I like the ease of making calls with Aircall and the support it offers with quick solutions. I also appreciate that it is constantly updated. It helps me a lot with call transcription and the ease of interaction with the client, as it has several lines that make it easier to contact clients and prospects. Another thing I enjoy is that all calls are recorded, so if I don't remember something the interlocutor told me, I can listen to the audio and keep the correct information. Additionally, the initial setup was very easy and user-friendly, which is something I value greatly. Review collected by and hosted on G2.com.

I would recommend that there be a way to filter all calls with audio and that they can be listened to by duration. It would also be useful to have a section where successful calls are mentioned and to be able to detect who hung up the call, the interlocutor or the advisor. Review collected by and hosted on G2.com.

I love that I can review the tracking of my prospects and check what they told me word for word, both with the summaries from artificial intelligence and by listening to the calls again. This is what I do for a living and, honestly, I love it.

The interface is super user-friendly. It's also fast at receiving and sending calls; it's rare when it can't be used. I really feel that every penny was worth it.

My last request was to have my numbers changed, and that process does take a bit of time. Review collected by and hosted on G2.com.

I don't like that it takes a while to change the numbers when you request it, just as there are times when it doesn't immediately provide the recorded call audios, it can take up to half an hour for an audio to appear. Review collected by and hosted on G2.com.

The Smart Flow call tree builder is one of Aircall's best features. It's intuitive and easy to use, making it quick to create and update call routing without a steep learning curve. One feature that has saved us a significant amount of time is the ability to copy an existing call tree and use it as a template for new numbers. Instead of building each flow from scratch, we can duplicate, customize, and deploy it in minutes. Combined with Aircall's responsive and knowledgeable customer support, it has made managing our phone system much more efficient.

What I like best about Aircall is their outstanding customer service and support. Their team is responsive, knowledgeable, and genuinely helpful whenever we've had questions or needed assistance. Issues are addressed quickly, and they work with us to find effective solutions, making the overall experience smooth and reliable. Review collected by and hosted on G2.com.

The biggest area for improvement is performance under extremely high call volumes. We've experienced issues where calls are occasionally routed to the wrong agents instead of following the configured call distribution rules. This has primarily occurred on phone numbers handling several thousand calls per day (5,000+), making it seem like the platform struggles to consistently manage very large call volumes. Improving the reliability and scalability of call routing in these high-volume scenarios would make Aircall an even stronger solution for enterprise organizations. Review collected by and hosted on G2.com.

It has helped me a lot because they give us options to call more numbers and I always end up having more contact, which has allowed me to reach my prospects. I like its speed and effectiveness. For the numbers that didn't answer on the personal phone line, with the Aircall system it does work and they do answer. The initial setup was very simple, they just gave us an email to log in and the password, and it was very easy to use the system from within. I totally recommend it, it's super good. Review collected by and hosted on G2.com.

Well, so far everything is perfect, the truth is the system is very good. Review collected by and hosted on G2.com.

Aircall has a user-friendly interface. It also has a global presence in over 100 countries, which supports international calling capabilities, and it offers extensive integrations with CRM systems like Salesforce and HubSpot, as well as productivity tools like Slack and Zendesk. From a data perspective, I get a lot of useful insights, such as missed_call_reason (for example, agent not available or another clearly mentioned reason), along with call recordings. All of this helps me with more detailed call analytics, plus the real-time dashboard and reporting features. Review collected by and hosted on G2.com.

Incremental data sync sometimes needs careful handling, since I occasionally ran into late-arriving data. Webhook failures also require solid retry logic, and in my case historical backfills were slow. Review collected by and hosted on G2.com.

The best thing about Aircall is how well it supports day-to-day sales communication while keeping work and personal contact separate. Having a dedicated work number makes it much easier to manage availability and maintain boundaries between work and time off, especially when working across different regions.

I also found the international calling functionality really useful, as it made communicating with prospects and clients in different countries much more straightforward. The reporting and team metrics are another strong feature, giving good visibility into call activity and performance across the team.

The integration with HubSpot works particularly well, as it allows calls to be logged automatically and makes it easy to revisit conversations with prospects or clients when needed. The ability to text from the work number and set up a separate WhatsApp account for business communication was also a big advantage.

One area that could be improved is customer support, which I found fairly average in terms of responsiveness and issue resolution. Review collected by and hosted on G2.com.

One downside of Aircall is that the call quality can occasionally be inconsistent, particularly when relying on Wi-Fi connections, which can affect conversations at times. It’s also relatively expensive compared to simply using a personal phone number, especially for smaller teams or businesses managing costs closely.

In addition, customer support was fairly disappointing, as responses could be slow and resolving issues wasn’t always straightforward. Review collected by and hosted on G2.com.

I really appreciate how Aircall fits naturally into the flow of a busy shift. Dialing feels just like using my personal phone, which meant there was no steep learning curve and I could start confidently managing customer orders and inquiries immediately. The ability to save contacts and transfer calls seamlessly really makes handling busy lines much easier. Setting up Aircall was refreshingly simple too; just installing the app, linking it to my work account, and I was ready to take calls right away. I also like that I can integrate Aircall with our order-management system to quickly pull up caller details and connect it with Slack to keep my team informed when a call needs follow-up. Review collected by and hosted on G2.com.

My one gripe concerns the missed-calls list. When things get hectic and several calls go unanswered, I have to clear them one by one, which feels tedious. A single option to wipe the whole list at once would save me a fair bit of fiddling. Review collected by and hosted on G2.com.

I appreciate that Aircall resolves all my problems and meets all my needs. I use Aircall calls to contact people, and it's really useful because when I contact someone whose number I already have, Aircall lets me know that the call has already been made. This also includes the SMS sent to this contact, which saves me a lot of time. Review collected by and hosted on G2.com.

This is the tracking of calls, the statistics also of the qualification of calls, that is to say, if we can assign qualifications to each call, for example, a person I contacted whom I did not reach, I could mark as voicemail or unreachable or to call back, that is to say, set appointments for scheduled calls, there you go. Review collected by and hosted on G2.com.

I find Aircall dependable, which means a lot when customers are on the line. I really appreciate how straightforward it is to see my calls at a glance: the ones I've taken, missed, and any voice messages. The call history is something I rely on daily because it lets me spot missed customers and call them back quickly. I like that I can assign calls and follow-ups to my colleagues. Setting up Aircall was also refreshingly simple, basically just download and go. Integrating it with tools like Monday work management or Asana feels smooth, ensuring customer queries rarely get lost after a call. Review collected by and hosted on G2.com.

I find the interface does take a little acclimatizing. I think starting a call by clicking the green plus sign is not the most intuitive design choice, and I find wrapping up a call or task a touch fiddly at first. It all works well enough once the habit forms, but the first while asks for some patience. Review collected by and hosted on G2.com.

Honestly, I don't have much positive to say about Aircall. The one bright spot has probably been my dialogue with our Account Manager — who's fighting a losing battle, though, since Aircall is an expensive solution and simply isn't worth the money for us. Review collected by and hosted on G2.com.

The pricing plan. It makes no sense at all for a company like ours. But since porting numbers can be a real hassle, we've stuck with them. Now they also want us to pay just to see who's missing our calls. It's completely fucked up. So the hunt is on to get away from them. Review collected by and hosted on G2.com.