Akili Reviews & Product Details

Akili is an AI market intelligence platform for multi-location consumer brands. It shows marketing, customer experience and operations teams how customers see every location, which fixes will lift revenue or reduce churn, and whether those fixes worked. Most unhappy customers never complain directly. They leave a review, post on social media, or simply don't come back. Akili brings all of that feedback into one place and turns it into clear, ranked actions. How it works Akili reads customer reviews, comments and mentions from Google reviews, Trustpilot, the App Store, Reddit, X, Instagram and forums, alongside your own support tickets, surveys and customer data. Its AI analyses sentiment and themes across every location, then scores brand perception with Akili Lens™ across five dimensions: Trust, Quality, Service, Value and Digital Experience. Key features - Brand perception scoring: compare every branch, region and brand on one consistent scale - AI review analysis: sentiment and theme analysis across every channel, with the evidence behind each insight - Ranked action plans: the top issues to fix, each with an estimated impact on revenue or churn - AI review replies: draft on-brand responses to reviews across locations - Competitor insights: benchmark each location against nearby competitors - AI search visibility (GEO): see how your brand appears in AI assistants and answer engines - Impact reporting: track whether a fix moved the numbers - Integrations with Slack, Microsoft Teams, CRMs, POS and loyalty tools Who it is for Akili is built for marketing and CX teams at multi-location brands, including restaurant and café groups, franchises, retail chains and hospitality businesses. It suits teams that need one view across hundreds of sites without a large insights team or a long IT project. Why teams choose Akili - Live on your brand in under an hour, with no IT project - Built with marketing and operations leaders at national brands, by former product leaders from Spotify, Deloitte and Google - Simple, location-based pricing with no per-seat fees - GDPR compliant, hosted on Google Cloud in the UK by default or the EU on request Akili helps brands answer one question: what do our customers really want, before our competitors know? Book a demo at yourakili.com.