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G2 recognized AddSearch Site Search
AddSearch Site Search

By AddSearch

4.6 out of 5 stars

How would you rate your experience with AddSearch Site Search?

AddSearch Site Search Pricing Overview

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AddSearch Site Search Pricing Reviews

(2)
Murugan R.
MR
Specialist - GL ACCOUNTANT
Mid-Market (51-1000 emp.)
"Simple Yet Powerful Site Search Solution"
What do you like best about AddSearch Site Search?

AddSearch is very easy to integrate with our website — no complicated setup. The search results are fast and relevant, which helps our visitors find what they need quickly. I also like that we can customize the look and feel to match our site’s branding, and the analytics feature shows us what people are searching for, which helps improve our content. Review collected by and hosted on G2.com.

What do you dislike about AddSearch Site Search?

There’s not much to dislike, but some advanced customizations require basic coding knowledge, so non-technical users might need help. Also, pricing could be more flexible for smaller sites Review collected by and hosted on G2.com.

herascu i.
HI
Marketing specialist
Small-Business (50 or fewer emp.)
"Lack of Flexibility – Paid for a Subscription, but the Tool Didn’t Work"
What do you like best about AddSearch Site Search?

At first, AddSearch looked like a promising solution, with a clean interface and useful features. However, despite initial optimism, their team was unable to meet some very basic requirements for our website. We expected a smooth integration, but instead, we faced multiple technical issues that were never resolved. Communication was slow, and in the end, we were left with a non-functional tool. To make things worse, we still had to pay for the subscription, even though the service never worked as expected. If your website has specific needs, be very cautious before committing, as they may not be able to deliver. Very disappointing experience. Review collected by and hosted on G2.com.

What do you dislike about AddSearch Site Search?

We had high hopes for AddSearch, but unfortunately, it failed to meet our expectations. Despite initial discussions, their team was unable to properly adjust the tool to work with our website. We encountered multiple issues, and the promised solutions never materialized. Communication was slow, and in the end, we were left without a functional search solution. To make matters worse, we still had to pay for the subscription, even though the tool never worked for us. If your website has specific requirements, be very cautious before signing a contract with them, as they may not be able to deliver what you need. Definitely not the seamless experience we were hoping for. Review collected by and hosted on G2.com.

Response from Helena Rebane of AddSearch Site Search

I am very sorry to hear about your unpleasant experience with the AddSearch implementation. Our goal is always to provide a seamless and effective search solution, and we regret that this was not the outcome in your case.

I would like to clarify that our team provided all necessary tools, support, custom UIs, and solutions in a timely manner. However, as the implementation was handled by your third-party agency, we unfortunately had limited control over their response times and execution. We understand how frustrating delays can be, and we wish that the responsibilities of the stakeholders (you, your agency, AddSearch) could have been clear to everyone involved in this project.

We value your feedback and would be happy to discuss this further to find a resolution. Please feel free to reach out to us directly.

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