** Kristina F. | Chief Digital Officer (CDO), Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about AlayaCare?** Great product, that have multiple features that many other rostering solutions don't have. The software has significantly stabilised and developed in the past years. Alayacare team is leading research and development of multiple midules and we are benefiting from their products updates. **What do you dislike about AlayaCare?** Occasionally support team takes longer to respond. Features development can take long time. **What problems is AlayaCare solving and how is that benefiting you?** Alayacare has good forms module, responsive app, accessible data warehouse- these elements allow smooth and smart operation ### 25. After 6 Months of Using Alayacare **Rating:** 4.0/5.0 stars **Reviewed by:** Gregory M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about AlayaCare?** The connectivity of Alayacare is very nice, the website, the app, the emails, it offers a very nice package for communicating with your staff. Customer support has been very good, when you've got a bug and submit a ticket they will respond within the day and usually the bug is resolved within a couple days. **What do you dislike about AlayaCare?** It's not 100% designed for our type of business so sometimes it gets awkward making some of our programs work in it. Further as you can't delete a lot of things it can be easy to end up with a glut of things that you just have to ignore because you can't hide them. On slower internet connections the site can take a long time to load or not load properly. **What problems is AlayaCare solving and how is that benefiting you?** The app to deliver schedules to our employees automatically is very nice. I've been able to use the side platform alayaconnector to automate some things that are great for managing clients and schedules. Having easy direct access to permissions to setup each employee role is good as well. The report building feature is very robust, it could some tweaking but it can do quite a lot. ### 26. Alayacare is a very user friendly platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about AlayaCare?** What I found most helpful was the ability to customize about 90% of what we wanted. This allowed us to improve our workflow, cut costs, and provide quality patient care. We now utilize one software program for billing, scheduling, payroll, and patient documentation. Alayacare's mobile app is extremely easy to use even for our less than tech-savvy employees. Alaycare has become an integral part of our day to day functions and is used on a daily basis. **What do you dislike about AlayaCare?** The downside is that it does take a good bit of time and computer knowledge to customize and build forms. This was short lived though as we worked with customer support throughout our implementation process. With their support the ease of integration from our previous electronic medical record was a relief. **What problems is AlayaCare solving and how is that benefiting you?** Alayacare has decreased the amounts of errors withing our AR process which has improved our overall authorization and billing processes. ### 27. Great Program, but more strength is needed on Privacy protection and access in all areas **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about AlayaCare?** Integrations and Organization ability to organize files scheduling and CG app for clocking in unsure what you mean by tools it has more so than what were working with before since AC continues to grow **What do you dislike about AlayaCare?** More strength is needed on Privacy protection and access in all areas When putting a field staff on hold, they still have access to client info and can backtrack online web apps to schedule and get past client addresses from the schedule and client file Breach in Privacy The only way to close this door is to "terminate" the employee file. Also, there should be a different permission (or permissions separated into two) to turn on access for the different portals. 1 for Field staff roles another for Admin Staff roles **What problems is AlayaCare solving and how is that benefiting you?** Nothing at this time ### 28. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Niresh J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about AlayaCare?** Ontime notifcation about outage and ease of use. **What do you dislike about AlayaCare?** Vendor support not so quick, have to wait for resolution. **What problems is AlayaCare solving and how is that benefiting you?** Not so sure but it is used by our business and we support users if any issue arises. ### 29. Decent experience using AlayaCare **Rating:** 3.5/5.0 stars **Reviewed by:** Douglas M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about AlayaCare?** I thoroughly enjoy the multitude of functionalities that AlayaCare offers. **What do you dislike about AlayaCare?** Frequent system maintenance can occasionally affect our usability. **What problems is AlayaCare solving and how is that benefiting you?** It streamlines the daily scheduling tasks for our caregivers and clients, making client visits more efficient. ### 30. Professional and Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Alana S. | Office Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about AlayaCare?** Web based, accessibility through different workflows, technically forefront **What do you dislike about AlayaCare?** Updates without notification. Inflexibility of system layouts. Response to support tickets. **What problems is AlayaCare solving and how is that benefiting you?** Communication within teams, workflows being streamlined, field worker communication and accessibility, client care and responsiveness. ### 31. The Platform to help you grow your business **Rating:** 5.0/5.0 stars **Reviewed by:** Julie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about AlayaCare?** Alayacare has the capacity and functionality to grow with my business. From small beginnings you can build your client base, update the features you need to use and the support is awesome. **What do you dislike about AlayaCare?** I find the reporting a big challenging to use **What problems is AlayaCare solving and how is that benefiting you?** Alayacare allows me to schedule efficiently, maintain staff compliance records, maintain a record of client services and incidents, billing and payroll ### 32. AlayaCare **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about AlayaCare?** AlayaCare has opened the door for a number of API integrations that will add tremednous value for Nucleus. It's allowed us to think outside the box and get creative in terms of how we are leveraging technology to support our clients and other stakeholders. The user interface is great and it's app has good funcitonality. **What do you dislike about AlayaCare?** Customer support isn't always the greatest. It is missing some key components in reporting and back up that make general implementation challenging. They have expanded rapidly and service a broad range of customers with varied needs. Many times new funcitonalities are geared towards fee for service clients which results in the not for profit sector having to work around system design to achieve the same results. **What problems is AlayaCare solving and how is that benefiting you?** Right information, right place and right time for our staff that support and deliver front line care. It has improved productivity and helped support better reporting. We have information to support performance management. **Official Response from Monica Szalajko:** > Hi Oliver, thank you for sharing your insights. We're glad to hear that you find value in AlayaCare's API integrations, user interface, and functionality, enabling creative and outside-the-box thinking for your organization. We appreciate your feedback about customer support and some challenges you've encountered, including reporting and system design. We're actively working to improve these areas to better meet your needs. ### 33. Forward Thinking Home Care Software Company **Rating:** 5.0/5.0 stars **Reviewed by:** Dane D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about AlayaCare?** In my opinion, AlayaCare is striving to become the industry leader for Home Care software, and are succeeding! They have innovative ideas to tackle operational challenges, have a keen eye on efficiency improvements and are focussed on staying compliant with ever changes regulations. **What do you dislike about AlayaCare?** There's not much I can dislike about this organization! Our engagement has been very positive! **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare is all inclusive and combines the need for having multiple system providers into one solution. The AlayaCare system allows us to remain compliant, manage client and home care worker schedules accurately and has simplified our revenue cycle management strategies. ### 34. Continuing to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Kristin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about AlayaCare?** AlayaCare does offer an end-to-end solution for homecare companies to complete day-to-day scheduling. Their mobile app is user-friendly and provides excellent visualization to caregivers. **What do you dislike about AlayaCare?** I feel AlayaCare continually asks for more money to truly gain the benefits of what they have to offer. They sell you on a shell of a product and then constantly try to upsell. This might be beneficial for larger companies; however, small to medium businesses do not have the funds to support this. Therefore, they are left with trying to come up with workarounds. Examples of this are using AlayaCare Connector to partner with other agencies using AlayaCare. The price proposed was 7% of ARR, which is absurd. **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps us with scheduling in a way that provides less back end interaction. Our scheduling staff is more productive and it appears to have ease frustrations. **Official Response from Monica Szalajko:** > Hi Kristin, thank you for your feedback! We're glad to hear that you find AlayaCare's end-to-end solution and user-friendly mobile app valuable for homecare scheduling. We appreciate your input about pricing concerns and understand your perspective on upselling. AlayaCare aims to enhance scheduling efficiency, reduce back-end interactions, and improve productivity for your scheduling staff. We're committed to providing solutions that benefit businesses of all sizes and will continue to take your feedback into account for improvements. ### 35. User friendly and easy to configure software **Rating:** 4.0/5.0 stars **Reviewed by:** Ansel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about AlayaCare?** All of the info needed by a Care Worker is available in a single app. Integrations with other products and introduction of new features like COnnector, Snowflakes etc show that the sofware solution is improving every day **What do you dislike about AlayaCare?** Data should be more accesible and easy to use. **What problems is AlayaCare solving and how is that benefiting you?** Rostering issues and CRM management ### 36. Great All-In-One Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ray L. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about AlayaCare?** AlayaCare has helped my company stay on top of our patient/nurse schedules. AlayaCare's scheduling system has kept my scheduling team and field nurses organized. The fear of missed visits has been tremendously reduced. Scheduling is a breeze. It is very easy to use. **What do you dislike about AlayaCare?** The time it takes to send out a visit offer to their mobile app/SMS takes too long. AlayaCare is solving this problem. **What problems is AlayaCare solving and how is that benefiting you?** Fixing the visit offer feature so that there is no delay in sending the offer out to our nurses. AlayaCare is also integrating Zoom messaging with AlayaCare's visit offer feature. AlayaCare has also developed a system to remind out nurses about their upcoming scheduled visits. A system to remind our nurses to clock in and clock out of their visits is currently being developed. ### 37. A good program for keeping client information but not an easy program when needing to print reports. **Rating:** 3.0/5.0 stars **Reviewed by:** Linda k. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about AlayaCare?** Good program to access information about clients and employees. **What do you dislike about AlayaCare?** Difficult to run a report with no specific information on how to. **What problems is AlayaCare solving and how is that benefiting you?** where to keep all the important information about our clients and employees. ### 38. Alayacare is user friendly and very easy to use on my phone. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about AlayaCare?** The most helpful feature about Alayacare is that all my notes are saved on my phone and downloaded when I am back on WiFi. I also like that when charting if something is missed Alayacare prompts me to finish before it submits the infusion record. **What do you dislike about AlayaCare?** I really don't have any downsides to Alayacare. I've used 5 different operating systems and in my opinion this is the most user friendly system I have used. I'm also able to access the entire operating system from my iPhone which is very helpful. **What problems is AlayaCare solving and how is that benefiting you?** The biggest problem that Alayacare is helping to solve is nurse recruitment, credentials and training. Alayacare prompts training and credentialing deadlines and organizes nurses files so I can access from my phone at any time. **Official Response from Monica Szalajko:** > Hi Bryan, thank you for your feedback! We're thrilled to hear that you find AlayaCare user-friendly and convenient for your needs, especially on your phone. We're glad you appreciate features like note saving, prompt completion, and accessibility. Your feedback encourages us to continue improving our mobile experience to make it even more seamless for users like you. ### 39. So easy once the kinks are out! **Rating:** 4.5/5.0 stars **Reviewed by:** Joan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about AlayaCare?** - ready access to all our data - live time knowledge of where staff are **What do you dislike about AlayaCare?** Alayacare care can be a bit clumsy - so many moving parts. Once we were able to determine what works for our situation and what doesn't things ran along much smoother!! **What problems is AlayaCare solving and how is that benefiting you?** - managing a large volume of data - scheduling made easy - easy to communicate a large amount of confidential info to workers **Official Response from Monica Szalajko:** > Hi Joan, thank you for your feedback! We're delighted to hear that you're finding the ready access to your data and the real-time tracking of your staff's whereabouts helpful. We understand that our platform may seem a bit complex at first due to its many features, but we're pleased that once you found the right approach, things ran more smoothly! ### 40. A comprehensive, easy to use system. **Rating:** 4.5/5.0 stars **Reviewed by:** Jocelyne B. | Clinical Manager and Senior ABA Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about AlayaCare?** AlayaCare has so many valuable functions. Weekly, I discover new functions to help the flow and continuity of our client's care. AlayaCare service agents are always available to help and are easily accessible. **What do you dislike about AlayaCare?** Although the system is fantastic, and the AlayaCare team is continuously finding new ways to update and better the system, there are often system disruptions and glitches. **What problems is AlayaCare solving and how is that benefiting you?** They have developed the client profile section; however, the employee profile options can be limited. However, I feel they are making improvements so that I can keep all employee informtion using AlayaCare without needing a second employee HR application or program. **Official Response from Monica Szalajko:** > Hi Jocelyne, thank you for your feedback! We're delighted that you find value in AlayaCare's functions, and we appreciate your positive comments about our service agents' availability. We apologize for any disruptions or glitches you've encountered. AlayaCare is continually developing its client and employee profile sections. While there are some limitations in the employee profile options, we're dedicated to making improvements. ### 41. Great staff and decent product **Rating:** 4.0/5.0 stars **Reviewed by:** Chad C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about AlayaCare?** The staff who helped us to implement it were fantastic. I will admit that we struggled to adapt but the alayacare product is working for us we just needed to remain patient as it took longer than were expecting to implement. **What do you dislike about AlayaCare?** I think that organizations need to realize that something of this size is going to take time. **What problems is AlayaCare solving and how is that benefiting you?** It is a more modern tool that allows us to look at the bigger picture. We are still struggling on pulling our stats but I think thats our organizational need and not an alayacare issue. **Official Response from Monica Szalajko:** > Hi Chad, thank you for taking the time to share your feedback about AlayaCare. We're thrilled to hear that you had a positive experience with our staff during the implementation process. We understand that transitioning to a new system can sometimes be challenging, but we're delighted to know that the AlayaCare product is now working effectively for your needs. ### 42. It has been a great transition from our previous client management system. Staff are very helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about AlayaCare?** Attentiveness to issues, available reports and easy to understand file. **What do you dislike about AlayaCare?** Can be complicated but does get better with time. **What problems is AlayaCare solving and how is that benefiting you?** Definitely detailed information in one file. Smooth of reporting. ### 43. Great Clinical Software **Rating:** 4.0/5.0 stars **Reviewed by:** Sheindl B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about AlayaCare?** Great support and all around functionality. Unbelievable implementation team that understood how to workaround our needs. **What do you dislike about AlayaCare?** Family Portal hard to navigate. Hard to adapt the software to larger organizaitons that arenot purely clinical. **What problems is AlayaCare solving and how is that benefiting you?** Allows us to schedule therapists for our Centre's clinc, and bill for services as they occur. Allows for electronic charting and consistency in charting. Allows us to pull many different reports. **Official Response from Monica Szalajko:** > Hi Sheindl, thank you for your feedback! We're pleased to hear that you appreciate our great support, functionality, and implementation team. We acknowledge your feedback about the family portal navigation and adapting the software to larger non-clinical organizations. AlayaCare continues to enhance usability and adaptability based on user feedback. We're glad our platform is contributing positively to your billing, charting and reporting operations. ### 44. building a Bridge in solving healthcare needs **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin B. | Head of marketing , Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about AlayaCare?** various Resources Skills and qualifications session payment system **What do you dislike about AlayaCare?** Hard to get hold of customer service representatives especially when account mangers are not available **What problems is AlayaCare solving and how is that benefiting you?** Scheduling of one on one clients and staff to various facilities and keeping other relevant Information For payroll and invoices use the text box to write messages after overtime **Official Response from Monica Szalajko:** > Thank you for sharing your thoughts! We're pleased to know that you appreciate our resources, skills and qualifications sessions, and payment system. We apologize for any inconvenience you've experienced in reaching customer service representatives. We're actively working to improve accessibility to support, particularly during account managers' unavailability. We're glad AlayaCare helps you efficiently schedule one-on-one clients and staff across different facilities, and manage payroll and invoices. ### 45. Good software **Rating:** 4.5/5.0 stars **Reviewed by:** Angie G. | Clinical Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about AlayaCare?** It contains what an agency needs for scheduling and keep clients information. Plus is HIPAA protected. ALso helps to keep track on recurrent visits, and easy to manage. **What do you dislike about AlayaCare?** There are some features that needed improvement. **What problems is AlayaCare solving and how is that benefiting you?** Scheduling and not missing clients **Official Response from Monica Szalajko:** > Hi Angie, thank you for your review! We're glad you appreciate AlayaCare's comprehensive features, HIPAA protection, and easy management of recurrent visits. While we note your feedback on areas for improvement, we're pleased that AlayaCare helps you effectively schedule and manage clients, ensuring you don't miss any appointments. ### 46. My experience has been mixed. **Rating:** 2.5/5.0 stars **Reviewed by:** Pal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about AlayaCare?** Good platform for capturing client profiles details **What do you dislike about AlayaCare?** Too many 3rd party supports which are not linked well **What problems is AlayaCare solving and how is that benefiting you?** It helps me capture client profile and schedule visits. As we are not using this platform for billing and pay roll not able to comment on that feature **Official Response from Monica Szalajko:** > Hi Pal, thank you for sharing your perspective! We appreciate your feedback regarding AlayaCare's platform for capturing client profile details. We understand your concern about third-party supports and their integration. We are continuously working to enhance the linking and integration of these components for a smoother experience. We value your insights and will continue to improve our services. ### 47. Implementation has been slow. The product is not designed specifically for the DS sector. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about AlayaCare?** It provides person services and scheduling in one software. **What do you dislike about AlayaCare?** It doesn't allow for changing of terms and description. For example, can't change "Client" to "Person" or "Visit" to "Shift". Also, it's design is more for Personal Support or Home Care as opposed to Developmental Services Sector. **What problems is AlayaCare solving and how is that benefiting you?** We're still in the implementation process and just went live a month ago. AlayaCare has worked with us to design our scheduling and HR to meet our needs. ### 48. Okay **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about AlayaCare?** You can customize reports with charts and multiple features **What do you dislike about AlayaCare?** The system is not customizable and there are many features that are not needed. **What problems is AlayaCare solving and how is that benefiting you?** They are currently not solving anything for us. ### 49. This software is amazing! It makes my job a breeze & our employees love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about AlayaCare?** We have tried other software systems before & nothing compares to Alayacare! There's so many features & it makes scheduling easy! Customer support is always quick to help! **What do you dislike about AlayaCare?** once in a while the system will lag. Only once in a blue moon! **What problems is AlayaCare solving and how is that benefiting you?** AlayaCare helps us keep better track of our reports, numbers, etc! ### 50. Multiple issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about AlayaCare?** Good to have live rosters (we were paper based previously). Good to have family portal to offer. **What do you dislike about AlayaCare?** They dont seem to test new functions in the real world. Then they dont work when we try to use them. Work instructions need to be clearer, easier to accecss and dated. **What problems is AlayaCare solving and how is that benefiting you?** Seeing live rosters **Official Response from Monica Szalajko:** > Thank you for sharing your feedback! We're pleased to hear that AlayaCare's live rosters and family portal are beneficial to you. We understand your concerns about new functions and instructions. We're committed to improving our testing processes and providing clearer, more accessible instructions to enhance your experience. ## AlayaCare Discussions - [How Secure is AlayaCare?](https://www.g2.com/discussions/how-secure-is-alayacare) - 1 comment, 1 upvote - [What business lines does AlayaCare serve?](https://www.g2.com/discussions/what-business-lines-does-alayacare-serve) - 1 comment, 1 upvote - [View AlayaCare pricing details and edition comparison](https://www.g2.com/products/alayacare-alayacare/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A48%3A02+-0500&secure%5Bsession_id%5D=bc91d53e-078f-4301-8e9c-df4982c5d2b5&secure%5Btoken%5D=71f01562bd7cdd4e9e00b4e3f6c160a67c49e549affb4a693b101beaf516c3a5&format=llm_user) ## AlayaCare Integrations - [CareTend, powered by WellSky](https://www.g2.com/products/caretend-powered-by-wellsky/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## AlayaCare Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top AlayaCare Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (221 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.5/5.0 (140 reviews) - [Alora Home Health](https://www.g2.com/products/alora-home-health/reviews) - 4.5/5.0 (76 reviews)