# Ahsay Backup Reviews **Vendor:** Ahsay **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 2.5/5.0 **Total Reviews:** 10 ## About Ahsay Backup -- ## Ahsay Backup Reviews ### 1. Ahsay backup **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | IT Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Ahsay Backup?** The granularity of controls in the dashboard allow us to easily create backup sets and migrate them from one server to another, breaking down by client user and the verbosity of the reports. I use Ahsay everyday and intergration with the API allows me to have reporting directly into our RMM/PSA solution, I have never needed to contact customer support at any point in time and the solution is so easy to implement **What do you dislike about Ahsay Backup?** I haven't had any issues really, troubleshooting is extremely easy due to the verbosity of reports **What problems is Ahsay Backup solving and how is that benefiting you?** The ability to have offsite backups on our own hardware ### 2. Unreliable and Confusing Updates **Rating:** 3.0/5.0 stars **Reviewed by:** Somya C. | Project Strategy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Ahsay Backup?** Both quick pace and responsiveness exactly what I want in my data backup software. The new software has not let me down on a single occasion, therefore I can say, with confidence, that knowing that my important documents have become absolutely immune to any type of a data loss is a great relief to my mind. The Amazon S3 remote backup option is what I would love to enable and protect my data from physical disasters in the vicinity to my home or office. **What do you dislike about Ahsay Backup?** The disappointing part of Ahsay Backup is the update and the way it is installed. It is updating the new version almost every day. Meanwhile, the upgrade goes very messy some time. On a few occasions I have what should have been a convenient layer of insurance but choose to “fly the two-seater” without the parachute because I am terrified that things may go wrong. **What problems is Ahsay Backup solving and how is that benefiting you?** It really helped my data security regime with Ahsay Backup. Just knowing that my files are secure and readily available even after mishandling my computer, has made me feel less stressed. A successful balance of the simplicity of use and remote storage is expressed here, yet the updates that cause confusion stands in the way of the ideal application. ### 3. Ahsay Backup Review **Rating:** 4.0/5.0 stars **Reviewed by:** Vida M. | Educator **Reviewed Date:** January 14, 2022 ### 4. Do not waste your time **Rating:** 0.0/5.0 stars **Reviewed by:** Nicola M. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2022 **What do you like best about Ahsay Backup?** Simple user interface Good when it works **What do you dislike about Ahsay Backup?** Useless Support Countless issues Countless hotfixes that break something when 'fixing' something else **Recommendations to others considering Ahsay Backup:** Honestly, don't waste both your and your clients time **What problems is Ahsay Backup solving and how is that benefiting you?** Currently, our number 1 issue is a 365 backup that their code failed to read a message that a SharePoint user didn't exist from MS meaning the backup errored out Countless emails between numerous different staff members, numerous different hotfixes, hotfixes that erase the previous 'fix' spending months on a backup to resolve it to be back at square one as of this morning with the original error where their software fails to read an error from 365 stating a user doesn't have a SharePoint account. Just seems like they have no urgency to fix errors that are caused by their software, they also have mentioned a couple of times we should pay more to get premium 24/7 support on this ticket which is laughable when it's an error within their code. ### 5. Ahsay backup has everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2016 **What do you like best about Ahsay Backup?** Ease of installation ease of use fast response from tech support trouble free use - we are using ahsay for years and everything is working from day one without problems. Easy to deploy new accounts **What do you dislike about Ahsay Backup?** upgrade path is sometimes a bit more complicated as would expect, but works and overall great product **Recommendations to others considering Ahsay Backup:** Easy to deploy and trouble free solution, which simply works. **What problems is Ahsay Backup solving and how is that benefiting you?** We are service provider and we are using Ahsay for our of site backup offering to or customers. We are working also with Veeam and Backup Exec. We are covering complete of site backup and recovery for our customers. We use MS SQL, Exchange, file system backups, VM backups.... ### 6. Ahsay Offsite Backup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Ahsay Backup?** System is very reliable, security is excellent. All backups are encrypted and compressed at the source, cutting down on network traffic. Reporting is also very good - daily status reports are useful. **What do you dislike about Ahsay Backup?** System can be a bit convoluted to customize, rebranding is difficult (unless you pay for their support). The direction of the company is to all cloud based while we require our own system (leads us to use an older version). **Recommendations to others considering Ahsay Backup:** Bets feature of the off-site product is the ability to run a local backup to an external drive and transfer it to the backup server. Saves time on large initial backups and allows for a secure on site backup as well. **What problems is Ahsay Backup solving and how is that benefiting you?** Secure backup and recovery of our clients files - high retention levels help with recovering old files. ### 7. Unreliable company **Rating:** 0.0/5.0 stars **Reviewed by:** Raymond J. | Systeembeheerder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Ahsay Backup?** It's complete, with lots of features, localized. **What do you dislike about Ahsay Backup?** The company. They lie about everything. Backups often fail because of corrupted indexes, which have to be rebuild, which takes a long time. **Recommendations to others considering Ahsay Backup:** Don't use this. When we started they told us we could upgrade with a valid maintenance contract. However, when version 7 was released, we had to re-invest even more then our initial investment. Then they promised we could continue without maintenance, but that's also not possible at all. Worst support ever! **What problems is Ahsay Backup solving and how is that benefiting you?** None ### 8. Ahsay Backup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Ahsay Backup?** Ease of use, price of the software and maintenance and the scalability of the software to back up large amounts of data. **What do you dislike about Ahsay Backup?** Support is based in Hong Kong. That being said the support is during their working hours which is like 7pm - 3 am EST. Which makes it hard sometime to get something solved quickly. **What problems is Ahsay Backup solving and how is that benefiting you?** a cost effective solution for protecting clients that just have a small amount of data they need backed up at night. ### 9. Terrible Company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2017 **What do you like best about Ahsay Backup?** Nothing any more. I used to be happy with Ahsay and their product seemed stable. **What do you dislike about Ahsay Backup?** Diluting the features of software that I've already bought and paid for. I bought licenses which were able to backup multiple machines. One license per enduser. Now, if I want to install the latest version, the licenses I ALREADY PAID FOR will only backup one machine. I paid for licenses that backed up multiple machines and now they've changed it to only one machine. And when I speak to them about it, they claim that nothings changed, which just makes me madder. **What problems is Ahsay Backup solving and how is that benefiting you?** Not relevant. ### 10. Ahsay??? Think again... Much better choices out there.... **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2016 **What do you like best about Ahsay Backup?** Easy to use Deployment and setup is easy **What do you dislike about Ahsay Backup?** bugs in software put in question a service providers ability to provide servers (Ahsay Rebrandable) Technical support is questionable - expect 1-2 day turnaround - even for critical issues with valid maintenance Misleading licensing practices - with valid maintenance - you can't upgrade to latest version - expect to pay more. Sales - very green Sales management - seasoned but lucky if you get to them. Questionable ability to restore data outside of small client needs. **Recommendations to others considering Ahsay Backup:** Honestly, look elsewhere. **What problems is Ahsay Backup solving and how is that benefiting you?** Review Details: Overall: 1.0 Ease of Use: 2 Customer Service: 1 Comments: I have been an Ahsay partner for the last 11 years and have seen many improvements with the product. The product is designed for use mostly in small residential and small commercial backup solutions. While the product has had its reliability issues on some versions, I have really been struggling to stay with Ahsay as a partner. Over the past few years, the quality and reliability of their software has fluctuated with their versions. And now with version 7.5 out, I have ben seeing many bugs within the software. 7.5 really makes it easy for the service provider with the easy branding, however, with issues on "missed backups" having my customers being notified that their backups were missed while it was successful isn't a pat on the back for reputation tho. While being a faithful partner with maintenance over the years, they have always said you could update to the latest version of the software. This isn't quite true and I am not happy with the management at Ahsay for misleading their partner network. You can only upgrade to version 6.x and if you want to go to version 7.x it will cost you even if you have paid for maintenance. Ahsay has changes much of its licensing and is confusing now. With the misleading of product upgrades for it's partners and the only way is to pay more for product licensing, I will shortly be looking for a replacement for Ahsay as many other partners have done in the past year due to Ahsay management philosophy change. For those considering Ahsay, I would strongly consider alternatives to this product since it will cost you more down the road in not only time and licensing, but business and service reputation. Overall, technical support is okay if you only expect 1-2 day response - critical issue support? Better have a great "developer" understanding of their product, since you will need it. Sales team - lots of turn over there. Sales managers are seasoned but I'm sure your impression of their front line sales folk s will damage your impression before you get to the Sales management team. The market now has much better products to choose from due to technology changes that have happened in the past years while Ahsay has not kept current. - [View Ahsay Backup pricing details and edition comparison](https://www.g2.com/products/ahsay-backup/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A28%3A38+-0500&secure%5Bsession_id%5D=645e851c-c3ed-42ad-b7fc-5510920d43d6&secure%5Btoken%5D=2cec00cab0e018851c399294eb66179056cf25cb26a9cadb4c71ced0ae7a3160&format=llm_user) ## Ahsay Backup Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - Security Standards - Encrypted Storage **Security** - Data Encryption - Security and Compliance **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Ahsay Backup Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (676 reviews) - [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews) - 4.5/5.0 (527 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (418 reviews)