ADP Payroll Services Reviews & Provider Details

NO RECOMMENDATIONS Review collected by and hosted on G2.com.

THE ABILITY TO SAVE MONEY ON TAXES WITH THE RETIREMENT PLAN/PROFIT SHARING PLANS. IN ADDITION, HELPED RECEIVE THE CREDIT FOR RUNNING PAYROLL. Review collected by and hosted on G2.com.

It is solving the time keeper issue. Our previous vendor did not have that capability. It is also solving the issues of being able to pull reports fairly easily. Review collected by and hosted on G2.com.

Streamlining tax document distribution Review collected by and hosted on G2.com.

ADP is our payroll partner and it is vey easy accessible and all documents at one place.

The ADP assist is very useful to use.

We can find the taxable total income and the breakup. Review collected by and hosted on G2.com.

It’s a good tool, but it comes with a high price. Review collected by and hosted on G2.com.

Payroll Review collected by and hosted on G2.com.

If you haven't looked at ADP Payroll services, I would highly recommend you do so. The sales process was easy and the implementation and set up is very easy. Review collected by and hosted on G2.com.

ADP makes Payroll very easy to manage. Review collected by and hosted on G2.com.

You should definitely do this! Review collected by and hosted on G2.com.

Running payroll, accessing payroll records, invoices and employee details. Review collected by and hosted on G2.com.

Since I started using ADP, I haven't encountered any issues. Review collected by and hosted on G2.com.

If you're considering ADP Payroll Services, be aware that while their software is user-friendly and the sales experience is excellent, their technical support is notably poor. Ensure you're comfortable managing potential technical issues independently or seek assurances about their customer support improvements before committing. Review collected by and hosted on G2.com.

I've been using ADP for many years, and while the system itself is generally user-friendly, my overall experience has been mixed. Initially, the sales team presents an impressive front—very proactive, professional, and effective at selling their product. Unfortunately, the positive experience stops once you move beyond sales.

The technical support at ADP is severely lacking. On multiple occasions when I've encountered issues, the technical team provided inadequate assistance. Rather than actively resolving problems, they resort to repeatedly asking irrelevant questions, seemingly aiming to frustrate customers to the point of giving up rather than genuinely addressing the issue. The lack of urgency, accountability, and genuine assistance from technical support is deeply frustrating and unacceptable for a critical business system.

It appears ADP capitalizes on the fact that customers are typically reluctant to switch payroll providers, knowing that once customers are onboarded, they're unlikely to leave despite poor support. This approach results in a heavy emphasis on sales while neglecting customer service and ongoing support.

In summary:

- Sales Team: 10/10 (excellent at acquiring new customers)

- ADP Software/System: 8/10 (good, user-friendly, but overshadowed by support issues)

- Technical Support: 1/10 (extremely poor, unhelpful, and frustrating)

While the software might be initially appealing, the severely deficient technical support compromises overall customer satisfaction significantly. ADP urgently needs to address and drastically improve its technical support quality. Review collected by and hosted on G2.com.

I have already started soliciting business Review collected by and hosted on G2.com.

it has been a great help in setting up my companies payroll. Review collected by and hosted on G2.com.